Straight to the point and does what's needed. Highly recommend…read more Very professional and communication is great.

Tom answered my call after office hours which surprised me. He was friendly, yet to the point. He…read morewas able to come out only two days later. He fixed my washer lid lock issue within 20 mins. The price was very reasonable. Happy with my experience. Definitely recommend.

Washing machine was not filling. Appliance Guys tech was able to come out in 2 days. Fixed the…read moreissue in 30 minutes for $95 service fee. Steven was great!

Steve is fast and knowledgeable! He was respectful of my home and repaired my dishwasher quickly!…read moreIf you need a repair do not hesitate to reach out to appliance guys!

We have had a HORRIBLE experience with John's appliance and repair…read more We had a new washer delivered, and the rental management company that takes care of our rental property hired John's appliance to move the new unit up the stairs, replace the old washing machine unit with the new one, and repair the belt of our dryer, and to replace the broken water collection tray under the units. The first time they came out, Alex and another young man spilled stagnate water all over the carpet on my stairs and living room floor without offering to clean it up. The house smelt like sewage for the rest of the day. They needed a part for the dryer, so they were unable to fix it at that time. However, the next day when trying to run a load, we discovered the new washing machine shook and danced around the laundry room with the dryer on top of it. The dryer almost fell on my daughter, who tried to stop it and would have if she hadn't screamed, causing me to run up the stairs just in time. The SECOND they came back out, Alex replaced the belt on the dryer and "leveled" the Washer. Alex was rushing to leave, but I asked him to stay for a load to see if it worked. I made the mistake of not putting any clothing in for the test, and it looked okay; I told him it might run differently with the weight of a load in it, but he was in such a hurry that I let him go. When we tried to run an actual load, it danced and tried to shake off the washer again. Again we told the management company, and this time we immediately texted Alex too. He asked me to take a picture of the back, but I couldn't at the moment, and then he ghosted me (like in other reviews) for multiple days. After the management company contacted John, they were promised to send someone out either that night or the following day to fix the issue. That Monday, Alex said he would come by the next day and get it fixed. He said he "forgot to take the shipping screws out" On Wednesday, after several attempts by myself and the management company, we finally got ahold of them, and Alex said he would come by. When he arrived the THIRD time, Alex still did not have the replacement tray and gave me attitude when I questioned him about it. After about five minutes of working on the washing machine, he was leaving and about to head out the door when I asked him... "Hey, can you please stay until I run a load, so we can ensure it runs properly like you had agreed to with the management company?" That set him off, and he raised his voice and said, "Why are you acting like I didn't stay the last time?" "You did stay the last time, but the management company already talked to you guys about staying this time, so we can make sure it is working." He rolled his eyes, and we went back up the stairs. I said, "I'm sorry; I'm a little frustrated because you have been telling me every day this week that you were going to show up and then ghosted me when it came time to do the job." "I never said I was going to come to fix this." He replied "Would you like me to show you the text messages you sent me?" I asked "YOu know what Im out of here!" He yelled and left. I called the management company and told them what had happened. They called John's appliance.... It turns out that he did get the washer working, but he did not connect the dryer exhaust to the hose, so the hot air gets put outside. The management company says he will come back. He comes back, but he does not say a word to me. I direct him to the problem. After about ten minutes, he starts to leave again. "Are you finished?' I ask "Yeah," he says as he exits the door. I decided to check his work. The picture below is what he left us with. While I'm taking the picture, my wife went out to stop him. I don't know exactly what was said, but he said that's the best job he can do and called my wife crazy. KEEP IN MIND The picture included with this review is the "BEST" they can do. I am completely appalled by our experience.

I needed to have my Samsung gas dryer converted to liquid propane. I thought it was something my…read morehusband could handle but he decided to bow out gracefully. I had the conversion kit on hand, and Alex came out to perform the conversion. After he left I used the dryer and noticed a burning smell. I thought maybe it was just from not being used for a couple weeks during our move or just simply just the new parts that he had installed. I've now ran the dryer three different times with nothing in it and the burning smell is awful and getting Worse. I reached out to Alex, who tried to tell me that the burning smell is normal. And said that he could come out in five days to look at it. But if he felt it was operating normally he would have to charge me another service call fee. I do NOT recommend this business. I've decided to reach out to an entirely different appliance company. One that is reputable and will stand behind their work and at least make an effort to remedy.

Turns out I was outside his service area, but he took the time to the time to advise me regarding…read morewhether it was worth repairing or just to replace my dishwasher.

Tony did an outstanding job repairing our Maytag gas dryer. He arrived right on time, quickly…read morediagnosed the problem, and clearly explained what had broken and why the dryer had stopped working. What really impressed me was that he already had the replacement part on his truck, so there was no waiting for parts or a return visit. He completed the repair in about 40 minutes, and our dryer has been working perfectly ever since. It's refreshing to find someone who is knowledgeable, efficient, honest, and well prepared. I would definitely call Tony again for any appliance repair and highly recommend him to anyone in the Austin area.

Made appointment for this morning, Patrick said he would be on his way and called me once he got to…read moremy complex. Ask for directions to my building number 10 but I just moved in I didn't have those specific directions it's not a very large complex. Told him I wasn't sure but it's building 10 and I go outside and look for him. The maintenance guy told me that he did come to the building and ask him for building 10. Patrick gave up and left and refused to answer my calls even after I texted him and told him I was outside looking for him. I waited two days for my appointment I really need my washer fixed. It was very unprofessional, and I'm very disappointed that he gave up so easily I called at least four times and he didn't answer my call

Mike was great. My 14 year old dryer was making a ton of noise. I called Mike after searching for…read morereviews on yelp. He had an appointment available 3 days after I called. He was about 25 minutes early for our appointment. He got started taking the machine apart. As you can imagine the inside of the dryer had some lint in it. Mike took the time to pull out the lint by hand putting all the coins on top of the dryer. He asked me to come look at something and he found a small diamond that had come out of my husbands ring a few years ago. He found the source of the squeak and had the part in his car. He replaced it and was out the door for the price of his service fee and part. Total $130. I can't believe how reasonable his rates are for how good he is. I will be using him again.

Domenic is the best! So knowledgeable and helpful when it comes to not only quick and effective…read morerepair, but also education and tips when it comes to maintenance and extending the life of your appliances.

Dominic is great. Very friendly and quickly diagnosed and fixed the problem with my AC. Will…read moredefinitely use his services in the future and would recommend for others.

Best appliance repair person I have ever dealt with in my 30 years of being a landlord and having…read moreto repair a ton of appliances over the years. He serviced my salon washing machine in January 2026 and my salon dryer in June 2026. I've insisted on keeping my w/d set going even though they're old...like really old...and he keeps them ticking. Never upsells, asks me a ton of questions assessing my needs, repairs on the spot. Hands down...the fastest, highly skilled, and reasonably priced Austin appliance repair person. Super grateful, Bernard. ~Sovay

Bernard is great. Quick. Honest. Reliable. Don't look any further, Service Today Appliance will…read moretake good care of you.

Jonathan of HonestPro Appliance is a local, friendly, knowledgeable professional and went above and…read morebeyond to troubleshoot and resolve our Maytag dryer issue. There are many companies to call, but Jonathan is building his small business in our community and we wanted to support that ~ he really came through in our situation! My husband and I recommend you give him a call if you need an appliance repair done right and fairly priced!