We have had RNR pool pros taking care of our pool for some time... they have dealt with about every…read moreissue! They catch the problem and communicate the solution and have it handled efficiently and professionally! Great pool company we have ever had! Our pool has never looked better!

We needed to drain our pool and wanted to take the opportunity to change our pool from a…read moretraditional chlorine pool to a salt water pool. Robert, George and team were excellent in providing us superior service, exceptional knowledge about pool services and made this transition easy and seamless. The also installed a new pool display that hooks up to our wifi and let's us control the levels, etc. They came out a few times to make sure we were set up and hooked up. Could not recommend RNR Service Solutions enough for any of your pool needs.

Was going to have him help get my pool back from being green and have him service it regularly but…read moreforget it!! I called and made appointment to have him look at the pool and give me a rough estimate. He said he can come by Monday 8-9 maybe possibly earlier which is great! My wife was at home waiting.... She tells me no one has showed up it was 9 by then. So I called to see what time he'll be by and if he was running a little late... He said he went by at 7:30 no one answered the door. So I asked when will he be able to go back. He said not today and he'll have to check his schedule (rudely). I said thanks and hung up I asked my wife if she heard the door bell and she said yes she has to put the dog up and went to the door and no one was there..... He could've did a courtesy call when no one answered to see if someone was there! I'll go somewhere else thanks!

Excellent service! Shane has serviced my pool for about 6 mos. now. I have no complaints and my…read morepool is always *sparkly clean*. This is my first pool and Shane has been very patient with my many questions, and always able to answer/help. I recently texted Shane later in the evening for what I thought was an urgent issue. Problem solved in the almost immediate response. Simple, quick fix. The late evening response highlights the level of customer service Shane provides. I highly recommend using pH Balanced Pool Service. 5 stars well deserved!

They are currently my pool cleaners and have been unable to complete a pump filter repair in the…read morelast 5 weeks. I reached out multiple times and was promised it would be repaired in the next few days but I am still without a pool to use. It also doesn't help that a pool cleaner has been coming out weekly just for chemicals (pump doesn't work) and they are still charging me. Please note that after the first repair, the pool was worse as the oring was left out. Since that time it has been nothing but trouble. Plenty of other pool services out there to go to and I would recommend you use them.

Horrible customer service. Non responsive. Chose to fire us as a client after damaging our pool…read more(5k+ damage to coping and tile) instead of working to remediate. Offered ~$100 in incentive to make good on thousands in damage. DO NOT HIRE

Great communication. Free estimate for services arrived as scheduled. Friendly and knowledgeable!read more

Great experience with David and his company. His crew put in a hefty effort to get our pool back…read morein business. Thanks! And cheers!

Pay no attention to that negative review below because if you look at the pictures, the background…read moreis completely different so they are bogus.... ANYWAY, the guys came and put up my pool did a great job and cleaned up their mess...Have a couple issues, little leaks, waiting for him to stop by and fix. Very nice guys, Would recommend and use them again. 5 Stars Deborah, Surprise

I am a repeat customer a beach bum pool service. I originally found them through thumbtack to…read moreinstall a new filter for my chlorine pool. They did a great job and was very knowledgeable that I hired them again this month to complete tile restoration, acid wash, And repair the grout line. They are very knowledgeable, professional and do outstanding work. My pool has never looked better. I highly recommend Percival and beach bum pool service.

Damien has been amazing to work with. It's rare to find people who care about others. Damien not…read moreonly communicates in a timely manner but also has knowledge and a strong work ethic. Thank you for all your help.

Damien always comes to the rescue both in person and over the phone. Today he was able to help us…read moretroubleshoot our issue without a service fee.....which would literally NEVER normally happen! We always appreciate how helpful and professional he is and we will always hire him for our pool needs!

I want to start off by saying that Michael and his wife are amazing. They are so helpful when they…read moreare taking care of your pool. They would always do an amazing job when they are doing your pool themselves. When we started with them they even allowed me to use their pump at no cost to pump the water out of the pool. So generous. However over the last year or so they have, what I believe, gotten so busy that they have had to hire new people or contract out to other pool cleaners. I think this was due to the owners amazing work ethic. However as that change happened the service and cleanliness of my pool declined. Over that time I have had to maintain my pool more than when the owners were taking care of my pool. I had to fix a mold problem myself when one of their fill ins wasn't taking care of it. I have had to also get in the pool myself and clean the drain of things that should have been taken care of. Also I assume one of the randoms that cleaned the pool messed with the valves and it wasn't working very well. I got it back to perfect now and its cleaning perfectly. Maybe my lack of communication with them led to us having to part ways due to these issues and one other, but if a company hires someone to do a job the owners were doing before make sure they are trained well and can pay attention to detail. I would highly highly recommend them to anyone if the owners will be the ones cleaning your pool. However if you can't get them to do it themselves, sadly I can't recommend them unless more training for their employees can happen.

No not hire these people! As a single woman with a large diving pool, I made The mistake of hiring…read morethem after I saw his truck drive-by with his phone number posted on the side. They make you sign a contract which I don't have a problem with and then they tell you that they want to take every single holiday off etc... Which is absolutely ridiculous because the people with pools we typically use the pool for family gatherings etc. during the warm holiday seasons. My main problem with them is that when my filter broke he acted like he didn't know what happened and then told me that I needed to hire someone else to fix it! Leaving me on my own and even more money to spend! . The next two service treatments they left lots of dirt and grid in the pool and didn't even take the time to fish out the debris in the shallow end! Very lazy in my opinion Even after I asked him to remedy the dirty leaves at the bottom of the pool since I was paying them $115 per month! So I went and head and told him that I no longer need his services. When I hired my new pool guy he was very certain that these guys broke my manifold and gasket for my filter he said it had to of been someone pushing it down really hard. So that just goes to show that they're not honest and they do not take care of their clients! Run don't walk away from these people! From now on I'm only getting word of mouth referrals from my friends and neighbors not some phone number off of a truck that I see ! Update! After posting this Review- As you can see the owner is very Juvenile and Unprofessional! He in return attacks my character and my work- Wow! Just goes to show what a piece of crap this guy really is! Haha! Lmao

Love Big Family Pools for our Short Term Rental. They worked well with our pool reno and we find…read moretheir work up to our guests standards.

Over the years, I have hired several pool service companies and found that they are all very…read moresimilar. They stop by for a minute, throw in some chlorine and, when it starts to get hot, they "shock" the pool when it begins to turn green... They say the AZ heat is just brutal, and that shocking a pool is normal.  Fortunately, when I decided to purchase a new pool motor, I hired Big Family Pools. Dean gave me some options and was VERY helpful in the process. His honest, straight forward answers were greatly appreciated. I also learned that the pool cleaner that I was using was not the optimal cleaner for the type of pool we have. Less than a year before I hired Big Family Pools to service my pool each week, we had completed a complete remodel of the pool. When the water was added back into our pool, our former pool service company performed a "start up" chemical process so that the water would be balanced properly. They began servicing with chlorine and shock, as needed.  When Dean installed my new pool motor and pool cleaner, he tested my water for me and showed me the exact chemical composition of the water. We were both surprised at how out of balance the water was after such a short time since the "new" water was added. Having the opportunity to actually see the chemical composition and to learn more about properly caring for the water, I decided to hire Dean to service our pool. This was a few months ago and I am VERY happy with my decision.  Getting detailed reports emailed to us after each pool service to let us know what was done each week is SO much different than what we have ever experienced with other pool companies. Our pool water has never looked better and our pump and cleaner have made my life so much easier.  As a real estate agent, we have started referring Dean to our clients and have used him for pool inspections and pool repairs. I can not speak more highly of Dean's work ethic and knowledge of the pool business.  I am thankful to have a partner that we know we can count on. Thank you Big Family Pools.