This review, like CJ, is coming from a die-hard Apple fan and lover. I've had excellent service in the places I've lived before moving to Atlanta--both to the Chicago Mich Ave and North Ave locations and to the New Haven locations. However, this repair job that I'm waiting for is KILLING ME. My airport card crapped out so I had to bring in my mac. No lines, fast service, courteous guy at the Genius Bar. I was told that it would be ready in 48 hours and someone would call me. I'm a consultant and work from home and really, 48 hours is pushing it to be away from my work. However, my other repair orders have been finished in lightning speed...I remember when I brought my mac into the Chicago Lincoln Park store and as I was driving the 15 min drive back home, they called to let me know the repair was done! But Perimeter? No! I wasn't called in the 48 hour window, so I had to call them. I was told they couldn't run diagnostics because I didn't give them my password. Ummmm WTF? I was never asked for my password. Shouldn't I have been called immediately instead of just tossing aside my order and forgetting about my Mac if they didn't have my password? After I gave it, there would be no "technician to work on it until tonight" so my order will be done tomorrow. What time tomorrow? They had no idea. Grrr. I will never go back to this location again. Good thing I have had positive experiences at other Apple locations...if I had to base my experience on this store I would never go back to Apple. Fingers crossed that the Lenox store actually functions like it's supposed to. read more

Apple has the best customer service! I was in and out with ease. Temperature checks at the door and the store was not filled to capacity. I had to wait in a line to enter but the line moved very fast. read more

I would like to say Apple @ Dunwoody has the best customer service Ever. The employees are wonderful. And I would like to shout out 2 of them in particular that went above and beyond for me today. Jaqwan and Bradley!!! I really appreciate you and wish you nothing but the best. You we're so patient, understanding and caring. This really meant a lot especially after driving 2 hours in ATL dreadful traffic today. Hope this doesn't go unseen because you really deserve an acknowledgement of some sort. Days off, increase, gift card etc..... THANK YOU AGAIN read more

My friendly neighborhood apple store. I've been here countless times to purchase, or service, iphones, ipads, macs, headphones, iphone camera adapters, and even to charge my phone and check yelp (facebook). I've had great service thanks to the knowledgeable & helpful staff. It does get busy at times on the weekends and launch days, but if you time it right, you can be in & out with what you need very quickly. I also recommend that you get their indispensable apple care warranty if you're purchasing an iphone or ipad, as it does take their service to a higher standard. read more

I've been in just about all the Apple stores in the metro ATL area and I always go to this one...why?...cuz it's the closest to home. I must say that I would make appointments for the Genius Bar, arrive a few mins early to check in...and be seen pretty much on time, at my appointment time. Everyone is friendly and very helpful. Whenever I go into the store, whether I need to the Genius Bar or not I do the following: 1. Listen to the different iPods, as if I don't own one or know what they look and sound like. 2. I get on any MAC with a 15" screen or larger (as if I don't have one) and check my email. If I'm with my daughter, we will use this as a photo opportunity and take our glamour shots. Thank goodness for Steve Jobs and team...he feeds my love for technology! read more

JoJo was so wonderful today! I came in at my wits end trying to get my business email up and running on iphone! It was a bit more complicated than we both thought and she figured it out!! had a lot of patience and took a lot of care! Thank you so much!!happy Apple customer read more

An employee by the name of Agape was super rude and should be fired, I tried expressing to him my frustration with apple and he was like well I'm agape I was like ok I'm not directing this personally at you I just telling you I feel like I work here this is my 5th time here and I'm not getting paid to work here he responded me either and I said so you don't get paid ?he then rolled his eyes I then accidentally said his name wrong and he got loud and said that's not my name and corrected me I said ok my bad goaple reminded me of his name he got upset and rolled his eyes and was like I'm walking away I said ok and can you please bring your manager the manager comes and tells me I need to respect his employees but I'm like what did I do I only wanted customer service which I thought they were here for then a nice Rep came out by the name of Omar and as nice as he was he still was unable to remedy my issue Apple is the biggest ripoff and this store needs better customer service training, Agape should be fired. read more

Apple Perimeter - Computers Near Me - Atlanta, Georgia

I had appointment to check out my iPad, but on upon heading to my appointment I figured out was wrong with it. Since I was there they asked if I needed them to look at anything else. My iPhone, Mac or if I needed to purchase anything. The Apple rep ended up helping my hubby with his computer. I've always had a good experience with this location. Some of the staff knows us by name. I love having an appointment in lieu of just walking in and hoping they can help me. My experience with having Apple products has been wonderful, because I am not tickled and dime anytime I need them to look at products for me. Often times the electronic isn't broken. It's just something I did to screw it up and I need help. After reading many reviews her about the employees standing around doing nothing or waiting along time with an appointment. Behind the scenes really don't know what's going on. Its easy to judge when you don't have a clue. I know when I arrive, they check me in and let me know roughly when I'll be seen. I don't expect it to be the exact time that a genius or any other rep will get to me. Most of the time I am seen 10 minutes after my appointment time. I give in account that customers before me want the concern resolved just as I do. This may take more time then planned. Things go wrong. Computers have to be diagnosed and the Apple rep is offering the best suggestions in how to take the next step to resolve the customers concern. When the Apple rep. help me, I am not rushed and they take their time to help me. In my opinion this is the type of customer service I desire. This means waiting a little longer for my turn. When you come in for your appointment, I suggest you bring a snack and some patients. read more

Worst manager ever! Really smug and rude. They took in my phone for repair under warranty and returned the device all damaged. Which I pointed out to them and they replaced the body and while doing they returned with a new scratch. A week later my speakers stopped working and manager acted really backbiting and spiteful about it. Go to any other apple store much better service and way better employees read more

Rude, snobbish, and arrogant store reps who made visiting store a horrible experience. I'll buy online instead... or just not buy apple products anymore. read more

I had an appointment at the Genius Bar this past Saturday. Upon arrival, the store was closed. There were many disgruntled customers as stunned as I was. An electronics store....... Yet nobody was notified electronically of the store closing. Mmmm enough said! read more

This store have worst customer service. I been there with my mom and my uncle. I get 2 phone for me and my mom. My uncle want get 1 for himself and salesman said he need had appointment because 1 person only buy 2 phone and we ok with that. 10 min later store manager come to service my uncle, she saw i have 2 phone and she denies to service. She told him need another appointment and take around 30min wait, we still ok with that. But after She said "you can't wait here,go outside and 30min come back check in again "i feel so piss up so i want refund what I just buy and she said with her employee" refund and kick them out."omg What kind service, we are customers, we buy phone not come ask for free. I never come this store again. read more

I am so biased towards the Apple brand. There customer service via phone, online and in person are typically top notch. When you arrive at the store there is a greeter who will route you to the person who will assist you. If you made appointment for your visit your wait time is minimal. Typically if a new product has been launch, you can expect a longer wait.. supply and demand. If the wait is long they'll give you a time to come back to the tech. If this happens I'll use my time to browse the mall or get a drink at Starbucks. Parking is not an issue since it's the mall. Unless you're coming in during a major holiday.. parking is plentiful. A couple things I like. 1. They email your receipt 2. They offer corporate discounts if you work for a major company (doesn't hurt to ask if yours is listed) 3. Store offers classes on how to use your devices 4. You can try devices in the store before purchasing Every time I go to Apple.. I have to focus on why I'm there or I end up purchasing something more than I intended. Did I already tell you, I love this brand! read more

I went in to pick up an Uber order. No one greeted me or asked me if I needed any help even though there were multiple people standing around not helping anyone. I finally ask someone for help, she tells me to stand in the "Order Pickup" area and someone will help me, so I do. There is 1 person already helping someone. The other person is just standing there arranging products on a mat. Some other people walk up near the person not doing anything and he asks them if they need help with a pick up. Completely disregards me. Even when he gets them checked in, he still doesn't acknowledge me. It's not until I finally ask him that I also need help with a pick up does he finally talk to me. And then he is rude when trying to find out the name on the order. I have never experienced such rude behavior from ANY of the Apple stores that I've ever been to. Definitely not going go shop at this location for myself. If I could give a ZERO, I would. read more

No larger iPads on display No round watches Watch is high priced item with out prices displayed and no feel like jewelry to it No prices displayed any where I can go on and on I feel dumb read more

This is my first visit to the newly rennovated and relocated Apple store at Perimeter Mall. Love the new open design. I've only come into the store to see the products and leave. However, I came into the store to see if they could fix my iPhone since it kept shutting off when I turn it on. Instantly, with literally one look haha, one Apple employee asked if I needed help and lead me to the right people to solve my problem. Transferred to another employee, I told him my problem and started to register me in for the support. Helped me right away, leading me to the cool seating area in the center of the store to wait while he grabs a laptop. Love the seating area, they look like crates but comfortable to sit for a bit. My bf and I played with this leather ball in the area while we waited. Employee came back and he started configuring my phone. Service so far was great, he was able to get my phone on and running. I had further questions about the new iPhone 8/8plus coming out and he contacted another employee who could help me with that since he said he's only worked for a couple months at the store. Transferred to another employee, he was very friendly, polite, and answered all my questions that I had. Overall, my experience was great! I came in the early afternoon and the store was kinda crowded. However, I do understand everyone has a different experience involving Apple support. But so far, the staff are great and would probably come back if I ever need to buy another Apple product. read more

Despite a wait, Jackson was extremely helpful and did a fantastic job helping me get my new iPhone set up. I owe him and the Apple team big time. Thanks Jackson! read more

This is the worst Apple Store in history of Apple Stores. I am dealing with an iPhone case that won't charge. I bought it NEW on Amazon from an Authorized seller. But the smug ass Apple Store employee was reluctant on event looking at it because he had it in his dumb millennial head that it was used and out of warranty. He was wrong it was new and in warranty. The problem with this location is the smug ass, know it all attitude of it's low IQ employees. read more

This Apple location has the worst employees and customer service I have ever experienced. Truly awful service. I wish I would have went elsewhere. I would give no stars if I could. read more

I was there to fix my phone 3 times , the manager was extremely rude , she was acting like she was acting like she owned the apple . I took the same phone out of country and they changed it immediately without even saying anything because i had apple care and it was the internal issue with my phone. She told me they cannot help me because I bought my phone from dubai and i have to take it back to the country I purchased. I wish someone in the apple department see this and help me because i dont know based in which policy she is saying that. I was asking her to repeat because I tried to record her what she said but she called the security to kick me out . I was very polite all the time but the security thought he is the club bouncer and was yelling to me i have to leave the place because manager didnt want to serve you . I recorded some of this conversation and i wish i could report this to higher ranking of apples to see how these people treat their customers. read more

This was probably the worst experience I ever received in Apple my whole life. Difficult to work with from start to finish. My boyfriend brought my phone in for repair on a cracked screen on my iPhone 6s Plus. Turns out, it somehow got water damaged so the repair went from $150 to over $350. No thanks Apple Store! At that rate I might as well take it up with my carriers warranty. And that's not the worst part. I come in the next day to retrieve my phone and this rude employee would not allow me to take my phone from their possession without my bf being present. I'm telling them the phone belongs to me not him I need it back and will be fixing my screen elsewhere. But no. They wouldn't release my phone back to the owner. Making things difficult the mean old woman told me I had to get my bf to reply to an email sent to him from Apple and THEN they would allow me to get my own phone back. So I did what was requested of the staff and Came back after the email was sent and now the same lady acts like they never received the email reply. Still not returning my phone back to me. Going on to the higher ups (supposedly) upon carefully reading the original email it said "DO NOT REPLY" so obviously that was pointless to even do what they requested. Because they would never receive the reply. Finally after showing them my bf side of the email they finally believed me and returned my phone WORSE than it was. HUGE black water dots on my screen and they glued and "protectant" on top. Terrible. My point being the staff needs better customer service training as soon as possible. I will never return here and will not be recommending this location to anyone I know. read more

I am a huge Apple fan. I have every iPhone, & iPad that has entered the market (except the "S" series). Nevertheless, I scheduled an appointment to have my phone repaired. My appointment time was 3:40, I checked in at 3:45. It is now 4:42 as I am writing this review. Service has never sucked this badly, and I'm not sure if it's the location or just the 1000 reps they have on the floor. I just think that if you have a scheduled appointment then you should be seen at the scheduled time. It's ok, to be a little late but this is absurd. read more

Apple Perimeter - My angry face while st the Apple Store! - Computers Near Me - Atlanta, Georgia

I have never been the one to make complaints but the manager is extremly rude and I made an appointment at 6:20pm drove 1 hour here got here at 6:25 -6:27 told her my situation and she refuses to put my case number and account in and after several mins of refusing to look up my info into the system she starts to look in her iPad and said we'll you out your window you have wait 3-4 more days since it's Friday and Labor Day week end and ignored me and walked away it was literally 6:30 and after ignoring for 5 mins the customer behind came 5 mins late and she let them get there appointment at 6:35 when her appt was 6:30 I asked her why I was refused service and she wasn't. She said she was in her 10 min window. It was 6:30 and I was in my 10 min window! She just assumed it was some other issue I explained her I have called apple support and they assured me that if the phone did not work in two days to take to apple and tell it's a software issue that fall under apple care warranty although I have apple care+ support and was literally i the phone with apple support she refuse to talk to me of them on the phone. Since she was the manager no one else was allowed to even help me when I'm on the phone with apple support telling me to let him speak to her or another employee and she literally just ignored me as I'm on the phone with apple supervisor her name is Katherine manager of apple perimeter mall. I have never experienced any type of issues with any apple employee this is a first! She did not care and would not allow me to speak to anyone above her and literally looked passed me to assist anyone and everyone else. Apple was notified on the phone and said a they will be notifying the store. I am hoping apple reaches out to me so I can let them know how their manager is completely unprofessional and wasted me time! read more

Clarence and Katherine have horrible customer service! I can't believe they are managers.

This store have the worst service, if you have any problem with you new device, they will just kick you out and let you figure out how to solve the problem. read more

Wouldn't repair my camera. Offered me a phone swap for $400. Ridiculous! Won't be coming back here ever.

Great store. If you can always make an online appointment for your Apple issue. The reps are very friendly and knowledgeable of the numerous Apple products. I had a issue with my phone. Prior to the tech repairing my phone she presented me with options. read more

Went to this store, February 28th 2022, for my birthday because I wanted to replace my AirPods case. My left airpod wasn't working so I gave it to them to check. They returned and said the case was defective and replaced it. I paid $96.12 and as I'm leaving I try my new airpod case out and boom my left ear still doesn't work. So I go immediately back in and look for the representative Jared and he wasn't on the floor. So I waited for another 20-25 mins for someone else to help me and explained my situation. I told them I would like my old case back and swap out this new case for a new left headphone instead. They said they couldn't get the case back even tho it was literally 20 mins prior. So I had to leave with a brand new case and still no left headphone. How can we rectify the situation? I have all my receipts. read more

If you want to know that you're not appreciated as an apple customer, then come to this store in the Perimeter Mall. Their store closes at 9pm, and they literally refused to help me. I expressed that I lived 2 hours away from their store, and the manager and their agent advised me that there was absolutely nothing they could do to help. Mind you, this was not the busiest I've seen the store. There was no line, no waiting, but we were denied service. Personally I believe it was because of my RACE and SEXUAL ORIENTATION because other people that walked in WITHOUT appointment seemed to be accommodated. I've never felt as low as an Apple customer as I did today. I literally want to take back the device I just purchased, and go to Samsung after this shopping experience, which I believe is exactly what I will do after spending $1400 on my phone 2 days ago and NO I didn't finance it, I paid for it in cash. read more

Okay, I went to this store to get my iPhone 6 Plus screen replaced because it was cracked. They looked at it and said the frame was too bent (not true) to replace it. Now what they really wanted me to do was spend another almost $400 to get a new phone. I'm like huh?!?!?! What??? I paid $750 for my phone and now they want $400 for a new phone. They must be smoking crack up in this store. I was so disappointed in this store. I had such great respect for Apple before this. I will get this phone repaired. read more

Apple Perimeter - Computers Near Me - Atlanta, Georgia

The number of four- and five-star reviews for this location baffle me. I've shopped at this store multiple times during the past year because it's close to work and my office is making a switch-over to all-Apple products. (Read: We've spent big $$$ here.) Basic sales service here is a joke. Today offers a perfect example. I needed to buy an accessory but had a few questions. While several clerks were available to help, the first one listened to my initial request, then inexplicably handed me off to another clerk. This guy listened to my questions but was short and snide as he answered. Eventually, he asked, "So, do you want to buy it or not?" What, are we on a timer? Am I keeping you? Whatev. I decided to buy the item and -- for the millionth time -- was asked if I had the Apple Store App on my iPhone to make the purchase on my own. Then: More rudeness when I said no and had to listen -- for the millionth time -- on why I should use this app in the future. Purchase finally completed: No thank you for my business, naturally. I've experienced similar service multiple times this past year. So, yeah, I get it: Apple wants us to streamline our retail experience, but nobody wants to be talked down to or shuffled off without so much as a "Thanks, sucker." I fail to see why I should come into a retail store at all if their attitude towards customer service is this flippant and rude. File this one under #FirstWorldProblems, fine, but this store sucks. Go to the Lennox location instead if you can, or just order online if it can wait. Addendum: I can't imagine what it's like to take something in for service at this location, but it has to be a particularly unpleasant circle of hell for anyone but the most die-hard of Apple fans. read more

WOW things have changed! So my laptop screen was doing something really weird. After being on the phone with tech support for about 15 mins with no change, I knew I had to make the trip to the Apple Store... My last experience with them was an emotional trip (read above) and I was not looking forward to revisiting. But this had to be done! I arrived slightly before my scheduled date with a genius because I was unsure of the process (where do I stand, who do I inform, where do I go, etc.). I walked up to the genius bar (seemed like the right thing to do) and asked a redhead err mahogany umm magenta maybe, i don't know, about the sign-in process when I have an appt with a genius. She totally blew me off and told me to just go stand in the middle and someone will get to me when they can. So of course I retorted, "what the hell was the purpose of having an appt?" and walked to find this elusive "middle" among a SEA of hurried people. Notice I still gave this experience 5 stars? Well that is because I am DETERMINED not to let one weird apple ruin the bunch!!! I went towards the front door and was able to find a nice guy (employee) to assist me. After I told him my story, he was very apologetic for her behavior and ensured I was taken care of right away. The genius who assisted me was also a nice guy. Unfortunately my laptop had to be replaced (YAH for apple care). In total, I was in the store for 2 hours (decided to wait around for the repair). Everyone was very nice and accommodating and kept me informed every step of the way while my 3 year old was preoccupied with the iPad. I was out of a laptop for 24 hours which is a long time in my profession. However, ultimately it was all worth it. Thanks to some noticeably different changes made at this location (customer centered, nicer, and older employees) I no longer dread taking a trip to the apple store. Maybe I'll go back and grab that iPad for my little one after all!!! read more

You have to make an appointment to be allowed to enter and shop. Give me a break. I am all for safety but you have to be interviewed by 2 people after waiting in line, then they offer a future appointment to be allowed to shop. read more

The technicians at this Apple Store have little to no customer service skills and every person will tell you something different regarding your appointment and the best course of action to get signed in. When I asked to speak to the manager I was then given a completely different story. Overall not helpful especially if you make an appointment read more

I think before recently I would have given this store 2 stars. It has fun stuff in it but the prices are high and the atmosphere stresses me out. Like having to crawl through pricker bushes to get the cookie you want to eat from the fridge but then also having to pay $50 for the cookie once you get to it. ...yea.. Purchasing cellular and/or musical devices shouldn't be so scary.. That being said, I have been an Apple product owner since 2005. It all started with the very first classic iPod. My friend Jess C and I both bought ours at the same time (cue grampa voice: in MY day iPods were $500, heavy and thick. You had two choices: white iPod or nuthin'. And the dang screen was only about 1/4 of the size.) I loved that thing and though it doesn't work anymore I still have it. In 2008, I bought a 15" iMac desktop computer. Still working today, 5.5 years later. Fast forward to Jan 2014. Time for some new toys. Apple.com assisted in my actual purchase but when I realized I could pick up the products at my local store, I was stoked to say the least. I didn't have my order number handy so they scanned the Cc I used for the purchase. My info came right up and beep-boop-beep some dude came out like 5 min later with my goodies. Instead of waiting for it to ship in 2 biz days and maybe get it after 2 more days of travel, I had my stuff in 2-3 hours of pressing "Submit order." Picking up at this apple store was very simple and that is one of the things I credit these employees with: efficiency. That is, when they're not busy with 70 other customers. I bought something as gift and asked if it could be returned/exchanged if the receiver wanted something different. Yes, it'd be best if it is still sealed, but yes.. And wouldn't you know it, we were back an hour later exchanging. No biggie though, although it took him a minute to find my order again (online order is different from store order in their system) it was an easy process and the new product was even brought out to me. I debated between 3-4 stars. Really I think these peeps do the best they can with what they're dealing with: managing many people, selling very popular products, fixing problems that infuriate people, etc. ..but if this was not Apple, I would probably avoid it. I'm going to officially say 3.5 for the store but rounding up. read more

Did not work as expected and only had it for about 14 Days. The watch would not make WiFi calls, Siri stopped speaking and would only provide written responses. I paired and unpaired the watch at least 3 times and spoke with my cell phone provider. They could not figure it out. They sent me to Apple. I spoke with at least 5 Apple senior technical representatives and they could not figure it out either. They had me take tons of screen shots, connected to my phone remotely and had me turn settings on and off etc...this just kept going on.. I went to the Apple store and they told me they would not replace it and could only send it in for repairs. Repairs! I nicely stressed This is a "New Watch" and I just received it. They did not care. They didn't even show concern. They just told me to contact my cell phone provider if I want anything other than them shipping it out for review and repair...they said they would only replace it in store if I bought it from a Apple store instead of from my cell phone provider...What in the world! I was rotated with the senior tech reps and no one resolved my issue, they just kept saying they sent the issue to their tech team....They said if it's a software issue they typically won't replace it and that it could be something that may be fixed, "if" a software update is released. It obviously wasn't just that cause the watch had been paired/unpaired, updated and anything else that can be attempted to fix the problem..in addition it was transferring my calls from my phone to the Apple Watch for no apparent reason. I didn't even have the watch on and the voice of the person I was talking to just transferred over to my watch..it was so frustrating and ridiculous. I spent at least 2 hours or more on the phone each time with their senior tech reps. O yea and did I mention I had Apple care...still no help. I love some things about the watch but it just didn't work properly and the lack of receiving a resolution from Apple left me floored. I have never experienced service like that from them or lack there of...I ended up returning the watch . I have been an Apple customer for a long time and one thing I loved was the customer service..I am losing trust in them and questioning additional purchases...at least the reps I spoke with over the phone were nice and they tried.....Severely disappointed read more

I went here on a Saturday afternoon with an appointment to get a repair done on my iPad. After coming it and nobody helping me for 5+ minutes, I was then told "we can't fix it - you're fucked" (in so many words or less). I was greatly disappointed with the customer service that I received here. After calling Apple support over the phone, they ended up assisting me (although I did have to send my iPad to them for repair). I will NEVER go back to this Apple store for anything EVER again. read more

This review is coming from a Mac lover to the core, but I canNOT stand having to go in this store! I get that having organized lines is unhip and soooo not cool, but I always feel like a really big fool when I have to chase somebody down who seems annoyed at having to ring up the cable that I found. As much as I love my MacBook, tower, and phone if it's not an emergency I'd always rather order from home. read more

Loooooooooved my experience with Tanisha. She was such a great help to me--very polite and patient as I was having trouble with my newly issued debit card. I spent about an hour trying to work it out and she managed to stay with me and find alternative options so I could purchase my items. Everyone I interacted with here was PHENOMENAL. Highly recommend this location! read more

Have been in this store once and called in the past three days unhelpful service both time that was borderline rude. read more