I wish there was an option for zero star review, THEY DON'T EVEN DESERVE A STAR!. I can't express how disappointed I have been with the purchase and customer service I have received from this company. I bought a new refrigerator in December, and it was delivered Dec. 20. The refrigerator has not worked since the day it was put inside my home. I called to report this refrigerator did not work and they put in a service ticket. The following day, I called Frigidaire, their representative told me to call back the company where I purchased and ask for a return. (I was still in time frame to be able to return.) I called to do this but the salesman I spoke with told me I had a repair ticket and brushed me off for the return. (lesson learned) I stuck with my refrigerator and had brand source out in Early January. At that time, the refrigerator was not fixed. Electronic parts need to be ordered. (main board and another in the door) January 22, over a month since I purchased this refrigerator, the repair tech was out with the parts. After putting in two new electronic components, the refrigerator still did not work. The tech told me this was not repairable and would turn in his notes that evening with information about the lack of repair, and Factory Warehouse would call me Friday Jan. 23 to work on a replacement. I had to call and was told they did not have the notes yet from the technician. I called back on Saturday and was given the same information. Monday, Brand source called and told me to say they had to send another technician out to so they could call Frigidaire. That appointment was scheduled for Tuesday Jan. 27. That appointment was canceled by brand source. The phone calls have continued back to factory warehouse with no solution. Tuesday, Jan. 27, spoke to another sales person and was told he would work on a credit to get this moving and it would take at least 48 hrs. to go through corporate. I called again today, Jan. 29, and spoke to the same salesman as Tuesday and he was clueless to what he said to me then. I had to remind him about "lets get this going and get a credit," was what he told me. I felt as if we were moving in the right direction on Tuesday. I was wrong. I have stated more than once, "get me on the schedule for a new refrigerator, that's all I want!" Now, I just want my money back to go elsewhere. Brand source called today, Jan. 29 to tell me I'm now scheduled to have a technician out Feb. 5 to work with Frigidaire. This is the 8th week a product I paid for that STILL DOES NOT WORK! After every phone call, they tell me, "we will call you back." They have not once called back. I have been the only one to initiate a call. I get, "we have been so busy." Not my problem but I guess once you walk out the door and have given them your money there is NO CUSTOMER SERVICE! Here is a response from THE CEO OF THE COMPANY from another review I saw that had poor customer service. Guess, the training has not been done to get a replacement out. We are appalled at your customer service. We have trained, coached, and counseled the sales team to make sure that anytime a customer has a problem like yours that the product is immediately replaced. We've also worked with the service and repair provider to facilitate the product replacement. Please accept our sincere apology. Thank you for your feedback and your review. We take every review very seriously and work to improve operations. Chuck Ewing CEO | Appliance Factory CUSTOMER SERVICE IS NOT A PRIORITY FOR APPLIACNE FACTORY MATTRESS KINGDOM, THORTON STORE. read more

I bought a beverage center in July and when we plugged it in it would run but wouldn't get cold. After 3 days of the temperature not changing I called appliance factory to which he said there was nothing they could do but give me the number for the manufacturer. I called the manufacturer and they kept stringing me along with how long the parts would take to get in. It's now almost December with no word of when the parts will come in. I called appliance factory again and said I just wanted to return the unit. They took my information and asked for the manufacturer's repair technician's notes which I provided. Then they kept telling me they were waiting on a response from their headquarters. Then the responses just stopped. This company only deals in damaged goods. When there is any issue they shift all responsibilities to the manufacturer. I'm equally disappointed in the manufacturer. read more

Benji helped us buy a new dishwasher. From the moment we walked in he was so friendly and helpful! Thank you Benji!

It was our first time in Appliance Factory. We originally went in to see about prices for a refrigerator. Diana was very friendly and knowledgeable and helped us get the best deal for our family. I was impressed with her knowledge of the history of refrigerators and how invested she is in her career. read more

Best customer service we experienced in awhile. Lawrence Avila assisted us in parts. He was extremely busy working the counter, warehouse and dock yet every customer was treated with enthusiasm and given help with the same care. More businesses need employees that treat their customers with this much care. Thank you for your help. read more

Bought a set of appliances on Sunday, to pickup on Tuesday. Called Tuesday to make sure they were there and was told that the whole set was in. Took a couple hours off work and rented a uhaul, got to the store and was told it wasn't delivered yet. Wasted a few hours and $100 getting a uhaul and driving to the store and am now scrambling to get appliances in before my house lists for sale on Friday. read more

Absolute worst service I have ever received. The installation technicians refuse to do their job and then leave our property with the appliances we have purchased. When we called the installation manager, Dakota or Kota to explain the horrible service we had received and find out how we can get the appliances installed like we paid for, he literally said he didn't care. This isn't our first issue with Appliance Factory but we have tried to be understanding. A few weeks ago, they replaced 4 refrigerators for us and then left the old appliances outside on the sidewalks in front of each home. I called at least 5 times to try and get the appliances removed and got no help whatsoever. Unbelievable service in the worst possible way!! Do yourself a favor and find a company who actually cares about their customer because I can assure you, Appliance Factory doesn't care and they don't deserve your business! read more