I would like to highly recommend that you seek out Andrene if you visit the Perimeter Mall store. My wife and I were on vacation in Atlanta last month when my phone suddenly quit. Andrene patiently walked us through well over an hour of diagnostics, trying many tests, until we finally walked out of there with a fixed phone. At no time did she question where we got the phone, if it was under warranty, or anything else -- she just jumped in and started problem-solving! Andrene's friendly manner put us at ease during what could have been an otherwise tense hour. We walked out of there extremely satisfied, and Andrene pleasantly wished us a nice day and moved on to the next customer. Andrene, I hope your manager sees this and gives you a commendation! read more

Incredibly rude employee named Jackson was not helpful at all. I received an email with fake charges from supposedly Apple for a game I did not buy. When I asked him about it he didn't offer to help and just suggested we call Apple. He was very accusatory toward my granddaughter and her friend who had accompanied me. I asked him for help as I am older and he responded "Well we don't have the resources to accommodate people of specific ages here." Apple choose your employees more carefully. read more

I went to the Apple Store in Perimeter Mall about a month ago as the WiFi in my house kept dropping off my iphone. I waited an hour to see someone and was told it was probably the antenna, which couldn't be fixed and I would need a new phone. I figured I could live without the wifi and the person I spoke with said he would try removing everything from my phone and would then reload it and perhaps that would help. Actually, he crashed my phone - the bluetooth no longer worked in my car, apps were missing, information was lost forever and he left the phone unlocked. Over the past few weeks I have been able to fix a lot of this (have someone else fix it) but there is a lot of data gone forever. When he "reloaded" everything he said the antenna was still not working. The only upside to this was that I now do have the wifi in my house but he really cannibalized my phone. I will never set foot in that store again. read more

Service has gone down tremendously in this store. They literally want you in and out ASAP. They don't want to listen to your device issues or anything you have to say for that matter. They'll tell you what's wrong with your device and when you ask questions as to why, their answer is 'Because that's just the way it is'. Seriously?? What happened to the Customer service in Apple stores from 2+ years ago?? I hate walking in there now, especially this location. Staff is rude. Nobody seems like they want to be there. Service level went completely down the drain. I would rather go to a 3rd party store for Apple products than to walk in here and get treated like garbage. Rep that was helping me literally walked away from me to speak to another rep for a good 5 minutes and then came back. Didn't say excuse me, didn't apologize. They're conversation had zero to do with my issue. After dealing with her, she sent me to the rep in the front to look up a trade in value for my device, also brushed me off. Wanted nothing to do with me. Felt like I was just an inconvenience. Super disappointed with this store and just Apple Stores in general. Review doesn't deserve 1 star. read more

After holding 28 minutes to speak to someone I gave up. I guess really awful customer service is ok with Apple/this store. Will never use them again. read more

If you want to lose valuable time and watch a completely dis functional process....go to the perimeter Apple Store. We followed their system of appointments and they completely dropped the ball repeatedly. It is like they have a dart board and after everyone gets done spinning around until they can't stand, some pushes them out the door. It is ridiculous and Apple needs to fix this problem. I will avoid this store at all cost...even if I have to drive extra miles. Our phone is under warranty and once it is determined it needs to be replaced....they should just get it done instead of yanking your chain. #%##}}#%%^#}}}}% read more

Despite the fact that it is used as a Computer Lab or Internet Cafe, this place is one of my favorite places in the mall. Great customer service, and prompt acknowledgment upon entering the store. They really know how to treat their customers. read more

Excellent service. I walked in with a damaged phone (if I called or anyone called me I could not hear them). Bell at the store tested it and also found the camera not working correctly on the iPhone 6. She checked and found that the phone was still under warranty and with in minutes replaced it with a new one and did the setup! I was on my way within 45 minutes! Much better than going to a wireless store and spending hours waiting! Thank you Apple! read more

Wait is absolutely outrageous. 2 hours and 15min wait at 11am in the morning and no available appointments for days. Makes it really difficult for a customer to get service. read more

Anytime I've gone to this apple store whether I've had an appointment or not they've been busy. But they do make an effort to speed things along so you don't have to wait forever. Everyone is super helpful and not a pushy salesman. read more

Called and item was in stock but they wouldn't sell over the phone and couldn't tell me how many there were. Drove straight there and they were out of stock. Since there were about 20 workers and 2 customers, seems odd they were sold out so quickly. read more

I was very hesitant to go because of the bad reviews, but I neeeeeeeeeded my iPhone 6s screen repaired. I made an appointment for Friday at 10:20am, I got there at 10:03, checked in, discussed prices and issue with my screen, and got a time estimate of when my phone should be ready. My phone was ready by 11:30 am. It was quick and the best experience I ever had!! read more

this was a horrible experience just be prepare to stay @ this store for a LEAST 4 hours the appointment & walk in system sucks!!! zero star

I went to this store for the 1st time yesterday for a Genius Bar appointment. I was a little hesitant about this place after visiting the Lenox location previously. However, I was quickly approached by a couple of different staff members at Perimeter (which trying to get someone at Lenox is like trying to catch Leprechauns holding gold). The staff was very helpful and informative here. There were some iCuties working at this location also :o) Anyway, I had a simple non-charging issue with my MacBook that was quickly resolved after waiting about 10-15mins. Thanks to Alex! The only issue I saw (at both locations) is that there needs to be more designated seating for those waiting for help. There were a few senior citizens that were having a hard time standing while they waited. Maybe wall-mounted benches or stools would work to keep people from using them for the computer tables. read more

The Perimeter store is usually my first choice but today I was buying the airport express and asked a 20 something employee for the cord to hook it to a stereo and he first told me to buy the apple tv instead to hook it to my TV which is not what I want. I want it hooked to my stereo which I told him and he acted like I was crazy to even still have a stereo and did not bother to tell me that apple makes a Stero connection kit for the airport express which I would have loved to have bought when I was in the store buy the express and now have to make a special trip out to radio shack or bestbuy to buy the right cable. He could have saved me another trip on a rainy, busy holiday day and gotten another sale for his company, which I am sure would have been much more than the generic brand at radio shack but I'd have gladly paid to be done with this damn project for my husband. UGH! read more

Wanted to get an ipad fixed cause my friend was getting out of the hospital the next day, had to wait in line for around 7 hours for 1 screen break, and paid 150$ read more

One of the worst customer service experiences I have EVER had. My Iphone stopped working and I made an appointment at this Apple Store. After waiting over an hour after my appointment I was ignored by almost every sales rep. Someone who had an appointment after me complained about his wait and was instantly seen. I guess the squeaky wheel gets the grease. Not one worker came by to apologize or see us until an hour after our appointment. I ended up fixing the phone myself during my extremely long wait. It seemed that all they cared about was selling new things, not helping people who already own older products. All around terrible experience. read more

I give my experience with this store today 1 star. I went in to get help setting up my new iPhone 5, which should have taken 20 minutes max. I was in the store for over an hour. I was passed off 4 times within that period. With 2 of them, they helped customers assigned to them after I was before attempting to assist me. My phone was having trouble connecting; however, it would have gone much smoother/quickly had someone given me any attention at all. At the end of my experience, it appeared my phone still was not set up correctly, so BeinSon said 'You should just go to the Verizon store.' I said that it would have been nice to have been informed of that 45 minutes ago when you first started having trouble. He then proceeded to tell me that the other people he helped in front of me had been there first; I at which point I asked to speak with his manager. She ended up giving me a screen cover as BeinSon had also removed the temporary protection film without asking (another rep had suggested I wait to remove it until I was out of the store as there is dust in the air that could damage the screen). The free screen cover is the only reason I give this even a 1 star. Absolute worst Apple experience I have ever had. I will not patronize this establishment again. If I utilize Apple in the future (and our family has been Apple loyal until now), I would never go back to this location. I tried to find a place on the Apple website to file a complaint because I was so appalled by the service here; however, I couldn't find anywhere to do so. read more