DID NOT FIX PROBLEM & CAUSED DAMAGE, yet handed it back to me as if everything was fine. BTW if you decide to use this place for service, make an appointment ahead of time, bring your charger (labeled), and when you pick it up, test it before leaving. Better yet, go somewhere else. The track pad on my MacBook Air stopped allowing me to click on things. It seemed out of kilter. As my husband suggested, I took it to the nearest "Genius" Bar at Apple North County. Anyway, after a long wait, I finally got a work order to submit my laptop for repair. They called me the next day to say all it needed was to be "reseated" and that there was no charge. Yay! Right? Wrong. The trackpad still didn't work and the battery was either missing or disconnected or damaged. The laptop won't function without a charger attached, and the battery icon always has an "X" through it. Not a 0% or anything. Just an X as if it isn't there. So, not only did they NOT FIX THE PROBLEM, THEY BROKE MY BATTERY! Oh, and just TRY to call someone to discuss the problem or even lodge a complaint. I called the 760 number to talk to someone, and besides being on hold with a loud obnoxious recording that says OVER AND OVER AGAIN with no gaps of waiting time that "all other representatives are assisting other customers", only to eventually get "Warren" who was a sales rep, who didn't even know what state I was calling from. They made good with a subsequent visit. read more

This apple store is located in North County Fair on the 2nd floor near the escalators. It's the typical apple store with a bunch of desktops, iPads, and iPhones laid out. I went to Apple Store due to a relatively common problem with iPhone 5. The sleep/ wake button (on and off button) would not work. A greeter directed me to the right person and they checked me in. The worker verified that my phone was eligible. From the get-go, i asked if they had a loaner phone for me, and the answer was yes. She instructed me to reset my phone and she made sure there weren't any other hardware issues. She said it was good to go and I had to sign 2 contracts. The first was regarding my phone getting repaired. The second regarding the loaner phone. I signed the contracts and she said she would be back. She came back saying "I have bad news. We don't have any more loaner phones for your model (verizon)." She said she would order a new loaner phone and someone would call me when it's ready and it would be a few days. Okay, so I wasted a good 30 minutes for nothing and had to be prepared to repeat the process when the loaner phone comes in. I had to re download all my apps for the time being. They should check the loaner phone before starting the whole process. So a week goes by and I did not get a call. I called Apple to check on the status. I get directed to some lady and tell her the situation, that I was told if a loaner phone came in that they would give me a call. Her response? "If that's what she said, then that's what she said." Ok, that irritated me. About 1 week later, no call. I decided to go to the apple store. I asked a worker for some help, not mentioning the current situation I was in. I was waiting forever, so finally I asked if I can speak to the manager. I have to add, I'm not one to complain and I'm usually passive. I spoke to the manager, Corey I believe, and explained the situation. She was apologetic and asked me for some more information. She told me that she herself would call me when a loaner phone came in, and she sure did. When I stopped by the store to do the process again, they did so in a timely manner. The customer service was on point the second time around, but that's only because of my complaint. If customer service is how it was the first time around, this place definitely gets 1 star. 3 stars because of Corey. read more

This store has been very hit or miss for me... Sometimes, I've gone in and gotten great, friendly service. Other times, it's been tough to get an employee's attention. I have gone in a couple of times with the intention of buying something, but get frustrated when the employees won't give me the time of day. Also, this place can be a bit of a zoo... there are always tons of people in there playing games, or just browsing the Internet with no intention of buying. I went in there this past weekend thinking I might buy a new iPad... however, there were kids in front of every single one. I finally gave up waiting and didn't even have the opportunity to try one out... oh well. I've taken stuff here for service, and they have been pretty good mostly... the turn-around time was very reasonable. Overall, this store isn't bad... I prefer it quite a bit to the Fashion Valley location, but it's gotten to the point where I only come here if I definitely need something. read more

Not impressed by this apple store. Could be that this store is an outlier? It was not difficult to find this store in North County Fair. I came from the entrance where the Nordstrom was, went up the escalator, turned a right, didn't have to walk too far to see the apple store was on my left hand side next to the cache store. I came in at 10:10a on a Tuesday last month (before the holiday hoopla). The floor didn't seem too busy like it would after work or during the weekends so I was hoping to get my boss' macbook pro's battery replaced in less than an hour (without an appointment because it didn't necessary to book an appointment with something so simple). Well, it took me 2 hours to get her laptop back... Here is my issue with this store-- It costs a lot to purchase their product and maintain it. Why is it taking 2 hours to get a battery replaced? Please use the money wisely and add more staff so that it doesn't take this long to get a battery replaced...SO ridiculous. I was told to expect call notifying me when the computer was going to be ready. I was quoted an hour to get this completed. I did not receive a call in an hour and fifteen minutes so I came in myself. I wanted another five minutes to find out that the laptop was ready. It took another five minutes to get it. What gives? Perhaps I need to better understand the process of the genius bar because getting a new battery took longer than anticipated. Congrats on your efficiency Apple. read more

After setting up my appointment with a really wonderful lady on the phone, I popped on here to check it out to see what I should expect. Some of the lower reviews kind of concerned me, but hey, all I needed was to get a replacement iPhone 5 cable. My appointment was for 4pm today on a Sunday so the mall was packed. Let me start out by saying I'm a people person who hates people. Moving on. Sifting through the crowds to get into the store was fine and I was immediately greeted and walked past a bunch of employees before I was stopped and then asked for my name and promptly escorted to an iMac station to wait for a tech. This is the only spot where they lose a star because there were at least like 15-20 sales people on the floor and it took a little bit of time to get to me. But I didn't really mind because I decided to people watch and all of the workers were really attentive and helping the customers. Aside from, you know, the group of them that were leaning with their elbows on one of the tables talking together probably about the football game, but that's besides the point. I'm sure the guy who helped me was grateful that I explained my problem, and had my phone already pulled up to show the serial number proving that, yeah, my phone was in warranty and I deserve a new cable. Within minutes he had a new one and I was out the door. I don't know if it was just because I had a crummy day earlier, but the fact he was so nice (and cute!!!!) really made my day. I wish his name was on the paperwork so I could thank him again here, but since I called him cute, it's probably for the best that it's just his employee number. Anyway. I was in and out and back home in less than an hour and that, my friends, is why I give it 4 stars. read more

Stay away from this store. There is return policy the the Store Manager Sarah is either incompetent to look for or don't know. Trying to make a simple exchange, not so simple here. I was able to do the same transaction at the UTC store. read more

Been here 45 minutes and have been ignored again 4 like the fourth or fifth time the only reason I come back is because it the closest to my work and home. I'm invisible to these people everyone else around me has been helped this is nuts read more

Apple North County - Everyone else getting help but me - Computers Near Me - Escondido, California

Apple Store is always a great experience when you are PURCHASING product. However if you are here for service regarding the product you purchased or need to resolve any issues with that product, you will not get the results your'e looking for. As a matter of fact, do not be surprised if the end result is a recommendation to either replace your current product for a fee, or to purchase/upgrade to the latest model. It's ironic that they call their associates geniuses. I've come here in the past for an issue with my iPhone. The "genius" told me there's nothing you can do other than purchase a new phone. When I got home I did some research and troubleshooting. It does not work perfectly, however I'm still able to use it just fine to this day (over a year later). So purchasing a new phone was actually not necessary. Today I went in for issues with my iPad. The "genius" tried some troubleshooting and had zero success. As a matter of fact, my iPad was working just fine, only with limited capabilities until I brought it in. I walked out with it not working at all. He told me that there were some underlying issues and that this was going to happen eventually and that this was just coincidence that it happened now. Same thing- I was told that I can pay $249 to replace it, or purchase a new model. "I'm noticing a pattern here," I told the genius. read more

Made an appointment at the Genius bar because there was a defect and a part of my phone ( new Iphone 6 plus) needed to be replaced and when arrived the girl didnt check me in because I was 10 min early so I sat and waited for 45 minutes before I was helped. Once I was helped I was told that my phone needed to be backed up. This should have been told to me while I was waiting, but instead I had to leave my phone till the next day. Returned the next day to pick up my phone and once again had to wait over 20 min just to get my phone. Not very good customer service if you ask me. read more

APPLE IS HIDING ITs DEFECTIVE MACBOOK PRO MOTHERBOARD PROBLEMS FROM THE PUBLIC? VERY QUESTIONAL BUSINESS ETHICS. My early 2011 MaCBOOK PRO 17" USB PORTS failed a few weeks ago and like many others I am weeks out of warranty and APPLE WILL DO NOTHING! This is my last Apple laptop for sure. I feel this way because I still have a few G5's in the studio that run just fine. Ever since the yuppies started buying Apple and they became popular (more like a status symbol) the build quality has suffered. Thank you Apple for the years of good products....email me when they return. In the mean time, I will PAY to repair my $3000 laptop myself. APPLE HAS BEEN REFUSING TO ADMIT THIS. Google the above issue and you will see that many people, myself included, are victims of this unethical business behaviour. APPLE, You can make your machines in CHINA but do not be unethical like them. Owe up to your problem and recall all the MacBook Pros, you make enough money on the consumers with your products, it is time for you stop being greedy and cheat people read more

I waited about 10 minutes before someone asked if I needed any assistance. When nobody approached me, I ended up going up to a female wearing an apple shirt and asked if they had any AirPods in stock. She said, "yes" while "checking" me into the iPad and told me that someone will be with me shortly. I had informed her that I will sit at the table with the iPads because I had my 6 year old daughter and needed to keep her entertained. 10 minutes went by and nobody came out with the AirPods, 20 minutes went by and still nothing so I gave them the benefit of doubt that they might have been busy. 30 minutes went by and I even went as far as making eye contact with the girl I checked in with and she didn't even bother to ask if I was still waiting. She just stood there, looking around the store, and pretending to be engaged in the products. I finally walked up to her and asked, "How much longer do we need to wait for AirPods?" She begrudgingly responded, "Oh, yea. Let me let these guys know." Seriously? I spent almost an hour in the store, surpassing my daughters bedtime and at this point I was irritated because this was supposed to be a quick trip to the mall. The guy who assisted with selling me the AirPods tried to remedy the fact that I was waiting awhile, and I didn't mean to be short with him because he was not at fault. If anything, the female employee needs a refresher on customer skills. From a customer stand point, I feel that anyone who is holding an iPad should be able to sell the products, it just doesn't make any sense to employ people to only stand there and "check-in" people to purchase a product. read more

I purchased a new iPhone without checking the front/back color schemes which was of course was "my bad". I very rarely return things that I buy, this was one of those things i needed to return. Long story short I went it the Apple store and asked to exchange my phone and in no time I had the phone that I wanted. I had friendly service all the way. The person who did my exchange even carefully removed the Zagg screen protector so I could reuse it on my new phone. Maybe my experience is unusual but every time I visit this store the service is always great. When I purchased my AirPods here, the shelf was empty but the person helping me went to the back to see if they had any left. Sure enough, he came back with a pair. That made my day for sure. Anyway, that's my take on the Apple Store Escondido. Revised to poor service. Arrived for my appointment only to be told they were too busy to do the repair. Had to make another "open" appointment to come back. What's the point of making an appointment. Waste of my time and gas. Really bad. read more

I almost always drop by the Apple store everytime I visit the North County mall. Playing around with all the products is just so fun! I came here around Christmas shopping season to buy an iTouch and they had a separate "Express Shopping" station at the front, stocked with all sorts of goods. Even though the store was jam-packed, I was able to talk to a sales rep, pay, and get my iTouch within 15 minutes-- not bad! I don't know if it was only for December, but all of the Apple employees were wearing red shirts, which made them super easy to identify. Also, every Apple product comes with a iPad nestled next to them that explains the product info & specs, which was super helpful when trying to figure out what to buy my brother. A clever technique, too, seeing as it helps them advertise the iPad at the same time! I see what you did there, Apple... read more

I bet television shows looks the way they do than back then is cos everyone is using a damn Apple product to edit their shit. 4 stars for letting me "test" out their products every time I needed to check my bank account. Actually, I used to feel embarrassed by that idea cos like, shouldn't I be keeping better track of my money or using a smartphone to do so? But yeah, it's not like anybody stopped me for soliciting or anything.. (Pretty sure that adding wifi to their test products was all a planned marketing scheme.) Oh yeah, and thanks for letting me log into my Yelp account after I eat something from the mall food court to complain about inflated corn dog prices and its portions. read more

If you read my earlier review about the Apple Store in Carlsbad, then you know how bad the service (more like 'non-service') was at that location when I tried to get some help replacing my daughter ipod that had a literal meltdown during charging. So.... like some other reviewers here I decided to go to this location (Escondido) to see if they could do better. Also like other reviewers, I found the service here to be WAY better. I walked up to Harris at the Genius Bar and asked for a manager. He brought up Dan, and both of them immediately started researching what they could for me. Already way different than the Carlsbad location that just blew me off with some quick excuses. These guys spent about 15 minutes working on how they could get me a replacement, which they eventually did, free of charge. My compliments to them both for great, helpful attitudes and for a job well done. I'm a happy customer. read more

I called ahead to see if I can pick up an item and was told I can arrive 10minutes past of closing. I arrived at exactly 7:02 and was told I could not enter by a security guard. He insisted I could not talk to anyone and I could not enter the store. I called ahead because I came from far away and hit traffic. It's ridiculous that I'm told one thing and they act rude upon arrival. read more

After an extremely frustrating time at Fry's in San Marcos, I took my Macbook Pro here because I was getting a question mark folder when booting up. Fry's had quoted me anywhere from $459-$999 to fix it (and said it was the hard drive or the motherboard). This is on a 1 year old MacBook, btw. Huff at the Apple Store was completely awesome! They got me in early for my appointment and I was done in about 15 minutes. Bonus? It turned out the problem was a $17 fix!! Can't believe I almost paid hundreds to Fry's for something that wasn't even the problem! Huff was helpful and attentive and got the computer in and out in less than 24 hours. Perfect experience! :) I have a happy laptop now! read more

Got my computer plugged in and going through identity stuff hours of this! It's 9 pm and I got my computer at about 3 from Apple and drove home. Rebuilding my database is this norm after 3.5 hours? Rebuilding an identity I can't take a picture being my camera doesn't work of the on my phone message. my Apple phone doesn't work after fix with Apple today ..i thought camera worked in store. Camera not working again. I'm being asked on my computer for the 4th time to rebuild. Apple you fall ! I'm not the only one. Apple China is problematic but cheap more profit Apple wants more money and how much is enough not culture that made the brand. I'm done Apple! The costs is too high for what you deliver. At least we know Android is crap but cheaper.. gates you will get your wish payback time. I hate the thought but true. read more

Awesome store with great customer service! Joe helped me diagnose the problem with my iPhone 7 and very quickly, courteously and patiently helped me fix it. I will definitely be coming back here with any of my apple product needs. read more

This review was almost a one star review, due to the not so much to the employees but to the supposed policy. I expect a high level of customer service when you spend $2500 on a laptop. To me it's just common sense. My macbook pro charger was not working and so I couldn't use my computer. I went it for service about a month ago and the guy said my 3 warranty expired in August and a new charger would be 60 bucks. I was kinda upset because this problem is common and my friends got their chargers swapped for free. Well I went in for another reason and the nicest guy ever named Kent helped me out. He figured out what was wrong with my computer and then swapped out my defect charger for a functional one. He provided the customer service that I expected when I bought the really expensive mac. As far as the store goes it looks just like every other mac store, it's usually pretty busy. read more

I have to give Apple 5 stars for this visit. My phone went down the day before and ended up coming here because another Apple was booked. Booked my tech reservation for 8:30 PM just in case I hit a little bit of traffic. Got in about an hour early and they changed my original time to accommodate me sooner than later. They troubleshooted my phone to find out it that it was just a loose battery. After a day and a half of feeling lost with no phone, that's all it was. Glad they didn't try selling me another phone or giving me the run around. They also noted the potential issue in case this happens again. Not the busiest Apple that I've been too and will definitely come back when I'm ready to upgrade my iPod and iPad. Thanks Apple....I would have been stressing all weekend without a working phone. TIP: Located in North County Mall (formerly known as North County Fair) in Escondido CA. read more

Horrible service over the phone. Cannot call the store directly. No help from Apple without first giving them a lot of information. I'm trying to call the store right now with a few simple questions. I've been on the phone fighting through Apple's voicemail system and 1) I can't speak to anyone at the store yet. 2) I can't seem to get anywhere without being asked a lot of questions by Apple. read more

Terrible. I told them what I wanted then they made me stand around for half an hour instead of grabbing it and swiping my card. There were multiple employees standing around while lines formed with people who already knew what they wanted. Don't bother. Just order online. read more

Set up an appointment at the Genius Bar and was told they were running 'a little' behind after waiting for 15 minutes. Sure enough close to an hour goes by and I'm told there is still one person in front of me. After this I finally get greeted by the genius and he asked me if I was someone else 3 times. After I reassured him who I was and why I was there I finally got seen. The time with the apple genius was about 8 minutes to replace my damage phone after waiting almost an hour. The part that frustrates me was, if I was even 10 minutes late to my appointment they would tell me to come back next week for their next available appointment. But when I had to wait almost an hour to be seen there's no problem with that because their running 'a little' behind. When I mentioned this to the genius that helped me, he confirmed that.. "Yes we would tell you to come back next week" Thank you for pouring salt on the wound.. Excellent example of apple customer service.. One star.. read more

One of the better experiences I've had at the Genius Bar for once I wasn't told I should buy a new computer - If you need help once you get past the gate keepers ask for Tyler his expertise was calming not judgmental and I could understand him clearly Hats off to you Tyler - you saved my work day and gave me faith in the Genius Bar read more

Apple is supposed to be a cutting edge company. Buyer beware of purchasing gift cards from the store. I received a $100 gift card as a gift. I went online to make a purchase. However, one can't apply the balance to the overall purchase and split the payment with a credit card. I couldn't believe it - this is standard for Amazon and most top companies. Apples online payment policy is still stuck in the last century. read more

I purchased a $250 dollar gift card for my sisters birthday. When she opened it and tried to use it. Card was invalid. I go back to the store and nobody wants to help me they just are trying to pawn me off to Apple support on the phone and to the manager and to whoever... they are telling me all the sudden that it's been redeemed but they can't tell me who because of their fucking privacy protection of their customers. Which doesn't make sense if I have a gift card and the receipt saying I bought that gift card shouldn't I be able to see who the fuck bought some thing with it before I even opened it can't I see the transaction history no Apple does absolutely nothing so sorry bud 250 bucks down the drain. Don't know who redeemed it I don't know who's wearing a brand new Apple Watch that I bought them. The managers here suck. Apple sucks. I feel like their employee didn't even load the card when I left the store who knows I don't know all I know is they won't figure it out for me at least tell me who it is maybe it's someone I know maybe then I can deal with it but instead I have this shady feeling that they have a scammer in the store read more

A bunch of assholes work here and that includes management.. They have no regards to people's time, concerns or problems. The only people that are remotely nice are the sale associates Went in there for a simple replacement of an Apple product which turned into a nightmare of waiting and going back and forth 3 times. The manager (he had glasses and a beard, working the closing shift) was a complete ass. He was very rude. Offered no apologies or showed any regret for his employees mistake and didn't offer to fix the mistake. Instead he turned me away without help at 8:30pm claiming that there was no opening before store closing. YOU ARE THE FREKIN MANAGER YOU HAVE THE POWER TO MAKE OPENINGS!!! Again, he didn't offer any help or an apology or even a "have a good night" pleasantry after turning me away without helping. I expected more from Apple employees since I've had really great experience at other apple stores. Extremely disappointed. This store and its employees need serious training in CUSTOMER SERVICE! read more

Not good. Do not go here. They will not help you. They are always angry. They will find any way to not send your computer out to the Depo. Their rep on the ground don't know much. I knew more then they did. It was really upsetting when a rep had to go to the back and ask twice how a device worked. Go to carlsbad. They are much better. read more

Booked an appointment ahead of time to get my cracked screen replaced. I originally had a 5:30 appointment but got there earlier so I asked if they had a spot open at 4pm and because it wasn't that busy they went ahead and took care of me! Got my screen replaced when the mall closer already which isn't really a big deal for me since its a saturday tomorrow anyway, and i would rather wait a lil over the closing time than having to get my phone the next day or two. Staff was very nice and helpful. Very approachable as well. I guess i got lucky for a friday. Thank you so much Apple Store Escondido Location! read more

Came in to buy replacement earbuds. I live closer to the Carlsbad store and have been there numerous times. Today, I just happened to be closer to this location and it wasn't busy so I stopped in real quick. The person who rang up the buds for me was not friendly at all. I don't know, maybe he had a bad day but there's no reason to have the coldness and attitude he displayed. Disappointed in that experience. read more

Went to get my macbook air's built in speaker fixed. 3 minutes into doing tests and the genius bar guy broke the back light in my laptop. I have never had this issue before. he told me that this is just a coincidence that it broke during the genius bar appointment, and since I have no warranty i'm basically out of luck. I talked to a different employee (seemed to be the manager) and she was rude and dismissive. read more

Nobody came to help when we walked in ready to buy 2 new phones but when 2 teenage girls came in, they came running to the door to help them

I had an awesome experience getting my phone repaired at this Apple Store. I shattered my screen on Wednesday, and was able to make an appointment for Friday night. The repair was done onsite that night, and took about a half hour only. It only cost $117 tax included (I say only because with my ATT phone insurance, it would have cost $200. My friend had a repair shop fix her phone with an LCD she bought online and it still cost her a total of $115). Plus, every employee I interacted with was super friendly, fast, and helpful. I was in an out of the mall in less than an hour. read more

This store has the worst customer service I have witnessed. I had an appointment to have my battery changed. Apple main insured me (on the phone) when I made the appointment, the store would have a battery waiting. Of course they had none when I got to my appointment. Didn't care what so ever I took of time from work, etc to get to the store. No remorse at all not having the battery that was supposed to be waiting for me. I actually had to call Apple in the store due to managers not wanting to help or care. Amazing failure. I would never trust this store with anything if I were you. read more

Geniuses not so genius. Took my phone in and was told it's completely dead and Apple couldn't do anything to fix it. So I take it to my computer guy who also fixes phones and he fixes it. Ultimate fail and disservice. read more

Why is it that there's what looks like 20 employees through out the store yet not one of them bothered to greet me or ask me a single thing the whole 30 minutes I was in their store? Is this typical of all apple stores? I almost felt like I was bothering them when asking a question. I'm wanting to purchase a MacBook but being in this store didn't help me out one bit and I know nothing about these products. Looks like I'll stick to google with any of my questions. Bummer... read more

I made an appointment online to replace my battery. During my appointment, they tell me that they will hold the new battery for a week and I can come by anytime to have it replaced. So I pack up my two children under two years old and go back, and they tell me they aren't doing repairs anymore for the evening (it was about 5 pm) and that I should come back first thing in the morning to make sure I can get in. W. t. Actual f. What good is an appointment? This should have been an easy fix. I've never been so disappointed in Apple's customer service. read more

I've had great customer service at the location in Fashion Valley but this was my first time in this store. Pretty disappointed with the way things turned out, after purchasing a new phone. There were things I mentioned in the beginning & I didn't know enough about my options & the rep assured me that my assumption was correct. Come to find out, after my purchase it wasn't what I thought & when I mentioned it to the rep, they did nothing about it, not even an apology for the misunderstanding or miscommunication. When you drop $1,000 & are a repeat customer it really rubs you the wrong way & makes me second guess buying apple products again. read more

I was helped swiftly as I described my problem with my iPhone 6s. Initially I informed them my phone won't turn on/black screen. My AT&T rep said I had to replace it & I had a warranty. It would've been an hour wait, but the gal that helped me knew EXACTLY what to do! Gratefully she took the time to restore my phone & I was able to go home happy sooner. Wonderful attentive service!! Thank you!! read more