Came here to get my laptop screen fix and the services here is impeccable. I didn't have to wait for a long time. Probably waited 1 min to get seated then got helped by Julian and Jose within less than 5 minutes. I really appreciate Julian and Jose with all their knowledge and due diligence in helping me out. I have nothing to complain about it. The service was wonderful. Now the atmosphere of this place is calming and grounding, there's real life treeeeees in this Apple Store and it's beautiful. It's a good mixture of nature and technology lol. Also when I came there was an employee teaching a class about photos/ taking photos on iPhones which I thought it was really dope! Hehe def 5 stars for educating customers hehe and the wonderful services! read more

I purchased my 15-inch Retina MacBook Pro directly from Apple in 2016. Rather than replace it, I recently spent about $300 through Apple to replace the battery because the computer still met my needs. Only days later, the tip of a headphone adapter became lodged in the headphone jack. Since the Mac thinks headphones are permanently connected, the internal speakers no longer work. I came to the Apple Store at The Grove expecting someone to evaluate whether the lodged piece could be removed. Instead, Jose took the computer upstairs, returned a few minutes later, and told me the only solution was a $598 logic-board replacement because the headphone jack is attached to it. When I questioned whether there were any other options, I felt the conversation became dismissive rather than informative. I then asked to speak with a manager. Edgardo identified himself as the person over the Genius Bar, but the answer remained the same. After leaving the store, I called Apple Support hoping to speak with someone who could discuss the technical side of the issue. Instead, I was told there was no one available with that level of technical knowledge, and the only option presented was the same $598 repair. What disappointed me most wasn't the price. It was the feeling that preserving a computer I had just paid Apple to repair wasn't really part of the conversation. If Apple's policy is simply, "We don't perform this type of repair on older Macs," I would have respected that answer. Instead, I left feeling like my only practical option was to spend hundreds more on this computer or buy another one. I've been an Apple customer for years, and this experience didn't reflect the level of service I expected. read more

I got a new iPhone a few weeks ago, a 17 to replace my 13. I put it off for a while, in part because I didn't understand the whole trade-in process, or whether I could get better value at the Apple Store or through Verizon. I took the easier path and went to the Apple Store, where I knew I could buy one (1) iPhone and have an employee walk me through everything. My husband was unimpressed by the trade-in value I received, but it was a few hundred bucks for a phone with a cracked screen, no questions asked. (I did spring for Apple Care this time around.) The trip went smoothly, and I did indeed get excellent assistance, from the first employee who noticed me loitering in his vicinity. He helped me choose my replacement and set up my trade-in, then got everything from my old phone onto my new one, so that I was more or less ready to go by the time the purchase was done. I did have to walk to the Verizon store to activate the phone number, but that was because I was missing some log-in information that I really should have had handy. I was able to figure things out at Verizon, then came back to the Apple Store to buy a couple accessories--a case and a magnetic wallet attachment, a major upgrade in my day-to-day lifestyle (I've spent the last few years leaving the house without an ID or credit card like 70% of the time). Service was great all the way through. My only complaint is that the Apple Store should really validate. I didn't enjoy paying for parking after spending all that money on a new phone. Even so, I'll probably keep using this Apple Store for any future Apple Store needs. read more

This is definitely one of the biggest and the prettiest Apple stores I have been to in LA . They have all the current phones and iPads and everything you ever needed as far as Apple products go! It's a great place to learn, they even have classes! I highly recommend brushing up on your computer skills! I always have a great experience at any Apple Store I go into. The staff is very well trained and accommodating especially at this particular location, which was super busy when I was there a couple weeks ago, 6/27. The Apple genius managed to make time to help me and answer a few questions without an appointment. read more

Apple The Grove - Computers Near Me - Los Angeles, California

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Wonderful store! Stopped in because I needed a charger for my Apple Watch and the lady that helped me was fabulous. Also used my "find my" to tell me what version iPad I had so I could get the correct case for it. read more

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I've never been so disrespected by Apple. I called customer service to get help with an issue, and the representative I spoke with was extremely rude and unprofessional. I understand the call was being recorded, which makes the behavior even more unacceptable. I was simply asking for assistance, but instead of receiving help, I felt dismissed and poorly treated. At one point, I even found myself giving the representative advice on how to handle customer service properly, which should never be necessary. This experience was very disappointing and not what I expect from a company like Apple. read more

We came for a charger for iPhone 14 for my aunt and they were very fast, I would say this is the biggest Apple Store in LA, they have like 40 workers here and we also wanted a charger for an iPad 10.2 and they don't sell is any longer :( read more

Apple The Grove - Computers Near Me - Los Angeles, California

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To be clear the 5 star review is for Eric S and Eric S only! Eric S. and Richard (an older Caucasian man, description due to not knowing last name; he was terrible) were the main staff I interacted with during my visit to the Apple Store on 1/1/26. I arrived right when they opened, so that I could have my phone repaired. Eric S. greeted me right away and checked me in. He handed my ticket to Richard and sent me to the back to wait for further assistance.Once Richard had my ticket, everything went downhill. He never spoke to me, just took my ticket and walked around the store, completely ignoring me. I sat there feeling uncomfortable, and had to ask another team member what was going on. I've honestly never experienced such bad service. When I came back to pick up my phone, Eric S. checked in with me. I told him about what happened, how I saw Richard walking around with my ticket and not assisting me. Eric went above and beyond to help me, even though he was heading to lunch and didn't have to stop. He really saved the experience. Huge thanks to Eric S. for being professional and kind. I just hope no other customer has to deal with Richard, because the lack of communication and respect was unacceptable. read more

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Beautiful Apple Store at The Grove! It's next to Nordstrom at the north end . Stunning selection and visuals ! I look forward to coming back soon . Plenty of parking in the parking garage and a very nice mall in LA!! read more

Apple The Grove - Computers Near Me - Los Angeles, California

Came in yesterday because my phone hadn't been charging well, and they helped clean out some lint that had found its way into the ports. They were super helpful, and the location is absolutely gorgeous too. My only hang up was that I did wait about an hour to be seen for what turned out to be a super simple fix/issue. The employee herself told me that next time I should just ask for a "port cleaning" on my device and I'll be seen much faster. Something to note if it happens to be your situation, or happens again to me. read more

I admit, when I first saw the Apple Store at The Grove I was pretty impressed. With it's glass doors, 70 foot ceiling and rows of live trees it looks like a combination of a human terrarium and a temple to the coexistence of nature and technology. Now, I'm am most definitely an Apple person: I'm not a zealot, but my MacBook and iPhone (and various other devices over the years) are essential tools to me. A few days ago, my MacBook had a problem with the screen. I have no idea what happened, but the entire screen was dead. So, I brought it to the Genius Bar. Now, I've brought devices to the Genius Bar before...my old Macbook gave up the ghost after four good years and I was able to buy a new MacBook and have all my data transferred in a day. Until this visit, I'd always visited the Apple Store closest to me: the one in Glendale Galleria. And I'd never been disappointed. However, here the repair took four days and even though my device was ready at 1pm today, I wasn't informed of it until after 6pm. And I had been looking at my phone hourly to see when I could grab it. So, while this place looks great, it's Genius Bar could use a little work. read more

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Regarding repair # Repair Number: R693828161 They are making me jump through hoops to get a Milanese loop that is UNRAVELING and CUT ME, DRAWING BLOOD replaced. The band is actually UNRAVELING on the right hand and is SHARP. I went to Santa Monica to get it fixed and they said they were going to replace it but I have to come pick it up. I told them I wanted to pick up at the Grove. Then I realized what a pain it would be to have to drive there, park, pay for parking (they don't validate) and told them I wasn't up for it because I was not feeling up to. Now that I feel better and am ready to fix this before my travels, they told me the repai order has been closed and I have to come in and ask for a replacement AGAIN! It is SUCH a hassle to have to go and park there and pay for parking, its literally 1+ hours of my time each time and I'll have to do it TWICE. I literally cannot understand why they can't just mail me a replacement because I have to PAY FOR PARKING AND SPEND AN HOUR OF MY TIME EACH TIME AND I'LL HAVE TO DO IT TWICE. They are lucky I don't sue them because this defective brand CUT ME. Its literally unsafe to wear! Fix it and MAIL me a replacement. I don't have time to drive and pay for parking TWICE because your product is DEFECTIVE. read more

Apple The Grove - Milanese loop is unraveling, sharp edge CUT ME DRAWING BLOOD - Computers Near Me - Los Angeles, California

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I opted to pick up my new iPhone at The Grove so I could get it quickly and not have to wait around for it to be delivered and run the risk of a porch pirate getting you sweet new iPhone! That being said, it was on the verge of being chaotic picking up my pre-ordered iPhone at the Grove Apple Store. I set up a pickup time online. I showed up a few minutes early. There was a well-organized line to check in, and a very kind and personable young lady orchestrated my getting my phone that I had ordered and escorted me to the area where they said they could help me set up my new phone. This is where it lags, literally. A gentleman started helping me set up my phone, but he kept getting interrupted by other employees asking him questions, so he'd help a little and then go away, and then help a little. It was super annoying. On top of that, I think they must have a DSL or an old-fashioned dial-up modem for wifi because it was ridiculously slow. Other people trying to set their phones up were also stuck in download limbo. I gave up and took my new phone home and set it up myself. I suggest you do the same if you get a phone there. There's nothing easy about having them help you set up your new phone. I thought it would be, or I would have set it up myself in the first place. On top of that, they don't validate parking. Waaaaaah! read more

My phone was having issues so I went in a couple of times to resolve. Service was impeccable each time. Ultimately decided to get a 17 pro max. I thought the process would be quick but it took multiple hours. Everyone was so nice though offering Apple TV recommendations and just helping the time pass. I saw multiple people livestreaming so i think this apple is like a hangout spot or something. Really happy with my purchase and the service is A-1. read more

two of us each booked an appointment, 5 minutes apart, one for a cracked phone screen, the other for watch battery performance. Phone screen: after waiting 5-10 minutes, they told us the phone would be ready in 3 hours. We could not wait for it or return to pick it up. He should have told us that at the beginning of the appointment. Watch: 15 minutes after my appointment time, I asked what was going on, they said I was 3rd in the queue. What? I asked what the point was of an appointment time if that just added me to a queue, and they said "demand is high." That is like saying "the ground is wet because of rain." Either set appointment times to actually see people then, or else make it like a deli counter, and you have to wait around or come back for your appointment. So we left without any of our issues addressed, and adding insult to injury, they apparently stopped validating parking 2 years ago, so this useless venture cost $6 in parking fees. read more

We visited the Apple Store at The Grove around 4:30 PM on November 23rd to try the Vision Pro. The check-in process was smooth, but the employee assigned to us (a female staff member with red hair, glasses, and a badge that seemed to begin with "LO") gave us one of the most shocking and humiliating experiences I have ever had in a retail store. What made this so unacceptable was this: The issue was NOT language. It was her deliberate intention to create obstacles, embarrass us, and deny us service. The moment she realized we were not native English speakers, her entire attitude changed. She began using unexplained, overly technical commands--like "nose bridge"--without any demonstration, clarification, or intention to help us understand. When we naturally asked what she meant, she didn't explain. She didn't show us. She didn't communicate. Instead, she repeatedly snapped at us with an impatient, dismissive: "No, no, no, no!" And then, in the most unacceptable moment of all, she raised her voice and told us: "You guys need to learn English." This was not miscommunication. This was blatant discrimination and disrespect. And here is the most ironic part: After she refused to continue the demo, another employee came over. He also started with the unnecessary question: "Who speaks better English?" --which already made us uncomfortable. But then, using the simplest, clearest English imaginable, he completed the entire demo with us perfectly. No confusion. No misunderstanding. No difficulty whatsoever. This proves one thing: The first employee did not reject us because of language--she simply did not want to treat us equally. Her behavior was not about communication. It was about attitude, prejudice, and a complete lack of professionalism. So I must ask the most important question: Since when do customers need native-level English to experience an Apple product? Is this an official Apple policy? Or is this simply the bias of certain employees who feel entitled to decide who "deserves" service? Apple constantly promotes itself as a global leader in diversity and inclusion. But what we saw in this store was the exact opposite: Language used as a tool for discrimination Technical terminology weaponized to test customers, not assist them An arrogant, dismissive attitude that rejects rather than supports A complete lack of respect for customers who don't speak like native speakers For me, this was not just a bad experience--it was deeply humiliating. I work in the film industry, and my entire workflow--my devices, my software, my ecosystem--is built on Apple products. I rely on Apple daily and believed in this company's values. But what I experienced in this store made me question everything Apple claims to stand for. It was not about technology. It was not about communication. It was about being treated as "less than" from the moment we opened our mouths. I never imagined that inside an Apple Store, I would be treated with such condescension, impatience, and obvious discrimination. Final Statement What happened to us was not a misunderstanding. It was clear, direct, undeniable discrimination disguised as a "language issue." Apple speaks about inclusivity and diversity all the time. But what happened in this store shows that these values are not being practiced where it matters most-- in the way customers are treated. I sincerely hope the management addresses this issue seriously so that no other customer has to experience the humiliation and unequal treatment we faced that day. read more

The customer service representive that I spoke to over the phone with today was NOT professional and uncooperative. All I remember her saying is how she Can NOT Help me. Which was very disappointing. Evidently she is NOT happy with her job at Apple. Everyone need to understand that horrible things happen when anyone in the world force them self to do things they don't want to do which is why we call it workforce. You should want to pursue your goals and dreams so an individual can be more content with their self. Because that is what the pursuit of happiness is all about. read more

went in to pick up our newest toy - a desktop for our office. there was a line out the store to get in, pickup line was much shorter. it wasn't super quick, but I also wasn't in there all day. service was fair. hate that they don't validate even after making a 2k + purchase. read more

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The biggest one I have ever been to, and not by choice, lol. My friend and I were walking around, and he said I HAD to look inside, so I did. As most of you know, I am a proud green bubble and have been for my entire cell phone owning life. He, however, is an apple freak, and he is one of those friends who continuously clowns me to get an apple phone. Well, that's not happening in this lifetime, and certainly not in the next, lol! I will say that this store is huge, and it's definitely a spot for all you apple lovers. Look up when you go in. It's like being in a museum! No one greeted us when we went in, but that's probably a good thing. You should check it out if you're at The Grove. read more

Apple The Grove - Storefront - Computers Near Me - Los Angeles, California

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Technician failed to keep our appointment. We waited 2 hours and no one came to our table and no called our name anywhere near our table. We left after no service. read more

I have never seen a store full of so many useless employees. It's amazing how they just push customers off on each other instead of actually helping. The customer service is completely horrible, rude and dismissive. read more

wanna hear how a free smoothie set me back $140 @ the Apple Store? So lemme set the scene: I spends noooo money when i aint gotta. Why? Cuz Im out here destitute Af cuz the studios still mad we writers asked for "basic rights" or whatever during the strike ), their post-strike vengeance gotta bih begging her mom for homemade smoothies cuz she cant afford Kreation or even weak ass Jamba juice no mo'. --faints at the horror--- So my mom hands me a lidless cup of smoothie greatness because apparently, I'm "grown" and don't need tops on things anymore. And turns out, Im not grown at all. Spilled the whole thing. Got on the carpet, my mud cloth purse and worst of all... It got in/on my charging block instantly baptizing it in sticky death. But instead of accepting my fate like a reasonable adult... I was like... Lets outsmart fate And plugging my phone into my laptop instead via the charge cable and Immediate pop-up: "Liquid Detected." My block annnd my cable was f.cked Capitalism: 1, Me: 0. Welp okay.... this ain't finna work. So .... hustled my mom into driving me to The Grove under the guise of "quality time" to avoid paying for parking. She took the bait, dropped me at valet, and went to Pan Pacific Park with my dog while I faced my financial reckoning. I aint been to this new location since Apple moved. Now, I rarely go to The Grove unless I'm AMC-bound, cuz what does kne really NEED at the Grove? like truly? so I hadn't been to the new Apple Store since it moved locations. Let me just say: if the old store was nice, this one is HELLLLLLA NICE Now how they managed to have 50 foot mirrored ceilings that somehow don't scream 70s porn set, is a muthf.king mystery to me. But they did dat sh.t And they got lush greenery dangling from the walls. idk if the plants are fake or not but when in the history of apple have they had anything other than white? and i mean that in EVERY way you think I do... Ummhmm we aint PC round here- if it felt immaculate and aspirational and expensive for no reason before, its even more aggressively so in this location. Anywho... A kind employee gave me the cheat code: "Go to the order pickup area and just tell them what you need." Worked like a charm--except they didn't have a 120watt block. Only 96w ($79) or 140w ($99). i may be down but a b.tch NEVER down ....grades. Dignity is the last thing capitalism finna repossess, ya feel me? So I went with the $99 option, because if I'm gonna bleed, let it be with honor. The young Black Apple rep who helped me was cool, knew his stuff, and even tried to run a few discounts for me (student? no. educator? nope. corporate partner? negative.) you ever watch urself fail a game show in real time. LOL. So $140 later, I left irritated AF and knowing ida spent $43.66 if i had a stupid a$$ PC instead. Buy oh well, me and Eve got tricked into this Apple life and its cost us EVERYTHING. And as much as i left irritated it was really only cuz of the price. Now I saw the Yelp ratings are trash for this store but honestly? My experience was chil the customer service was solid, no complaints there. But all this over a free smoothie--served without a lid because my mom believed in me...? Yup.... Sad, huh? Atmosphere 4/5 Customer Service 5/5 Product/services 4/5 read more

APPLE AT THE GROVE has got to be the best looking Apple Store I've ever seen in my life. The indoor trees are amazing. The seeming sky-high ceilings are amazing. Still a line to get service or to talk to anyone. Best make an appointment ahead of time. Parking structure validation provided. read more

Apple The Grove - Computers Near Me - Los Angeles, California

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Hi. I went to the Apple Store at the Grove and the woman figured out what I needed and was gonna help me, but I needed to go back to the car and get my glasses first which I did. When I came back a couple minutes later, she said she would find the right person to help me and had me go sit at a table at the other end of the store where I waited and waited and waited and waited while Apple employees were walking around and talking to each other and finally after at least 1520 minutes or more I don't remember exactly how long I went back to her where she was talking to another employee and asked her what was going on. She said I was waiting for the right resources or something. I don't know. It sounded like double talk to me and then the guy she was talking to. She looked at and said oh maybe you can help him. I said never mind. I'll go to another Apple Store. Oh no, no no no he can help you well why wasn't he helping me before? Why did I have to come back and ask what was going on after all that time? Why was were they just standing there talking and then all of a sudden he was available while I had been sitting there waiting I said no thanks I'll go to another Apple Store. read more

The new iPhone update is the worst. Didn't they get sued for forcing people to have to update and forcing people to get a new phone. Apples products are the worst. It's time to go to Samsung.. And if you're planning on getting a iPhone, I recommend you not to the upgrades are so inconvenient and so backwards read more

my favorite apple store so far and i love that it's so close to me. came for a repair and was greeted within seconds of walking in with an associate ready to direct me to the genius bar. shoutout to rubel for helping me set up the new device! read more

Walked in the store with no appointment, asked a baby face with an apple symbol on his red T-shirt to assist me with google-dark-mode on my SE, another identical uniformed-T, salt & pepper with a 1930's mustache jumped in and & together they figured it out. read more

Apple The Grove - Computers Near Me - Los Angeles, California

Today I watched managers leads and workers laugh and point at a child and their parent !! This is very very insensitive and inappropriate noone told them anything I'm guessing because they were doing it with a manager! The workers here are very all over the place ! I think they all should be coached read more

I went in to attempt to solve a problem with my iPhone. Someone greeted me immediately and quickly took care of the issue. I generally enjoy dealing with Apple because they have great people. read more

Huge place for Apple products.. staff was helpful and friendly to my children... I would come back cuz my wife is loyal Apple customer

I went to the store on the night of 12-31-25 because my iPhone was having startup issues. Orion was the person who was my "genius" throughout the time I was there. He was a nice guy but I could tell he defintely wasn't one of their best workers. Although I like authenticity, he was too authentic for a Apple employee. who amongst various responsibilities has a responsibility of selling products for apple and representing the company well. That comes from me, who is someone who has worked heavily in sales since he began working, and currently works in marketing. We had casual talk throughout the time he helped me. Quite a lot really, and although I didn't try to bait him into severely downplaying products Apple sells, I did ask him questions that gave him the opportunity to severely downplay apple products and that's exactly what he did at times. He had a hard time at various times commuincating what the strengthens of specific apple products such as casings and iPads after he woukd commuincate at the weaknesses of various apple products. Also when he went on his break he told me he would he'd be gone for fifthteen minutes and was actually gone for about forty. No one came to speak to me about the long wait and when I was speaking to another customer about the wait, another "genius" inserted himself into the conversation and said in a carefree tone that he'll check to see what the hold up is, he never did nor did he have someone else do it. When Orion finally came back he was talking to me about the food he just indulged in that his manager had provided for him and his coworkers. He did not mention the extra wait I had dealt with. Sucks to know while I was waiting after the 15 minute mark, that Orion was chilling and just eating. When we resumed working on my phone I had to ask him many technical questions because he wasn't being clear with me on how the remedie work he was doing on my phone could affect my phone, even if the remedie work made it operatable again. He was trying to be confusing so he could avoid accountability if the remedy work severely damaged my phone which based on would he said, was very likely going to damage my phone. He had said he had worked for Apple for 11 years too so his knowledge of Apple products and the remedies did not match the experience that someone who has been employed by Apple in the position for 11 years should have. We managed to get my phone to be operatable again and he told me that I needed to buy additional iCloud storage for my phone. So I proceeded to buy the storage. The phone starts being difficult again, when it comes to trying to make the purchase and I let Orion know that if we don't need to do the purchase then I'm fine with not doing it. He didn't say much in response to that so I clarified with him; if it was neccessary for me to buy the phone for it to operate and he said no, and that the purchase of the storage really is only being done so I can have spare storage since my phone didn't have much prior to the remedies being performed. So Orion had lied to me, because he told me beforehand that I had to have the additional storage and could only get it via buying a Apple gift card. It became too late to just not do the transaction because by the time he told me I didn't have to buy the gift card, it was bought and the money was loaded onto my iPhone. I asked him if we could just reverse the transaction so I could be refunded and he said he had to ask someone else because he wasn't sure. After he goes to ask, he comes back and tells me I'd have to speak to customer support about since the money is already loaded on my phone. Generally speaking my customer experience was good because the Inital Apple employee I spoke to upon walking in was very pleasent to talk to and very helpful and also because my phone was operatable when I left but Orion is what made the experience very sour. Of course I recommend if you go to the Apple Store at the grove instead of other nearby locations like the ones at Century City Mall & the Beverly Center that you clarify your "genius" isn't Orion. read more

Whenever I have an appt. with the Genius bar or basically need to stop at an Apple Store locally in L.A., this is my first pick in Los Angeles. It's so easy to park at the Farmer's Market and walk over or you can also park in The Grove's main structure which is closer and get free validated parking for 2 hours. Just remember The Grove's parking validation is void if you're there more than two hours, then it goes up to $15. It's fun parking at the Farmer's Market next door because I just buy a snack or coffee and get my parking ticket validated for 90 minutes. It's so nice to pass by the fountains on the way to the Apple Store. This is a big beautiful Apple store with mega high ceilings and I love that it's located in an outdoor mall with The Grove's musical fountains just outside the entrance. The stores repair/replacement service has always been pretty fast. Usually 30 minutes for a phone (back it up before you go to save time) or AirPods, and about 24 hours if it's a laptop that needs a repair estimate. I usually do my Apple purchases online so I get some extra miles or points via a portal like Rakuten and then pick it up here at the Apple Store in person. It's just a very convenient location and parking is free with validation. read more

Apple The Grove - Apple Store at The Grove during the holiday season. - Computers Near Me - Los Angeles, California

I came in looking for a keyboard. I knew the specific item I needed all I needed. Was someone to help me bring the product up. (Someone to help me pay for the item.) I asked the variety of different people to just ring me up. I knew the item I didn't need to sit anyone for any recommendations. I had done my research prior however, everyone kept sending me to other people at the end of the day, I did not purchase anything because no one would ring up the item for me, which is horrible for business though this place is beautifully decorated. The customer service has been the worst in any of the Apple stores I've been to. read more

Why is it impossible to get anything done/fixed on your first visit. All Apple Store are trash but this one seems particularly useless.

I believe the guy who assisted me name was Lyric! I was next in line in the pickup line. After I came, there was a fellow brown guy and a Caucasian woman with her daughter. The young lady who worked there was still helping someone so a Lyric (I believe that's his name) came over and automatically started helping the Caucasian woman and then ask me for my ID and I ask him is it first come first serve and he said and I quote "I was just coming to help my friend" I said well in that case I was next, then him (fellow brown guy) and then her (Caucasian woman)! He handled this totally wrong. He should've came over and said who's next. Not just go for someone who looks like you. Apple you need to do better. I spend a lot of money in this store and with Apple in general to go through this! Do better. read more

Took my phone to them for a simple screen replacement. They broke the logic board and gave it back to me non working and totally broke. They still wanted to charge me. Unbelievable they are the worst now I have to go through my phone and every single app credit card. Anything I have on the phone has to be inputted manually. read more

I'm pretty sure this is the biggest and most beautiful Apple store in LA! It's gorgeous inside with insanely high ceilings, made to look even bigger with mirrors giving echo chambers to the images inside. They have real trees in the shop! I can't even keep a cactus alive and they are keeping 10' tall trees alive out of the ground here. I had to stop in a few times this past week for help reformatting my mama's old MacBook. The lady apparently never applied any updates causing some issues with wiping it. All of the staff I dealt with was so kind, so helpful, so friendly and the whole process was so quick. I ended up having to leave the computer there to be worked on but the process was so organized that I had no worries at all. The laptop was ready the next day and no charges to get it in tip top shape. I've been really happy with the service at Apple at the Grove and highly prefer it to the Century City location. Be sure to get validation for parking in the back of the shop. Also, every time I've gone in, they've had a cool event happening. One time they were teaching some basic app coding to kids and yesterday the author of the The Boy, the Mole, the Fox and the Horse (book turned Apple TV movie) was doing a Q&A. Living in LA is the best~!!! read more

Apple The Grove - Computers Near Me - Los Angeles, California

!!!!!THE CONSUMER SHOULD NOT BE IGNORED!!!!! I went out to buy a phone at the groove Apple store,they didn't have the specific phone I needed, but was told by Ashley (apple worker) go ahead and buy any other phone and return it within the special holiday return policy(more than 14 days). She said there would be no problem,l can wait till they get the phone I want while I used other phone. Finally, I was able to acquire the phone I needed and tried to return first phone purchase, but they didn't allow me to return it due to it being passed 14 days? WTF, I spoke to management and Ashley the same Apple worker that's obviously not a Apple specialist, nor does she sell without lying to us (Perhaps it's as easy as acknowledging Apples CEO is hiring incompetent human resources, management, or is simply incompetent CEO its self). I ended up losing upwards of $3,000 for two phones instead of $1,500 for just the one I needed. After wasting hours there with them and store now closed for the day the manager offered me some accessories ( that also sounded like a dishonest move from manager) how would they be able to give me something off the shelf for free off the records I suppose, but not a refund on a pristine undamaged item within return period. Not to discourage consumers from purchasing Apple products But I would like to hear from corporate to make things right for me. A response with no action is Not sufficient. Until then, if my review is still up then that means Apple & did not make things right for me! !!!!!THE CONSUMER SHOULD NOT BE IGNORED!!!!! read more

Apple The Grove - Phones per my review - Computers Near Me - Los Angeles, California

If only I could give Apple at the Grove a zero star rating, just like they left me with zero laptop... I broke the screen of my laptop and sent it to get fixed. I was quoted for ~$500. I was advised the item was ready for pickup and could be picked up by April 6th. I could not pick the laptop up at this time so I called and extended the date to May 20th. I was told that would be okay! Unfortunately I forgot to pickup by May 20th. I called yesterday (June 21st) to update my pickup time and was advised it's been past 60 days since the laptop was serviced. As a result, the laptop was considered "abandoned" and sent to the warehouse. I was flabbergasted! I had to search in my email because I had no knowledge of this. I went back to the last email (which was sent April 30th) indicating that my laptop was $0 to pickup (it was initially $500). I would have picked it up sooner if I knew it would be free!!!! That laptop was $2000 and they sent it to the warehouse. Now I'm left with NO LAPTOP!!!! Im so distraught because I have so many memories on that laptop. Not to mention, I took a $15k coding bootcamp course (the reason why I purchased the laptop) and had all my libraries downloaded into the laptop. THAT WAS REALLY DIFFICULT TO DO AND NOW ITS ALL GONE!!! ALL MY MONEY DOWN THE DRAIN!!! Not to mention, the Apple associate (who supposedly would leave a note for the unavailable manager) I spoke with on the phone seemed a little too cheery to tell me that my laptop was sent to the warehouse. She even laughed with her associates in the background. I asked if there was anyway to pick it up since it has a model number and she replied, "it's probably at the warehouse being taken apart right now". ARE YOU KIDDING ME?! I'm already so distraught knowing I no longer have a laptop, and now she's painting a picture so I can feel even worse about the situation. I should have picked up my laptop sooner, and Apple could have also notified that I had until the 30th to pick it up when I called to change the pickup date. Had I been told that at the time of the call, I would have been sure to pick it up ASAP. I'm not saying I don't take fault, but I feel as though Apple could have tried harder to get into contact with me. I received no voicemails and no emails past the month of April. I called in and could have been notified/reminded of this part of the contract, which is actually buried deep in the terms and conditions. I'm in a lot of distress over this, not only because my expensive MacBook was thrown away, but because I have so many memories and assets that are now just lost... and you're telling me there's nothing that Apple can do about it? I'm left with no laptop - come on. read more

Came in today to bring my teen daughter's iPhone 14 for repairs since the camera wouldn't focus. We came back to pickup after 2 hours and it was ultra hectic because the person at drop off never asked to add me as an authorized pickup- so it took 45min to finally get the phone and it's still not focusing whatsoever. It's disappointing to have waited so long and that the phone was greenlight when it does not even work still read more

Apple The Grove - Computers Near Me - Los Angeles, California