This is the best appliance repair company I could ever imagine! Not only did Rich fix our washing machine but he fixed our fridge and microwave in the same visit! He was so friendly and easy going! I am so happy with his service! read more

Richard is awesome. Came for a second opinion. I was told by another company it would be $400 to fix my wash machine. After listening and a few tweaks the washer was fixed without spending $400. He also looked at my other appliances and gave a quick tutorial and things to be cautious about. I would recommend him to anyone and he will be the first to call when any issues arise. Thankful to have found him on yelp!!!!!! read more

Adrian was great. We discovered a leak coming from our washing machine and Adrian came over to troubleshoot it the same day we reached out. Initially he thought it would take around five minutes to provide a quote, but he ended up staying for close to an hour to try to troubleshoot and find the leak. Despite his longer stay he didn't charge us because he wasn't able to fully pinpoint the issue. He spent the time helping me figure out where the water was leaking. I appreciated his honesty and commitment to helping me address the issue. I would highly recommend using Adrian for any service you need for appliances. He genuinely wants to help address the issue and is not interested in ripping you off. He is extremely knowledgeable and helpful with a variety of appliances. I will definitely use him for any future jobs. read more

Juan came to fix my oven last minute after a pilot light issue and was in communication through out the day so he could work within my schedule. He was extremely friendly, explained what needed to be done and fixed it within a few minutes. We tested it out to make sure nothing else needed to be done. He was very knowledgeable I would recommend this company to all. read more

Oh my gosh, Richard is the absolute BEST. He came to my house and there was nothing wrong with my washer so he didn't charge me a thing!!! He even went as far as to look at the plumbing to assess that it was a water/plumbing issue and not anything to do with my machines. He was very friendly and very professional and timely. I will forever be a customer of this establishment and can not speak highly enough about my experience I just had! read more

Richard was responsive, courteous and prompt. Explained to me exactly what was wrong with my washing machine, offered to try to repair vs replace the broken part, but gave me all pricing info up front. It was very reasonable. When the repair didn't succeed, he left and came back later that day with a manufacturer-guaranteed part. Will be calling him for any appliance issues from now on. read more

I needed to get my dryer fixed asap,". Not only were they available last minute, but they showed up at the early part of the time window. They were extremely professional and friendly. They just don't throw parts at the situation, they took the time to test all parts and only replace what was needed. I would highly recommend them!! read more

If you want solid, professional and trustworthy help with appliances in your home, look no further than the folks at Appliance Alliance. Rich and Brian were not only incredibly thorough and efficient, they are just downright nice guys to be around. I had been struggling with my dishwasher forever, and Rich took one look and knew what to do. He will joke about being a perfectionist, but it's no joke. There is Chicago pride in the work they do, and if I need any more household help, I'll be sure to call them again. read more

Very fast appointment and good service. Adrian was professional and explained everything well, so I knew what my options where. I will definitely use them again. read more

Do not use this company. I've had 5 appointments with them to solve a problem with my washing machine. Twice they haven't had the right parts. Once they created a different problem requiring another follow up. Once they were 5 hours later than the window they told me they would arrive. That time my main contact stopped responding to my texts and phone calls completely. Then the fifth time they just did not show up. Right now I am out $450 and still have the same problem as when I started. Plus I've lost numerous hours of my life waiting on this company to show up. Save the time and money and use a company that actually fixes things. These people run a horrible business. read more

Appliance Alliance was fantastic! My washing machine stopped draining and I called LG (the manufacturer) per the customer service number on the machine. LG charged me $280 just to have a technician come to my home. The technician walked in my door looked at my stackable unit and refused to service it because it was still stacked. He was in my home for literally two minutes and left. After arguing with LG's horrific customer service and LG refusing to give me a refund because the technician "came to my home", I realized my machine still had to be fixed and the smell of the dirty water wasn't going away. This was a Friday afternoon around 1:00 PM. I called Appliance Alliance and spoke to Richard. He was able to schedule me for the same day and arrived earlier than expected. He was very easy to work with, had no problem servicing the stackable unit and answered all of my questions. Great customer service, incredibly friendly and great work! read more

Arrange for an appointment 8-10AM. Technician shows up at 11:30 AM. Works on our Samsung Washer. Fix lasts one day and the same issue. Call and the earliest they can come out is two days later. Promise to be there at 8:00 on a Monday never showed up. Out $200. Repeated calls into the number, no response. Stay away from this service center. read more

they where very reasonable and fixed our problem with the commercial coffee maker very quickly. Other places wanted to sell us a new machine. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees. read more

Incredible service! After contacting Appliance Alliance regarding a broken dryer belt, they were able to send their expert technician, Richard out for the repair less than two hours after I initially contacted them. Richard was extremely friendly, explained what needed to be done when I asked him, and fixed the dryer in just a few minutes. We tested it out and he was on his way to the next repair. I would definitely recommend Appliance Alliance and specifically Richard for a job well done. Thanks again, Richard! read more

Richard and Frankie saved the day. I called with a sub-zero problem that needed immediate attention. I explained the problem to Richard and he phoned his expert technician, Frankie, who was able to stop by after his last service call of the day. He was at my home in less than one hour, diagnosed the problem. He had the part with him, and fixed the repair, cleaned up nicely when he was finished. He also took the time to explain the repair, and steps to care for my appliance in the future. Highly recommend Appliance Alliance. Thanks!! read more

Great customer service and their response time is excellent.

My washing machine quit working - I sent out a request to a few companies on yelp with good reviews. Appliance Alliance was able to come out the same day I requested service. They updated me on the arrival time within a window when they were on their way. They quickly and efficiently fixed my washing machine. Price seemed reasonable. I would use them again. read more

Wonderful technicians. Company was very professional and speedy. Rich and Alex are great! ;)

The service was slow. I had to wait an hour past the time window on three separate dates just to get a handle repaired on my dishwasher. I will not be using them again. read more

TAKE YOUR BUSINESS ELSEWHERE. You will regret using this company. Unprofessional. Doesn't care about customer service. Won't keep appointments. Does shoddy work. read more

Had a similar experience as previous reviewer Joanna S - their fatal flaw is very bad communication with customers, coupled with a prima donna attitude. You might wait two days for a call back to set up an initial appointment. The appointment itself is merely a suggestion. And don't dare bring up the issue when Rich, (the owner), finally arrives, he'll tell you to get someone else, turn around and walk out. Based on Joannas experience that was my good fortune. Maybe he's skilled around appliances, but certainly not with people or business. read more

If I could give negative stars I would. (Please take their yelp rating with a grain of salt knowing that many of the 5 star reviews are most likely written by friends of the company as they have only 1 review). The story: I had my ice machine go bad which was still under warranty. Contacted the company, ORIEN, who had contacted Appliance Alliance to take care of the job. The first technician Brian was friendly enough evaluated the problem and told me it was one issue and wanted to have a part sent by Orien and to contact them back when the part arrived. Orien dutifully sent the part and the next week a 'more experienced' tech, Frankie (again very nice) came back to replace the problem part. After replacing the part he had mentioned it "should" be good, however he wasn't going to wait around to ensure that the machine was working properly-- since the ice machine had to cycle through the 'clean' process prior to making ice. I figured that was reasonable, however sure enough the machine was having the same problem. Frankie came back and after evaluation (mind you 3rd visit) told me it was a different problem. However while he was there I was told that it would be best to install a water filter (by Orien). They mentioned i would be responsible for the water filter and line part however it only takes about a few minutes to install (per Brian and Frankie). I mentioned this to Frankie, "i was told it was around $30 for the part and that's what i was responsible for"- he acknowledged this fact. Since they were also there for the service call I figured this was part of the charge under warranty (parts/labor). Unfortunately despite 3 visits the ice machine is still not working and Frankie told me he would contact ORIEN and to get the "other" piece that was the root of the problem (not the problem that Brian diagnosed). However at this point he said I needed to get charged for the service fee and the water filter part. I dutifully paid $294 with my cc, and he said this charge was for the water filter and the service fee for the original problem (which had yet to be solved). Of course I contacted AA for an itemized receipt and they said they would email me a copy (I still have yet to receive the emailed receipt- not surprisingly ). You would figure an honest business would send an itemized receipt for services rendered. I contacted Orien the following day to find out that nobody had contacted them re: part (as Frankie told me he would). The Orien rep was shocked at what was charged for the labor for "not fixing" the machine. What was even more shocking was that I was later told by Richard (AA owner) that the service fee was for only installation of the water filter and line (which literally took 5-10minutes to install). The additional fee for fixing the problem was $350!!!!! At this point Orien contacted them and was less than impressed with Richard who threatened to hang up on their rep and was extremely unprofessional. She was shocked by how much they overcharged and the fact that they didn't disclose to their customer that there was a separate fee for the water filter and their service. They double charged for labor/service. Anyhow, long story long- Richard and his business practice are completely dishonest and unprofessional. He threatened me on the phone and told me I don't want your business. If I had known that an "optional" water filter and line were going to cost an additional near $300 I would have of course said no- just fix the warrantied item to make the machine work. Bottom line if you don't want your appliance fixed, want to waste time with several service calls and be overcharged for service, call Appliance alliance. If you want an HONEST professional appliance contractor PLEASE LOOK ELSEWHERE. Consider yourself warned. read more

Do not use this company. They deserve minus 5 stars. Here's my story. Do not use this company. On 8-13-15 they came out to repair refrigerator and double oven. They charged $3,000 ($1,500 refrigerator and $1,500 for oven) and repaired the refrigerator, but not the oven. All that was wrong with the upper oven was the timer (would cut off at a certain temperature), the lower oven worked fine. Said a part was needed and they would be back to finish when the part arrived. Came back with one part installed, fixed the timer issue on the upper oven but caused the lower oven not to work. Said another part was needed, they never came back or called. I called the repairman and he claimed he didn't know who we were or what we wanted, although it was the same number that we received (and saved) text messages from him. He told the main store that he told us the part was no longer made, he didn't. If no longer made, why wouldn't they refund the $1,500 for the oven since they couldn't repair. I spoke with someone at 312-998-7890 several times (all call times/date/comments documented). Very nice promised to resolve, never did. Promised the repairman would call us when he was back from vacation, never did. Changed their story several times. If true, part is not available, why wouldn't they refund my $1,500. read more

I contacted Richard on extremely short notice for a quote and possible repair of a GE Microwave in my apartment rental. Richard responded within 30 minutes and was able to work with me to provide a quick quote and short turnaround time on the service. Richard was pleasant and willing to meet the immediate demands of our repair. Unfortunately my landlord decided not to go through with the repair, but I will certainly keep Richard in mind for any future needs and recommend others do so as well. read more

Richard responded promptly and showed up early for the appointment. He diagnosed and fixed the problem promptly for the minimum charge.

If I could give a negative star I would. Don't bother calling because after the initial few e-mails they never reply. Might as well take their ad off the internet because obviously they don't need or want more business. read more

The tech who came out was pleasant and he sounded like he knew what he was doing. On the first trip, to analyze the problem, we had to provide a $60 credit card payment which is totally reasonable. He quoted $350 to replace the front gasket on our washer. He wanted $175 in cash. I refused and he took a check but not a credit card. When he came back to install the part, he wouldn't do it unless we paid cash. It took hours for him to replace the part. I think he had to watch videos to see how to install the gasket. I don't think he had ever done it before. He left a wet towel on the floor in the closet near the washer which I didn't discover until the next day. He said he would send a receipt by email which he never did. When I called to follow up with Richard, I was told the tech doesn't work for the company any more. Richard said he would email a receipt and the 1 year warranty would apply. I'll do much more research the next time I want a repair done and I definitely won't use them again. This is a totally unprofessional organization. read more

It is interesting to note that all reviews for this business are either 5 or 1 star. Appliance Alliance may be a good choice for Chicago, however their service in suburbs (Schaumburg) is overpriced. Also Richard's communication style leaves a lot to be desired. I hired Appliance Alliance to fix dishwasher latch in my rental property. I had to prepay $85 to a dispatching company for the visit without knowing the actual price. When the technician arrived the price went up to $290. When I asked why the price is so high for 15 minutes of work, Richard was very assertive explaining to me that he stands by the quality of his work. Nevertheless Richard gave me a good discount. It was only a few weeks later when I learned from my tenant that Richard had recommended to put extra pressure to the dishwasher door to seal it. The dishwasher continued to leak and I asked Richard to fix his work. Several days passed and all we got were promises to come back and install the proper part. We are going to install a new dishwasher. I hired Appliance Alliance on another occasion when they replaced circuit board in the oven and I have no complaints about that project. It was still cheaper than purchasing a new oven. read more

Excellent! Richard was extremely professional and knowledgeable. He knew what was wrong with our oven immediately and fixed it and our dishwasher within a half hour. He didn't even charge us for the dishwasher, even though he had to take it a part and clean it. He's also very nice and polite, which is so important when you're inviting someone into your home. I highly recommend him and would use him again in an instant. read more

I own All IN SERVICE GROUP a licensed general contractor who does work in many homes, I use Rich @ Appliance Alliance for all my customers appliance repair needs. Rich is the best in the business and I highly recommend calling him for all your appliance repair needs. read more

Very friendly, professional and honest from Yesenia Ortiz, Office Manager, to the repair technicians. I will certainly being using them again for all future repairs. read more

I called Appliance Alliance on Saturday after my Bosch dishwasher was making a loud noise and stopped working mid-cycle. I received a call back with an appointment window for Monday morning- phew! I started to mess around with the dishwasher just before the appointment and pulled two lemon seeds our of the drain which apparently was the issue because the dishwasher started right up. I immediately called the company to cancel the appointment but Richard was already at my doorstep. I apologized for wasting his time but he still offered to come in and take a look to be sure it was fixed. I hadn't yet mentioned the lemons seeds yet when he proposed that sometimes it's just a lemon seed that needs to be cleared from the motor! How did he know?? Richard clearly knows his dishwashers! After he finished checking out the dishwasher I told him I was moving in a month and doing kitchen remodel and could he recommend other reliable appliance. Richard spent 20 minutes with me talking through the different brands and models and made some excellent recommendations. There was no charge for the visit or the advice- what great customer service! I'll be calling Appliance Alliance next time I need a repair. Thank you again Richard! read more

Worst company Ever!!! Called in September with Washer issue. Amazing tech came out & fixed the issue. However that repair caused the motor to burn up. I called on a weekday evening to schedule someone to come out. The person that answered sounded like they were answering a 900 number or had just woke up. Naturally I hung up. I called back 2 days later and asked for the September repairman by name. They said no problem (HAHA) I scheduled for Monday for my requested guy and get a call Saturday Morning that another tech is in the area and will come by which I refused and spoke to a supervisor advising all these issues to date and said I want my tech Monday. I was assured it would be no problem. Monday I get a call another repairman is in the area. I told him he wasn't requested and I was waiting for my tech. he has Richard call me & I tell him about me experience and then he stated the tech I asked for to begin with hasn't worked for him in two weeks. Gee I wonder why??? I allow them to send this tech to diagnose that my washer is moving so much the water is splashing up & that the motor is burned up but swears it's not from the September repair. the kicker is I get quoted $380 for the motor repair and agree to it (ORAL CONTRACT, legal & binding) today the tech that gave me the quote is at the warehouse to get my motor and calls stating THEY MISQUOTED the price and it'll be $480 to make the repair. I advised him we had an oral legal and binding contract and they would have to eat the difference in price. He said he would get back to me and instead almost an hour later Richard called me refusing to hear what happened with my dealings with his company and refusing to comply with the oral contract. When I said if you wont match the price I want my service call charge reimbursed he became verbally abusive then stated "#Even if I pay for the repair with the $480 he wont have his company do the work. There is nothing he can say that will cover up or put a band aid on this horrible customer service. WORST COMPANY EVER!!!!! read more

DO NOT USE THIS COMPANY! I had them come out to look at my appliance and was given the cost to repair at that time. The part had to be ordered and I scheduled another appointment for the actual repair. I did not hear one word from them until I called when they did not show up for the 2nd apt, which was 5 days after the first one. At that time Richard told me I was misquoted and the cost would be $335 more than what I was told. They made no attempts to contact me prior to communicate any information. They just didn't show up. Then Richard told me I was rude because I told him that was not acceptable and they needed to honor the price I was given. Richard replied he was not doing business for free. How a given cost can be off that much is really not my problem. No contact from one appointment to the other and then just not showing up, then raising the price 100% is just bad, ridiculous business. Reporting to the Better Business Bureau. read more