Workers are here are idiots. They told me to look online for a MacBook pro plug when the new one would have fit fine in my computer. Steve jobs fire half these nimwits. I'm going Android and PC. read more

I purchased an Ipad mini and it works great! Everyone was very help in the store and I would come back buy again.

Came here to buy iPad2 for a present, apparently there's a rumor that iPad2 will be discontinued because a new ipad is due to come out.

I went in on the a Friday after I'd come back from vacation, with my iPad broken couldn't figure it out. Made an appointment and was helped by a very sweet young woman Laura(or Lauren I'm sorry I'm terrible with names!). My warranty said it was expired(booo) but fortunately it was exactly a year from that day, she helped at a great deal and showed amazing customer service,trying to help as much as possible! Thank you so much, best apple store experience! read more

I have had a good experience every visit at this location. Even though I forget to make appointments, they have made arrangement to accommodate every time! Staff is super friendly, and knowledgable and they have gone out of their way to make sure all my needs were met. My last visit I brought my sons iPad for repair and they helped sync back up files and replaced it right on the spot! Keep up the great work guys! read more

I hate this place. I made an appointment but had to stand in a line of 25 people before they sat me down at a table of 4 other people waiting. That took another 45 minutes past my appointment for them to tell me it couldn't fix it. read more

I was not overly pleased with the store itself- I got turned away both times I walked in and didn't get all of my phone/computer issues solved until my FOURTH appointment over the span of two weeks. Not entirely the store's issue as much as the overall system, but they really should get more laptop geniuses as well as have someone who can answer quick laptop questions rather than requiring an appointment. That would have saved me a lot of time and frustration. That being said, at my last appointment Mikos was extremely helpful. Not to say any of the other employees weren't- they were all good- but Mikos was very friendly and was the most patient and the most knowledgeable. Shout out to him for being awesome! read more

I had issues with another Apple store and came here for help on it. It's a complicated issue regarding my wireless service plan and Apple expert Carlos R assisted me in the long process working/talking with AT&T to resolve it. After 3-4hrs with me, I walked out of there a very satisfied & grateful customer. This was not the first positive experience I had with Los Cerritos Apple and I definitely recommend that you visit this store because all their personnel are polite, friendly & helpful. read more

I was waiting for the line. after 30mins later, the staff came and call my name. I stand up but he pretend I wasn't there and just walk away even thought I told him I'm here what a nice service read more

Daryl has become my personal assistant at the store. He is the best Very patient. Knowledgable and honest advice is always given. We have dealt with him 4+ times and counting. Thank you read more

They ONLY GOT this star because I HAD to give one...This location sucks!!!! First of all your in a huge mall parking is horrible... The lines once you get in is horrible... Appointment at 7:00pm arrived at 7:07 by the time someone got to me I was told I was to late and to come back the next day as a walk in after waiting a week for this appointment!! As I looked at the screen it showed "cancelled" I NEVER cancelled!! Even though I explained to them i couldn't handle my work business or any thing else cause I can't hear nor can the other party hear me!!! Manhattan Beach location from now on out! Middle finger to this location!!! read more

When I walked into the store Saturday morning it was very busy, but I was helped very quickly. I got to work with Jonathan and Jacob, they both were great! Jonathan helped me pick out my new phone and watch. He made sure everything was taken care of, then he set me up with Jacob who helped set up my phone and watch. read more

Ernesto is the best-o I wish I had more stars this guys attitude and energy is pure positivity. Insightful and enthusiastic. Thanks man !

Took my mom's iPhone in yesterday and Tony was great, helping me transferring everything from her old phone to the new one

Came in to look at a product, was greeted nicely by a gentleman and asked about the product. They brought a sample of exactly what I was looking for and even helped guide me through the questions I had! Best part of it all, I had told them beforehand that I have ordered one ( knowing I'm not there to buy ) and yet they helped me for 20min by answering all my questions. I went in on a Thursday afternoon around 3:30pm. read more

Been here a few times, in comparison to the Apple Store in Pasadena, this place is ehhhhh ok I guess. For having less people ( it seems like it to me) than other stores this place is somewhat slow. In addition, you can tell the reps are not too happy to be working here. read more

Went in and made an appointment, I had a problem with my MacBook Pro It wouldn't start. They sat me at the Genius Bar and were able to fix my MacBook under 5 minutes. Thank you apple!!!!!! read more

Excellent customer service as always, Kevin went out of his way to educate me on options on my new phone, he was clear, concise and informative. Very good customer service, I approve!! read more

I did a walk in appointment today and had to wait four hours, i didn't mind because fixing and uninstalling the new update on my Mac was something I needed to get done. Derek the employee who helped me was extremely helpful and answered all my questions and provided feedback to unrelated issues with my Mac. Thank you Derek for the great customer service, you made the four hour wait worth it!!! read more

Extrelly long wait for service. Whole lot of employees, doing nothing, but pretending to be busy.

Thank you Apple Store of Cerritos Alfredo helped me realize that third party repair locations aren't worth it. He explained everything that was wrong with my phone and everything the third party did completely wrong. From now on I'm just coming to apple for help. Thank you for the assistance. Will come back soon. Ps maybe apple can start a program to help those who were wrongly taken advantage of from third party locations. Could be called, Apple Remedy, program for phones that really need a one. Lol read more

Horrible worst service don't waste your time Steve jobs would turn over in his grave if he seen how this place was ran Genius Bar was worst ever the man who registered people so rude no customer service just going threw the motions trying to they threw the day! read more

This place is amazing! Very helpful and knowledgeable staff, organization is off the chains, and their service was awesome! Had an issue with the unresponsive screen on my iPhone 6 Plus, but they took care of me in minutes by just walking in without an appointment! read more

Took wife's I phone 5 in after spending 2 1/2 hrs. on the phone with Time Warner and some time with AT T and still nothing. A very nice young man named " Rich" fixed the e mail problem in about 15 mins! There at the Apple store in Cerritos. Awesome service!!!! read more

Very friendly and helpful staff!! I went in to purchase an iphone5 cable and was in n out in less than 10 mins. Super happy with my trip here today and will come back. read more

I went in the other day in a slight rush and I'm quite sure they knew. Ha. But Jesse was of great help and knew what I needed and how fast I wanted my service while I was there. read more

Really good service. Picked up a MacBook Air and the guy spent a lot of time answering questions.

Honestly, the customer service there is phenomenal, everything seems so organize by the time I get there when I have an appointment.

I have nothing but great comments and feedback for this store! I went in the other day with my brand new iPhone 6 that wasn't functioning the way it was supposed to. I went in for my appointment, the lady I believe her name was Ursla, greeted me and had an amazing attitude. I explained my issue and in less than five minutes swapped my phone for a brand new one! Turns out my phone came defective. She didn't beat around the bush and I didn't get questioned, didn't make it difficult for me at all! I was definitely very grateful. I loved the service I definitely bragged to everyone! You guys Rock! Keep it up! :) read more

Really bad customer service... My appointment was at 1:45 pm, I went there at 1:30 so they will check me in and do my thing faster.. But they make me wait till 2:45 pm after that the genius guy came and he told me I need to change my battery and i told him ok.. He told me to come and pick up your laptop at 5 o'clock ... I came at 5 to pick it up they said they cant fix my laptop, they told me to go to third party which is so wrong so i would recommend all apple fans don't go here you will always find bad and disappointing service ! read more

As a very important tools to do our business is our smart phone. I love my phone until today when for the first time I needed some service - they are so booked that is worse than my doctor to getting appointment - I'm pretty sure there are lots of people like me don't remember phone numbers and many other data that we use on the daily basis which is stored in our phone, it is very difficult not to access this information and wait three or four days to see a technician Perhaps Apple should allocation some of the huge profit to supporting their products in a timely manner I have no issue with people who works at this store - this problem exit in all apple store please fix it ( more store - more staff) read more

James was very helpful. Took the time to answer all our questions. Very patient. Highly recommend having him help you out!

I always come to this Apple Store whenever I need anything done for my iPhone or iPad. Finding an employee to help is usually pretty difficult because they are so busy but when you do find a free one they are always so nice & helpful. Will always come to this Apple Store over any other one. read more

Tim did a wonderful job helping me get the Rose Gold iPhone SE today! Thank you so, so much for your patience and service!!

I had an appointment here and got serviced at about the same time as my appointment. I didn't wait much and that was awesome.

Had a less than pleasant interaction at the brea location. I came in the following morning to the Cerritos location very upset. Lisa the manager was the first to help me and she was so nice and understanding and she really took her time to make sure I understood what was going on and what my best options were. I was then helped by chad the technician and he was also very kind and incredibly helpful. I cannot say enough nice things about these two. I walked in ready to stop using Apple altogether and walked out feeling reassured that Apple is a good company with great employees. Thank you so much again to Lisa and chad I really appreciate your patience and help!! read more

Before walking into the store I had called Apple customer service because my phone had been having issues for a while when I walked into the store and there was plenty of employees walking around not doing much and it was really hard to even get someone's attention even through making eye contact with plenty of employees. Eventually once someone came to help me they told me they no longer take walk in appointment because they were full for that day. I formed him that Apple customer service person told me that it was OK for me to walk in it would just take a while for them to help me. He said once again they were full and no longer had any space. I called customer service one more time wondering why they had let me know that I can walk in when that was not the case she told me to go back and demand a wait time and they cannot turn me away like that. So I went back in once again more employees standing around kind of just waiting I told what the customer service rep told me and they told me again there is no walking appointments and refused to take me. I would have been fine waiting hours I don't have much time for me to make the trip all the way to this location. I'm very upset the customer service rep an Apple store rep policies are not the same and made me waste time and gas for no reason. read more

I took my iPhone 6s because it wouldn't charge , so after 2 hours of waiting the apple service tec checked out my phone and said it had water damage and would not function anymore , then to give him $300 and my phone for a refurbished iPhone 6. So what I did is bought a wireless charging pad and my phone charges and works perfectly fine!!!! read more

First time review : I will be honest I am so furious I remember when I bought the first iPhone and I have continued being a loyal customer into buying iPads iPods Mac books Apple Watch, iCloud etc everything and anything apple, even the Latest new iPhone X. I even bought my wife Apple products for her daily use, even if she was an android user I convinced her that Apple was a better Company, then Samsung and that apples takes care of their customers. Oh I was so wrong after having a conversation with (JR). I am so furious because when I bought the iPhone X on November 16th at that same location, before I continue I will admit there's a small crack in the back of my phone even if I had a case and on it somehow still managed to crack, I didn't even notice it until a week ago. Now if you have told me when I purchased the phone that my AppleCare expires in 60 days heck I would have definitely buy it. Or that your 1 year Insurance doesn't cover any moist or cracks shoot here's my $200 go right ahead because I bought this phone cash I'm not one to struggles with money what gets me mad is you guys didn't tell me. If you guys would have been a little better at your customer service you wouldn't have someone as furious as I am. I'm even thinking of just selling all my Apple products not buying anything from you guys anymore I'm so disappointed and disgusted. I remember when I was so excited that I bought this phone X/10. I used to wake up at 5 in the morning just to purchase it from your App Store that's how loyal I am I don't think I'm going to be loyal very soon I feel like this phone had a flaw since the moment I bought it. I wish I can give you guys a zero star Because that's what you deserve. I think I deserve a little better after spending thousands of dollars on apple. Over the last 10 years. read more

I went into this Apple Store to see about replacing the battery. The representative told me I could make an appointment for a tech and it would take 45-1 hour to replace the battery. Made the appointment, fought traffic at rush hour to get to this location (at a busy mall) on time, only to be told I would have to leave the phone until about 10 a.m. the next day to get the battery replaced. I need access to my phone for work and teenage sons so I couldn't leave it for that long. I was very frustrated I was given incorrect information by the first representative and the tech didn't seem to even care. Horrible customer service!!! I am self employed and wasted 2 hours of my time which meant working 2 hours later at night, all for nothing!! read more