Great instructors and environment! Everyone goes above and beyond to make the kid's experience amazing! From the instructors in the water to the staff checking you in, everyone is friendly and put the kids at the center of all they do. My kids have been going there for about 6 months and they are now both very comfortable in the water and know how to swim independently although my little one needs a bit more confidence in the water, she's leaps and bounds above from where she started thanks to her lessons. Their teachers are patient and make every class fun. You can tell they genuinely care about the kids. Thanks Aquatech! read more

Just did 3 months of swim lessons for my 9 month old son and LOVED it here at aqua tech! Our teacher is great, very interactive and explains everything we are doing and why! We love it! Highly recommend!!! read more

I have been trying to get a hold of someone by phone and email for almost 2 weeks...I just want to get some info..i bought a package and want to redeem it but cant reach anyone..very disappointing. read more

So, updated review!! Stellar customer service, Aquatech really cares about the patrons of their business. Anand reached out to me and apologized for the continuously rude behavior of their staff member. It's nice when a business can recognize when a family has been loyal for as long as we have and take steps to make the experience better. Steve, the manager has also been phenomenal! Got to give a shout out to Christina and Mercedes, both of my boys love them!! They are kind and not only are helping with physical development of my kids(strengthening their bodies) They are also helping them with social emotional development( they encourage my boys, boost their confidence, and talk to them continuously through the lesson). All in all I would recommend this place, it is so important for kiddos to get out and get their exercise, I am thankful this establishment is open. read more

My daughter's teacher, Audrey, makes our experience at Aquatech the best. She's really awesome with the kids, and you can see the enthusiasm she has when teaching. Also, all the other staff, from the front desk, to the other teachers, are really friendly, and you can just tell the staff who work there are really happy to be there, which shows. I'll continue to send my other daughter here as well. read more

Scott is an amazing instructor for my son Jasper at Aquatech. He really takes his time to teach swimming skills to our son. It's obvious that he knows how to work with kids and help them feel confident in the water. read more

Was a customer about 2 years ago. Paid for and did lessons for 6 months once a week in a small group class. After 2 months and no review of my child's progress I asked what was going on. They had no records of my child's swim progression or what he needs to be working on or any sort of report. 2 months. Then I was told that the manager (can't remember her name) will personally watch his next 2 lessons. The next lesson was the same and I asked the front desk where the manager was and she wasn't there all week. The next appointment he was "promoted" to the next level. How? Got no clear answer and cancelled our lessons then. May not seem like a huge deal, but my child had different instructors EVERY lesson. So if there is no report how can any instructor know when to promote or what to keep working on. Unless things have changed, I would not recommend. read more

Love it! I found a deal on Plum District for a month's worth of classes for $40. I grabbed it right away for my 2 1/2 year old. I loved everything about this place. They are informative upon arrival and give you a tour. It's pretty straight forward. You put your belongings in a cubby, wait in line for your class and get into the pool for half an hour. After the class, rinse, dry off with your own towel and change your clothes in the dressing rooms. My son is enrolled in the tadpole class and I can honestly say how much of a difference each week has been. He has improved in his comfort level with the water every week. The instructors are so patient and very informative, which I feel makes a better experience for both my son and I. We are at our 4th week and he did so good! He isn't afraid of jumping into the pool by himself, he can monkey climb his way along the pool to get out pretty fast. He's able to climb out on his own and just has so much fun playing in the water. I'm so glad I enrolled him in this class especially at the age he's at now so he can learn early. I highly recommend this school. We've had such a wonderful experience so far and will more than likely continue taking our son here. read more

Head coach is very arrogant and rude. He should work on his tone and learn how to communicate in a professional manner (especially in front of the kids). read more

We moved to the east bay several years ago and continued to travel to SF for swim classes every Saturday. We decided to give Aquatech a try to be a little closer to home. Thank goodness we tried it before completely changing schools because we were extremely dissatisfied with our Aquatech experience compared to the swim school we're still currently enrolled in. Their changing stalls were dirty / dingy, and dark. Seemed like they hadn't been cleaned in over a year. They don't properly assess the kids on their skill level and based on what I observed in the 30 minutes we were there, they don't challenge the kids to their potential All communication was done through their online portal which meant it was difficult to have a discussion with their staff about leveling, scheduling, and payment You pay for a months worth of classes up front and they do not offer refunds if you decide to unenroll Before signing up for a class, We used Aquatech's online swimmer assessment tool to determine the class level. The online tool informed us she would be a "Puffer fish". The criteria for the recommended class also aligned with the Level 3 class at our child's current swim school. After her first class at Aquatech, they emailed us to inform us our child needed to be two levels lower than what they were enrolled in, that they don't have any openings at the lower level class at this time, and to call the school to make other arrangements. We wrote back to say we disagree with their assessment and explained that she is enrolled in a level 3 at another school and if they dont have a class for her, then we want a refund for the remaining 3 classes. We received a generic automated response back from Aquatech letting us know they don't offer refunds but they would credit our account to attend another class in the future when one becomes available. We were then advised by Aquatech to unenroll our child before the auto-renewal date so that we don't get charged for another month, and to do that, we had to submit our request through a form on their website. Our experience with Aquatech was frustrating and disappointing and we are so thankful we kept our child enrolled in the SF school. read more

This is a great place for young beginners to learn to be comfortable with water. Nice facility and warm water. Classes are often full and need to wait for opening. Once they are ready to actually learn to swim though, I would either change to private lesson or somewhere with less student ratio. My son was stuck in the same level for a year. After 10 months of weekly classes, I asked for assessments. First time they told me he is pretty much ready, he should move up soon. Then 2 months later, I asked for assessment again. This time they said he needed to work on different things. This is not even the level that teaches any stroke, just how to swim straight! Finally I got frustrated and moved him to another facility with private lessons. He learned all 4 strokes in about 1-2 months period and can swim across the pool without any problem. read more

I love this place for my little 6 year old. She loves it too. They're very welcoming when you first walk-in. They always greet me & my daughter gets the extra attention, which I don't mind. =) I love that you can see the lessons over the glass windows. Also, it's always so warm inside the building for the little ones. I've had a few questions and they've always been able to help and accommodate me. My daughter started as a "SilverFish", and now she has graduated to a "GoldFish" and I'm so surprised and excited to know that she has learned to be very comfortable in the water within a month of being there. Thanks guys! read more

AquaTech Swim School - Concord - Graduate!!! Moving on to GoldFish =) - Swimming Pools Near Me - Concord, California

No one even call me until November! They have to nerve to ask me if I want to use the money I paid towards future classes. Yeah right. --------------------------------------------- They take your money and run! With No service provided. Went in on Saturday 10/7/17 for a trial. My son liked the instructor he met, so we signed him up for a private lesson Thursday at 6:00pm with Christian. Come in on Thursday at 5:30pm to come and find out my son does not have a scheduled class today and that his instructor is no longer working for the company! Should of told us that before we signed up specifically with him! I paid in full for the month of October for 3 private swim lessons as there is only 3 Thursday left in the month. Note it says start day 10/14/17 on Saturday. Well if that was the case then why did I pay for 3 classes instead of 2! The people working there says they will try to make it right give them a week to resolve it Mike and Valerie Okay fine everyone makes mistakes... But what happens next is what brings me to a boil! Then I get a miss call from AquaTech, I call them back and they tell me that My son had missed his class and that he can make it up ?!?! Wth. We were there and we were told that he did not have a class ! read more

Great staff!!! We took our daughter for her first swimming class, Brenda, my daughter's coach. She was very patient and very skillful. My daughter felt very comfortable after the first class! We are lucky to have Brenda as her teacher! We will continue the classes.... read more

That staff is very friendly and everyone is swimming. The manager I spoke with was very polite. Kind of cute too. I think his name was Quintin? read more

My daughter has taken lessons at AquaTech on-and-off for a few years. We love it there. It's the only experience we've had that's truly a swim school. Class sizes are a small size meaning your kiddo gets a lot of time practicing their skills. The instructors are talented and seem genuinely passionate about their job. The overall team is well staffed with lifeguards at the pool, well staffed front desk etc. The pool area is kept very clean and the water is warm making it comfortable for kiddos to jump in. This is the only program we've done that we've actually seen notable improvement in our daughter's skills. read more

I can't say enough good things about the staff. The front desk is always welcoming and the safety team members are sweet and patient, and the instructors are determined to teach the kids. I love that the changing stalls have double curtains, anti slip mats and plenty of seating. Seems silly, but my only critique is that I wish they played the TV with the sound on, and lower (or turn off) the radio. read more

It's been almost 2 years since we left Aquatech. My son started here with no swimming skill at all in 2016, but within 6 months the coaches here were able to teach him with all the strokes and prepared him for joining a swim team. He made it to the 2018 Contra Costa County Championship competition this year. We want to thank all the coaches that made it happen. read more

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Do not enroll your child if you have better options available. Your fee is non refundable inspite of you enrolling within 24 hours. They do not mention registration fee on website which is conveniently skipped. Overall, I do not recommend this place. read more

My daughter LOVES her classes! Everyone is very friendly and my baby is thriving. She looks forward to swimming every week and that makes me happy. read more

Kinda pissed to pay for unlimited classes and not get "unlimited" classes. When you see unlimited it is implied that you may come when ever you choose. Well, not in this case. Unlimited at Aquatech means when ever they have a spot for your child. So we paid for a month and in that month my children could only take advantage of the unlimited classes 1 time Had I known what their definition of unlimited really was, I wouldn't have paid for this option and I would've only done the 1 day a week option. So in conclusion, great for lessons but don't pay for the "unlimited" classes. read more

We have been going to Aquatech in concord for about over two years now. Both, signing up my son for group classes and going to the open swim hours as a family. yesterday i had second thoughts about staying in the pool. The pool was very dirty. We found three bandaids in the pool. The bottom of the pool had lots of sand feel like dirt in it. There were god knows what some other disgusting things floating in the pool. Also, all their rectangular stands for the therapy swimmers were all scattered in the pool. I ended up lining up 9 or so along their walls since I did not want my little ones to hit them while swimming. It can't be that difficult or expensive to keep the pool clean. When I brought it up to the manager she pointed out that the pool cleaners had been there in the morning. We got in 10:45?????!!!! read more

One my kids went there for one year and the other one for 6 months and it's waste of money. They didn't improve. Their absence program is ridiculous. I emailed them at 9;30 because of an emergency and they said no you can't make it up because you should have told us by 9 am. Another time my daughter had the flu and I called them once I found out with a doctors note and they said no you can't make it up. The place also smells like mold. Don't waste your money and get s private lesson or go somewhere else! read more

Very high quality swim instruction and amazing customer service. The staff is friendly, polite, and knowledgeable. The facilities are clean. And they provide makeup tokens for missed lessons, so you don't lose money when you go on vacation or have a birthday party, etc. Our child (seven) likes the teachers. read more

I can't say enough good things about this swim school. My boys (5&3) love it! Nice, clean place. Super friendly and encouraging staff! It's expensive, but this is a life skill, and after failed swimming lessons at other places, I am very grateful. read more

We really like it at Aqua tech. Our 2 year old has Mary and Everytime we come we see improvement in his swimming skills. Could not be happier. read more

AquaTech Swim School works best if you're either a member of the adjacent Diablo Rock Gym or you have little ones who need to learn how to swim. It's also a natural Kid's Birthday venue, of which my Son has thankfully outgrown. When last stopped in to this very nice and well run facility, the Parent/Children demographic was in full happy swing. Maybe I'll be back, put only under Parental and Grand Kid supervision. read more

Great teachers and good program for kids!!! My kids always look forward to going to their swim classes.

The weekend hours for family swim is a joke! They are constantly closed for events and the worst part is their staff don't always know family swim is closed for the day. I wish there is another indoor swimming pool around so I won't be forced to go back here. Ugh. read more

Response to the aquatech response, My kid started swimming lesson mid Aug. At that time I paid for Aug fee. Late Aug I visited the front desk to ask how to pay Sep fee. A guy input my credit card info to your computer system and told me all set. Are you saying I must keep track if you really charged me or not even after I gave you my credit card? You wrote you called me for payment issue. Excuse me? What number did you call? The only call from you was the one on OCT 1 to my wife saying you lost my card number bla bla bla. Please stop telling a lie. Your customer service is joke. read more

I think this place is great! The registration is easy, the staff is kind and professional on the phone and in person - and my son truly enjoys the lessons. I highly recommend Aquatech read more

Whose idea was it to change the lanes of the pool so that the children are sharing lanes and swimming packed like sardines? The tiger sharks and above classes should be swimming full laps so that they can build on their swim stroke. I love this place until the reorg of the lanes. I understand trying to accommodate the growing size of this place but the kids are swimming into the stairs or slapping into each other when they share two classes in one lane. Great school to start swimming but once you reach tiger shark, switch to a place that allows for stamina building and better stroke practice without having to stop because of the length of the pool. Also, another rule change, no sandals when you walk through the pool but the staff walks in and out with theirs. For hygiene purpose, they should be allowed. Very disappointing. read more

We started in the Concord AquaTech where everyone is very kind though they might be short staffed with one person at the front desk at some points. All the managers have been very inviting though one sticks out the most to me and my family which would be Michael even if there is a backed up line and he is the only one at the desk's Michael always greets the customers with a smile and makes everyone feel welcome! We now have classes in both of our locations and our kids are very excited to see him at both locations. The swim lessons are great and the instructors are very knowledgeable, I love what this place is doing for the kids! read more

I recieved a Groupon for an adult lesson and 5 lap swims last August. The lesson went great and I learned the techniques for free style swimming, back stroke and the butterfly all in my 30-minute lesson. I also came back to use the lap swim visits a few times. The first time I arrived, someone gave me a tour of the place. It is clean, has vibrant colors and looks great inside. The pool is also very warm and they provide pull buoys and boards if you need to use them. The only thing I didn't like is they do not answer the phone if it rings in the evening-- at least that's what happend when I called two times around 8pm-ish. It would have been nice if someone would have just picked up the phone to answer a simple question I had. Other than that, overall, I like the place and it is close by to where I live. I also like how open lap swimming is open until 9pm, which allows me to come here after work and dinner. I plan on coming back to use the pool for some more lap swimming. read more

Great instructors, that engage and interact with your child and teach well. POOR management. They don't answer their phones, ever. Never has their been any superior to a college aged instructor on site. They have a safety system of someone outside of the pool spotting young swimmers who are not actively swimming to make sure they are safe, but I absolutely do not trust them, I watch them and they are frequently NOT watching the kids. I have a young child out on a platform, and I am far away. When the swim instructor is with another child, it's very easy to imagine them slipping and not being seen. read more

We have tried swim lessons at most of the swim schools in the area. We love Aquatech. The facility is sparkling and clean and the layout is convenient and safe (and friendly with a play area) for bringing younger siblings. It is easy for children to rinse off after class with the showers just outside the pool. At other locations we always struggle with finding a way for my 6 yr old to shower before leaving. He is too old for the Women's locker room but a bit too young to venture into a men's public locker room all alone without Mom. The staff is friendly and skilled. Classes are run efficiently with staff helping to check students in and evaluate them as they swim. The students are motivated to work through the different swim levels and earn their ribbons upon completion of each level. And scheduling, including make-up sessions, is so easy and worry-free. This is a great school for maintaining and building swim skills. We also participate in more intensive lessons a few times a year and have access to lots of fun swimming during the summer so it all rounds out really well. read more

Got a deal here to try the intensive program out. My daughter is 3 and was nervous about starting, but it was reassuring to see that they have a level for just that type of child...or so I thought. Not so much. While I thought the idea of the platforms they could stand on would be great, it wasn't. My daughter would cling to the side rail while the instructor was out helping another one of the students like she was going to fall in any minute. I did really like the 3 to 1 ratio though...this is smaller then any other group lessons I have seen. She loved her instructor and her instructor tried to make her comfortable, but sadly this place was too chaotic, confusing, and overwhelming for her. There were 5 other areas with groups/privates going on while she was in her group. This also meant they had VERY small area to move around in. The area for the second half of "free swim" time was 6 feet X 15 feet (I'm not kidding it was tiny!) with 7+ plus kids in it at all times. The first 2 days there were 2 instructors in with them so they got to do quite a bit more, but on the third day there was 1 instructor for 8 kids! My daughter got off the swim platform a total of 2 times and for maybe 2 minutes...she was standing there looking scared the other 28 minutes. Not exactly skill/confidence boosting. I wanted to like this place and had heard such great things (in hindsight all the positives were for PRIVATE lessons), but not for us. She cried everyday and didn't want to go. I will add the other 2 students with her seemed to be doing great during the lesson half of the hour as they were much more comfortable in the water. They had problems with the free time though too...one of them actually left early the last day because he kept asking to get out of the water. Kind of a waste if you are expecting a full HOUR. My take - great if you have an enthusiastic learner, but not the place if you really do have a nervous beginner. I also would not recommend the intensive lessons when it is crowded aka summer time. read more

This place was highly recommended by my cousin. Originally I was going to sign up my kids for private lessons at a different place, but after hearing great things from this place I decided to give group lessons a try. My kids, 8 & 12, had previously taken lessons but still needed more training. Aquatech took the time to evaluate them and place them in an appropriate level. To my surprise, after two lessons I got an email they had advanced a level. My kids were thrilled and so was I, instead of keeping my kids in the same level for the remaining of the "season" they were able to smoothly move them to the next level. They didn't have to wait until the next "season." When we told our kids we would have to stop swimming lessons due to busy schedule they were actually sad - can't wait to sign them up again once our schedule clears. If you want to more info, the best thing to do is go to the place and inquire. read more

My 4-year old and 6-month-old take lessons here. The water is very warm for the kids and the teachers are amazing (we've been with 4 different teachers), but my son's favorite is Teacher Stephen. The facility is brand new, modern, very clean! The cafe is small but good and they have a liquor license application in (Yay! I get a sweet, sweet 30-minute vacation while my son learns to swim!!) My only complaint is that there's a TV in the children's play area and once they start up the movies the kids immediately stop what they're doing and stare at the TV. I highly recommend Aquatech for beginning children! read more

Been coming here almost two years. It's definitely not the same as when we first started here. There was a huge turn over and we miss all the employees that used to work here. Everyone used to be treated like family, you'd come in and there would be such a welcoming vibe, everyone knows all the kids names, it was full of excitement for the kids. They would connect and remember stuff about your kids and everything, they were fully interactive with every family. Don't get me wrong the current employees here are nice, still say hi, but it's totally not the same, they lost that full on experience for the kids. Since the renovation it's like a whole different place. We used to do unlimited classes but changed it to 1 day a week. It's a nice place for kids to learn how to swim. I just miss that connection we used to see each moment we would walk in between staff and all parents and kids. read more