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    Aroi Thai

    4.1 (49 reviews)

    Order Aroi Thai Takeout or Delivery

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    AROI THAI ATMOSPHERE

    What's the vibe?
    Outdoor seating
    Happy hour specials
    Good for groups
    Dogs allowed

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    Chicken Pop
    Maribel H.

    I was hungry and decided to try this place out for the first time, I usually don't eat out because of my diet but their chicken pop looks good so I decided to try it. The man who helped me didn't ask what I wanted or even greeted me but that was fine bc all I wanted was food. Price was marked $18.99 ended up spending $20 including a delivery service? which I find so weird and in this economy I better hope this food is good. I try it and it was so salty, the mayo was too much and the chicken was not the best. I ended up throwing the food away ): so disappointed because I love Thai food. I will say the lady is really nice (: Lmfao, Ty for the response! Still the flavor was just bad to me ,but again this is my experience, my taste buds and my review. It may be a best seller to you but it sure didn't taste like one! Thank you again for your reply (:

    This is me trying to call back, after repeatedly being sent to voicemail

    I have never experienced such disgusting and blatant disrespectful behavior from a business owner in my life. Two days before this incident, I ordered from Aroi Thai. The food itself was a little on the bland side and I did end up adding salt to some of the dishes I ordered, but the woman working there was kind and even allowed me to substitute peppers for broccoli with no issue or extra charge. The food wasn't amazing, but it was good enough and I truly did want to support a small business trying to make it in this economy. Three days later, I ended up ordering from them again when they were running a Buy One Get One Free promotion on Uber Eats. I placed a large order of five dishes and received five free, which was great promotion. I made the exact same substitution request as before, requesting to substitute peppers for broccoli. Two minutes after placing the order, I received a call from the owner, Constantine. From the very first sentence, the tone was immediately rude and aggressive and I was told they would not make the substitutions. I calmly explained that this had been done for me just two days earlier. I even offered to pay any up-charge because I truly did not care about a couple of dollars. The owner was shockingly hostile and proceeded to cut me off, spoke over me, and hung up on me mid sentence. I called back thinking the call was a disconnected. I politely said I was happy to pay whatever the difference was required. He raised his voice, refused to listen, and hung up on me again. I tried calling again multiple times, but was immediately sent to voicemail. There was no attempt to resolve anything. No basic courtesy. No professionalism. Just aggression. My husband then called on his phone to inquire about the order and they hung up on him as well. Instead of canceling the order, they changed the Uber pickup time to two hours. Two hours for a pickup order is absurd. Out of curiosity, I had a friend call and ask how long a pickup order would take and to no surprise, she was told a pickup order could be ready in fifteen minutes...The pettiness and immaturity of manipulating the pickup time was completely obvious. When my husband called again from another phone simply to ask why they kept hanging up on us, as paying customers, Constantine then proceeded to tell him to "shut the f*** up" and started yelling at him. Screaming at customers over a vegetable substitution is beyond ridiculous, embarrassing and petty. At that point I was genuinely concerned about the safety of our food and how it would be handled, so I immediately contacted Uber Eats to cancel. After my husband left a negative review, they responded and tried to claim we were attempting to exploit them for free food. That accusation is insulting and untrue. I offered to pay the up-charge on multiple occasions. They also claimed they spent several minutes explaining things over the phone. The call logs show it lasted two minutes (not "several") and I got screenshots to prove it. The dishonesty on top of the aggression is what makes this situation even worse. If you cannot handle your own advertised promotion and speaking to customers with basic respect, without lashing out, yelling and swearing, you should not be running a business. The level of hostility and dishonesty from the owner was appalling. My five year old child has better manners. My biggest piece of advice is to please AVOID this place if you value being treated like an actual human being!

    Orange chicken is a must
    Paula R.

    I recently visited ROSS in Van Nuys and was looking for authentic Thai Food in the area. I came across to AROI THAI, which had great reviews, so I decided to stop by. I ordered the Thai Basil with Beef Tenderloin and extra fried egg, along with the Orange Chicken Rice Pot for my kids. A friendly man--possibly the owner--helped me with my order, and the service was excellent. The first bite of the Thai Basil dish instantly reminded me of the Authentic Thai flavors from my home in Thailand, where I was born. My children absolutely loved the Orange Chicken as well. The owner also offered us a sample of Thai Green Tea, which was incredibly delicious! The atmosphere was really cool, with lots of food and drink options to choose in this food court. I definitely plan to come back and try more dishes next time.

    Tom Yum - Soup and Pad Thai

    Food is so good over here and they cook it fast. nice service! 10/10 for sure coming back

    Isabella M.

    Their service was welcoming and friendly. I will say my review is not based on that. Although I was craving a seafood soup it was not flavorful it tasted like boiled water. Not to mention I ordered it mild. I found 2 long strands of hair found inside the fish, although I couldn't tell the chef because I took it to go and ate it at home, I couldn't drive another 25 mins to ask for a refund back. I've had seafood soup before but this wasn't as delicious as I expected. :/

    Pad Thai

    Service was great, efficient and very friendly. The open space allows for you to see in the kitchen and it was very clean and organized. The food is made fresh upon ordering. Overall great quality and great taste. I got the chicken pad Thai very spicy and it was so good, will have it again.

    Dan L.

    Amazing experience. I ordered a beef/chicken/shrimp plate with noodles and veggies. Everything was cooked to perfection. I am not really into Thai food but this plate blew me away. It included 2 home made gyozas and a zesty sauce. Fresh, well seasoned and very tasty. The price of $15 was great too. Btw the Chef is from Thailand so she knows everything first hand. Very friendly owners and fast service. A hidden gem inside the glass monstrosity. Highly recommended

    Thai Tea
    Reina D.

    I love their pad see ew! Their Thai tea and green tea are also very good! The food comes out quick too.

    Pad Thai

    A small but very cozy Thai spot it feels truly authentic, like being in Thailand. The Pad Thai is amazing: perfectly balanced flavor and super fresh ingredients. The Thai tea is sweet, creamy, and delicious. Friendly service and fair prices. A real hidden gem for Thai food lovers!

    Tom Yum - Soup

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    1 year ago

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    Tina F.

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    1 year ago

    Every delicious, the rice was perfect. It came with two chicken dumplings for free. Amazing lunch.

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    Tina F.

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    1 year ago

    Food is fresh and tastes good!!! Staff are nice and place is clean! Will definitely recommend this place to my friends! D

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    Tina F.

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    1 year ago

    Delicious and authentic Thai food. They have special house recipes that aren't found at other Thai restaurants.

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    Tina F.

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    1 year ago

    Food was delicious, mix vegetables were cooked well. Service was quick. Set up is nice woth choice of kiosk or 1on1 order.

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    Tina F.

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    1 year ago

    The food here was great!! definitely recommend! Customer Service was fantastic and has a comforting Ambiance about the place! loved it

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    Tina F.

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    1 year ago

    Great service, and great food, and so much love is put into every dish. Can't recommend enough

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    Tina F.

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    1 year ago

    the service was so good! i love the chicken pop rice pot! def must try for van nuys thai food

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    A friend recommended the ube mochi with mango sticky rice, and since we were in the area, I had to…read morestop by. Plaza felt a little questionable, but once you step inside, the place was cute sending chill vibes. There is some seating if you want to enjoy your drinks and treats. I am a HUGE fan of both mochi and mango sticky rice, so this combo hit the spot! The ube mochi is incredibly delicate, wrapping around the fresh mango and sticky rice. Not overly sweet, which I appreciate and the flavors work really well together. Even better when you top it with the coconut cream. Got 2 for $25 and each one was the size of the mango. Mochi with mango and sticky rice was a definite 5/5! Try it for yourself- so so good! Come early so they don't sell out.

    Yesterday I went and tried the new Snowy peach drink. I ordered 2 and both of them had chunks of…read morecrushed up pit of the seed. Btw crushed up peach seed are TOXIC, they release a cyanide when consumed!! I had to bring it back and they did offer to remake it but because I was afraid they were gonna do it again, I got another drink instead... it was about almost $5 difference that I lost because of it.... And it wasn't even good :( The best thing here tho is there mango sticky rice mochi. Those are really good and addicting. Sad that mango season is over. But I'll come back when that's in stock. But as for drinks, I would skip.

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    Craft Tea House - Calamansi Thai Tea

    Craft Tea House

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    Last month, after running errands in the area, I stopped by Craft Tea House for caffeine. The…read moreshop's located in a small plaza with limited parking. When I arrived just before 10am on a Saturday, there was a staff member and a customer, so I didn't have to wait long to order. Inside, there was a couch and a few tables for seating, and the background music was great - very chill vibes. I chose the Mango Pandan Latte ($6.75). It was creamy, fragrant, and balanced the flavors of mango and pandan very well. Minutes after I received my drink, the staff member brought out another drink for me. They said that they re-did my drink because the first one didn't have sugar, which was kind of them, but unnecessary. I preferred the first drink because it wasn't as sweet.

    We were in the area taking care of some business and weren't familiar with any coffee shops nearby…read more Since we were on our way to the freeway, we mapped the closest coffee shop to us and Craft Tea House popped up. We decided to stop and give it a try. I'll admit, I was a little skeptical at first because I'm not a fan of sugary coffee drinks or coffee made with condensed milk. I love espresso and prefer my coffee strong, with an actual coffee flavor. Since it was 106° outside, I was definitely looking for something cold, so I decided to order an iced Americano. They have a huge selection of teas and plenty of iced drinks, so there are lots of options if you're more of a tea person. I also appreciated that they had a low-carb option for my coffee. I ordered mine with Splenda and asked for a splash of half-and-half. They didn't have half-and-half, but they offered heavy cream instead, which worked just fine. The person taking our order was super nice and friendly, which was a great first impression. The only downside was the wait. It took quite a while for our drinks to come out, and unfortunately, the shop was extremely hot inside. It didn't seem like the AC was running, and with it being 106° outside, standing around waiting for our drinks was definitely uncomfortable. Once our drinks finally came out, though, I was pleasantly surprised. We ordered two iced Americanos one with brown sugar and one with Splenda and my coffee was really, really good! It had the strong coffee flavor I was looking for and wasn't overly sweet at all. We also ordered a chocolate milkshake, which my son really enjoyed. Overall, I'm glad we decided to stop here. I went in expecting more of a sugary drink-focused place, but the iced Americano was actually really good and had the bold coffee flavor I like. The service was friendly, and there are tons of drink options. Hopefully they can improve the AC and the wait time, because otherwise, I'd definitely stop by again when I'm in the area.

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