Today we received the final item, the Wessex sofa, from the order we placed in November. The delivery people were lovely, as always, and the couch is beautiful, as are all the pieces we have ordered. Now to the negatives. 1. Delays! We finally received the final item from our order after 7 months. Our home looked pretty unusual with a mishmosh of old items and new until the last piece finally arrived. It was also logistically challenging. As we had previously received the other items, it was our responsibility to move them all (including a large heavy desk) out of the way so the final item could be brought in. This would not have been an issue if they had all been delivered at the same time. There was also a delay with the delivery contractor. We had our old couch removed on Friday night and moved all of our furniture out of the way so the new couch could be delivered as scheduled on Saturday morning. After numerous calls to Arhaus and the delivery company on Saturday we learned that our delivery would be pushed to Monday. This was less than ideal as we had no couch and all of our furniture was unusable and piled in a corner for the entire weekend. It turned out that there was a problem with the original delivery truck. These things happen, but I was disappointed that the company didn't take any steps to support the original driver, such as hiring a second truck to do the second half of deliveries while the first truck continued with the first half, or something like this rather than delay every delivery on that truck. 2. Poor communication! This company has never once contacted me with an update. I always have to call to check in and somehow they can only predict a couple weeks out at a time (often still very inaccurately). It is an enormous waste of time to call every 2-4 weeks to check the status of each item in your order for 7 months and for the prices they charge, the company really shouldn't expect this from customers. I cannot count how many times I was given a date for when my item was supposed to arrive in the warehouse only to call on that date and learn it would be weeks more...again and again. How can they not have a better estimate or system for notifying customers. And then even once the item arrived at the warehouse and I paid the remainder of my balance, there was a delay leaving the warehouse then a delay with delivery. It seems that culturally Arhaus does not care about the time of their customers as even their delivery service has poor communication. We were never called to confirm our delivery window and then we only found out our delivery was delayed from Saturday to Monday after we called to figure out what was going on. Overall, I'd say all of the items we received have been very nice, as expected. All of the people we have interacted with have been great. The delays, lack of communication from the company, and shear waste of time trying to keep track of my order make me think twice about ever ordering from Arhaus again or recommending them to friends... read more

I will only buy what I can carry out of this store. Good service in store when choosing your furniture once you leave this is when it goes down hill. Projected delivery way off for dates. The worst delivery service and customer service, rude and inconvenient to set up dates. I voiced my concerns only to be met by absolutely no care whatsoever. I will take my business to RH. read more

ORDER PLACED 6 MONTHS AGO FOR BED, STILL NOT RECEIVED, PAID IN FULL: I placed an order online for the Lucia bed on July 8th with a 50% down payment. It stated that delivery for this bed would be four months out. I waited expecting to be contacted beginning of November regarding status of delivery. By November 9th, after receiving no word, I reached out requesting information on my order. I received an email that said, "I do see the ETA as 12-26-20 for the bed and as soon as this commits to the order someone will reach out from either our web department or our scheduling department to get this out for you". No reason nor apology was even attempted to be given for the two month delay. January 1st rolls in and still no word, nothing at all. So I sent an email asking for any information and expressed my dismay at the lack of communication I'd received for an order I had been waiting on for 6 months. Two days after I sent my email my credit card was charged for the remaining balance. As of today, January 7th, I have received no communications from Arhaus regarding my $1,300. bed. UPDATE: Received this email from Arhaus this a.m.: "Your order was shipped out of our Cleveland warehouse yesterday 1/7/21 on the way to the hub in your area. It normally takes 3-5 business days for it to get to CA and for the hub to get it checked in and they will then call you to set up in home delivery. I apologize for no one communicating this to you. I am going to include the schedulers phone number to this email so you can reach out to them if you do not hear from them by end of next week." So, if they don't call me I need to reach out to them? It's my job to chase them down for a bed that is completely paid in full and I have been waiting on for 6 months? WTH? I don't know what this company is up to but buyer beware. UPDATE: Today, January 12th, I received notification that the bed is scheduled for delivery on January 20th. read more

After posting my initial review, someone from Arhaus asked me to contact them regarding my experience. I actually thought that they may be genuinely interested in hearing about my experience. I reached out.......two times and have heard nothing! Enough said. read more

To be honest I love the furniture and decor from Arhaus but over the past year I have never experienced such horrible customer service to the point where I can no longer shop here. It has been one thing after another. Pricing of wrong items time after time, later than expected delivery, promises that they can't and shouldn't make to customers. They always have to refer to a manager to get anything done because they all don't know what they are doing. Arhaus must have a very complicated system or lack of training and hiring. All I know is that I'm done shopping here. It's just not worth the headache. read more

Great service and attention to details. My wife and I purchased a sectional there not long ago and they were very professional and helpful. We love the piece so far and will be back for more exceptional furniture. read more

We purchased new dinning room chairs at Arhaus and the experience was amazing. We got the chairs home and we were having some doubts about part of the order. We worked with the manager Chris and he made the experience fantastic! Not only did he exchange the chairs with something he recommended that looked more in line with what our vision was - but he made it painless and easy!! We have always loved the quality and caliber of furniture in this store- but when you add world class service - there simply isn't a better place to shop! Thank you Chris- we will be back for our next home project. read more

It's amazing this chain is still in business. Yelp reviews for Arhaus stores all over the country average 2 stars or less, and their BBB rating is a dismal 1.05 out of 5. We were looking at buying a couch and 2 chairs, but after reading so many stories of people putting down deposits and then waiting months and months for their deliveries-- with no ability to cancel once having ordered-- we provided Arhaus with what we felt was a reasonable way to protect our deposit. We offered to order a stock couch and 2 stock chairs (nothing custom) if they would simply guarantee in writing that we could cancel the order and get a full refund of our deposit if Arhaus wasn't able to deliver our order BY WHATEVER DELIVERY DATE THEY FELT 100% CONFIDENT THEY COULD COMMIT TO. They declined. Not a good sign their promises are meant to be kept. Rather, their deals are structured so their customers tie up their own money and have to remain committed to waiting indefinitely for their orders...or pay fees for canceling. We saw one customer review where a buyer had been quoted 8 weeks for their furniture but hadn't received anything after a year-- and were told they would still be penalized if they canceled. Buyers beware! read more

First, the store itself in Walnut Creek gives the impression of the pieces being very expensive -which they are. My wife wouldn't even walk in when passing a number of times because other options of similar quality appear to be more competitively priced on a regular basis. Having said that, we managed to hear of a sale which was fantastic! It allows us to actually walk into the store for once and check it out. We ended up buying 8 dining chairs and a buffet table. The sales associates were fantastic and we were looking forward to our order - hopefully in time for family visiting in 2 weeks... that's when the problems started. At the store we were quoted 10 days for the furniture to get to a regional distribution center, at which time they'd be scheduled with us for delivery. Our different pieces didn't get out on the same truck, so we ended up getting different delivery dates. On the 10th day I got an email, SMS, and call, all asking to schedule the order - pretty confusing because info was different on the different modes of communication: Call us, schedule via web, etc. Long story short, even though it takes 10 days to go across the country, it takes at least another 10 days to be delivered locally - how does that work!?! The logistic company (not Arhaus) was really confused resulting in conflicting messages and a delayed order. I still haven't received the furniture, but I'm crossing my fingers things will arrive on time. With all these issues, I likely wouldn't recommend purchases from Arhaus again - even with the sale. There are other companies who can manage their logistics much better and get pricing right on a more regular basis. read more

I wish I can give negative stars, this shop is in fact a mail order furniture business, they don't seem to have anything produced in stock, only few models and catalogs to hook the customers. After 3 months we are still waiting furniture paid in advance. Other items ordered in Sept last year were barely delivered in March. The sales people are deceitful about the delivery time. They never commit on deliveries, however, would have you pay months before anything gets delivered. Horrible experience, we are calling every few weeks only to find out that the delivery date is further pushed away. read more

The 5 star review is for Jenny! I recently bought a new home and am the worst when it comes to interior decorating. She listened to my preferences but also showed some things I wouldn't normally choose and how to make it all mesh. She even came to my home to help measure and make sure everything would fit. I'm not only happy with my purchase but more impressed by her service! Thanks Jenny :) read more

Let's say you're reading the questionable reviews right now and think "Nah, they can't really be that bad." I mean, that's what we said last August, ten months ago. So we went in and outfitted our entire living room and part of a master bedroom with Arhaus. By the end of the day, we left happy, our sales associate was giddy and our Visa was smoking . Our sales associate assured us she would be in contact 'every two weeks' with an update on our order. Wow, that sounds like amazing customer service, we thought. Two months roll by- no contact from Arhaus. Three months- still crickets. I start calling at 14 weeks post custom order purchase. That phone call was the beginning of our nightmare. Didn't receive any returns calls from our sales associate. Yes, she still works there- I asked. Finally only THREE of our five pieces of furniture arrive; two of them are damaged. A new couch needed to be remade (serious no one saw the grape sized hole??)- we keep the damaged coffee table and couch until they can ship us a new one. Oh, and our chairs? Still back ordered... Second couch arrives (5 MONTHS past original date), Delivery man damages it upon entry. Yep, that's right. Also the cushions are too small and irregular in shape. Don't worry, Delivery guys will tell you they deal with this all the time. They can take the furniture back if we want. Still no chairs... February we are told our chairs were accidentally sent to Louisiana...our home is in Tahoe. Maybe they went for Mardi Gras, who knows....Seriously people, can't make this sh!t up. We fight and fight to cancel what's left of our mind-blowing mess of an order. Arhaus right hand doesn't know what the left hand is doing- from the local to GM to corporate. All sheep, no decision makers. March we receive a partial refund. I sit on writing this review because I believe karma is stronger than a yelp review, and I'm not really a mean person. I also don't like to get walked over.. But to date, we still have not received a FULL refund on our purchase. They screwed up the tax for NV, overcharged us, covered it up and now say they owe us nothing. Except, we are smart people who keep receipts. Their accounting department apparently runs on common core math principles - it's mind-boggling how they operate. Now we are TEN months later and still dealing with this incompetent company. I don't care how cool their catalogs look, or how soft their furniture feels... if you can't examine it in the store and carry it out on your back, walk away. There is no liver strong enough to deal with this place. Trust me, after ten months of this nightmare, mine is crying for help. Arhaus, you've had your chance to refund us and we want our FULL refund back. The game needs to end, now you're on blast. read more

If you like a company that likes to take your money and then treat you like a worthless piece of crap to be discarded, you should shop at Arhaus. We purchased 8 dining chairs there and were told that they would be ready by Mid to late March. Late March, when we have not heard from the company, I place a call to the store, where I first am on hold for ten minutes, only to be told that someone "will call back". That call never comes. Email to the company requesting information about the order similarly goes unanswered. Email to the sales person, you guessed it, unanswered. Well today, we finally were supposed to get delivery in the 3 - 5pm window. At 2.30pm I get a call that delivery is 30 minutes away. I rush home. By 3.30pm still no delivery. At 3.45pm I get a call from the driver that he thinks the road is too narrow to get his truck through. Of course, the delivery completely disregarded instructions we gave them about which route to take. In 5 years living here, I have never had problem with deliveries. So today, 10 weeks after placing the order I have wasted an enormous amount of time with Arhaus, and still have no chairs. I'll take my business elsewhere. Arhaus clearly could not care less about its customers. read more

I recently purchased furniture from Arhaus...I must say I am so pleased with the funiture , but most of all the service I received from the people that work there was the best ever...Phillip who is I believe is the manger was delightful, funny, and so sweet...he seemed to know everything...he even knew the distance between two wall plates in my home, by just a picture..and ya know what? He was right... Vera was the gal that helped me find what I needed, and she was also so friendly and helpful, and had a good eye for what went together...they were both so helpful, and I would recommend all my friends to shop there... Very happy customer...Kim from Danville read more

We have just moved and bought a.bedroom set,bedding and six dining room chairs, plus some incidentals from Arhaus. When we completed our purchase, we were handed a receipt and a page of fine print. We weren't able to use most of it until Saturday when the rest of our furniture arrived four days ago. After putting the bed together, we discovered that we had purchased the wrong size shams and that we didn't like the blanket we had purchased. We went to the store and tried to exchange our purchases and were told that because more than 30 days had gone by, they could not let me exchange the product. I asked where it said that. It was on the second page in fine print. The manager assured me they make no exceptions. We will not shop there again. read more

UPDATE: DO NOT ORDER THE WORDSMITH RECLINER! 7 months since ordering and still no chair. Arhaus will gladly accept your money, tell you every 6 weeks that the product is 'about to arrive in the warehouse, expect a call', and then it won't come. Never once been contacted with an order update- I have to call and keep pestering. The company reached out to me for my contact info based on this Yelp review, I provided it, and never heard back. Original review: Really disappointed - for the price you pay I'd expect better customer service (updates to my order when it's not going be be on time) and a better adherence to commitments. Ordered a gorgeous chair in September, was told mid November for delivery (yay! Before Thanksgiving!) . In November we called and heard mid December, just called today and heard mid January ("your order has been pushed out") is the only explanation we get. It wasn't even a custom piece. I'm disappointed because I like(d) the product but after this experience we won't be future customers. I'm contemplating canceling the order on principle- this is ridiculous. I call about once a month for an update. I never would have ordered this chair had I known it would take 6m+ and for some reason I keep hanging on because I've made it this far. read more

I have never encountered worse customer service. I ordered a table and the table delivered was not as I expected based on the website and a picture that an employee sent to me. I have attached pictures so you can see. The table with the price tag is the picture sent to me by an employee from the Walnut Creek store. The other picture is the table that was delivered to me. I refused delivery of the table because it was the wrong color. I immediately knew as soon as I saw the table! It was yellow with black lines all over it! I have made 5 calls to customer service. The manager at the Walnut Creek store was extremely rude to me and said the table was the correct color. He said the picture his employee sent to me was taken in a dark area and that it didn't reflect the true color of the table. He didn't understand that I based my purchase on that picture that his employee sent. I would never order from them ever again. Be very careful before ordering through Arhaus- or at least through the Walnut Creek Store. I am shocked by their lack of customer service. I thought I was dealing with a respectable business- didn't turn out that way. ***UPDATE*** After the manager at the Walnut Creek store raised his voice to me and refused to listen to what happened I posted on yelp. As a result a concierge at Arhaus (east coast-not walnut creek) reached out to me. She is a very friendly, helpful and nice person who understood and displayed excellent customer service. With her help I was able to receive a new table and it looks much better then the first table that was delivered. Carrie, thank you for your help. I would recommend ordering online and avoiding contact with the Walnut Creek store due to their incredible lack of customer service. I continue to be shocked at the way the manager spoke to me. read more

Arhaus - This is the table delivered. Totally different then what I wanted to order. Walnut Creek manager says it is the same table. Not even close! - Furniture Stores Near Me - Walnut Creek, California

See all

I loved all of my pieces including my Rockway sectional, so well made and so comfortable. My new mattress is one of the most comfortable beds I have ever had! Kelly was great to work with! read more

If you can avoid shopping here, I would suggest doing so regardless of the inconvenience it may cause you. One employee (Teresa Garner) in particular is especially unprofessional and I had the experience of her lying to my face and then circling information on my receipt to cover her tracks after I accused her of doing so. I had purchased two pillows that were very expensive ($250.00) because the colors looked like they would fit my decor. Unfortunately it was a bad fit and I went back to Walnut Creek to return them. That's where the drama came in, she even threatened to call the police when I asked to speak to the manager. The manager, Chris Patti, was out that day. She spoke w/ him on the telephone, explains in an untruthful one sided explanation. I asked to speak w/ Chris and was told he's to busy and that he had other concerns, or something similar. I don't recall the exact verbatim. As somebody who has owned her own business for twenty years, I found his response and her own unprofessional attitude worth reporting on Yelp. It is my sincere wish that this blemish in the downtown Walnut Creek Broadway Plaza, quickly closes their doors and take their scam w/ them. At best, both Ms. Garner and Mr.Patti ought to seek employment elsewhere. In all fairness, I need to recognize Tessa, design consultant, who very kind and apologetic, but unfortunately could not take back my pillows nor allow an exchange for different merchandise. She, however, was very kind to me and understanding of my predicament. She deserves to go far in her career. read more

Not only the store is nicely arranged with wonderful products, the salespersons are very knowledgeable and friendly. They are very helpful, and customer oriented. When we were not sure which cloth/texture to choose, they let us bring the samples home to try out. We were certainly not pushed for a sale, that made the whole shopping experience very comfortable. Even after the product was delivered (we bought a bed frame), and then ARHAUS website lowered its price, they went ahead with price adjustment for us without any issue. From the order being made to the product being delivered, all the communications are timely updated through emails and phone calls. In addition, the second floor of this store is conveniently connected with parking garage, that allows hurry shopper like me can just park the car and get in the store within minutes! Thank you very much for your service and the wonderful shopping experience. read more

Very unsatisfying with customer service. I placed over $10,000 order and ever since it's been problematic. The customer service is very horrible, judging from other reviews- like Yelp- my views seem to be pretty consistent with what everyone else says- Bad Customer Service. I tried calling a few times to confirm my order and had general questions- no one ever calls back, it's just seems like whenever it's convenient for them they call back. In my opinion, it's not really that worth it. I'm just really upset that they make it so difficult when trying to handle customer service issues. read more

UPDATES************** The manager of the Walnut Creek store has done his best to right the misquoted prices and rude customer service. Thank you for taking the extra step. read more

We are so frustrated by this company. Like the other reviews we are having a nightmare with this company! It has taken over 3 weeks for delivery of 2 side tables and multiple phone calls to find out what the h*** is going on. NO ONE calls us back when they say they will. The delivery company is a joke trying to deliver to the wrong address then taking it back to the warehouse and "losing " the items. We are so angry with this company. They have the worst communication system in the world. We still don't have the side tables!!!!! Don't buy here read more

Buying from this company has been a wretched experience. Like many other reviewers we were very excited to get our new piece of beautiful furniture. After much delay (understandable given the state of the world) the desk arrived. The day of the delivery we are given zero updates on timing and end up waiting around for 6+ hours for them to arrive (don't believe the delivery window it means nothing). The first set of movers arrived late in the evening and didn't end up leaving until at least 10pm if not after. This would simply have been annoying had we not quickly discovered that the desk had been delivered damaged. The delivery team put it in their report and we were told that they would send us a replacement desk asap. Okay so not ideal, but things happen. Flash forward after months of calls, emails, and multiple delivery "attempts" (One time "the desk just wasn't on the truck"), we are sitting here at 11:20pm with a set of movers who took the damaged desk out and are now saying that they won't be able to get the new one in. Absolutely infuriating considering they have been to our house multiple times and knew the layout. If I could give less than 1 star I could. I know the pieces are beautiful but it is not worth months of horrible customer service, damages, and late night deliveries that amount to nothing. **to clarify the movers themselves have always been very nice and done their best. This 100% comes down to poor management and customer service from Arhaus read more

I visited the Walnut Creek store over a month ago and was pleased with the selection of products and the sales reps on the floor were curtious & knowledgeable. Products appeared to be good quality so I opened an account and made a substantial purchase. However, getting the product is a whole other frustrating and sad service level. Arhaus uses Ryder trucking to deliver. I was told when I made my purchase that I'd have to "wait for the next truck load delivery". It took 3 weeks for anyone to contact me to schedule delivery! Once delivery was scheduled I had to change it due to work schedule conflicts (and it should be noted that weekend deliveries are not an option). So I called the only contact # I had from Ryder to reschedule. Called 3 times to get to a live person, never did, so left a voicemail as they instructed and asked for a call back to confirm they got my notice to reschedule. Instead I get a call from the driver asking me if I'm home because he's at my front door. He said he'd advise dispatch that I needed to reschedule. For the next 4 days I received a series of phone calls & texts symataniously from Ryder to reschedule which you would think would be great customer service but the phone calls were more tree mails where you're told to pick a date to schedule delivery and the texts asked the same thing. So I responded to a text, picked my delivery date, got a text confirmation back only to get more texts & phone calls asking me to schedule my delivery!! Finally got a human on the phone and she tells me my order is on Hold pending delivery being scheduled. I explained I had done this vua text since I could never get anyone on the phone, she seemed unphased & we've now scheduled delivery for the exact date I scheduled (and was confirmed) via text. I'm "hoping" to get my furniture next week, although contemplating cancelling the whole damn order. IF you buy from Arhaus, bring a truck and take it home yourself!! Arhaus....you should really reconsider subbing out your deliveries. As of Dec 18th, I'm still waiting on 4 cushions for my dining chairs. I placed my order on Sept 15th. When I called on status, the salesperson seemed inconvenienced and when I asked if the cushions could be sent to the store instead of having to wait for delivery to my house, which is estimated to be a few more weeks, I was told I would have had to ask for that when I ordered them. Won't ever buy anything from them again unless I can carry it out myself and its doubtful i even will spend money there again. Nor will I recommend them. read more

Don't even think about it. Absolute worst customer service, bar none. Won't go into the myriad of issues, but believe me, it's not worth buying something here unless you love it and can carry it out of the store on the same day. read more

We bought some large expensive furniture and paid for white glove installation but the whole experience was frustrating. They sent a defective unit, the delivery folks were unhelpful and left large pieces of wood and packaging and dangerous hardware in the middle of the home. We were promised someone would call within 48 hours to repair it and nothing happened. I have called several times for a week and emailed "concierge" with no response. Even calling them during business hours is absolutely useless as they never answer. I am waiting to return and forget about this store. Furniture is more than design. Choose a store that cares. Pottery barn has better service and products including several non toxic and eco friendly ones. I regret choosing Arhaus and wasting so much time waiting. I'm sure their "social" team is now going to respond as they are tasked with maintaining online reputation but they could perhaps instead urge their "concierge" and outsourced "delivery" teams to do their job well. read more

I ordered an instock couch In mid March and they promised that I would get it the first week in June. It has been delayed 3 times and there was absolutely no communication unless I called (which by the way, they never answer the phone so I have to drive down there to get an update). I reached out to customer service expressing my concerns and asking for an update and they ignored me. They have beautiful furniture but it's not worth the terrible experience. By the time I get my order, it will be close to 24 weeks; however, this whole time, their website says it will be 10-12 weeks when they know they cannot meet that commitment. Once they take your money, it's a black hole. I give them 1 star because of the worse customer service in the industry. I was planing on buying dining room furniture, family room and 2 bedrooms; however, they have lost my busines and I will go back to RH who knows how to take care of their customers. Step it up Arhaus! read more

Beautiful pieces of furniture, sales people very nice but delivery & customer service is AWFUL! We purchased multiple doors, wood panels early Dec 2020. We were told 3 months for delivery. We did not get any updates after the time passed & we had to reach out multiple times to find out where our items were. We were finally told the 3rd piece they had been waiting for was on the way to LA & we will receive information on delivery soon. Finally got a text saying delivery was scheduled for 4/29. The day of delivery we get a text message @ 6pm saying "this is Jose I will be there in 15 min." No warning, no window, 15 min. The worst part is the 3rd item they delayed the entire order for was NOT delivered!!! Then of course when we call customer service we get told "we don't know where it is, we will look for it." Soooo, if you are looking to decorate/furnish your home don't expect it to get done in a timely manner if you buy items from here. Drive into SF & go to Room & Board, they have beautiful, great quality furniture & EXCEPTIONAL customer service. read more

Horrible, Horrible, Horrible!!! The worst customer service ever. The design team has no clue what is going on. She recommended a couch that she said would fit perfect in our home. She had no clue about scale. Sad part is she came to our home and measured to make sure it wouldn't look to small. The furniture was delivered and it looked like doll furniture. They did nothing to help us out. Ended up wasting money on a couch we will never use and had to buy a new one elsewhere. Sorry I even have to give them 1star. I would've gave them NOTHING!! read more

Buying from Arhaus was a terrible and horrible experience. That's why I'm taking the time to warn you about it. They wanted me to accept a damaged table, the delivery guys were at home almost an hour trying to fix it so we asked them to take it back. Chris Patti the WC. Manager is a liar, during months told me they will return the delivery fee. I called, emailed, both Bernadette and Chris, they promised they will contact the delivery company, they falsely confirmed that the reimbursement was done many times - I have the emails - and it never happened. Today I called again and so Chris told me that they will not reimburse the DF because the table could have being fixed and that it was my preference to return it. They could have sent someone to fix it so I should have keep the damaged table. After months of playing me the game of the reimbursement. The delivery fee will not make me poor but instead save me the scam of buying any piece of furniture from Arhaus. I spoke to Chris Patti, who along with Bernadette told me several times the delivery fee will be reimbursed. Now, he says that it was my preference to not accept a damaged table and so the DF will not be reimbursed (Why would I keep and accept a defective item from any company?). NEVER in my life buying furniture from RH has this happened to me. I even have a couch for a year and returned it because I preferred synthetic inserts instead of feather. They exchanged the couch for me with no questions asked and absolutely no problem. I will pay many more delivery fees only to get a great costumer service that Arhaus unfortunately do not have. Do not make the same mistake that I did by ignoring all of the warnings that the reviewers are giving you, also since I did not received my DF, I will fill out a complain with Business Bureau. read more

I'm taking the time to write this review to help you from making the same mistake I did. I had never heard of Arhaus until this store opened in Walnut Creek and I happened to see it while I was shopping in the area. So as I usually do, I went on to yelp and read reviews about the store. Since this store was new, I had to read reviews from stores located in other places, but I figured that would still give me enough information about the company as a whole. An overwhelming amount of reviews were about people saying that Arhaus delivered their furniture many months past the estimated date. This was unsettling for me because I was going to be moving to a new place in 4 months, and I was shopping for a new couch that would be the main piece in my new living room. I would need a couch that could be delivered at least within a few days of me moving to the new place. Going against my instinct, I decided to give Arhaus a try because I figured that this was a new location and maybe would not follow the same habits of the older locations. After spending some time in the store, I found a couch that would be perfect for my new place, and the store employee gave me an estimated delivery date that was 1 week after my move-in date. This would work for me, as long as it didn't get delayed by too much, so I was completely blunt and told the employee about how I read on Yelp that Arhaus has a habit of delaying furniture delivery. I told him that I was concerned and asked if he was confident that it would be delivered on time. He told me that he was completely sure that it would not be delayed. He didn't say "it's possible that it would be delayed", or even "there's a small chance that it would be delayed", but a confident "it will not be delayed". So I went ahead and purchased the couch and went home excited that I would be getting a new couch shortly after moving in. Some time goes by, and one day I received a call from Arhaus, and the employee told me that the fabric that I chose for my couch was backordered, and my delivery would be delayed. It was at this moment that I realized what a mistake I made by not listening to all of those helpful Yelp reviewers who were trying to warn me about this place. I was told that Arhaus did not know when I would be getting my couch because they didn't know when they would get more fabric. I was expected to just wait around for as long as it took them to make the couch. Of course, the employee said that Arhaus couldn't do anything for me because it was out of their control. The typical excuse that everyone uses. I ended up moving into m new place and I still did not have any idea of when my couch would be delivered. Weeks went by, and I ended up having to cancel a house-warming party that I had planned because I didn't have a couch for people to sit on. I eventually went in to the store again to complain and spoke with a man who was the manager. He gave me the typical run-around saying that there was nothing they could do, but he did promise to have an extra pillow or two added to the delivery for the couch. This was enough to calm me down so I left it alone. Finally, about 6 weeks after the original estimated delivery date, my couch arrives. I had to walk the delivery-men into my home because I live in a gated community. As I'm walking in front of them towards my home, I heard them hitting the walls and doorways with my new couch. Sure enough, once the couch was placed in my living room, I inspected it and found damages on the couch legs from where they kept hitting them against the doorways. At this point, I knew that if I rejected this order, it would be months before I got a couch so I just kept it as it was. On top of that, the two pillows that the manager from Arhaus promised me were not included. At this point, I just wanted all of this to be over so I let it go and decided to never buy from them again. Buying from Arhaus was a horrible experience. That's why I'm taking the time to warn you about it. Don't make the same mistake that I did by ignoring all of the warnings that the reviewers are giving you. read more

We ordered a light from them and when we got home figured out it wouldn't work in the space we were going to hang it. I called and cancelled the order and Philip was VERY helpful! It took him a couple days but he did give us a full refund. Their policy is to keep a 10% restocking fee. We will definitely go back to look for a light that does work for us. read more

HEED THE NEGATIVE REVIEWS. CONSISTENT POOR CUSTOMER SERVICE. DISHONEST. Update: 3/13: we finally received all our furniture that we ordered LAST SUMMER. 10 weeks?! Yeah right. While we liked the furniture, we should have listened to the same negative reviews about their lack of customer service. We started with a sales rep who came out to do a design consultation for our new house. A few days later, she sent us an invoice of 4 items, no description of what those items were or explanation of how it would fit in our empty house. No response to email. I finally went into the store to seek her out and she said she would send some "mood boards" or idea boards, basically. Never received them. Being a glutten for punishment, I went into the store again and ran into her and she suggested going to a consignment store, Room & Board in Berkeley, or something like that as she had no idea what our style was. ??? Shouldn't she try to find out or seek out help instead of sending customers elsewhere? Since we liked the furniture, we reached out to the manager, Philip, who was better able to pick out $20,000 worth of items. We settled on $12,000+ worth of furnishings for the first phase. Philip said that we would continue to work with our original salesperson because she needed to learn. We were okay with that until we emailed, called, emailed, called to find out where our stuff was and she'd either say 1) it's arriving next week 2) it's shipping this week or 3) just not respond at all for a week or two until we called and got ahold of her. Here we are in late Jan and our purchases from September (10 weeks they told us) are still not here. We finally insisted on not working with this salesrep, but Philip, was no better with his exasperated condescending tone. Additional hiccups along the way include a chair we absolutely hate (large pink velvet chair that does not fit in the space, style, color, or other furnishings we have purchased from them), but mostly their unprofessional shrug your shoulders attitude from their manager, Philip. When I told him about the salesperson referring us to all these different stores his huffy tone condescending replied: "Sorry, but like, what do you want me to do with that? It's a month ago and we're here now" We didn't tell him sooner because we didn't want to get anyone in trouble or fired. I would think as the manager you'd want to know your staff was sending customers away, but I guess you didn't care because you are doing that all by yourself. We've had numerous discussions about their consistent lack of response and today he said to me: "You're not the only customer. Your perception is that I didn't get back to you". Nope, facts are facts. Consistently, I send an email and no response, I send a second email a week later and no response. I get a response when I track you down in the store. So listen when he is telling each and everyone of you: don't expect to feel like you are their customer, because a timely response to an email/phone call is too much to ask. Long term relationships are not important to Arhaus. Listen to the reviews on here. They're all the same. You can tell the tone by their generic condescending replies to feedback. Once they have your money, customer service is non-existent. Save yourselves the trouble and shop elsewhere. Modani, Echo, Houzz has great ideas and links to purchase items you see, Lulu & Georgia has beautiful furnishings, Pottery Barn for couches, Restoration Hardware has good customer service. Not worth the headache to deal with these people. read more

First, Arhaus has beautiful, very well-made furniture. I was helped by Carolina who took time to show me every option for the sectional I purchased. It is a one-of-a-kind design - perfect for my living room. The service I received from the showroom to delivery was excellent. Arhaus notified me twice on the status of the delivery, the delivery men were on time, polite, efficient, and helpful. The entire transaction was just what I wanted it to be. read more

I have to say that the sales representative Tessa and the manager Christopher have gone above and beyond. Their patience and assistance have been excellent. I am very excited to get my new dining table and cabinet. I would highly recommend them. read more

We recently moved and needed to purchase additional shelving since we were unable to move some of ours. We started shopping where we lived in Northern California for shelving that could be delivered to our new home in Southern California. We came across the relatively new Arhaus store, and we recognized the name from decades earlier when we lived in Cleveland. We quickly saw a library that was perfect for our needs, and Karen was wonderful as she patiently checked measurements and looked at our floor plans. Since we were not positive the furniture would fit, the manager, Philip got involved. He arranged a delivery schedule that would allow us to cancel with no charge so that we had an opportunity to measure the stairway once we had access to our new home. We sent him The measurements and he confirmed we could go forward. The library arrived on schedule, and the delivery crew was very professional. The furniture is beautiful, and it is clearly high quality. Just prior to delivery, our furniture went on sale on-line for a price lower than our purchase price. We contacted Philip to ask about the price change. He honored the lower price and issued us a credit. We are thrilled with our experience with Arhaus and the staff in Walnut Creek. We will shop there in the future when we have a need for furnishings. read more

I had an amazing experience with this Walnut Creek location. Everyone I came in contact with was friendly, informative and incredibly patient. I went back several times to look at the same couch over and over and over again and was made to feel welcome each time. We were able to sit and ponder and lounge on the couch I eventually bought without restriction! I love this place and would highly recommend Phillip the manager, Denise and Dumarkus. I would give this review 10 stars if I could! Buy your next piece of furniture there, you won't regret it and will have an inspiring experience. read more

The furniture is nice looking and good quality, the furnishing are stylish. Large selection in a huge store. The prices are very reasonable for the quality. The staff was very helpful and friendly without being pushy at all. read more

I just love this place. Everything in the store is high quality and beautiful. They are also very helpful in helping you design your house or room. I brought in pictures and measurements and it works out great. The customer service is absolutely excellent and in a way I feel like I have made friends with manager. You get what you pay for and it is worth it as there are many life time pieces in the store. read more