I called Apple Air and Heating after my boiler threw an error code 23 and stopped producing hot water. Kyle came out, diagnosed the issue quickly, and replaced the faulty part. What impressed me most was that he took the time to explain exactly what was happening and why the part failed - he was genuinely educational about the whole process, not just there to swap parts and leave. Kyle was on time, professional, and worked efficiently. The entire job took about 30-45 minutes, and the boiler has been running perfectly since. Even better, there was no charge for the service call or repair. Before he left, Kyle reminded me to call anytime if I had questions or concerns. That kind of follow-through matters. If you need reliable HVAC service from people who know what they're doing and actually care about the customer understanding the work, I'd recommend Apple Air and Heating without hesitation. read more

I rarely leave negative reviews, but my experience with Apple Air honestly felt predatory and fear-based, and other homeowners deserve a heads-up. This winter has been brutally cold, and like many people, we started having trouble keeping our home warm. We recently bought the house and suspected either the system was undersized or something was malfunctioning, so we called Apple Air to diagnose the issue. First visit: They told us everything looked fine and blamed some snow/ice buildup. Fair, that sounded reasonable. Four days later: The system could barely heat the house even during the day, so we called them back. The second technician immediately started throwing out worst-case scenarios before even properly inspecting anything. First, he claimed our heat strips were running constantly instead of the heat pump, which we later verified was not true. Then he said we had a refrigerant leak. His "solution" was to fully recharge the system with 3 lbs of refrigerant ($350/lb) before even searching for the leak. That made no logical sense to me. Why refill something just to let it leak out again? Next, he suggested perhaps just replacing the entire unit and quoted us $25,000. Then he backtracked after I told him 25k is just way too much, and said repairs might be all-in $5-6k. I asked him if we're leaking refrigerant, why is it still working? Why do I have heat sometimes still? How much longer does he think we have? He said we might only have 4-5 days of heat left. The whole visit felt like a rotating list of expensive, fear-based upsells rather than a clear diagnosis. The numbers kept changing and nothing felt confident. At that point, I just asked for the quotes so I could get him out of the house. We ended up calling 24/7 HVAC Local of Long Island instead and had a completely different experience. They were honest, straightforward, and actually focused on solving the problem rather than selling the most expensive option. Oh and, nothing was wrong with the unit. The problem is that it's a Fujitsu finicky system that's underspecc'd for the home we live in. So it's going to have a hard time heating up. He gave us recommendations to help survive this brutal winter and we've been good since. Do not go with Apple Air. Save your money, go somewhere else. read more

Salesman very nice but the price for 1 Mini split $10,000 WHAT ??? Wayyyyy over priced. No thank you !!

Worst HVAC company. Run before using Apple AC. I had 6 month ni splits installed in 2019 for 25k. They advised me I did Not need a permit. The village shut the job down in the summer. I had to file permit and was fined 4k. The job wasn't complete until winter. The next year not working. Leaking free on Apple charged me 1k. The following year the same problem, I called a different HVAC company another 1k for free on. The contractor advised me the problem was with the Chinese line sets that get tiny holes in the copper pipes. They should have used the more expensive American line sets. He advised me 6k to fix it. I called Ape AC furious, the managers came and said they would fix the Linesets, but asked me to remove the bad review. I did Not. Last year 2025 I installed new window and top floor tenant felt a draft the window installer showed me how Apple Ac broke a buck under the outdoor piping and put putty to hide it. I have been calling Michael Grim at Apple to fix it since April. read more

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Technician was very good and very professional but that's where it ended. He sold me the maintenance plan along with a costly repair but three weeks later no return to repair. Have called the office numerous times to check on status and while very friendly no-one seemed to know what was going on, no-one ever ever returned a phone call. I am a patient person but my patience ran out. When I called to cancel, no apology for the inconvenience and apparently no notes on my file about anything. Who knows if the part was ever ordered, they didn't. read more

Update 4/11/26: On April 9, Apple Air's technicians identified a bad upstairs condenser inverter, a bad mister unit, drywall damage next to the first-floor air handler, and an obstructed upstairs breaker/disconnect that they said could be relocated. Mr. Costa then stated he would review the findings the next day and follow up immediately. That follow-up did not occur. The matter remains unresolved. read more

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Very disappointed AC service The Technician opened and checked units, looked things over, and charged us an inspection/service fee. However, no actual repair work was performed and the original issue remained. After the inspection, we were told that the units were in bad condition and that replacement could cost to $20,000 and more... waste our time! I rarely leave negative reviews, but this experience was frustrating and disappointing. This review reflects our truly experience. read more

We had a terrible experience. I would not trust google reviews. They left the job unfinished and in a hazardous state and will no longer respond after taking our money. Avoid at all costs read more

I opened a ticket for a gas odor coming out of my unit. Your dispatch called back and told me I needed to call National Grid. They already came out and said to have it repaired. Micheal your manager is playing with people lives by having the dispatcher reroute this call. A formal complaint will follow. I won't risk it based on the two stars your company has. read more

not the family business it used to be. Sold to a private equity company and they now suck. tech wouldnt even go up in attic to see unit and to balance the rooms. very sad old owners are gone. will not be using them again. read more

They give you what you want to hear. They never tell you about How the Duct system gets full of MOLD AND THEY DONT SUPPLY ANY CLEANING. They maintenance kid comes to the house puts a measuring device in the system and tells you everything looks good, Every year is the same thing. Just had my Duct sys cleaned by an old friend wh is in that field. Apple is now a CORPORATE OWNED Company. My old friend and his coworkers did a great job . QualAirty Systems in Suffolk County. Going with the Mom & Pop companies read more

If you're looking for the worst hvac company of all time, your search is over. Overpriced + poor quality is a recipe for failure, yet here they are still in business We switched to central air in 2020 to the tune of $10k. Two years later, the unit broke. Seriously. Apple blamed the manufacturer. Of course the manufacturer explained that it was an installation problem (they had forgotten a key piece of installation that the manufacturer wasn't responsible for). You'd think Apple would eat the cost. Nope. We had to pay. For the entire unit! They cancel all the time. Their work is atrocious. With so many great small hvac companies, why choose this one? read more

What I can say first is that I did get my refund for their service call What I can say is be wary of what they quote you when they come to your home During the hottest week, I had an issue with my air conditioning, not cooling They came to my house looked around quoted me $7000 to fix and then left without doing a thing After calling someone else and spending only $600 my system was at 67° by end of day I had to use them in the past for something basic, but I can tell you I would never call them again The fact that they came and did nothing was what put me off the most The only Reason I gave two stars instead of only one is because they did refund me I get a business is business, but they are incredibly dishonest in their practices read more

One of the absolute worst. Stay far away. Had a mini split system installed by Apple air and a year later it wasn't working. They charged me just to come look at it and then told me the compressor was bad. They said they would get a new compressor but that I had to pay for the work. They acknowledged it was under warranty being only a year old, but they wouldn't cover the labor. I got another company to come and they said compressor was fine and the unit needed to be reprogrammed. It was worked ever since. These guys are crooks and they don't stand by their work. Their reviews say it all. read more

Stay away extremely excessive pricing for simple tasks. $3150 quote for a $750 job. High pressure sales tactics with extremely inflated egos and extremely inflated price. Suggest I spend $9000 on on $1500 water filteration system read more

Called Apple on Wednesday 12/3/25, scheduled a tech to look at my leaking Bosch Combi Boiler. Showed tech where water was coming from (water inlet manifold). Said he was going to his vehicle to write it up. Came back after 10 mins. stated he gave the information to the office and they would get back to me tomorrow with an estimate for repair. Paid technician $135 for service call. It is now Thursday at 12 noon, still haven't heard so I called and found out that after I sign the estimate just sent me it would be 5 to 7 days to order the part and then they would schedule an install. My boiler is down totally NO HEAT OR HOT WATER. 5 to 7 days are you kidding!!! Oh, BTW the parts costs $100 and their estimate was $3200. Extremely poor customer service never again with this organization. read more

Disappointed with Apple Air... I called when my oil burner went down! It is two years old and I suspected it was a power issue. No heat. No hot water. Dispatcher said they'd be happy to send someone in 11 days. Realizing, I would be needing 11 showers or so before then, I declined their offer. I'm definitely not impressed!! read more

Your service technician, Joanna, performed an excellent job during her inspection of our home heating system on October 27, 2025. She performed comprehensive and detailed examination of the system components and answered all of our questions demonstrating her knowledge of the system and technical competence. read more

Had an amazing experience with the AppleAirLI team this week. When HomeServe failed to come through during the heat wave with dispatch issues...Nora made me feel like family and couldn't be more understanding. Matthew confirmed the next morning and Justin came complete his process and crushed the problem in no time. Many thanks to the team for everything and look forward to mentioning their business to friends and family when possible. - Dean & Jennifer Gregory read more

Be Aware!!! Be aware of Apple Air in Farmingdale. They quoted me $7000 to fix a mini-split ductless ac unit. I just got it fixed by L. Graziose Plumbing, Heating, & Cooling for $1200. Someone else was quoted over $16,000 by Apple to replace a "shot" ac system in their house. They called someone else and it was repaired in ten minutes by replacing an $80 part. read more

STAY VERY FAR AWAY from this company. We had them come to repair our ductless system - they charged us an exorbitant amount to add refrigerant with dye to identify the leak, and apparently, the dye voids the Mitsubishi warranty. They then told us that repairing the line with the leak in it would cost $7000. We have now been told by other hvac Companies that because dye was added, it can't be repaired and we will have to replace the entire system. read more

They messed up the air flow on mini split unit they installed the fins for air flow blew ooof unit after they did tune up

The techs are good. Their work is fine. The problem is they give you a time that they'll be at your house say between 8-12 and come by hours after their estimate. This has happened numerous times. When I call it's just a run around. I've been using Apple for years and this has gotten worse. Got a call at 8:30 pm saying a tech will be by between 8-10am. So far a no show and it's after 1pm. I've spent a lot of money with apple over the years and are obviously just a number to them. If you give me a time of arrival honor it or just say we'll get there when we get there because that's what they do anyway. Very disappointed still waiting......... read more

Technician (nice guy) came out after 1.5 hours. He said he doesn't know how to get my boiler going. He said he called the office and they will send another tech who is experienced with my unit. After two hours I called just to get an idea of when they might show up and they told me this is out of their realm of work. It would have been nice if they called me and told me this. Horrible service. Left hand doesn't know what the right hand is doing read more

Apple started well. I'm not sure what happened over the past two years but the customer service has tanked. There's a call company now uses a third party call service which I hate. I do not like not being able to directly contact companies I do business with. Additionally last year they automatically charged my credit card for annual contracts annual contract WITHOUT my knowledge or approval. I called them up and yelled at some guy. Told him to remove my card from the file and not to do that again. Today I have now called TWICE just to get an ETA on the tech coming and STILL no answer from the company. The call service has answered twice now but the company hasn't called me back. I'm most likely switching companies next season. Not happy with them anymore. Horrible customer service. read more

We purchased a maintenance contract and were told in April that the technician would be here today (June 12th). We received a confirmation text on Friday. Today, I called early morning to confirm technician ETA. I was told they can come Thursday (I took day off for this service appointment). I asked to speak with someone who could get a tech out today as Thursday I'm an not home. The service dispatch manager called me back stating a tech would be out to us between 11AM - 4PM. We called at 4:45PM (no show, no call) for an ETA. The message service said they would escalate and have someone call me back. No one called. We called again at 5:45PM. Another stated they would have the tech call me with an arrival ETA. It's now 6:45PM. No call. I blame myself. I should have performed my due diligence and looked at their Yelp ratings before signing a contract with them. Many have complained of similar poor service. Needless to say, even if they do call, I'm not letting them in my home. Wasted day off. Wasted money on useless contract. Lesson learned. On a positive side, this experience has allowed me to practice my joyous attitude during trials and patience overall. My Christian walk has improved. read more

I wanted an estimate and this company couldn't even do that right. The first time they called and said they need to reschedule because the electrical side was not working that day. So i rescheduled with them and today I waited all day for them not to show up or call. If they could get that right I would trust the work they would do. If you have a choice look elsewhere and save yourself from a headache. I would NOT Recommend this company. read more

I want to thank John from Apple A/C for finally getting my issue resolved and my unit is finally working on May 22nd. I found it funny that warranty work on a 2 yr old unit cost me $2700.00 for the compressor and TXV. Kyle (technician) was very professional and courteous and I highly recommend him. I don't understand how they don't reuse the reclaimed refrigerant. They recycle it but it should be replaced back into the unit. It wasn't a burned out compressor, so there's no acid in the refrigerant. read more

A bunch of crooks. They sent a tech who seemed to have a chip on his shoulder. Could not figure out the problem then finally found out to be a circuit board. Told me I would get a call later, 3 days later and not a single call. They had no problem taking my $135 for a BS trip charge. You tubed the problem and fixed it myself for $35. Stay far away from this company. What a pathetic joke! read more

Hi, this is Audrey Walters I just had Joanna V. here for the air conditioner all was good glad to know. Joanna explained everything she did so I would understand . She is very friendly and knows what she is doing, so if you happen to get her you are in good hands. read more

DO NOT EVER USE THIS COMPANY! Worst customer service-well really no customer service. I was waiting for a technician to come because my AC ceased and I needed a new unit. After a few attempts for them to come at times that didn't work for me, I kept calling to see if I was on the schedule only to be told that I was and a tech would call me with the time. Never heard from them again. Reached out for 2 more days and asked to speak with a manager/supervisor. Nothing. I told the woman that answered the phone that I wanted to cancel my service contract and that I was going to write a negative review about the company, It's a week later and I still have not heard from them. Pathetic. Very disheartening and upsetting. read more

Would give 0 stars if I could. After charging us astronomically, we assumed our newly installed Central AC and ductless units would last longer than 3 years without needing to be repaired. After being quoted a ridiculous amount, we cut our losses and went with another company to repair. Stay away from this company unless you want to overpay and have them not stand by their work. read more

James Baldwin was at my house after a power outage. While a larger job was still needed, James was kind, courteous and professional and took the time to answer all of our questions and ensure we had power in key areas for my family. read more

Used to be a great company until it was sold. They used to cover labor and parts. No longer. You are basically paying for a contract that does a tune up. I switched AC companies and notified them two years ago. I just found out they charged my charge card last year. I don't recall ever giving permission to have my card on file. I will be disputing the charge and posting more reviews. I will make a Consumer Affairs Complaint read more

Do not use. Hired them to do plumbing and electric work. After 4 hours at my house and $800 layer, nothing was actually done. They "fixed" one outlet (for $800) that broke the next day and now they won't answer me. They have good google reviews because the technician forces you to write one and stands over you while you do. High pressure sales tactics without actually doing anything. AVOID!!! read more

I would rate the customer service experience for Apple Air as 1 star. I purchased my heating/cooling system 5 years ago. The product works fine however the routine cleaning service or booking any appointment has been a nightmare! When you call the line, most of the time, you reach a call service. The employees of the call service are kind but it is like pulling teeth to speak to an actual employee of Apple Air when you have an issue. I became a member of the Apple Membership program 2 years ago. It's advertised that you will get priority when making appointments.... The "priority" of booking is usually 2-3 months out. So not sure what priority that is... I have had issues that my appointment that has been made 2-3 months out - has been asked to reschedule the day before, cancelled last minute and even had NO SHOW of employees to the appointment. There has been endless frustrations with working with Apple Air. How can you not show up to an appointment or have the decency to call your customer? The customer service reps use the same excuse depending on the time of year - "we need to make priority for those without cooling or heating." Well what is the point of a membership? Is it so hard to communicate or prioritize your members who have the membership, have been customers with you or even had to reschedule in the past? There is a lot of growth that needs to be made in terms of customer service with this company if they want to continue. There has been countless issues, headaches and troubles I've had with Apple Air that I do not wish on anyone else. I think you should think twice before calling them for a consult with the coupons you have from the flyers + circulars. read more

Positive: Our technician was punctual, clean, and organized. He set up protective barrier to the work site and even wore booties. Negative: We had to use a different company to diagnose the leak issue and still be charged their $249 diagnostic fee. Was charged $3k for slab leak repair of pin-hole leak. read more

On a weekend day my kitchen faucet started leaking. I called Apple Air and spoke to a very nice woman. She scheduled my appointment for the next day. She was unsure if they could replace my faucet. She made some calls to confirm they could. She had no idea about pricing but did tell me there was an $89.00 for somebody to come to my home. It would be put toward our final bill. Service man arrives and quotes us $500.00 to replace faucet. (I had already purchased the faucet). That price is insane. I told him to leave but had to pay the $89.00. I then called Northport Plumbing and told them what needed to be done and was quoted and I paid half the amount. I learned a great lesson. There are some companies that will rip you off and some companies that will do a great job at a fair price. read more

Honestly, I don't know why this establishment has such high reviews on Google. They are a scammer. I called because my porch outlet was not working, and the outlet cover needed to be replaced. Plus, I needed someone to help me install Ring camera. Mark from Apple Air came. He insisted on checking my electrical panel. I thought it's related to the outlet issue I have on the porch. After his inspection, he went back to his truck for half hour and came back with a quote of $7000!!! He said the electrical panel and my outdoor outlet are not up to the code and charged me $648 to install Ring camera. Ring cost me $149 and he wanted to charge $648 to install. Also, I just bought this house and hired a reputable licensed inspector to check the house before closing. House was checked thoroughly before I decided to buy it. Now I have this schmuck to tell me that the outlets are not up to the code? When I told Mark no, he asked me to sign a paper acknowledging that my house is not up to code and refused to fix it. Only thing I refused to do is being scammed. I told him I am not signing something that makes no sense. Do not, I repeat DO NOT call Apple Air. They scam people by putting fears in your head and ultimately cave it. Oh, when I asked why they charge so much, Mark said because they are a premier vendor. I believe it... premier for scamming!! read more

We had a 3 unit Mitsubishi split system very unprofessionally installed a few years ago in the wintertime. The heat works great but the cooling is awful, it gets so humid in the house from these mini splits that my dehumidifier never shuts off. It's so humid that water comes out of the evaporator wall units when they are running and drips on my dresser in the summer. They have come to check on them when I complained and told me everything was fine. I hate these things because it gets so humid it feels like I'm sweating in my bed. Not sure if they sold me something so oversized that it just doesn't work at all or if Mitsubishi is just a low quality unit. I mentioned the unprofessional install because installers were goofing off in my garage and pulled down my pull-up bar (right in front of my camera) if anyone needs to see video footage of these clowns. I WOULD NOT RECOMMEND APPLE AIR, they don't stand behind their product. read more