I have all text from EV appliance Had 3 missed appointments. First calmed no one answered the door?…read moreUntrue 2nd appointment mentioned I need to call insurance to make a New order because they closed it! Untrue I have been on the phone with Insurance they said they did not!! The 3rd attempt kept asking if I have the part. I received it over a week for the first appointment. I have lost 3 full days of work.

Work was done thoroughly and completed with a quick turn around. Would def use again!read more

I was referred to Robert by another company that didn't work on the specific appliance he did…read more Robert was very responsive when I asked questions and got back to me promptly. I had him scheduled to do a repair but found another alternative to fix the issue and asked his advice. Rather than take my money he was transparent and said the other option would be best. Although I didn't use his service, his honesty and transparency speak alot about how great his business is. Definitely will use him in the future for any repairs, thanks Robert

iDEAL is ideal! Robert is very professional and friendly. Showed up on time and got the job done…read more It can sometimes be difficult to find someone without waiting for a really long time well... not this time. Short wait. Thanks Robert, I'll be sure to recommend you to my friends.

Although there was an initial scheduling delay due to the fact that Alan is a one man repair team,…read morehis wife Sheila did a great job keeping me in the loop and updated with Alan's progress. Alan came, assessed my refrigerator ice maker malfunction and repaired it, all within about 30 minutes. Great service and value. I would highly recommend. I'd like to note that I called three other appliance repair companies listed on Yelp and I didn't even get a call back from any of them, just Young's.

I rarely leave really bad reviews but in this case I made an exception. I don't know if this is…read moretypical of their "customer service" but my experience with them so far has been pretty bad. First of all I called and left a message on Wednesday morning (11-4) to see if they could fix my Kenmore refrigerator ice maker. It's a really old (14 yrs) fridge and actually hadn't been working in at least 8 years. I have another fridge so it had never been an issue till my second fridge started going bad and I had to shut it off and order another one that was going to be delivered in two weeks on the 18th. They called me back later that day and the lady (I found out it was the owner's wife) asked me several questions about my fridge to first make sure they could handle the repair and then scheduled a service call for Thursday between 1:30pm-3:30pm. I thought so far, so good. On Thursday I waited.....and waited.....and waited. At 3:24 I called and left a message asking if they were on their way. At 3:54 Allan Young called from his cell saying that he was finishing up a job in Kaneohe and would be on his way. He arrived a little after 4pm to start the job. He removed the ice maker several times to check the issue and finally took it apart and found the motor was frozen. He removed some parts and tubing and put everything back and said he would need to replace the unit and should be picking it up on Friday. He didn't charge me at that point which I thought was nice and said he would be back and would write it up after it was completed. He verbally quoted the part at around $125 for a "generic" replacement rather than $250 for the original version, which I was okay with. Now the fun starts..... No word from him on Friday so I called their number. Apparently, they never answer the phone; you have to leave a message and hope they will call you back...they did not. On Saturday morning I tried to open the freezer door and found it would not open because whatever Allan had done on Thursday caused water to start leaking out of the broken ice maker and drip all down the inside of the freezer walls, shelves and the door. The water had frozen solid and built up around the door so that it wouldn't open!! I had to take a knife sharpener and chip away at the ice on the door so that I could finally get it open. Then I had to clear out all the other ice that had frozen down the walls, shelves and the bottom of the freezer. WHAT A MESS!! I called them back but no answer and no response. I remembered that he called me from his cell so I called him but no answer and his voice mailbox was full and couldn't take any messages....not a good sign. I texted him the issue along with a few pictures of the problem and asked him to call me back...no reply. It is now Monday morning and I haven't heard back from them at all and I have had to deal with this ice issue all weekend. Their office message says they'll be closed on Monday 11-9 and Wednesday 11-11, but they'll check their messages and call back "as soon as possible". The only thing I could do was to leave another message and then start looking for someone else to do the repair. I know that things are difficult during Covid times but I feel it is inexcusable for a service company to not even reply or respond to my numerous messages; especially when it is a problem that THEY caused. I am always willing to revise my review and opinion of them but at least have the courtesy to CALL BACK!. WHAT A NIGHTMARE THIS HAS BEEN!! UPDATE...11/14/2020 Okay, I have updated my review and revised my rating from 1 Star to 3 Stars. Allan's wife Sheila, finally returned my call on Monday afternoon and I explained the problems I had over the weekend. She was apologetic and said Allan was not working all week but we made an appointment for Friday afternoon. (I got in touch with another repair person on Sunday and paid him $100 to install a shutoff on my fridge water line. He came prepared with a hand-held steamer and was nice enough to remove most of the frozen ice). On Friday, Allan arrived and I explained the situation and he saw he had to remove the ice that was still frozen around the old ice maker. He cleaned and flushed out the water line and the overall repair took a little over an hour. At least it is finally done and working. Sheila called me about 20 minutes after he finished to check on the status and make sure I was satisfied, which was a nice touch (I don't know if she normally does that or called because of the problems I had). In summary, I can't give them 5 Stars because of the water leak that Allan originally caused. I feel that should not have happened or at least they could have installed a shutoff in the first place. I was actually going to give them 4 Stars but decided against that after my conversation with Allan. I told him that his voice mail was full and asked if he got my texts and photos I sent. He actually said he did but hadn't really checked his phone all weekend!!

Alfredo the man! He did so wonderfully, he came earlier than the time frame! Identified the problem…read morefast! Even had the parts needed to fix it! He was in and out under an hour and now we have our washing machine back to normal! Found our new appliances repair company!!!

We were referred to this company by a neighbor. Our refrigerator wasn't working & the freezer door…read morewas jammed. Nathan came the next day & looked at the entire unit & found the fan had iced over. He gave me time to clean while he dismantled the shelves & drawers. He even showed us the right way to open the doors & the freezer. He explained what he was doing to my husband & me as he worked. We were totally pleased with his work & the invoice was quite reasonable. Highly recommended.

Robert is friendly, honest, professional, and thorough. Received same-day service on our dryer…read moretimer replacement. Appreciate his communication via email when the appointment is scheduled and keeping in touch during the process, texting when heʻs on his way, and cleaning up after the job. I appreciate the online invoice and payment process, itʻs very convenient. Trustworthy, he communicates the part pricing and availability of the part so that we are aware of his estimate for the work to be done. Quality and efficient work.

Excellent service and fast and accommodating very honest on what needed to be know 100% would…read morerecommend

Chris was prompt, professional, and really acted as a service provider and not a salesman. He was…read moremore than fair on pricing and helped resolve my service request quickly and easily. Thanks!

Absolutely the worst experience I've ever had with a repair company. This company stole from me…read more I called them to fix my washer and was charged $150 for the visit -- fine, that's standard. But then the technician, Chris W., added another $150 for "labor" that I never agreed to. There was no invoice!-- he charged my card immediately and only later sent a receipt with the added fee with $300 for labor. $705 including parts. Again, no repair done. He said he ordered the part, then claimed Samsung sent the wrong one. After that, he no-showed three different times. When I called to ask where he was, he literally said, "Obviously I'm not there, so why would you wait around?" He even admitted he was at a baseball game. Over text, Chris acknowledged the terrible service and said he'd refund me everything. Of course, that never happened. Now I'm in a credit card dispute because they've refused to refund a single dollar -- not the labor, not the part, nothing. I called a different company who charged a reasonable fee to diagnose. I purchased part, spend 10 minutes swapping the part and I fixed the washer myself. Do yourself a favor -- go anywhere else. You'll save money, time, and a massive headache. UPDATE: Chris responded a provided a refund. Changing from 1 to 3 stars.

Spoke with Sheldon and told him my dryer brush was stuck in the duct as I tried DYI'ing it. Met…read moreup 2 days later and, after many attempts, this magician got it out. It was not easy. But he never gave up, never complained, kept plowing foreward until success, even when raining. Turns out the vent was NEVER cleaned and had severe clumps of lint and water. Everything cleaned out, good as new. Sheldon is a dedicated, focused, dependable, positve guy. His rates were very fair. I will pass along his company to my friends for this service. HIGHLY recommended!

My dryer duct was showing signs of clogging. I needed somebody who could get the job done sooner…read morethan later. I was surprised at how booked up duct cleaning services were around the island. I called Sheldon and he said his team could get to me within a few days. As promised, his team arrived earlier than expected and found a defect in the dryer duct connection. In addition to fixing the defect, they also cleaned my bathroom and dryer ducts. His team was prompt, professional and answered all my questions. Price for their services was reasonable as well. I definitely recommend SKS for your HVAC needs.

BEWARE!!! UNPROFESSIONAL!!!…read more Tim the owner was called the day before the scheduled appointment to diagnose and repair frig/freezer to confirm that he was coming because my "Spidey senses" already kicked in with our initial conversation. "Spidey senses" were right because Tim failed to show and when called he started coming up with excuses that "the parts should be in tomorrow". Unless this guy has a crystal ball or is psychic I said you haven't even looked at the frig/freezer yet. A bunch more bs and it was clear that this guy was not the company that I want. RED FLAGS!!! Tim (the owner) response below is just another red flag to go find a reputable company and one that makes sense when replying to a review...oh boy

Tim texted me promptly the night I requested quotes. I was able to send him the make and model of…read moremy dryer the next morning which was not giving off heat. He arrived 10 min before he said he would on the same day and took 30 min and $350 to replace the heating element. I don't know what the going rate for such a repair is; I didn't have the time to shop around. Tim did everything he said he would in the time he said he would do it.