Theres a white lady from this company that acts entitled and harasses you if she doesn't get her…read moreway. They have the audacity to INCREASE the COST of services even though they do not pay their workers the appropriate wages. Their quality of care is TRASH. Every worker they've sent to my house was always on their phone and were negligent to my type of care and needs. If this is the type of service you're looking for, then proceed with caution.

The managment suppport staff is wonderful and offer quick responses to issues. They matched me with…read morea good care giver who was able to assist with my needs during the hospice care for my Father. Especially during the time when I needed someone to assist for overnight services. I cannot thank them enough.

Overall, I was very impressed with Right at Home's competency and compassion following my recent…read morehip surgery. From hospital pick-up to navigating 50 stairs at my home, the process was seamless and worry-free. I reserve special thanks for Richie, my caregiver, who for 3 days not only responded to my needs but anticipated what might be required. Richie was there to assist with my transition from walker to cane, to independent showering and meal preparation, all in a supportive and unobtrusive manner. Richie prepared my much need morning cappuccinos as well as some nutritious meals; he organized my grocery supplies, attended to my laundry, and my kitchen has never looked better! So, I would highly recommend Richie to anyone who is seeking a competent and compatible caregiver. John N

I have spoken with many home care agencies, and by far, Gulraj and his team stand out as…read moreprofessional, knowledgeable, resourceful, and highly competent. Their authenticity and kindness truly made an impression on us, and we felt heard, supported, and valued throughout every interaction. Finding care for a family member does not have to feel overwhelming when you are working with the right team. Gulraj and his team have a genuine passion and commitment to senior care, which is evident in the way they work together to support families and how they communicated with us. We appreciated the follow-ups and check-ins, as well as the personal touches to show they really care. Their quality of care truly sets them apart from other home care agencies in the area. Gulraj and his team are truly exceptional.

I have spoken with many home care agencies, and by far, Gulraj and his team stand out as…read moreprofessional, knowledgeable, resourceful, and highly competent. Their authenticity and kindness truly made an impression on us, and we felt heard, supported, and valued throughout every interaction. Finding care for a family member does not have to feel overwhelming when you are working with the right team. Gulraj and his team have a genuine passion and commitment to senior care, which is evident in the way they work together to support families and how they communicated with us. Their quality of care truly sets them apart from other home care agencies in the area. Gulraj and his team are truly exceptional, and I highly recommend their services.

My dad was under hospice care at home for four and a half months, and Right at Home was a big part…read moreof making that experience as comfortable as possible for my parents. My father had a wonderfully kind and conscientious caregiver with him during the weekdays, who helped my father with daily activities of living and allowed my mom to feel okay about going out for errands or other commitments, knowing my dad was safe. In the last month of my father's life, we also had a night time caregiver present. Throughout those difficult months, we always felt that the Right at Home team prioritized my dad's wellbeing and provided caregivers who felt the same. Gulraj has checked in with my mother several times since my father's passing. He is a genuinely compassionate person.

I have scrolled through different websites for Institute on Aging Peninsula. It seems that it is a…read moreSan Francisco based organization with a local address on Fremont Ave. in Los Altos. Yet, when "home care services" are googled, the IOA comes up with very unclear program goals. It is totally vague, if not completely absent, what services they would offer to families who live on the peninsula other than to refer them to San Francisco. And, what is geropsychology? There is no apparent link to direct contacts for someone who might have an aging parent and want to hire a caregiver. I would not at all feel comfortable in contacting for concern that I might end on an email list offering services that I don't need and don't want. Sorry folks, but the absence of adequate information merits such criticism.

From the owner: Institute on Aging (IOA) believes the future should be something to look forward to, at every age…read more We bring together pioneering experts, seasoned champions and hands-on caregivers to make growing older better for Bay Area seniors and their families. As the leading advocate for older adults and those who care for them, we offer a broad spectrum of services and support to help seniors maintain their independence as long it is safe to do so. In addition to providing home care and case management services, we operate San Francisco's Elder Abuse Prevention Program; The Friendship Line, a free 24-hour suicide prevention "warm" line for seniors; adult day care centers for adults experiencing Alzheimer's and dementia; the Program of All-Inclusive Care for the Elderly (PACE), which provides medical care, physical therapy and enrichment activities for older adults; and CONNECT, a free community referral service for all things elder.

We had an outstanding experience with Family Matters, and I wanted to share this review because…read morethis is what exemplary care should look like. My 75-year-old mother underwent necessary brain surgery three weeks ago. Three days before surgery, she had a ground-level fall, tore her rotator cuff, and sustained a small fracture. Because the surgery could not be deferred, she proceeded as planned but required significant care at home afterward. She had been fully independent, and although she lives with my father, the caregiving needs were beyond his comfort level. I was able to help for a few days after her discharge, but it was clear they would need additional support for her to remain safely at home. The hospital nurses were wonderful, but my mom needed assistance even with basic tasks like repositioning in bed and using the restroom, as her left arm was immobilized. Our hospital care coordinator connected us with Amy, the client care manager for Family Matters, who met us at home right away. She performed a thorough evaluation and took the time to understand my parents' needs and preferences. Almost immediately, we were connected with KJ, the Director of Operations, who coordinated the caregiving schedule. She ensured an excellent match with caregivers and that coverage was consistent and reliable. Communication was seamless--KJ was always responsive and proactive with updates, and we never felt out of touch. My mom especially wanted to recognize her primary daytime caregiver, Maria. Maria was attentive, warm, and incredibly experienced, with over 20 years in caregiving. She is also an excellent cook and was especially skilled in helping my mom with more vulnerable tasks like showering. The other caregivers who supported nights and weekends were also wonderful. The team clearly put thought and care into matching personalities and backgrounds, which made a meaningful difference. Over the following weeks, my mom gradually regained her independence, and we were able to scale back care smoothly. The team made adjustments easy and seamless. We would absolutely use Family Matters again. This was our first experience with a caregiving service, and we were initially apprehensive, but they made the entire process easy, supportive, and reassuring. We would use them again in a heartbeat.

Managing my father's 24/7 caregiving across three agencies on top of everything else has been an…read moreenormous undertaking especially while working a demanding full time job. Even more challenging is finding caregivers you can truly trust during such a vulnerable stage of life. A very special thank you to Family Matters, and my father's caregiver, Sade. He is under hospice care with advanced dementia, and can barely speak. Sade is consistently patient, and kind, and gives me complete peace of mind whenever she's caring for him. Most importantly, she engages with him and makes him feel seen. This is in sharp contrast to other caregivers we've experienced who are often on their phones and treat him as if he's invisible. I'm also especially grateful for KJ who manages the caregivers and scheduling. While other agencies haven't taken the time to meet my father or me in person, KJ made it a priority to get hands-on training to fully understand my father's caregiving needs. Because of this, she's been able to step in to provide training and support which is a huge godsend given my limited bandwidth. She even proactively revised the caregiving shift note template to make it clearer and more helpful for our caregiving team. Family Matters has truly exceeded our expectations because they understand the real meaning of caregiving. On top of that, their participation in the Veterans Assistance Program, which requires stricter qualifications provides an added layer of confidence and experience.

My son has been receiving services from Goldleaf Homecare Network for 5 months now. I've been so…read moreimpressed with his care provider, Julio, who is friendly, hardworking, and honest. He shops for groceries with my son, and frequently cooks and prepares meals for him. He regularly cleans, including doing dishes, cleaning the fridge, cleaning the bathroom, mopping the floor, etc. He sometimes helps with laundry, and making the bed. He also checks that my son has taken his medication. For every visit, he writes up a brief summary, and describes what was done that day. I can access his summary online, and get a good idea of what was accomplished on that visit. Thank you, Julio, you are a gem! I'm also impressed with Julio's boss Gina, who visited my son and myself at his apartment, twice, to interview my son, and get a good idea of what his needs and wishes were. She took the time to find out what he needs, and to figure out which of her care providers would be the best match for him. I found Gina to be patient, thorough, and trustworthy. She's also good about communicating via email if there is something that needs taking care of. My son has had a variety of other service providers in the past. One was excellent, several were so-so, and a couple were ineffective at best, unpleasant and dishonest at worst. So I have enough points of reference to say that the care my son is currently receiving from Goldleaf is excellent. It is such a relief for me to know that my son is receiving the help he needs!

Excellent management. Always available and super responsive. They hire people who actually care I…read morehave seen the company owner go and feed clients herself because she cares.