I was able to get the trip charges removed & had Arch install a root barrier, which they determined was the problem. They recommended we wait 6-8 months to see the house settle back down. It's been a year & that hasn't happened. So, it looks like we'll need to call them back out for more piers. read more

STOP - DO NOT HIRE THIS COMPANY - RUN THE OTHER WAY!!! THEY DO NOT HONOR THEIR WARRANTY OR THEIR WORK!!! HORRIBLE COMPANY!!! I hired this company after looking at and getting 6 estimates and doing my research. They did a HORRIBLE job!!! My house was WORSE than it was before they did the work. When I called them up with my "Lifetime Guarantee", they blamed me for their failures to do the job properly! Ridiculous!!!! I sued them only to get back what we paid the attorney and I had to pay a second company to re-do the foundation repair and fix what they screwed up!!! DO NOT HIRE THESE PEOPLE!!! Run the other way, they are not ethical and they do not stand behind their work. read more

Clay with Arch foundation did a comprehensive review of my foundation. They found everything to be in tolerance. Clay is honest and reputable. Highly recommed. I also used them 10 years ago to install piers on a prior home. They did a great job. I had hired an independent structural engineer and the concurred with Arch foundation with the piers needed. Highly recommend. read more

Hired these guys to install steel piers. Crew worked fast and lifted my house, resolving floor cracks and making all interior doors function properly again. There is some minor drywall cracking from the process, but that is normal for having half of your home raised more than an inch. This was turn key work, they do everything from sending utility inspectors, to full cleanup. One thing I would recommend for homeowners is to hire your own engineer independent of the contractor, then request bids from a few (this one included). My only issue was the construction crew seemed to have used my cul-de-sac as a toilet. In the future, I would recommend requesting they either bring a port-o-potty or maybe a bucket. I am giving them 5 stars since it might have been Gatorade, and I can't say for sure it was urine. read more

STOP! DO NOT USE THEM FOR ANY REASON! When my wife and I bought our beautiful home two and a half years ago we had the previous owners adjust one pier by the back porch. That was the only work that has been done on our house since 2006. After about a year and a half, I started seeing minor cracks and separation due to settling. The City of Plano gave me the permit for the company that did pier work in 2001 and 2006, and of course, the company that did the work in 2012. Unfortunately, the company that did the work in 2001 and 2006 was consolidated and ascertained by Arch Foundation. The work done in 2012 was only an adjustment of one pier and that back porch area has not moved. I called Arch and after they canceled the first scheduling for measurements, they rescheduled three weeks later. I reviewed their Yelp and Google reviews only to find one bad review. I let them come out anyway only to get more info on pier work. Instead of adjusting the piers that already exist, Clay McClintock wanted to install 24 new steel piers for over 11,000.00. I had said before the measurements were done that I was primarily interested in adjusting the piers that already exist. I told him to work up a plan for adjustment and he said he didn't really know how to do that. I then said, have a nice day. This is NOT a real company. DO NOT USE THEM FOR ANY REASON. read more

UPDATE to my last review: Clay came out today, remeasured and explained everything to me, including that a sewer leak that we had fixed could have affected some things. We're doing a mixture of new work as well as warranty work, and Clay called to get us an appt for the work to be completed before he left. I appreciate his attention to this and for coming up with a good resolution. Work is scheduled to be completed next week. read more

DON'T USE THIS COMPANY. THEY DON'T HONOR THEIR WARRANTIES. I had foundation work done one year ago that was supposed to come with a lifetime warranty. My house has clearly shifted as I have new cracks where I had them prior to the work being done.I asked them to come out and re-measure, and they charged $75 upfront (even though the contract said that there would be not charge if work needed to be redone - quote "office policy) Then got a letter weeks later saying that no work needed to be done. Arch is slow to respond and doesn't stand behind their work. I would strongly recommend using another company. read more

Worst company ever!! They have been sending the same report for us for two years. You have plumbing problems fix those first. We fixed the problems and then they still will not fix the foundation. Life time warranty they will not honor. I have a 1 inch gab from my outside wall and the floor you can see day light and they said everything is fine it's not the foundation. Bob Snyder makes a fortune selling snake oil in the form of a warranty. Go with Integrity foundation!! They are great!! read more

DOESN'T HONOR THEIR WARRANTY Arch Foundation installed piers on our home for the previous owner just before we purchased it. Shortly after purchasing we started noticing brick cracks and cornice trim separation near the garage where they had put the piers in. We had transferred the warranty to our names as instructed on their sheet. We contacted them to come out to take a look at the piers since there was obviously something wrong. The tech with the Zip-Level informed me "No, everything looks fine. You don't need any repairs." then promptly took the $75.00 warranty check from me for him coming out. I tried to explain the simple math of the measurements going down from the initial warranty readings to his current ones but he wouldn't listen to me and tried to rush on to his next appointment. The problem got significantly worse as time went on so I had him come back out a little over a year later so he could see how much worse it was and hopefully fix it. I got the same treatment and same brush off then he took my $75 again. We then tried again the year after that and were denied again. The exact wording on their denial letter each time said "The foundation supports installed by Arch are performing properly and no adjustments are needed at this time." If a 1.1" drop of a foundation pier is acceptable to a foundation company then I would highly advise nobody do business with that company. If trust is the largest motivating factor in having someone work on your home why would you choose this company when they won't stand by their written warranty? They have wasted my time and money and I will be warning all of my friends and family about them. read more

DO NOT USE!!! SCAM!!! I bought a home that had 16 piers put in by Arch Foundation, now having issues in those areas where the beams are. I was suppose to have a "life time transferrable warranty" called and was told since I didn't pay the $100 trans fee (which I was never told about when I called 3 months earlier when in fact did transfer the warranty from the previous owner to me) that my warranty is no voided! Are you serious?!?! Horrible customer service. Why are you so afraid to warranty your work? read more

DO NOT USE THIS COMPANY!!! WORST COMPANY EVER!!! They "fixed" my foundation 2 1/2 years ago and the cracks in my house are worse than they were before they fixed it the first time. Everytime they come out to reassess the house they say "this part of the house wasn't covered" and want more money $$$. They will do anything to get out of backing up their warranty! The engineer came out to reassess my house in December 2019 and said it needed fixing/adjusting for more money and I just got the report 3 months later telling me it's fine and there's no fixing or adjusting needed! This company is a scam and I'm hiring an attorney to sue them as we speak!!! Save yourself and run the other way as fast as you can!!!!!! read more

GREAT company. Their staff are knowledgeable and take the time to explain each aspect of the repair estimate and answer questions. They've been in business a long time and I am happy to recommend Arch to anyone. read more

DO NOT USE THIS COMPANY - Every bit of work they did, cost us thousands more. Arch repair did a number of repairs for us, and the work failed. The house began having cracking within the next two years. We called them back and after numerous calls and thru great pains they came back and repaired. During the repair they acknowledged they had broken water pipes but had fixed them. Immediately and over the next four months our water bill continued to rise substantially. Upon calling a plumber to look for a leak, we discovered a leak at the identical place of the repair. According to the plumber they had pulled on the water pipes to the extent of causing a leak under the foundation. They claim they are not responsible for this, despite the first install of performing plumbing test. read more

STOP...DO NOT USE ARCH Foundation. They do not honor warranty. Realtors have discontinued referring their clients to this business.

We bought our home about 14 years ago, it had previous work done by Arch. Over the years they have been very accommodating adjusting the piers under the lifetime warranty. Let's face it no one wants to have foundation work but we had to have additional piers installed over time due to the age of our home and other factors and each time we felt like we were in good hands. Showed up on time, stayed on the job until it was finished, cleaned up very well and always did what they said they would do. read more

Before putting our house on the market, our agent suggested we get a foundation report. We called Arch Foundation and they came out and checked our foundation at no cost. Lucky for us, we have a clean bill of health and don't have to do any foundation repair. What a relief to know that a professional gives us the green light! For a small charge they will write up a summary and report explaining their findings so all perspective buyers know that our house has a secure foundation. The process went seamlessly and we are ready to confidently move forward putting our house on the market. read more

We purchased our home in Allen in November of 2013. The previous owner had Arch do some foundation/slab repair and transferred the lifetime warranty to us. I asked Arch to come out and check the foundation because the back door has shifted and will not latch. Arch sent a representative out, charged me $70.00, and two weeks later sent me a letter stating everything is fine, but keep the foundation watered. Pretty cool deal when you think it through. Yes they took measurements...yet made no recommendations as to how or what the issue with the door and now windows are. NP though...will hire a licensed Civil Engineer and see where the process leads us. read more

Arch Foundation Repair caused massive damage to our home through their negligence. The first day of work, Arch hit a gas line; gas co., fire dept., police and ambulance were called out and shut the neighborhood down until repairs were completed. We had to stay in a hotel due to gas vapor build up. Next day they resumed work; as I was sitting in the living room I heard a loud horrendous crash; I ran outside, asked what happened and the foreman said "sorry ma'am, the hydraulic slipped." The slip broke 3 drain pipes and caused major horizontal and vertical cracks in several walls and corners of the window, massive cracks in the bricks outside and damaged the new stone work around the window. They over-lifted the house; 3 attempts to correct it so interior doors could open. During arbitration, the foreman flat out lied and denied that he told me the hydraulic slipped. Sadly, it is my word against the foreman's. Hard to prove negligence during the process of their work when the truth cannot be told and they are deceptive through their lies! Now, we are out $15,000 in estimated repairs! 8 complaints have been filed against them with the BBB, ours being the 9th...as well as finding so many other complaints about them when you google their name. Most dishonest and negligent company I've ever dealt with. read more