Totally impressed with this company, and I'm hard to impress. Called at 10:45 am and a professional repairman, Scott, was here two and half hours later. He identified the problem with my fridge and quoted a $220 repair. I gave him the green light and left him to do the work. Twenty minutes later he's done and we're finishing the payment when he says "this actually only cost you $95 today." Why so little I ask? He tells me the part he thought needed replacing had a minor issue he found when working on it, so he simply fixed it and didn't need to replace anything. They only charged me for the time to repair. Now, the thing is I'm a business owner who already authorized the $220 repair. I would be none the wiser if they did the more expensive work that would have made them more money. This type of honesty is hard to find. Well done Appliance Works, well done! read more

For those of you who've been traumatized by Protec Appliance Repair (die, literally, you fucking bastards, die - I mean that) like yours truly, finding a worthwhile appliance repair shop is no small matter. If my boy Eli H hadn't given these guys 5 stars I would have never trusted their five star status. Guilty by industrial association. But I know Eli IRL and he's solid as a rock and a small biz owner and all around good guy. So I trusted his review and thank god for it. Appliance Works is not just a pun, it's a fact. They got out same day in a sort of emergency situation on my part because everything my wife commands is an immediate law of Dallasland (category 5 red alert situation). And she told me to get this shit taken care of... Anyway. They were EARLY and FAIR and like, knew what the fuck they were doing. Like, how many people do you know who are absolutely terrible at their jobs? These guys dripped with competence. So good for them and good for you if you call them. I just bought www.protec_appliance_repair_is_a_scam.com read more

My goodness, thanks to my fellow yelpers and the reviews I read they really helped a ton... My experience from the phone call, setting up the appointment to receiving service was A++. Rowan is so polite, he confirmed my washers issue (didn't have to tell him the story) showed me where it was, how he was going to fix it and how to properly keep up the maintenance. The rate I was quoted was exactly what it was no additional add on's or upgrades or expensive suggestions. Just pure honestly and a fixed washer.... So grand question would they be a tell all to friends and family? Let's say "Appliance Works" made it to my bookmark ;) read more

I just changed my review from four to five stars. I had the dryer repaired after much consideration and it works like a champ. Kurtis was on time, professional, and quick about his business. I highly recommend this company to anyone in need. See my first review below to better understand why. I only have four stars because I don't know the quality of their work. I called because my dryer broke down. Kurtis came out and said he could fix it for around $200. He followed that with"this dryer is about 10 years old and other parts are likely going to break due to age. You might think about replacing it, even though that means I lose the business." This kind of integrity can't be matched. I will use them for all appliances from now on. I am certain that when they fix something for me, I will upgrade to five stars. read more

My stove locking mechanism (and self clean function) went out 6 months ago, I'll just clean it myself. My dishwasher stopped working last month, I can hand wash dishes. My washer stopped working today, I've got a trifecta! Cannot put this off any longer. I found them here on Yelp. Pleasant phone discussion with office girl, repairman showed up next day on-time. He interrogated all 3 same day, fixed one on-the-spot. Ordered parts for other 2, and fixed them 2 days later. All 3 now work perfectly and only cost me about $450. Considering the part needing replacement for the dishwasher was the electronic "motherboard" and stove was replacing the entire locking system I think this was a good price. And he quoted me the price in real time during inspection via his smartphone lookup of replacement part costs. Now everything works perfect again, thank you Appliance Works, I'll call if anything else breaks (sooner this time now that my repair-cost anxiety has been alleviated!). They were very professional & honest and did great work. read more

Our fridge started to leak and we are big on using local businesses. Being new to the area, we saw that Appliance Works is not only local, but family owned and operated. Two workers showed up, on time, one was there to train because their business is growing so fast. They quickly identified the issue and I got to watch the experienced worker train the other first hand, not in some classroom. The time and care he took to teach the other one speaks volumes of how they do business. They were done within 45 minutes and it was only $90! They took their time with clean up, ensuring our floor was dry and things were back as they found them. They knew we would be looking to get a new fridge down the road and they spent time discussing brands and styles so that we would be more informed when that time comes. They take card/check. If you're looking for an opportunity to support a local business when your appliances need help, give these guys a call. It is no wonder their business is flourishing. read more

Called just after opening, and was given same day appointment. Tech, Jim, was professional, on time, and super nice and knowledgeable. He was there to look at two appliances. Immediately diagnosed a blocked drain in washer- easy fix. The 10 year old refrigerator had a common problem, and he had it up and running in no time. The price was better then I expected. We are EXTREMELY pleased. I am beyond thrilled that I will never have to scour for another appliance repair company, because I will ALWAYS use APPLIANCE WORKS!!!! read more

Having never needed an appliance repair company before I turned to my trusted Yelp friends who all recommended Appliance Works. I now know why! Jim showed up at my home this morning right on time after making an appointment yesterday afternoon. Within 10 minutes he had diagnosed the problem with my dryer and fixed it with nothing more than the cost of a service call. He went out of his way to recommend an improved ducting system that he installed on the spot and was on his way within 30 minutes. If I'm ever in need of appliance repairs in the future I will be back and will be sending all my friends and colleagues as well. read more

I rent a house and my tenants notified me the fridge I provided was no longer keeping cool. Not knowing what to do, I googled "fridge repair" and found Appliance Works. I must say I'm very impressed! They had same day inspection, were courteous and professional, and waited for my approval before doing anything. Their prices were also reasonable with multiple options for me in how far I wanted to go repairing. Recommended! read more

Fairly new dishwasher stopped working and after looking on the Internet and checking YELP, I found Appliance Works. A guy named TY came out and diagnosed it as a broken pump. After ordering a replacement part and installing it the next day, it turned on and appeared to be working correctly. But, as soon as he left I started doing some dishes (they had piled up a bit as it was down) and right away I knew it wasn't heating the water. My dishwasher has a "Heated Wash" and "Heated Dry" setting and the water wasn't heating up anymore that how it came out of the pipe. And at the end of the wash the dishes were all still soaking wet. A sure sign that something was broke. And why is it that when something is fixed that something else just happens to break at the same time? I'm going to give them the benefit of the doubt that they didn't break something when they repaired the pump...but I wonder. Anway, called TY and he came back out. He fiddled with it a bit and manually forced the heating coil to turn on, which I saw. So looked good to me, and we wrapped things up and he left. But of course right away I knew it wasn't fixed. Same thing - not heating up. So the heating coil was working but whatever was supposed to trigger it to turn on wasn't working, and again, the dishes were soaking wet at the end when it was set for "Heated Dry." So I text TY and I can tell by this point that he thinks the unit is working fine, and that it's not the dishwasher, but me. "I checked the manual and it only heats up at the end of the wash," Ty said. Bullshit. When you've ran the dishwasher and it's only heating up as much as the water heats up normally coming out of the pipes AND when it's done the dishes are still soaking WET, something ain't right. So after $350 bucks paid to Appliance Works, I still have a broken dishwasher AND a company that thinks they've fixed my unit, but anyone who has owned a dishwasher would know it's clearly NOT fixe. So do I call them again to come out AGAIN. NO, I'm done. I actually text Ty one last time telling him it just wasn't working...and didn't even get a reply. Worthless Update: Since the owner went to such length responding to my review, let's just get the facts straight small We? - I sent a text to Ty telling him my dishwasher still wasnt working after giving it a weekend of washes on the off chance it would start to work. It didn't. - Ty never responded to my text. I waited several days. - I wrote the Yelp review. - All of a sudden I get the call from the owner asking what he can do ( so didn't give a shit until review...) As I told him, I already had another repair guy coming to check out the dishwasher. I told him no thanks. Again, after 4 trips to my house and Ty saying nothing is wrong with my dishwasher, why in the hell would I ask them to come out again. - It's news to me that Ty tested my panel. He pushed some buttons on the door to run it manually. He never said, "Yeah its broke." He didnt have a clue what was wrong. Not a fucking clue. But by all means Thank You for not charging me for that... - So yeah, I didn't want you to come out. For what? The 5th time? I already wasted time and money ($350) and now your saying you know what's wrong and it'll cost more money. How much do you think dish washers cost? If I did what you want I'd be paying more to you than I would have to pay for a brand new dish washer! That's certainly good for you... One thing Ty said that I actually liked. I asked him at the beginning of all this what happens if he 'fixes' my dishwasher and it doesn't work. His response - "Then you don't pay." Well you guys still have my $$$... You want to give me my $$ back, then and only then are we cool. Until then forget it. read more

I found this repair place in a Google search and saw how many positive reviews they received, plus they are members of the Better Business Bureau, so I took a chance and scheduled with them. I was a little nervous since I'd never used them before, and when I hadn't received a call by 12:45pm for an 11am-1pm window I called the office to make sure things were still on track. The repair guy called soon after and said he was on his way. He showed up and was friendly, knowledgeable, and helpful. Bonus, he was also really cute! Though that last bit wouldn't have mattered if he was a jerk or trying to scam me. He did what he was supposed to, checking out my fridge, diagnosing the problem, and offered multiple solutions. He also answered all my questions without hesitation. He even looked up info about buying a new fridge at various stores in the area during the Black Friday sales when it looked like the part I would need would be about the same cost as a new fridge. I'd definitely call them again for other appliance issues in the future. I'd also hope they sent the same guy out, and not just because he was good-looking! :) read more

I've had two outstanding experiences with Applicance Works, once when I first moved into my house about 2 years ago (refrigerator), and once again this week (clothes dryer). I called the morning of Christmas Eve and they were able to get Andrew to come out that afternoon to diagnose the problem. He was right on time and assessed the problem quickly. Andrew came back with the part right after Christmas and got the dryer fixed for us. Everyone was prompt, courteous and professional. The price was fair and my issue was completely fixed. This is now our "go-to" appliance repair company. Highly recommend! read more

Called Saturday. Dryer Repair done 11am Monday. Tech was honest and knowledgeable about brand. Job done quickly and efficiently. Will use these guys again. Might not buy another Samsung dryer though. read more

Excellent. Used them for my property in Scottsdale though I live in LA now. Super easy. I phoned for help; Christina scheduled with the tenant, and the only hiccough was Miscommunication of the phone info for confirming arrival time with the technician. They called me the next day for payment. Perfect. Process. The dishwasher had some glass in it. That discovery cost $100+. The basic call is $55 (applied to your fee)... $$$$? Still cheaper than a new dishwasher, of course, and the time was probably worth $100, but it surprised me a little. read more

Live in a rental and needed someone to come take a look at a dishwasher that was not working. I watched the tech and he determined it was the float pretty quickly. He cleaned it up and secured it better from the bottom of the unit. Tech was quick and professional the only complaint I have is I never received a receipt. I would certainly consider using them again. Update: I had the receipt just found it in my email :-) read more

Wonderful company. Our serviceman Jeremy was awesome.he was honest and Did great work. He was very knowledgeable and checked everything out so that our cost would be the cheapest it could be. He thought it was a motor but decided it was ice build up. Many companies would have put in the motor anyway just to get more money. I would recomm ed this company for any of your appliance repair work. read more

5-year old refrigerator had the freezer freeze up and everything was thawing out. Panic set in, I called Appliance Works due to their great reviews and they did not lie. Sam came out after Penny was able to get me a same-day appointment and he is a real gem to this company. He explained what the problem was and gave me a quote and after obtaining the part needed, he had me up and running in less than 2 hours at the price quoted. I would highly recommend Sam and Appliance Works for any appliance repair. read more

I've had several really good experiences with Appliance Works. The latest was AMAZING! 5 stars! Clothes wouldn't dry (LG washer/dryer combo). Brett examined and adjusted every necessary point....said no problems id'd, but perhaps adjustments would work. If not, $425 job would be necessary to replace the main module. It didn't work. He got the part, came back, but had a new idea. He spent hours taking everything apart and sure enough, his "hunch" turned out to be correct. No $425 necessary, and all included in the one service fee. So great to have a trustworthy and relentless service provider. I can't recommend highly enough. Peter White Midtown Phoenix read more

Fast friendly service. Family owned and operated. I highly recommend Brett the owner.

Timely, knowledgeable and friendly. He fixed the water line leak on my frig in no time. Cost was reasonable too.

Not only was Ty on time and called ahead, he was also one the most courteous and honest repair persons I have met in a very long time. He took the time to explain what was needed and we had a discussion as to whether it was worth the money to repair my washer. There was no pressure and we came to a consensus. Ty also talked to me about other products. Please call Appliance Works first and you will not call anyone else. Thank you, Appliance Works read more

The service person Ty was very thorough and professional as he determined the solution to my refrigerator woes. Ty explained the possible costs upfront and proceeded to reset my 'fridges "motherboard" which allowed the temperature settings to work properly. I am very pleased with the service and price of service of Appliance Works! read more

The other day, Friday night 3/4/2016 we started to notice that our freezer was not cooling all that well. The next day, Saturday, it was apparent that we had a problem. We called an appliance repair firm we had used in the past and they could not get to us for 10 days. A few hours later my wife was chatting with an acquaintance who mentioned they had used Appliance Works and were very happy with them. We called and the repairman was at our home in a couple of hours. He was polite, professional, and explained things every step of the way. He diagnosed the problem and fixed the freezer. Working like new. I was really impressed. We will continue to use them and will recommend them to friends and family. 5 stars!! read more

It only took a couple of days to get an appt vs weeks! The serviceman showed up in the middle of the time window, very nice, very professional. He fixed my oven in short order for a reasonable price. I highly recommend this company! read more

I Can ONLY recommend them to anyone. Very nice and professional, on time, extremely knowledgeable and efficient. Fair pricing and amazing service since the first phone call! Thank you, read more

Wonderful service. I had called and was some how able to get a same day service call. They provided me a 3 hour window 12-3. Matthew called just after 12 saying he was on his way and was to my house by 12:30. He definitely put the time in and did a good amount of troubleshooting and diagnostics. We found out it was the magnatron (part of the microwave). So Matthew will be picking up the part and work with our schedule to come back and have it installed. Matthew was very professional and attentive (he also looked at the oven and fixed the light bulb issue). I highly recommend them. read more

Reasonably priced! $55 service fee with great customer service! We will definitely be using this for or appliance needs!

Our washer was on the fritz, so I called these guys. Repairman called ahead to say he was on his way. He arrived and was very friendly and diagnosed the problem quickly. He quickly replaced the broken part, verified it was operating correctly and even filled me in on how some of the other critical parts were operating and gave me a full health breakdown. Would definitely use again! read more

This company is awesome. Came out to fix my fridge. Had to show up on three occasions because of the nature of the repair and didn't go into my wallet but for the one repair price. I'm going to recommend them to my moving customers and use them for any and all appliance repairs in the future . Awesome thnx read more

When my fairly new dishwasher stopped working I had no idea who to call. It's always stressful to call a repair company you have never dealt with before, especially when you aren't necessarily experienced with the potential problems of the appliance. I took a chance on Appliance Works and I am glad I did. I received a response very quickly and appointment options that worked for me. Riley T. was awesome and was able to fix our dishwasher problem pretty quickly. He was very pleasant and extremely knowledgeable. I definitely will call them if I need help in the future and highly recommend Appliance Works. read more

If you want 1st class customer service, this is the company to use. I had the pleasure of speaking with Storm, who was genuinely concerned with my issue and gave me some helpful hints. I talked with her twice and was impressed with her twice! If we had more people like her in this world, it would be a much better place to live :) Recommend this company highly! Nancy read more

Sam arrived at the agreed time, and was most polite. He worked on the ice maker for quite a while...trying all he could to see what the problem could be. He then looked up the cost for a replacement part and gave us a quote, saying that if the maker didn't work this time call and he would return and replace the part. Ice maker was indeed broken, and he did return promptly the next afternoon to replace the part. All works great now! I MUST say, all in all this was avery pleasant experience...even with a broken part...but Sam's manor was most polite, friendly and helpful. I was most impressed in the fact he really wanted to know WHY the maker wasn't making ice...when all signs pointed to that it should. Appliance Works has been an easy and positive experience ...we will be using them again, if anything else breaks down. Nice to finally find a pleasant and trustworthy company! AND! Sam is very nice to work with! Debra W. read more

On time, professional & affordable. My technician Scott called as he was on his way (within the time frame scheduled - I would also like to add that my phone interaction with their call service/scheduler was just as helpful & professional) Scott quickly zeroed in on my non-draining washing machine, had it fixed and up in running quickly (honestly thought a new machine was in my future) Highly recommend! read more

My refrigerator died 3 weeks ago so i called this place to send a repairman out. Since the refrigerator had not worked in 3 weeks it started to get that old musty smell that is common..so i dumped some baking soda inside to keep the smell down. I figured I would bleach out the inside later but only if it was fixed--if not don't bother and just toss it away. So the repair guy shows up and says he can't stand the musty smell coming from inside the box. I found it odd that he seemed surprised...all ice boxes start having this aroma when they sit with no power. After looking it over he said he had to leave, because he couldn't stand the smell..and did just that. What I also found odd is the musty smell only happens if you open the door.....the parts that need fixing are on the OUTSIDE of the box anyway where you can't smell anything. Also you would think someone that fixes these for a living would be used to this by now....It is like taking your car to a mechanic, and hear him say he won't work on it because he doesn't like the smell of oil! To his credit he didn't charge for the call so I saved $65 to put on a new ice box....never really found out of this one could be fixed, but he said it was too old to put money in it....so in the end everyone was happy.....but next time I call this place it will have to be a repair on something besides a refrigerator! read more

Wow, these guys rock!! Quick service when my refrigerator went out. The folks on the phone were very helpful and the tech was great! Highly recommended!!!! read more

Ty was on-time, professional and I paid a fair price. I will use and refer this company in the future.

I needed new door springs installed on a Bosch dishwasher. Also was having problems with the ice-maker on an LG fridge. The tech said the problem with the fridge was the insulation allowing warm air to the ice maker. He could not find the part no. for the Bosch springs, said they were no longer available......that was all hog-wash. Not satisfied I then called Mr. Appliance, the tech found the part for the dishwasher, and said the ice-maker needed replaced----after doing a thorough diagnostic analysis. The service call fee was a total waste of money! All required parts ordered with no problem...... read more

Needed a oven door handle to fix if possible, Steve was very prompt and repair was completed fast. Well please!

Comapny responded quickly -- came out same day to fix my washer. Solved problem promptly. Ty was professional, friendly, and knew his trade. We will use them again when the need arises. read more

We called Appliance Works to repair our older Maytag washing machine. Everyone in the company we encountered was top-notch. From Penney on the phone (plus another woman whose name I don't remember) to Jeremy our repair person - they were all friendly, helpful and professional. In these unusual times they made sure we were healthy before committing to come to our home and assured us of their safety procedures. Jeremy went out of his way to be helpful on the service call. I would highly recommend this company. read more