The staff are professional and personable...however they seem to be following a pretty mundane script in terms of figuring out what's wrong with your Mac. To the point where it doesn't seem like they know very much outside of a few tell-tell signs of common issues. They did fix my Mac and gave me a couple tips about maintenance to avoid other common issues they see a lot. My issue seemed simple enough and I would be worried if I had a more complex issue with my Mac how their script would work. read more

This is actually a very nice Apple store, both in appearance and location. It had a high-ceiling, open feel to it. Unfortunately everyone loves apple, so it inevitably gets uncomfortably packed on weekends. The employees here on my few visits were very friendly (more so than my local store, unfortunately) and it is very clean, as you'd expect. The huge downside here is parking. This store is in Georgetown, and if you're not familiar with the area, it's a horrible place to park. Sometimes you can get lucky in the neighborhoods nearby, but if you're trying to come at a peak time then you might end up having to fork out some money at a lot nearby. Overall: What you'd expect from an apple store. I'd say nicer looking store and friendlier than some, but otherwise nothing extra unique. read more

I am very dissatisfied with the apple service Apple was different years ago, was like going to Nordstrom you knew that they would help you, now they many kids in charge of a store, don't really listen, I have a iPhone X and the screen have a glitch This iPhone has a small crack in back they took my iPhone to be reviewed by a technician, 10 minutes later they returned the phone telling me that it can not be covered due to the crack, when leaving the store the front screen started to open a crack, they returned the phone to me in worse conditions and now they say they have nothing to do with it. read more

Nice location. Extremely spacious and attentive staff. As with any Apple store i recommend setting up an appointment for expedited service.

Person who helped at the genius bar was AWESOME. Turned out they couldn't fix my computer, but no big deal, it happens. My problem was when I went to pick up my computer, the guy helping me took forever, and then played on his phone while I was clearly waiting to leave. It was such a waste already, since they couldn't fix my computer; the least they could do is get me out of there quickly and efficiently read more

The "geniuses" are generally friendly but useless. Prepare to be ripped off, and don't expect any actual help with your device.

The staff were very helpful. I had Tim and Sanjana to assist me in trading in the old phone and purchasing the new phone. They were knowledgeable and friendly. I encountered problems during the purchase. They solved all issues and made sure my new phone was ready to use. I would go back to this store for future purchases. read more

So the team working here starts by telling us he needs to see the computer to figure out what kind of "MagSafe" we need. Oh darn. They don't have it and the hunkers down to send us out elsewhere. Whoops. Wrong item. Oh miracle, they have it. Wait. 20 minutes. Can't find some one to take the money. Really Apple? Get a MANAGER. If we listened to the guy, we would have gone to another store for the wrong item. Fail read more

Great service and friendly staff. Came in the first time right before closing. Malik was super helpful and helped me conclude my business even though it stretched past closing time. Came in two more times during my stay in town and had excellent service each time. read more

This is one of the better Apple stores I've been to - it's clean, spacious, bright, and isn't trampled by throngs of bored teenagers killing time on device they can't afford on their own. The only deterrent to this store is the local sales tax - I would recommend you try before you buy here but then to across the border to VA to spend half on the sales tax if you have business in the commonwealth. read more

This place deserves high praise for it's quality and great customer service. They bumped my appointment up 2 hours for me in order to accommodate my schedule. Everyone is incredibly friendly and helpful, it is easy to find someone to help you and all employees are engaged and actively looking for ways to help customers. Person helping me with new phone sale was honest, polite, and efficient. Really well-run store, reflects very well on Apple. read more

This place is always busy so make an appt before going. We actually didn't make an appt but were able to be seen fairly quickly. Excellent customer service from everyone that helped us. Well done , Apple! read more

This guy promised me a 10 minute wait. But then it actually took 1 hour because he forgot about me. I approached him nicely, asked him politely, but this BITCH laughed at my face and looked at his friends and jokingly said, "Oh god how did I forget about him? My bad" then made me sit down again for like 30 minutes. When he overheard me complaining to another customer, he approached me and told me I'm on top of the list and that it should take less than 2 minutes. BUUUUUT no, it actually took another 10 mins. And you know what I bought, an AirPods case. They also laughed at me embarrassingly because I lost my AirPods. He even said "why are you getting it again?" and also told me when I was about to leave that "he'll see me again when I lose this second AirPods" and continued to laugh at me with his annoying co-workers. Never come here! read more

I admit that I came in here just to charge my iphone and play around with the new one. I had no intention of getting on the wait list for it and I made that clear to one of the guys there but we chatted anyway. While he knew I was not going to be buying that he answered all my questions about it and about other products that I was really interested it. You could argue that he just wasted his time on me but I feel that you can never know what a non sale will turn into so you just can't brush someone off. Often, good customer service is hard to come by, but this place has great people working there who really know there stuff, and not just the good stuff. This is one of the best Apple stores I have been to. read more

I took my iPhone6 battery in to be replaced and after 2 hours, they handed me back a phone with a broken screen. When I told them I didn't bring in a cracked screen, they spent another 45 minutes replacing the screen. After I saw no changes in the life of my battery, I brought it back and found out that the battery was never replaced. I spent 2 more hours waiting for the fix... and then was told they needed to replace the phone. I then spent another hour while the phone was set up. All the managers offered up was an apology, which doesn't give me back my 5 hours and 45 minutes wasted. read more

Ugh, I always have to wait forever, they make mistakes with my order or tech support, and service is generally terrible and understaffed. I'm writing this on about the 15th minute of waiting for them to pick up the telephone. It's the only location accessible for me so unfortunately I'm stuck. But why don't they hire some better-skilled or better-trained people? read more

Entering the Georgetown Apple Store is like all the others. It's a crowded retail space flooded with the latest wares and gadgetry Apple has to offer. At the main door is a greeter who takes your information and either lines you up in queue or assigns you to the necessary sales or technician representative. We had made an appointment with to have my MacBook Pro 15 Touchbar serviced. Despite having a 1pm appointment, we were left to wait an additional 35 minutes before someone even came over to assist. The "genius" assigned to my service call was condescending. He wouldn't give me the opportunity to demonstrate the issues I was having with the computer, and instead ran their hardware diagnostics test which (surprise, surprise) came back with nothing wrong. The issues on the laptop can be replicated easily (bluetooth disconnects, internal popping noises, and odd system crashes). There are also various complaints on Apple forums with the same model from others, and he was not interested in hearing about those. He insisted the only option was for the MacBook Pro be mailed in for service. I explained I am a developer and that it wasn't an option at this time, so he snarked "isn't it common for developers to have more than one computer?" --- None of your business dude... What I was looking for was either for them to replace the unit (by the way I ran the memory test prior and after being in the store and it failed both times), or at the very least for them to address the issue in store. Apple has done this before with other machines e.g. iMac's, MacBook Pros. We left this Apple Store disappointed. We shouldn't have waited as long as we did, and my concerns as a loyal Apple customer went unlisted. Not appreciated. That said I have had fine experiences at other Apple Stores - this one was just the pits. read more

I have been a customer of Apple Georgetown for some time now and let me say it has been always a good experience. I had to get a new phone and new IPad back to back. Extremely knowledgeable professional and kind staff. First Joel helped choosing the perfect phone for me, then Matt with the right IPad. These two guys are amazing!! Highly recommended. read more

It is such a shame that such an amazing product has the absolute worst customer service especially here in Georgetown. Their employees are never consistent with the policies- I am always told one thing by one person one day, and a completely different story by someone else the next day. Going into this store is an absolute chore for me that I avoid at all costs, they should seriously start training better and providing better customer service read more

I decided to get a new phone. And not only that, but I wanted to change services, transfer my same phone number, and move my contacts into my new phone. I called this location, which was the only location out of 3 to answer the phone, and they said they had the iPhone 4 and could transfer my service from T-mobile to AT&T. I got there around 3:00 on a Wednesday. It seemed as if there were alot associates in the store, and many didn't seem to be helping anyone. I wasn't greeted by anyone in the store and probably would'nt have been noticed if another customer hadn't gotten someone's attention for me. After I finally had someone helping me, the process was extremely smooth. He provided me with the phone and transferred my number. When he tried to transfer my contacts, it wouldn't work, but I don't have too many so it wasn't a big deal to me. Overall, it was ok. I just wish the associates were a little more customer service oriented. read more

This store this store. Wow i needed to go in to have my lap top repaired. Inwhich i paid a lot of money for and it was 2 years old. So i made the appointment for the geek spuad lol on time had 2 wait 2 extra hours thats fine. Im disabled so i leaned on the side of the wall all of a sudden the security guard started watching me and stood across from me than s DC cop came from the back room. So they boxed me in i was so afraid to move. This went on for atleast 30 to 40 min. I was afraid for my life. So when i got to the process of fixing my lap top and realized at this point i was Racially profiled. First in my life. I was so upset the next week i called the store to speak to the manger got hung up on twice... These stores have video the store manager told me they lost that date. Called corporate wrote a letter... Not sure what to do next... read more

I went to the typically busy Georgetown Apple store a sad case. I had foolishly dropped my 11 day old iPad from a great height and cracked the screen. It still worked, but it wasn't (tough little bugger), but the viewing experience was less than stellar. A nice woman set me up with an appointment (I don't recall her name). About 10 minutes later Adam called my name and I told him my tale of woe. About 10 minutes after that I walked out of the store with a replacement iPad at what we can call an AMAZING LOW PRICE. The iPad is great. The service at the swamped Georgetown strore was great. The company is great. read more

As we all know Macbook magsafe power cords are the worst. So I took my computer and less than 1 year-old cord that won't charge into the store. I waited for some help at the Genius Bar for about 5 minutes, then was helped by a sales associate while waiting on a timeslot. Told him my problem and he ripped open the box for a new charger. To my surprise he gave me the new unit, took my old one - no questions asked. Now that's CUSTOMER SERVICE! read more

My first Mac and the store is a very disappointing experience. Service is underwhelming- the associates are interrupted to help other customers. The 1:1 is supposed to be great but they forgot to give me my card when I pick up my computer when meant another trip before I could get started. The MacBook Pro and the iPad3 are truly fabulous. The staff at this store - have not been . read more

My rating is based on two visits...one a 1-star visit and one a 5-star visit. The quality of their sales reps is all over the map. On my first visit, I had several questions about an iMac...none of which were answered sufficiently by the rep. In fact, some of the answers were down right atrocious. I was so disappointed that I wrote up a "transcript" of my visit and sent it to Apple. You can view "A Horrific Visit to Apple's Georgetown Store" at http://www.technotarek.com/index.php?id=29. To summarize, someone who doesn't know a solid-state drive from a superdrive (for CD/DVDs) and resorts to Googling for answers to my questions probably shouldn't be on their sales team. My second visit was a whole different and far more satisfying experience. After I inquired about small business sales, I was introduced to a Business Specialist that works out of the store. In the end, there wasn't much that Apple could do for me in terms of saving my company money, but the rep went ahead and offered me a 10% discount on anything I ordered (now or in the future). That was pretty cool. On top of that, she answered all of the questions that I had from my first visit that were still unanswered. Aside from the disparate sales rep experiences, this store is similar to most other Apple stores. read more

Went in today to buy a "new-old" iphone (new for me, but older model). Worked with three different people and each one was excellent: efficient, helpful but not pushy and - thank you very much! - funny. I wasn't expecting good service when I went in (looking at you, Montgomery Mall and Tysons), but sure got it. Thanks! read more

My husband went in for a repair. One of the Apple representatives scheduled an appointment for Georgetown. This after they scheduled an another appointment at a different location. The first location didn't even repair phones, just laptops. So we called back and got sent to Georgetown. He went in for screen repair. They took the phone and came back and said there was nothing he could do, except purchase a new phone because one of his screws was stripped. When we called Apple they told us that his screw being stripped has nothing to do with the screen repair. It looked as if someone took a screw driver and dug into the phone which just made matter worse. So when we went to send the phone in to be evaluated they told us it couldn't be fixed due to the damage. However he wasn't the one that caused that damage, the screen was just broken. The employees weren't helpful at all and we received a lot of false information. It's been WEEKS. It's clear the employees In this store either don't get paid enough or just don't want to be there. Bottom line if you break your screen don't even bother going to Apple. Customer service is trash, communication is lacking and these phones are to expensive for them to basically give people the run around. read more

Worse experience ever at an Apple store ever. I'm actually in the store, using their internet network. The person who gave me my computer back was rude, in a hurry and amazingly aggressive. He wanted me to sign without even letting me see if my browser works. After talking to the manager, me guy kept giving me attitude. Bad service, not a pleasant experience at all. read more

This the worst apple store I have been to. I always left an apple store feeling great and wanting to go back, this place sucks. Merry go round of information, no one knows what the heck is going on. I just got told they take appointments, then they don't, then maybe. Who is managing this place! The girl taking appointments was no help said they can't take appointments because the system is down but can schedule me for another day, if it was down you should be able to schedule at all, some genius read more

Awful experience, waiting forever just to have someone have me do research online to figure out what the solution is. Could have done from home, no one knows what they're doing. If I could give 0 stars I would read more

Terrible experience with buying my new recent iPhone, unwelcoming and unknowledgeable employees.

Reviewing an apple store is almost useless as it's tough to pick and choose which store you go to. Also of course Apple would like all the stores to be exactly the same. However, having said that, I dropped my laptop off here to have the screen hinge replaced. I also mentioned that I had a few screws missing. From the computer! They called me a few days later and said it was ready. But when I went to pick it up, the screws were still missing and the computer hadn't been cleaned off at all. Now, I actually don't care whether or not they clean off the computer, as long as it's returned to me 'not dirtier' than when I dropped it off. BUT, apparently cleaning the computer is something that comes with your service, and they didn't do it. I only found out when I asked about the missing screws and the service rep was like whoa, and it hasn't been cleaned off. Anyway so I asked her if she could find me some screws to replace the missing ones. She took the computer away and I hung out in the store for another 20 minutes or so, which is not what I expect when I'm told that my computer is ready for pick-up. However, I bet apple sells extra stuff this way, as there's not much to do while waiting but look at all the stuff in the store. Eventually the employee came back with my computer, now with screws and cleaned off, and I could finally leave. Glad I wasn't in a rush. I think you'd agree that bad service can be especially bothersome when you have to keep going back there anyway! read more

These guys absolutely saved me, and my iPhone. They didn't have to, but they appreciated my honesty and went the extra mile. Five different associates and techs and Genius bar folks listened to my story carefully, patiently, and fixed the problem. They have an iPhone customer FOR LIFE, as well as a customer of the Georgetown store. (FYI, folks who are complaining that it's crowded...do what I did and go in the middle of the afternoon on a weekday. It's worth it!) read more

My phone stopped worked when I was out of town in Washington DC. Made our way to this Apple Store and what a disappointment. Staff was unfriendly and all set to charge the highest price they could. They got me, I needed a phone. They weren't able to transfer any of my data, or even tell me why I couldn't get the Uber app to download. Went back twice in the same day. We were forced to flag down a cab to get back to our hotel. Lucky for me, I was travelling with a friend who got my apps to work and set up my e-mails for me. I'm from California and all of the staff at our local Apple stores are much more helpful. Maybe it's a DC thing. Not a fan. Steer clear if you expect good customer service, friendly staff and fair pricing. Never again. I realized too late that I should have gone to Verizon. A much better experience and super helpful staff. read more

The people who work here are very friendly but the organization of the store is not inherently customer friendly. There are tons of apple staff milling about but if you want to buy an iPhone only one person can sell it to you (apparently). And since there is no register there's a mass of people just huddling around this guy, making it a chaotic checking out experience. It seems like the people who work here are focused on selling you their products, and once you've committed to buying something you drop to the bottom of the priority list. read more

Apple doesn't stand by the products they sell and recommend you buy in their stores. I bought a new MacBook Air in early June. Since the new MacBook has just two USB-C ports the Apple salesman recommended I buy a $70 Satechi USB-C Multiport Pro adapter they sell in the store so I could continue to use my mouse, key board and printer as well as be able to load my photos with a memory card. The price for the adapter was high compared to other similar adapters in other stores, but if Apple recommended it, I thought it would be reliable and they would stand by it. After just three months the adapter stopped working completely. I went to the Georgetown store where they confirmed the piece of equipment they sold me was broken, but the Manager unplesantly told me the only thing I could do is buy another one from them. They said to call Satechi, but when you call Satechi you only get an answering machine and they don't call back. I called Apple Support and they were useless as well. Apple should not sell products in its stores if it is not going to stand by them when they stop working after just three months. I feel ripped off and am hugely disappointed in Apple and the nasty way I was treated in their store. read more

Upgraded my phone. Lost 5 years of passwords even though they said they'd appear 24 hours later. There were 50 people there to sell me something and only one to help transition my phone. I won't return, maybe because I'm so busy adding in my passwords one by one. Thx for nothing, apple. read more

Completely botched my service request. Why don't they check if a part is in stock before the appointment at the genius bar? It wasn't. Nevertheless I was assured that it would be sent from another store overnight and I would receive an e-mail giving full details - only I received an e-mail from the wrong store. They said it was sent to Georgetown and I will receive e-mail, blah, blah, blah. Never received an e-mail from Georgetown saying it was received. I tried calling but after auto response no-one picked up the phone. It rang for several minutes and then just stopped. I kept trying for about 1/2 hour. Finally went to Bethesda store and got it fixed same day. Georgetown store has serious, serious, issues that need to be addressed. read more

The staff assisted me as soon as I walked in the door. I only came to pick up my iPhone that I ordered online. I was in an out!

Had a fantastic experience here. Was a bit apprehensive after reading some experiences about the lack of customer service. I went on a friday afternoon... I had made an appointment online... the individual who checked me in was super nice and kind and my tech at the genius bar was beyond helpful. He took the time and had the patience to listen to me.. and then walk through ALL options in resolving the issue with my phone.. turned out to be the connector. I'd go back! read more