I made an appointment online for a vehicle state inspection, and the process was quick and easy…read more I am always greeted with friendly service here, and today was no exception--I was in and out in under 30 minutes. Highly recommend for fast, hassle-free service.

Scheduled appointment via calling the location. Walked in, and were greeted kindly. Advised we…read morehad an appointment for State Inspection. We were in and out in less than 20 minutes.

I've been going to Sun Auto in Lakeway since I first started driving, and I honestly can't…read morerecommend them enough. They've always been incredibly accommodating, quick, and genuinely friendly. What stands out most is their honesty. They take the time to explain what's going on, never push unnecessary work, and always try to find the most affordable option. That kind of transparency is rare, especially in auto repair. They're also impressively fast. They've consistently done their best to get me in the same day, and if a part is needed, they're upfront about timing. More often than not, they're able to get parts within minutes, which is amazing and keeps things moving quickly. Another thing I really appreciate is the environment. Their lobby is always clean and comfortable, something that definitely isn't a given at most shops. I've trusted them through every stage of my life, from my early cars to more advanced vehicles, even classics--and now I trust them completely with our family vehicle. That says everything. If you go, ask for James or Philip. They are both incredibly knowledgeable, helpful, and just great people to work with. At one point, I moved about 45 minutes away and still made the drive back here after a couple of bad experiences elsewhere. That alone should tell you how good they are. It would honestly be a mistake not to give them a chance.

Brought my 2020 ford f150 in as the AC stopped working…read more I was charged for diagnostic (like all shops) But I received a quote for almost $5500 for a complete AC system overhaul. new condensor, compressor, core, and the expensive r-1234 fluid. I was shocked. i took the truck back, popped the hood and immediately found 5 chewed up wires right next to the battery.. not hidden or tucked away.. legitimately right next to the battery, 3-4 inches away from the positive terminal. I cut them back with a pocket knife, did a quick repair to see if it was the cause of my AC.. (it was) then fixed it properly. I was happy that I didn't have to pay out $5k for AC but very frustrated that a problem like that was not found nor diagnosed. Even though it was payed for. Aside from the diagnostic charge, i took off work, and didnt have my truck for 1-2 days while they did the "diag" Also the shop's hourly rate is over $200 an hour. For oil changes and basics suspension sure (but over priced) for any serious work do not take your car here. This is like a mcdonalds for auto repair.. (except very expensive) Maybe they knew about the wires but wanted to charge for actual work (i hope not but you never know)

Today was a good day why because I had the best premium service by Austin automotive specialist…read more Today I had the engine light diagnosis analysis which is the initial diagnosis testing inspection of the specific system as required. Also I had the fuel system general service which was to replace secondary injection pump relay. Yes I know most of you have always asked me why do you keep your car because I love my car and I will keep it I can buy a new one but I don't want to. I trust these mechanics and I trust the fact that Chris Dunaway is a premium expert and why I bring it here I don't trust anyone else like I said in my previous reviews. They will explain everything to you and why you need to have certain labor done to your vehicle if I took it to the dealership I know I would be spending thousands but because they're reasonable in their fees and as you know I don't like spending that much money but to maintain it on a Mercedes Benz I've been very blessed knowing this group. And yes they make a big difference to me saving money for a retiree as myself. And when I call and even send emails they always answer and return my calls. My car is working beautifully and drives amazing I couldn't be happier. Thanks again for wonderful work by Austin automotive specialist. Chris Dunaway you rock big time!

Very automotive ever! I've lived here 30 years and Chris at Austin's Automotive is the BEST of all…read morethe others I've trusted with.

Grateful for the help, professionalism and honesty during my visit few days ago. I called and…read moretalked with Mike after my warning message/light came on my car and he said come on by and I'll take a look. Mike was awesome and thank goodness knew right away it was a minor issue and resolved it quickly and I was on my way! Thanks you Mike! see y'all on the next needed service! Bethany Martin

Staff's are friendly and honest. I have been here almost 10 years. Good quality services.read more

A++++++! Amazing team and so on the ready to help! Super fair pricing. You will love them!read more

Best Service, Great Prices, Great gas! Always Friendly customer service! They know their cars and…read moretrucks!

Gerald and his crew have always done excellent work on my rare exotic. Very knowledgeable on the…read moreolder cars, and always quick to get me back in the driver's seat. Very fortunate that they are located right in the neighborhood, but if they were clear across town, I would still take my cars here. Highly recommended!

I have known the good people at Guarantee Automotive for many years. They have taken good care of…read moreour cars and have always proved to be honest and reliable. I highly recommend them! Bill H.

Frank was great! Very thorough and fair pricing. I'll definitely be using his services for all of…read moremy future repair needs.

Run for hills,do not use this guy. I'm in process to take him to court. Second time I used him was…read morefor simple brake job. This guy that he sent had to come back because break line and components came off next day while driving. I have pics and texts to prove. My GM 6.2 V8 come to find out common problem for that motor lifters went out so I went to him for the engine replacement. His price quoted was pretty good so I gave him a shot. My car was not even drivable this whole time (we had to wait on engine and things for months) yet I get a call the day he test drives it for the first time and he tells me I need new steering column. The car did not go in for steering issues. It was completely fine. He blames it on wear and tire from my lift and big tires. I call the people who did my lift and I called covert Cadillac certified mechanics and gave the history of car and lift and all and they called BS. My fault for not driving to Frank's place to see for myself. So I pick it up after engine replacement and steering column replacement. I get not but a mile down road from his shop and no acceleration and engine is just revving up loud . I coast off the road to luckily a gas station right there. What looks like oil and grease is splattered all over undercarriage and side and back windows. I have pics of all this. Transmission line came off. I won't give any more specific on this because I'm in process of filing the lawsuit and taking him to court. So He has a guy come meet me, I took video of his mechanics actions and what he did and Frank telling him on the phone I'm good to go, needless to say he screwed up. I get home and next day the car does it again right as I drive out of my home. I call Frank to get it towed back to his shop which is about 45 min to an hour from Lakeway. Frank gets car back, now he tells me I need new transmission. After transmission I go back to car to pickup and I go to open my door and there was mechanic grease all over headliner and seats, spilled oil on my rubber mats, bird shit all over the outside and dust and pollen caked the interior. He left windows cracked. I took pics of everything as proof. He decides to offer me a detail, so he sends me down the road. He paid for it yet I waited 3 hours. What I'm paid for my time in work you could say was a bigger loss. The fact alone my car was in that condition when he called to tell me it was ready is reason alone you shouldn't use him. I've included pics with this post. I could go on with several other smaller things I asked him to do while he had my car for engine replacement and transmission repair that I needed done. He never fixed them. I again have proof where he acknowledges he forgot so now I have to reschedule to have him finish the job. I also recorded most of our phone conversations that prove he apologizes for messing up. It came to the point where I was recording the convos because prior to me doing that it was just word salad on his part and I knew it this point I needed to document for the court. You would be amazed how many texts I have where I have had to constantly follow up and check on him after he would give me a supposed timeline or update with a promise he would keep me updated. I'm convinced all these reviews on here that are high stars aren't legit whatsoever. I have meticulously documented everything with pics, texts and phone conversations. If you're smart and reading this don't give him your business no matter how well quoted he may be . He may try to defend himself with a reply like some others he's done to on here. I've got it all though m, the truth. I was always extremely nice in all my texts to him, I was at the mercy of his screw ups and didn't want to be a jerk. No matter what when your rude or a jerk you run the risk to be even more screwed over so I chose to take high road and he knows it. I've verified and shown all my proof to several different master General Motors Master technicians and they all came back with resounding response that Frank was at fault. So now it will be in the courts hands and I will update this once it's over. For anyone that would like to know more you can contact me. I've got all you would need to run as fast as you can from this mechanic. I've even documented some new mechanics that showed me what things he did that they couldn't believe from when he did the engine replacement. His shop spliced so many wires and I took video the moment the mechanics found these issues and they talk on camera about it. I've asked Frank over the last several weeks and really last 6 months to send me an itemized list of repairs like a receipt. His reply was he texted me the cost every time he had to charge me for something. Last thing, he never once showed up on time for any of the jobs that he did. I have proof of his reasons for being late and apologies for every one of them. What kind of professional does that. All the more reason to believe these reviews are fake

These guys are amazing. If you are looking for an honest auto repair ship, this is it! Took my…read morePorsche in because the right front end was dipping like I needed work on the air suspension which can be very costly. (7-9k). They called me the next day and said it was a "clip assembly" and the "come pick it up". When I got there, the bill was ZERO! Zero?? Really? Not gonna charge me anything!? They told me it was an easy fix and only took five minutes and again told me it's no charge! I've done business with them before and was equally impressed with their work, reasonable price and professionalism on that visit as well!! Alex, guy who answers the phone is super nice too!!

Had oil changed. Next day engine light came on. The valve cover was torn. Estimate for repair was…read more2900 dollars. Could be a terrible coincidence, but I don't think so.

where do I even start I went to 2 other shops they staffing were rude and unprofessional then I…read morecame to this store they treated me with respect and were highly professional unlike sun auto or qual tech these guys were friendly and super helpful fixed a lot on my car and gave me crazy discount just for being friendly highly recommend this lambs if you don't feel like getting scammed with more then you came in for

10/10!! Very friendly, I came in to get a car inspection and the staff was very welcoming and…read moreefficient in getting me in & out. I like the decor as well. It feels "homely" and less artificial like a lot of the other auto shops. I would like to start coming here for more often for my car maintenance.