This evening Sarah and Todd installed two double paned stationary windows in our home. Watching this couple work together was amazing--careful, collaborative, efficient. As they removed the window in our family room it shattered. Todd said that sometimes happened. Sarah assured us they would clean everything thoroughly in minutes--and they did. At the end both windows were securely installed and spotless. Seeing Todd and Sarah working together was like watching a ballet! Arcade Glass is a family business, three generations at work in Ventura County. Yes, scheduling is sometimes challenging because they are a small family business, but they understood and met our timing needs. We highly recommend Arcade Glass! read more

excellent service ; very quick so we could lock up and be protected. Brought window in and got it repaired same day service.

Absolutely impossible to get a hold of. Would probably not use again. I had an order that I was told to call to make sure someone was there to pick up, since I guess they're not always open during their listed business hours. I ended up calling because I hadn't heard from them in a bit, and they informed me it was ready to pick up, but that I should call the day before to see if they would be open for me to pick it up the next day. I called and emailed over 10 times on different days the next couple weeks to see if I could pick it up, with absolute zero response. Finally, i just had someone who happened to be going somewhere near their office swing by and see if it was available, and they grabbed it for me. Apparently the person who had given it to her said, " oh yeah, we've had this ready for a while now." Product was fine, but not worth the hassle. read more

Called and asked about a glass top for a desk, gave them the measurements and had the custom order at the shop within 7 days. So kind and easy to work with read more

Wanted to replace shower door. Called 4/29 and spoke with Todd who asked lots of questions and said that he would need to come look at it and measure. I sent email with photos and measurements. Sent follow up email 5/7 after not hearing anything. Got a response from Sarah 5/8 who said that she would research and send a quote. Never heard anything more. Their competitor in Santa Paula ended up getting the door installed as he followed through with me. read more

I have been remodeling a home and I was so fortunate to select Arcade Glass for my shower installations. Todd is exceptional. I say this after several remodels. I have worked with a lot of subcontractors in my time as I have a penchant for remodeling my homes. Todd is one of the best I have ever come across. Communicative, patient, fair, honest, attention to detail, great ideas at resolving problem areas, excellent quality installation, conscientious, careful. He goes above and beyond and they are a family business you can trust. read more

Awesome customer service!! Two years ago Arcade Glass installed beautiful glass shower doors in our master bathroom along with large high quality vanity mirrors, they did an exceptional job. Last week I called them because the shower door handle was loose, they came out and noticed a part of the handle had falling out. They replaced the missing part the next day with no charge and no hassle. They were polite and professional. I would recommend them to anyone. Our house was located in Ojai California, where Arcade Glass is located too. read more

Arcade Glass is a great company to work with. I called for an estimate and they were able to give me a fair price over the phone and didn't try to pressure me. If you have a broken piece of glass, they can be trusted to call. read more

After 20 years of loving Arcade Glass for my business and home needs, I have decided to go elsewhere with my business. The receptionist/office assistant loves to be incredibly RUDE and arrogant to the customers. The receptionist has single handedly made what was once an easy, non stressful company into a NIGHTMARE to deal with. I would have looked the other way when she first came into the fold, maybe she is just new, nervous, unequipped perhaps? So, we tried again... and again... and, yes, again...could a customer relations employee actually be so rude, arrogant and just plain unhelpful? The answer is a LOUD YES! Don't walk, RUN to another glass place. read more

I needed a piece of glass for our coffee table. They were so nice and had it done and delivered in just a few days.

We have always been very pleased with Arcade Glass. Recently we ordered glass for a shower enclosure. There was a problem getting it from the manufacturer and we needed it for a family reunion weekend to complete our bathroom remodel. Todd was kind enough to install a temporary piece so that we could use the bathroom until the other piece arrived. We felt that he went above and beyond our expectations and we highly recommend Arcade Glass. read more

Wow! I am so impressed with the service at Arcade Glass. I got a call today from my neighbor that my sliding glass door was shattered. I was pretty worried about getting it fixed because we have two little ones and the glass was that old-fashioned dangerous kind. I called Arcade Glass at about 1:30, by 3:30, the owner had already been to my house, measured the door, found the replacement glass and was ready to install it. Within a couple hours, my living room was spotless and I had a new clean sliding glass door. What amazing service! I recommend them highly!! :-) read more

I had an old American Standard glass shower door and glass return with an aluminum frame mounted to a fiberglass shower enclosure. Standard tract-home bathroom stuff that was 22 years old and falling apart. Todd and Sarah at Arcade Glass got back to me quickly with a quote after making an on-site visit, ordered the parts, scheduled the removal and new installation (2 different trips because we had the bare shower re-glazed in between) and completed the job exactly on the timetable they promised. They were not the cheapest quote. I got another quote that was $400 less. But as far as I'm concerned, reliability and follow up is worth the price premium. I had a tight schedule for this house rehab project and they performed flawlessly! Thumbs up for Arcade Glass. read more

Great service, excellent quality. Prompt, honest and thorough. Todd is knowledgeable and got me a glass door I'm very happy with- I'm a satisfied customer and will be using Arcade for all my glass, mirror and window needs read more

We have used Arcade glass several times since we moved to Ojai and have had great experiences with them. Todd and Kurt just finished another job at our home and although an issue came up they corrected course and did a stellar job completing the project, PLUS fixed a few windows in our home I thought were lost causes. Now the windows work perfectly - and I thought we'd have to replace them. They also clean up after the work very well and are genuinely kind. Todd has wonderful "customer service type" demeanor and will go out of his way to make sure the job is done right. I highly recommend them. read more

I have used the services of Arcade Glass for many years. Recently, Todd has been handling all of our house projects involving glass or mirrors. He and his team are kind, communicative and skilled. Their high-quality work is precise and aesthetically tasteful. I highly recommend this small, family owned company. read more