Dear Management, I…read moream writing to recognize Steve S. for the exceptional service he has provided me over the years. He is, without question, one of the best customer service representatives I have ever had the pleasure of working with. Steve is always friendly, professional, dependable, and genuinely kind. Every delivery is made with care, and he consistently goes above and beyond what anyone could reasonably expect. He always places my water as close to my front door as possible, carries it up the steps without hesitation, and has even helped bring the bottles inside when I've had difficulty carrying them. Those small acts of kindness make a huge difference and have never gone unnoticed. What stands out even more is how attentive he is. If I accidentally forget to leave my empty bottles outside, Steve has even taken the time to text me to make sure I wasn't in need of water before continuing on his route. That level of customer care is incredibly rare these days, and it speaks volumes about the type of employee and person he is. The reason I wanted to write this email is because I recently reported a leaking water bottle. My concern was simply to let the company know that some of the reusable bottles may be reaching the end of their lifespan after being reused many times. My concern was never about Steve. He simply delivered the bottle that was provided to him, and he did absolutely nothing wrong. I was genuinely saddened to hear that Steve may have been blamed or gotten into trouble because of my report. That was the exact opposite of what I intended. If anything, I wanted to bring attention to a product issue, not a personnel issue. Employees like Steve are hard to find. His professionalism, reliability, kindness, and willingness to go the extra mile are the reasons customers like me remain loyal. He represents your company with integrity every single time he comes to my home, and I truly hope that is recognized. Please accept this email as my sincere appreciation for everything Steve does. I hope his management team recognizes the value he brings to your company every day. He deserves praise for his outstanding customer service and dedication, and I sincerely hope this feedback becomes part of his employee record. Thank you for taking the time to read my comments and for recognizing an exceptional employee who truly exemplifies excellent customer service.

Tahoe Springs is easily the best water I've ever had, and the office staff were always very nice…read moreand kind. I can ignore the fact that they would change delivery dates. That sometimes the water bottles they delivered would leak. If they missed a delivery, they would tell you they can't come back for two weeks and you need to come by and pick up the water yourself. I am writing this review now because I actually want to re-order the service, but unfortunately, I can't because of a low-class human being they have as a driver. About three years ago, I had a delivery driver for 9278 W. Russell Rd who started missing my deliveries. When I decided to cancel, they actually put the driver on the phone with me (Giovanni C). This guy talked to me like some low-class, ghetto woman trying to beat me up. He told me, "If you come in here, you better be on some act right." It was a total threat and completely ignorant behavior. It saddens me that I can't enjoy the best water around because I refuse to deal with that level of low-class, "tough guy" nonsense. I'm posting this to expose his behavior because I would return as a customer in a heartbeat if I didn't have to worry about this specific individual being my delivery guy. Until then, I'm staying away.

This is one of the best water delivery services I have ever used. I recommend them to…read moreeveryone!!!!! They are reasonably priced and they deliver every 3 weeks!

I have been a Customer of My Water for almost 2 years now, and as a couple of the reviews below…read morestate, service used to be okay. For the price, it wasn't worth complaining about. I don't know if we were always last on their route, or if we were nearing the outskirts of their service area, but deliveries were never on consistent days. We'd get a text the afternoon before my delivery that he would be there tomorrow, and Kevin wouldn't arrive until 2-3 days after that text was sent. Communication was poor, if we received any at all. Lately things have gotten far worse. I have requested (multiple times) that our delivery be bi-weekly. After the second time I reminded him, Kevin came consistently for a couple deliveries but then it was getting to be more like an every 3 week schedule. Who knows when he was going to show up, honestly. There was a couple times that I had to text and ask when he was coming, and magically it was always the very next day. We were always understanding when he needed to move delivery dates, and even when I had to follow up about when he was coming I was never rude. I finally just reached my limit and we will be seeking services elsewhere. I'll pay the extra couple bucks a month for consistency. I am also a little confused and concerned about some of the responses (one in particular which I will attach a screenshot of) below from Rueben. As of 4/2023, there isn't a Kevin with the company anymore? I have ONLY ever dealt with Kevin. I don't believe I have ever spoken with Rueben (Or Rubin? Seems like there's a couple ways to spell his name?) Who is delivering my water?

No review. I went with My Water. My Water is a local provider in Las Vegas, NV. They are cheaper…read moreand more responsive. I never even got a call back from Sparkletts

I've been at my company (my workplace) since 2009. I've been dealing with this Vendor for many many…read moreyears. There have been so many different drivers over the years, which is the same for delivery drivers with Fed Ex, UPS, and USPS. Many of them have been nice. It's a good thing that we are now able to leave reviews on Vendors; it wasn't always the case with Yelp. When I first started, the directions that were relayed to them, and any other Vendor, here, was to call the office first, prior to visiting. I am usually here, unless I am on Vacation or at a medical apointment. If I'm notified, we're good. Last year, also acquired Mountain Springs Water, which my boss requested. So, in addition, to the cases of water, we also get this product too. For the most part, the single use bottles are good. Sometimes, you get the drippy messes or the plastic bottle taste, but that's not often.

I've been a loyal customer of Silver Springs Water for several years and I am super happy with…read moretheir service!! Before I chose SSW, I did my research called just about every place in town to compare. SSW offers the best prices AND they deliver, which is imperative for me. And best of all, NO contract required! What I mainly admire about this company is the attentive customer service, their willingness to work with me and the genuine care they put into resolving any issues that may arise. I always deal with Mimi in particular and she is second to none when it comes to customer service. She always provides me with superior customer care. If there's ever a problem, she addresses and resolves the issue promptly. I've had different drivers over the years and they're always friendly and arrive on schedule. They even send me a text message reminder to let me know they're on their way. I love that!! I've referred many people to SSW because I am confident that anyone I refer, will experience the same excellent service I have these last few years! I highly recommend SSW and plan to remain a customer with them for many more years to come!

the worst water company in town pick another choice don't fix coolers that quit cooling rude no…read morecustomer service run thier business right out the door won't pick up yhe broken unit after cancelled service so be prepared to drop it off not a business mind person in the group don't waste ur time or energy here one star cuz there u breathing

Have been going there for 16 years and have always had great service and their alkaline water is…read morethe best!

I've gotten my water here for 10 years and have always had fast and friendly service . Thank you…read morefor a decade of good water .

The last few months company was changed over to Ready Refresh from My Water. To change anything on…read moreyour delivery the app doesn't work, the website doesn't work. The chat says it will change but it doesn't and you have to call in! deliveries have been good. They definitely need to work on their website and app. Should work so you don't have to call.

I'm going to keep this brief. Only use this service if for some reason you absolutely have to and…read morethere are literally no other options. Their "premium" service or whatever it's called saves you a couple bucks on the bottles, but inflates your delivery charge. Further, their website is horrible, and to cancel your subscription you're forced to call them on the phone and wait an insane amount of time to actually talk to someone. And then it's a toss up as to whether or not they'll actually be able to help you. This is shocking service, I honestly don't even understand how it's legal. I cannot in any stronger possible terms warn you NOT to use this service. You can refill your own bottles at almost any grocery store for ~$2.50, there is no reason to indulge in this predatory garbage. This is a huge woof for me.

We have used Culligan for several years now. I called regarding my bill because it had increased…read morequite a bit. After speaking with Sonia she explained everything and made some suggestions that would lower our bill. She also gave me a credit on our bill. Sonia was a pleasure to talk to. She provided excellent customer service, which is why I will be a long time customer

I love my new Water System and I love the customer service that I receive…read more Sonia always takes time to listen to me and ensure that I get whatever services I need Great Investment