I made an appointment online for a vehicle state inspection, and the process was quick and easy…read more I am always greeted with friendly service here, and today was no exception--I was in and out in under 30 minutes. Highly recommend for fast, hassle-free service.

Scheduled appointment via calling the location. Walked in, and were greeted kindly. Advised we…read morehad an appointment for State Inspection. We were in and out in less than 20 minutes.

I've been going to Sun Auto in Lakeway since I first started driving, and I honestly can't…read morerecommend them enough. They've always been incredibly accommodating, quick, and genuinely friendly. What stands out most is their honesty. They take the time to explain what's going on, never push unnecessary work, and always try to find the most affordable option. That kind of transparency is rare, especially in auto repair. They're also impressively fast. They've consistently done their best to get me in the same day, and if a part is needed, they're upfront about timing. More often than not, they're able to get parts within minutes, which is amazing and keeps things moving quickly. Another thing I really appreciate is the environment. Their lobby is always clean and comfortable, something that definitely isn't a given at most shops. I've trusted them through every stage of my life, from my early cars to more advanced vehicles, even classics--and now I trust them completely with our family vehicle. That says everything. If you go, ask for James or Philip. They are both incredibly knowledgeable, helpful, and just great people to work with. At one point, I moved about 45 minutes away and still made the drive back here after a couple of bad experiences elsewhere. That alone should tell you how good they are. It would honestly be a mistake not to give them a chance.

Brought my 2020 ford f150 in as the AC stopped working…read more I was charged for diagnostic (like all shops) But I received a quote for almost $5500 for a complete AC system overhaul. new condensor, compressor, core, and the expensive r-1234 fluid. I was shocked. i took the truck back, popped the hood and immediately found 5 chewed up wires right next to the battery.. not hidden or tucked away.. legitimately right next to the battery, 3-4 inches away from the positive terminal. I cut them back with a pocket knife, did a quick repair to see if it was the cause of my AC.. (it was) then fixed it properly. I was happy that I didn't have to pay out $5k for AC but very frustrated that a problem like that was not found nor diagnosed. Even though it was payed for. Aside from the diagnostic charge, i took off work, and didnt have my truck for 1-2 days while they did the "diag" Also the shop's hourly rate is over $200 an hour. For oil changes and basics suspension sure (but over priced) for any serious work do not take your car here. This is like a mcdonalds for auto repair.. (except very expensive) Maybe they knew about the wires but wanted to charge for actual work (i hope not but you never know)

Today was a good day why because I had the best premium service by Austin automotive specialist…read more Today I had the engine light diagnosis analysis which is the initial diagnosis testing inspection of the specific system as required. Also I had the fuel system general service which was to replace secondary injection pump relay. Yes I know most of you have always asked me why do you keep your car because I love my car and I will keep it I can buy a new one but I don't want to. I trust these mechanics and I trust the fact that Chris Dunaway is a premium expert and why I bring it here I don't trust anyone else like I said in my previous reviews. They will explain everything to you and why you need to have certain labor done to your vehicle if I took it to the dealership I know I would be spending thousands but because they're reasonable in their fees and as you know I don't like spending that much money but to maintain it on a Mercedes Benz I've been very blessed knowing this group. And yes they make a big difference to me saving money for a retiree as myself. And when I call and even send emails they always answer and return my calls. My car is working beautifully and drives amazing I couldn't be happier. Thanks again for wonderful work by Austin automotive specialist. Chris Dunaway you rock big time!

WOW! Austin Automotive in Lakeway excels in "customer satisfaction"! Had "low battery" alert…read moremorning of start of our 3k trip to Colorado for a wedding. Did NOT ever expect Austin Automotive's expeditious service in checking and confirming battery OK, but also cleared code. Their shop technically wasn't even open YET, but took a chance since door was accessible. The staff immediately addressed my issue and assured me the "Rover" was ready to "roll"!

I took my 2007 Honda Odyssey to Qualtech to have the middle-row driver-side seat repaired. The seat…read morehad been completely folded down by my cousin's kids and would no longer fold back up properly. The team inspected and diagnosed the issue and explained that the part responsible for keeping the seat upright was broken and, unfortunately, no longer available. What really impressed me was that they didn't charge me anything for the diagnostic service. That genuinely surprised me and increased my respect and trust in this company. They are honest, professional, and customer-focused. I will definitely continue taking my vehicle to Qualtech for oil changes and any other repairs in the future. I 100% recommend Qualtech to anyone looking for an honest and trustworthy auto repair shop!

Grateful for the help, professionalism and honesty during my visit few days ago. I called and…read moretalked with Mike after my warning message/light came on my car and he said come on by and I'll take a look. Mike was awesome and thank goodness knew right away it was a minor issue and resolved it quickly and I was on my way! Thanks you Mike! see y'all on the next needed service! Bethany Martin

A++++++! Amazing team and so on the ready to help! Super fair pricing. You will love them!read more

Best Service, Great Prices, Great gas! Always Friendly customer service! They know their cars and…read moretrucks!

Stopped in to ask to buy a bracket that is on every gm car for 20 years. This bracket comes with…read morenew carbs. Every mechanic has 3 in there tool box. Mechanic said he didn't have it without even looking at the picture or letting me tell him what I wanted. Just walked away. The level of disrespect from the guy here is unbelievable. I wouldn't send my worst enemy here. I've been a mechanic for 35 years. Never talked to a customer like that.

Gerald and his crew have always done excellent work on my rare exotic. Very knowledgeable on the…read moreolder cars, and always quick to get me back in the driver's seat. Very fortunate that they are located right in the neighborhood, but if they were clear across town, I would still take my cars here. Highly recommended!

Frank was great! Very thorough and fair pricing. I'll definitely be using his services for all of…read moremy future repair needs.

In regard to your response Frank I'll expose again why no one should use you. To start I used you…read moreafter the break issue we resolved to give you a shot. I bring up that brake issue because it eventually became a pattern of dropping the ball, and repeated issues 1. My car had to be towed because basic logic well known issue for GMC/Chevy 6.2 liter V8 engines have a lifter issue which requires engine replacement. The car wasn't in bad shape as you say. Cadillac dealership said I should have it towed due to the knocking sound. My car has always been kept immaculate. Yes you quoted a fair price, it was Lambs in Lakeway that was ridiculous and most people know they are. The engine took long because they sent the wrong engine and in regards to my finances it wasn't I couldn't pay . I was at the mercy of you and I was nothing but polite every single interaction with you. Your dropped the ball so many times and you actually asked me for advance payment at one point because you needed to pay your taxes . I didn't want to pay you UPFRONT Frank. You fix then pay, that's most every way it's done . You didn't have the money to cover costs which is a concern regarding running a business. I had also just spent money on another car repair and boat repairs . The car sat as I decided what I wanted to do. As far as stating you could have charged me storage you never once mentioned that and I have every phone call that proves that. Pretty shady of you to pull that out on your reply here. Again not on single time did you ever mention storage fees. So please don't act as if it was some favor you did. The car went in for an engine replacement. As you confirmed the day you put the engine in to test drive you call me telling me I need steering column replacement. Yes I have you on recording Frank stating that indeed the lift and big tires were the culprit. The steering was completely fine and it had not been driven once per you as we waited for the engine issue and replacement to be resolved. You now understand why I recorded you. You can't remember what you told me. I didn't struggle to pay you. I had a boat in repair and another car a Range Rover in repair. I communicated to you very professionally. By the way let's remember you had me pay up front on everything. It was the engine that was ordered that was delayed. 2. Regarding the transmission line. Let the public see this post. I pick up my car from Frank and I make it about a quarter to half a mile or so down road and what becomes the problem is the transmission line. Frank I have that call to you recorded as well and your claim that I accelerated or false and blew the line is total BS. It had nothing to do with big tires. I'm saving all my facts, statements from GM certified techs , and video of your guy coming over to "fix" it. Within a day or 2 it went out again and I made you tow it for free. It was your guy that you sent and had him do what he did and sent me on my way and that all was fine only to have it sent back to you. By the way on our recorded call you tried to lead me to believe with certainty it was one thing when in fact you were wrong and called me with another reason. Again grateful I recorded both those conversations. The reputable mechanics I discussed were my brothers out of Houston. My brother owns a professional garage and luxury and collector car biz for 22 years. The other reputable people was a connection I had out of A Cadillac dealer in Dallas. I mentioned this to you and so logically my car stayed locally with you. 3. The whole issue about you spending 200 for the detail I will just say to anyone reading this look at the pics of my Escalade left in his care. Never should have happened Frank. By the way I took a time stamp video of my car before it went back to you. I didn't spill the oil. That's a regular engine oil. Why would I need engine oil to leave in my backseat after you just repaired and did an engine replacement. Again shady of you to blame that on me. And by the way I had to waste 3 hours of my work day sitting there waiting on a detail. Completely unprofessional. 4. I asked you you fix my windshield wiper motor while you had it. You never did. I kept asking you very time you had the car and I have your texts alone that show you forgot several times. same thing Frank regarding the transmission thermostat. I asked you several times, you came out to fix my running board and forgot to get the transmission thermostat and windshield motor. Again pretty crazy you fixed my transmission yet our texts show you dropping the ball on the thermostat. I have lost count on the amount of texts I have that show you never show up on time. I'm done with my response. I'll update this post after claims court.

These guys are amazing. If you are looking for an honest auto repair ship, this is it! Took my…read morePorsche in because the right front end was dipping like I needed work on the air suspension which can be very costly. (7-9k). They called me the next day and said it was a "clip assembly" and the "come pick it up". When I got there, the bill was ZERO! Zero?? Really? Not gonna charge me anything!? They told me it was an easy fix and only took five minutes and again told me it's no charge! I've done business with them before and was equally impressed with their work, reasonable price and professionalism on that visit as well!! Alex, guy who answers the phone is super nice too!!

Had oil changed. Next day engine light came on. The valve cover was torn. Estimate for repair was…read more2900 dollars. Could be a terrible coincidence, but I don't think so.

where do I even start I went to 2 other shops they staffing were rude and unprofessional then I…read morecame to this store they treated me with respect and were highly professional unlike sun auto or qual tech these guys were friendly and super helpful fixed a lot on my car and gave me crazy discount just for being friendly highly recommend this lambs if you don't feel like getting scammed with more then you came in for

10/10!! Very friendly, I came in to get a car inspection and the staff was very welcoming and…read moreefficient in getting me in & out. I like the decor as well. It feels "homely" and less artificial like a lot of the other auto shops. I would like to start coming here for more often for my car maintenance.