This has got to be the worst Applebee's I have ever been to! Waited 10 minutes before being approached by our server. She never said hi or introduced herself or checked on us. The bourbon street steak was so salty and over seasoned I couldn't finish it (bringing home to my dogs). The napa chicken portobello was bland and under seasoned! Basically this is a hangout for old men gawking at the female bartender and other employees hanging out with them not attending to guest. Needless to say I will not return here. read more

Took 1 nite from my food and Found not 1, not 2 but 3 hair on my food. I wanted to vomit. We told the waiter and the manager came apologized and still gave us our bill. That was the first and last time. Stay away! read more

Went there on a monday night, the place was okey busy, two stars at the max, had to wait a while until we could order, the food was petty good except for few things, ordered side of fries which never came through, pecan spinach apple salad came with no pecan and apples, later found out they were out of Pecan and just forgot to add the apple in the salad lol jalapeno shrimp had everything but the spiciness and jalapeno flavor haha, i guess this only happens at Applebee's, nope not going back there again. read more

Took Along Time To Ask If We Wanted Somthing To Drink Also It Seemed Very Unorganized. Wasn't The Best Experience For My First Time Visiting This Location. read more

We just went here for dinner we really wanted a great dinner but not here we had too wait FOR more than an hour and it wasn't full what the hell but not just that to top it off when we finally got the food the ribs were BURNT WHY. AND THEY FORGOT THE GARLIC BREAD ON THE PASTA. Don't recommend you to come here make smart choices.you can get nice fresh food or BURNT GROSS FOOD MAKE A SMART CHOICE. And also the "UNLIMITED GAME FOR TWO DOLLARS" IS FAKE.! read more

We stopped in at the Rutherford Grill but were told there was an hour and a half wait. Too bad for them and their stuffy overpriced food. We decided on our old favorite, Applebee's. You can't go wrong here, the food is great as well as the service and the price. And one more nice thing is every time we go there something new is on the menu to try. Good job! read more

Bad food, bad service. Ordered by phone for pick up from Samantha H. Left out my husband's order so had to pay for room service and we were going to pay with a gift card. I asked for bbq sauce for my son's meal and didn't get that. As far as the food, I was craving beef brisket and that's what the menu described - "SHREDDED beef brisket" and got a flat out burger patty so disappointing. And the flavored ice tea was like 80% syrup. Didn't even get ketchup for my fries. They need training for small tips, like reading orders back, and as a refresher that they work in the hospitality business and people pay to enjoy their food and not the type of job to just clock in. read more

I have given Applebee's a few try's. Service is normally good. The bar is great and the wings are always good. The problem is all the other food. Not good. I mean awful. Their new burger with an egg on it looked great on TV. Not in person. I may stop by for a beverage and a wing. Just can't do the food. read more

If there were an option for no stars - That would be our pick; hopefully this review gets attention as the online contact us page was not working yesterday or today so Yelp it is! We just left this establishment very unhappy (5/3/16 8:35-9pm). Our server took forever to get us our drinks, had awkward conversation and never tended to us. We waited and waited for about 15 mins to place our order, then we were going to attempt to use the machine at the table but was giving her the benefit of the doubt when my husband hit the "page server" when she was bringing another table stuff she then finally asked if we were ready. Wee then ordered our app buffalo wings and mozz sticks ribs and the philly. After 20 more mins another person brought the cold food. Whilst this was happening my husband finally scopes out the manger who looked straight back at him, never came to our table - he was talking to an employee who had her food eating at a side table. After he looks back he ends up bringing a table other than ours ( our drinks were empty) another refill and still never made his way over in the very unpacked restaurant and this table he visited was two tables away from us, same section. Mind you after making eye contact with my husband. My husband ended up having to go up to the mngr Marc, explain the situation how he felt disrespected and didn't accept the comp meal based on the service he was overseeing and providing. We both have worked in customer service with pride for over 10yrs so we know good, great, poor and really bad service. You may assume this is one of the worst experiences we've had based on taking out more lost time to report this. Keyword: training. Never coming back read more

Devonna was our server last night 11-20-19 and let me just say this girl is amazing she did everything in a timely matter and had us in and out at the time we requested so my step dad could be at work on time she heard me say I needed an extra plate and before I could even tell her directly she had already brought me one plus some extra napkins y'all seriously need to give that girl a raise she works so hard 10/10 she was very friendly and ensured we were taken very well care of five stars from me! read more

Had one of the most horrible dinning experience in a long time, was left waiting for almost 30 min for service. Then when the waitress did come over she was kind of rude. This spot in Napa gives Applebees a bad name read more

This place is a joke. I ordered carside pick up, they were a little late and all the carside pickup spots were taken and I had to call and tell them I was there. Lo and behold, when I got back to my hotel, there was no dressing for my salad and no utensils, LOL. Yeah, really. read more

Ya know what it is Applebees........ They have a nice happy hour special after 9pm. There is always a place at the bar and with TV's playing sports. You can really tell that this is a place that the true napa locals hang out and eat. read more

Had a terrible dining experience here. We came for happy hour drinks and appitizers. The food was fine and our second server Amy was kind (although she ordered us a $9 dollar lemon drop martini instead of the $4 lemon drop shot, however the extra cost was removed from our bill.) To start we ordered 3 jeager bombs and 3 kamikazi. They brought 6 glasses out and our fist server maxi said they were the jeager bombs. Literally every other applebees and every other bar for that matter comes with a glass with the red Bull and a shot glass full of jeager however these were just glasses. Jeager bombs come with two parts so we assumed they were to be mixed and then drank. We waited for the 3 kamikazi we ordered and eventually asked where it was since maxi never came back with a second drink. The manager a thin woman with long dark hair then very rudely and aggressively came up to our table and said she "knew for a fact that we got two drinks already" as if accusing us of lying and trying to get free drinks! When we tried to explain we thought the two glasses were for the jeager bomb she condescendingly told us their chain doesn't allow for them to have people drop the shot in because the glass could break therefor their jeager bomb comes premixed. Like I said no applebees or bar I've been to does that they all have plastic cups for the shot. On their menu they even have a picture of the red plastic shot glass that goes with a jeager bomb. If I had know that we wouldn't have ordered it period yet they offered no apology, they didn't remove the drinks from our bill, and they were aggressive and rude on top of that so we had a ruined jeager bomb/ kamikazi mashup. It was only a misunderstanding but the manager was extremely rude to us and the entire experience was bad because of her. None of us will be returning again that is for sure. read more

Steak and garlic shrimp @ 7:43 pm - 12/3/2011. Horrible seating. Was greates then they walked away. Server never checked back. Steak was waaaaay undercooked, Sierra Nevada pale ale tasted horrible here; and I'm a huge fan of s.n.p.a.. Finished meal currently going on my 15th minute of waiting for the check. Finally got the check, server took my credit card then proceeded to take two orders on his way to the kitchen..... Will not be returning until new management comes about. read more

I'm going to give this place 5 stars for there service man, Was i impressed. I didn't even have to open the door they opened it for me and the person I was with. In fact they opened both doors for us it was simply welcoming. Our wait for our table was short like 4 seconds short the place was fairly full and they moved things around to sit us at a booth. The server was very professional checked up on us as needed, recommended food, and was attentive to us by bringing more water filling up our drinks and bringing sauce with out asking. The food was nice and warm It was my first meal that day so I enjoyed very very much! read more

This applebees has something that no one else has... Linda W. Is the best server ever!!!!! We like to visit applebees for the French onion soup and hot wings. Tonight we were graced with the fine service of Linda, one of the best servers we have had anywhere. She was fast, pleasant, and knew what we needed before we knew it ourselves...that's top-notch service. I, myself, am a restaurant manager, and service is key. The manager even stopped by our table to make sure we had a good time. We will be back, and if you find yourself in the mood for the best French onion soup, ask for Linda...tell her I sent you! :) read more

Its Applebees! We got lucky with a short wait altho it was shift change. Food average as usual

We got seated right away but waited there for 20 minutes without anyone acknowledging us... not even a water ... we left.

Didn't please my colon but the food was pretty good. Didn't seem like the food was worth what we paid for but hey a friend is leaving for the Air Force and I had $50 in gift cards. read more

We came here on a Sunday night after 9PM for their late night happy hour and we waited almost 5 minutes before the hostess finally showed-up to her little booth to greet us! The place was pretty busy, the margaritas were real watered down, the service wasn't that great and the appetizers were just ok. read more

Came in with the family and waited for the host/hostess and although staff saw us and made eye contact, nobody acknowledged us and let us know they would help us or be there in a few minutes. If there was a way to order and seat ourselves we would have if someone would have let us know. After waiting, still no one acknowledged us so we left. Very disappointing. We haven't been to Applebee's for years and we were going to try it again but this has discouraged us. read more

Ok so me and my husband only get date night once a month. My mother takes the kids. We had a 50 dollar gift card. For one out service sucked!!!!!! Really Miss Teika!!! She was the best!! So this server took forever to bring our drinks! I felt bad because she was training a new girl who was ok and sweet. Took 40 minuets for our food to arrive my husband got a steak which was ok and I got a brunch burger. The egg on my burger was not runny it was just like a hard boiled egg yuck!!! Sent it back took them ten minutes to bring me back another hard ass egg!!! Ok come on learn how to cook an egg sent it back meanwhile my husband was almost done with his food finally the new girl brought me my perfect egg but we had to leave to get the kids so I had to eat my food at home!!! Come on people!!!!!! Also I asked for some bbq and ranch for my frys took even longer to get that. For some advice if you can't give good service try looking for another job because the tip we gave you truly did not deserve our bill was 38 and just gave the whole 50 boooooo to Applebee's your employees suck!!!!!!!!!!!!!!! And thanx for ruining our once in month date night!!!!!! read more

I eat here serveral times a month and each time I get great service. It nice to be able to get in and out within 30 minutes. Food is alway hot and tastes great. I tried the new electronic ordering and bill pay last week and everything was correct and it knocked about 10 minutes off my visit by being able to pay at the table. read more

Very very surprised!! Ok, so I must say that I am entirely impressed! I use to work for Applebees back in 2007-2008 and their food has totally improved! After working there and finding out how unclean they were.. I was a little hesitant to return. At one point, at the Vacaville location, I did get food poisoning from the nachos. It stopped me from eating there up until yesterday. I'll try and keep this short.. My family and I decided to come to this location because it is close to home and we were celebrating my step dads 50th birthday. Because of my last experience I wasn't so thrilled but agreed to go. We walked in and were greeted by a really nice hostess. She asked how many and my grandparents were unsure because my family is huge and we never know how many is going to show up. She was understanding and waited until we were ready to be seated. She set up two tables and our server was over in a very timely manner. He pointed out that we could order from the menu or the "Presto" machines on the tables. Those things were cool! I ordered my food and within 15 minutes my food was brought to my table. My dinner was delicious. I had a Chicken sandwich and fries and my family enjoyed their dinner as well. Overall, I'm glad I gave this place another shot. Friendly staff and good food at a decent price :) read more

Okay so it was five of us and we only got the mozzarella sticks on time our Cesar salad never made it to our table until the hot food was there! We were starving and it would of made a big difference if they would of kept our mouth busy with some food instead of all the drinks we had. read more

Ok ... it seems Applebee's is getting a handle on things. The food is getting more consistent and the kitchen seems to be running much smoother. I would like to give a shout out to Teika for great attention to detail - always. Hats off to Miranda and the newest additions Destiny and Emerson for handling the bar with expertise. They had big "shoes" to fill and have managed to transition in quite well. Way to go Applebee's! read more

Brian is an awesome bartender. Very friendly and gives great service! Need more like him!!

Never coming here again. Waited over 30 min in curbside to go. And the employees are literally laughing at the issue.

The service, food, and atmosphere are nearly the same at all Applebee's that I've been to. The only one worth mentioning was the one in Cameron Park, CA. I would go there once or more a week after classes to grab some wings and a beer and the bartender there was fantastic. Otherwise all Applebee's are meh. read more

Very bad services. We had group people of five and order four dishes and two appetizers, two drinks and one birthday gift of sundae. The last dish of shrimp and chicken took too long to come. We almost wanted to pay bill then the waitress came with the dish. And we asked for the sundae at the middle of our mealtime but it finally didn't come. The bill did charged on the sundae. Called via the little machine on the table to asked service but no one showed up. The restaurant was not crowded, and there were empty tables. It was Very Slow service, and the service not acceptable. Bad eating experience in this location. read more

Applebee's Grill + Bar - Receipt of the charges - American Near Me - Napa, California

I only gave them an extra star to be generous. There service is lack luster to say the least. Staff was inexperienced and overwhelmed. This is the second time I have gotten subpar service here. read more

Have seen many commercials for APPLEBEE'S lately and we eat there occasionally. This meal, for all five of us was the worst meal ever there. We do not plan on going back there for some time. I remember when they used to be so crowded and you had to wait. It took a while to be seated, in the almost empty restaurant. After placing our order, our drinks finally came, with the exception of a bar drink. I had to ask about it and finally I received it. There were three appetizers ordered and only one was brought to the table. I motioned to an employee, as I didn't see our server and when she came to the table I told her that we were waiting on two more appetizers and her response was that she was the hostess and couldn't help us. My response was, then can you please tell our server or ask her to come to our table? Finally our server came with appetizers in hand and said that our dinner should be right out. At this point, we just wanted to enjoy our appetizers first anyway. We received our dinners shortly thereafter. Each of the meals, the plates were very warm, however our food was barely lukewarm. Entirely not happy but we thought we would take it all home and heat it up there. Two of the meals came with a breadstick and even had to ask for those too. Refills for drinks were very slow coming. I will have to say though, our server, Jackie was very pleasant. There were several tables still with dirty dishes. I do think that lack of employees could have been the majority of the problem. Very disappointed in this chain restaurant. read more

I come to Applebee's in Napa so often that I know the menu pretty well. This time we were not offered drinks and 15 minutes passed by and no one came to check in with us. It was not busy at all so my family got upset and decided to leave. Definitely poor service this time. read more

If I can give negative stars I would give them -5. Worst service I have experienced in many years. Came with my kids to have a good time watch a game and eat good food, but was ruined by the bartender acting like his job and ego is more important than providing good service . I have never walked out of a restaurant before I got my food or otherwise.Now I remember why I never come here. read more

***ZERO STARS**** The worst dining and customer service experience ever. Restaurant was not crowded. Several customers arriving after us were served before us. Spoke with a "manager" who refused to provide his name, immediate supervisor information and could not or would not give corporate contact information for customer support. This is not the first time this type of discrimination and blatant disregard for paying customers, at this location, has occurred and no effort was made by the "management" to appease our concerns or our dining experience. There's so many other places to choose from with much better food and way better service with obvious attention to ensure customer satiisfaction. read more

Had to send a lunch wrap back due to excessive salt. Waitress was nice about it, but then sent manger out who seemed offended by us calling out the salt bomb of a dish. She did agree to send out another which was decent. When I received my bill the amount was correct, as it only charged us for two entrees. However, after they ran my credit card they had added a third entree and increased the amount to reflect that. After pointing this out they brought out a different bill with a different check number to reflect the correct amount. Not sure what kind of funny business is going on here, but I advise you review your receipts carefully when visiting this establishment. read more

My daughter and I went to our Napa, CA Applebee's restaurant for a late lunch today after not having gone for maybe couple of years. What a disappointment. No more the restaurant we knew. All our old favorites were no longer on the menu and have been replaces with hot and spicy items. Settled for a plain hamburger. Took almost an hour for us to get our food and they weren't even busy. Did have a nice waitress. Won't be going back. What a disappointment read more

Typical Applebees, pleasant waiters, decent service, but nearly everything was extremely salty. It was as if the cook went crazy with the salt shaker. Out of nine dinners, seven were excessively salty--even the steaks! read more

Supper bad service! my husband and I went to dinner with four other friends. The hostess said your server will be with you shortly boy was she wrong! We waited for 30 minutes and no one seemed to care to ask us if we needed something to drink or eat! The same two waiter's walked by about ten times and never bothered to help us. On top of that the restaurant was dead for a Saturday night only about eight tables in total with a full staff, so they can't say it was to busy to help us! They will not be seeing us for a very very long time! read more