Man I get gouging rich tourists for their dollars but $34 for a breakfast consisting of basic eggs, toast and bacon with hash-browns? I mean I expect for that money at least things would be properly cooked and taste halfway edible but I can't even say that. I'd probably suggest walking down the street a half a block to find many of the other small cafes and restaurants that charge literally a third of the price. read more

Prices were high but the food was excellent. We had the salmon and the bolognese, which are both excellent. For dessert, we had the chocolate mousse cake and the cookies. The mousse cake was amazing. Service was quick and cheerful. We'd come back. read more

Wonderful food. Nice atmosphere. Cute macaroon delivered with the bill. Next to the Ritz Carlton. Great for pre-show dinner.

At first glance this restaurant looks awesome! It has modern styling, the Ritz hotel atmosphere, and clientele! I came with my family on Christmas and expected the very best service, food, and experience. I am not sure if they were understaffed or there was some type of crisis but honestly the service was the worst I have ever seen. To start, the server took 25-30 minutes to take our drink order. When it came time to order food he was unclear of the pre-fix menu verse normal dinner menu. Luckily, I had made the reservation for my family, had done my proper research, and had corrected him on what was available (Really sad!). At one point, we had ordered bottled water and a different server came over and poured tap water into all our glasses. We ordered drinks, appetizers, and entree's all of which were very good. The food was excellent in fact which the service took away from. The service was very slow (we overheard other tables discussing the same issue), the servers did not know the menus, the servers were not speaking clearly, and lastly did not thank us or have any manners at all. This is the Ritz-Carlton, right? I expect the best of the best!! Service in the hospitality industry is the single most important element and needs to be addressed! To other clientele, I suggest you take your business elsewhere for the price and experience. read more

I'm surprised by the mediocre / negative reviews for this place. I mean, it's a hotel restaurant, so I don't think eccentricity or uniqueness is going to be its key selling point, but the food and service here were spot on. The staff is polite, more than happy to cater to whatever you need (like a tasty slab of meat to make your faux date not so crappy...more on that later:). Our table shared the lobster tacos, which were small, but delicious. Miniature finger-food sized tacos that pack a punch with flavor. And lobster in November? Hells to the yes on that one. I had the filet mignon, which was cooked to perfection, medium rare. Cut LIKE BUTTAH. It came with a side of bone marrow, which seemed odd at first, versus the usual veggies or some sort of mash as a side pairing, but was tasty in its fatty goodness. Our waiter laughed it off when our guy friend asked for a suggestion for a bottle of wine and he pointed out a $165 bottle. "These girls are pretty, but they're not $165 pretty. Do you have anything more in the $48 range? I think they could be worth at least 48." Ok, truth be told, our waiter probably thought we were on the most awkward double dates with the most unfiltered misogynistic guys (who in fact are just our friends who hold back nothing in public teasing), and worked some voodoo magic to make sure our filet mignons were the most incredible things we ever tasted, since we had to put up with these guys...ha. I'm pretty sure if we ever return, we'll just be known as the "48". But all in all, a good time, solid food and service. read more

Outstanding. Exceptional service, food, wine list, attention to detail, etc.. For an appetizer, I had the Harissa Roasted Cauliflower and my other half had the Root Vegetable Bisque. Both exceptional! For entrees, we had Georges Bank Scallops and House Made Ricotta Gnocchi - both outstanding. Desserts: Caraibe Chocolate Creme Bruelee and Boston Beat Torte - Fabulous. Dan and Mouad were our super-servers. Will return again and again. read more

Note: This review is just for the bar. Don't waste your time here. On a slow day (Christmas) with a near-empty bar, it took ten minutes for us to get the bartender's attention to ask for a wine list, even though he chit-chatted with other people at the bar. He even seemed annoyed that we were asking for the drink menu. It took us another five minutes of zero service and our bartender chit-chatting to others to decide that this place was not worth waiting for. We decided to grab our stuff and move to the Avery Bar inside the hotel, where we were warmly greeted by the bartender before we even took our seats. So unless you want me to yell across the scantily-filled bar, Artisan Bistro provides completely unacceptable service, especially at the Ritz - which claims on its website to want to create an unforgettable experience. Well, they didn't fail at that. I will never forget my terrible experience here. read more

Attending a Best of Boston magazine event early this week at The Opera House, I used the occasion to check out the New Artisan Bistro at Boston's Ritz Carlton Hotel. All staff members delivered the Gold Standard service and hospitality we have come to enjoy and anticipate from the Ritz brand. I want to point out the New Avery Bar, which sits straight ahead off the lobby and boasts an elevated fireplace that is ultra captivating on a cold New England night. What a terrific spot to enjoy a drink before or after a near by cultural event. But the Avery Bar was not our destination and we banked right to Artisan Bistro. My first impression was disappointment in the design, and regret over the loss of Jerne - a beautifully designed space that I enjoyed being in on many occasions. The new bistro leaves one with a chill. Maybe it was the white leather banquettes combined with the black walls and elements of shiny metal that created that first impression, but I am admittedly a traditionalist and only on occasion find the modern design trends popping up everywhere in our city appealing. But our gracious server took our minds off all of that, and we enjoyed a most delicious meal and excellent service. I strongly urge you to order their signature Croque Monsieur sandwich. It is without a doubt one of the best sandwiches I have ever eaten. Ultra delicious, beautifully presented, in 2 words - DOUBLE WOW. I can not stop thinking about it. For my next visit, I'd like to park myself in front of the beautiful fireplace in the cozier Avery lounge and implore the staff to serve me their Croque Monsieur there. Now that would be 5-star heaven! read more

I came to Artisan Bistro for a lunch event for work. It was a business lunch but it was essentially catered and coursed like a wedding or something similar. I was very impressed with the service and quality of food. The room we were in held about 40 people. I would definitely return on my own for lunch or dinner. At our lunch they served their version of Surf & Turf, which was a flakey cod and filet mignon. Great combo and perfectly cooked. read more

Artisan Bistro - Surf and turf - New American Near Me - Boston, Massachusetts

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Have to admit - I agree with a lot of the other commentators. The food was FANTASTIC, but the service was horrible. Waited FOREVER for everything...drink, order, bill. Not to mention cold coffee, order mistakes, and the guy who wouldn't let us take any Valentine's candy even though our bill was over $300 (did I mention overpriced)? Great meal, but certainly not the service you expect from a brand like Ritz Carlton. read more

Pre ballet dinner. Totally fun evening at this restaurant. From soup to nuts it was one fun experience. I never review places. But when I saw all the mediocre ratings felt I needed to add my opinion. Drinks get five stars. Service gets five stars Food get five stars. Tab gets five stars. Clear enough? read more

For a bar at the Ritz Carlton in Boston, I would expect to them to have the wines and champagnes on the menu and have much more comfortable bar seats. Having been at other Ritz Carlton's around the world I was underwhelmed. read more

The only thing I had here was a bowl of clam chowder. It was horribly salty. Nothing else looked appealing on the menu to me at the time but I might give brunch a shot next time. The bartender was very attentive and knowledgeable on the wine selection though, that's always a plus. read more

The general atmosphere in this restaurant was good! Me and my two lovely friends had lunch here and we had a good time chatting and laughing:-) However, there were two severs were not very nice that they had no facial expression and worked very inefficient. Our main server was a nice Asian guy, his work was good! The food was a little disappointed. My pasta didn't taste any special, it's more like the pasta my school dinning hall normally cooks. My two friends got lobster roll and Chicken sandwich, they thought the food was just okay but not too great. We had the Artisan Sampling for desert but the size was very tiny and it tasted just okay. Each of us spent about $38 plus the tips, which we thought were a little bit pricey according to its so so customer service and average food quality. Despite the nice environment this restaurant creates, I won't recommend it to anyone. read more

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What a joke of a place. Food is fair for some dishes (burger) but it's run terribly. Examples include: 1) having to wait 15 minutes upon arrival to even speak to a host or hostess. 2) unfriendly wait staff 3) $6 cup of regular coffee. $6 cup of OJ. Avoid, even for ritz guests. Market next to Equinox is far better option. read more

Overpriced and stuffy feel. We should have turned around and left when they asked us what our name was "for the table." There were 2 other couples there at the time we were seated and 2 ladies at the bar. Service was slow at first but did eventually pick up as our meal progressed. In fact, I was still chewing when the person bussing the table took my food away! I ordered the brick chicken. Half of it was inedible because it was still pinkish Red and bleeding. When I mentioned this to the server, he told me that I was wrong and that it just "appeared" as if it wasn't thoroughly cooked. What? My husband ordered the broccoli rabe. So very little broccoli was involved in this dish. It should be called spinach rabe. The spinach leaves were large and tough. He also ordered the scallops. Now for $19 you would think you might get a good meal out of them, but unfortunately there were only 3 (salty)scallops involved in this "entree." Normally I would not be so picky, but for $90 total for our meals, We felt it should have been a better, more filling experience. read more

Artisan Bistro - Scallops - New American Near Me - Boston, Massachusetts

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I won't be coming back. The female bartender on Wednesdays needs a different attitude. I ordered a spicy drink and she said there was nothing. I asked if they had Sriracha (I had no idea what that was but another bartender taught me about it) and she looked at me like if I was from another world. I'd rather go to Salvatore's. The bartenders there were a lot nicer. And isn't Service one of the most important things about the experience? read more

Dropped into the Artisan Bistro while staying at the Ritz for 2 days. The only reason I plopped onto a barstool was because they had the U.S. Open on the TV and a newspaper on the bar. I sat down and was given a drink menu. Not gonna lie, the prices were high. Higher than I'm comfortable spending. But, I was enjoying the Open and flipping through the paper so I thought, "what the heck". I ordered the dirty vodka martini on the rocks (my favorite drink). The bartender quickly mixed it up but forgot to put it on the rocks. I mentioned it and she quickly made the change. Now, $16 is really high for a cocktail but man was it good! The next morning I found myself back at Artisan for breakfast. I ordered the avocado toast. Not gonna lie...it was incredible. In the end, Artisan is a little over priced but the service, the drinks, and food made it worth it. read more

The Artisan Bistro is a really calm and relax lounge and bar! A little bit more expensive then what I use to but the price is worth the stay and visit. read more

Amazing!!!!! All the way around, for food or drinks this place is a must! Everything from service to food and beverage was perfect! Our server was great! I can't wait to return to try more items on the menu! read more

Artisan Bistro - New American Near Me - Boston, Massachusetts

Artisan Bistro is the general dining restaurant at the Ritz Carlton Boston. The menu is a little limited but in typical Ritz fashion they are very accommodating to special requests and needs. Service is very attentive and efficient. Food was good but not a real foodie place. Best for a quick meal if you are a Ritz guest or meeting someone for lunch or dinner who is a Ritz guest. read more

Wonderful brunch. Friendly service. Excellent coffee. Loved the walnut pecan waffle and chicken sausage! read more

Artisan Bistro - Wonderful brunch. Friendly service. Excellent coffee. Loved the walnut pecan waffle and chicken sausage! - New American Near Me - Boston, Massachusetts

Best burger I have had and I also got a peach raspberry cocktail. I have never had a more delicious drink lol. Inside is fancy and nice but can wear casual clothes to the place. A little pricey like 18 to 35 dollars but it is solid for what you get I was happy read more

Awesome service, awesome location, and awesome food. The lobster flatbread was super tasty, as was the grilled oysters. I will be back! read more

Artisan Bistro - Lobster flatbread.. Get it now - New American Near Me - Boston, Massachusetts

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Would not recommend. My wife and I were looking for a last minute restaurant and stumbled across this one assuming it would be good being attached to the Ritz-carlton. However, the clam chowder I ordered was very thin and watered down to the point where it felt like it came concentrate from a can and add hot water. I ordered a prosciutto and goat cheese flatbread that had chopped up apples in there (weird combo) which was unbelievably oily. Luckily the sidr bread saved the day. read more

We went for dinner. The dinner menu was somewhat limited. The wine I ordered was good. The service we received was excellent!!!!! The portions were not quite big enough. I found myself hungry an hour later. The environment is classy. There is just something missing about this place. I think It mostly a menu problem. It is pricey so I wanted to be full and have lots of choices but didn't. read more

I took my cousin here for brunch before seeing the Lion King at the Opera House and we both thought it was fantastic! She got the nutella crepes and I got the maple walunt waffle. The food was solid. I didn't ooo and ahh over it, but I definitely enjoyed it. The service was quick and proficient. They had an adorable Bloody Mary bar as well where you could serve yourself. I'd definitely go back if I was in the theater district again. read more

Not sure of other experiences. We came on a Thursday with a Gilt City to try it out. Service was spot on Ritz level (special props to Eugene who was an awesome sever). Food was so tasty! Get the 3 course dinner. Starters were lobster tacos and salmon tartare. Yummy and just the right size. Filet and lamb duo were incredible! Could not have had a better dinner. Looking forward to coming back soon! read more

Thank you again Artisan Bistro for providing me yet again a beautiful morning breakfast! You guys are awesome! Please come to Artisan Bistro for a quiet breakfast and wonderful service, while listening to old Christmas Carols in the background. The perfect Christmas dining experience! read more

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there were mice in the resturant walking around our feet! yes several mice . stay away from this place!!! the management and the wait staff were so used to the mice that they were making jokes about it. they kept saying the kitchen was upstairs. totally unacceptable. read more

My wife, one of her friends and I had dinner before the ballet here. Service was polite. I had kale Caesar salad which was solid. My wife had the gnocchi which was pretty good. The salmon I had had a really good wild rice and fennel side that was tasty, the salmon itself was good but the sauce it was in was non-descript. My wife's friend had a flatbread that was rather bland. Everything here was good but not great and the prices are a little steep for what you get. read more

Came here for a business function. The ambiance was cozy and good for corporate entertaining, but the food was lack luster and disappointing for a Ritz-Carlton restaurant. The lobster tacos were overpriced and tasted mainly of mayo. The cod I ordered was well prepared and fresh but lacked flavor. The rigatoni special was bland and didn't have much sauce. The strawberry shortcake had few strawberries. I would not recommend this restaurant unless you need a quiet place for dinner. read more

I had a memorable experience here. Upon entering the restaurant, we were greeted immediately by a really nice staff member. My friend and I went here on a weeknight, so it was less busy than normal. By the end of the night the noise level started to increase with most of the sounds coming from the bar. Starting off with bread, I did note that it took a while before our food came. My friend and I both ordered the lobster taco and I also ordered a seafood dish on the side too as well. The food was very delicious and left me craving for more due to the semi-decent portion sizes. In brief, you're basically paying a high to moderate price for fairly small to medium portions. Our waiter was fairly attentive. As for decor, the high ceilings mixed with a very comfortable atmosphere brings a modern vibe that stands out from other restaurants that I have been in. I would definitely come here again whether if for something casual or a bite to eat before heading to a movie down the street. I not sure if my rating would change had I gone on a busier evening or during the weekend. It would be nice to try. I'm not sure if I gave it five stars because it's the Ritz Carlton hotel restaurant or if it's fancy in general, or if I just generally enjoy nice things. But the place did make me feel comfortable compared to other places. read more

We went to this restaurant for lunch. The service was good. The bread was delicious. We had a lobster roll and the short rib with pasta. It was all very good. Of course, it was an expensive lunch, which was to be expected at a Ritz Carlton restaurant. Convenient location if you are by the Boston Commons park. read more

This was a last minute reservation following a theatre performance in the neighborhood. We dine out frequently but hadn't been to Artisan Bistro in several years. It seemed like a safe choice but it quickly became clear why, on such a busy evening, this restaurant had availability. We were promptly seated but that was the last bit of acceptable service. We weren't greeted by a server or asked for a drink order or even served water until we flagged one of several waitstaff wandering in the small dining room. The restaurant was not busy and there were several employees that seemed free. When we remarked to each other that things seemed very slow, a couple at a neighboring table said "just wait, it gets worse." Sadly, they were correct and things slid downhill from there. This evening was a vivid example of how good service slides seamlessly into the background, poor service annoyingly takes center stage and radically impacts the quality of an evening. We were grateful that this dinner followed the theatre, if we needed to make a curtain, our annoyance would have become full blown distress. I rarely write a negative review but there was no excuse (and no apology offered) for this poor service at a Ritz Carleton location. read more

There are so many amazing restaurants in Boston...why eat at the Ritz and pay way more than you need to? Besides we had a less than good time there. The chowder was closer to gravy than soup and they forgot part of our order. No time to fix it because we were going to a show around the corner. I wrote a letter about my concerns about our meal and the cost associated with our less than acceptable experience and no one responded to it! You can get far tastier meals in Boston....Try Teatro...one of my all time favs. Be adventurous and expore the area! read more

We went for a brief post-movie meal on Christmas Day - maybe they were understaffed or just not focused, but it was pretty weak all around in terms of service and food. We waited 26 minutes for our drinks and to order our meal. When the meal arrived, the soup was cold, chicken was dry, and shrimp was undercooked with a congealed saffron sauce. The menu looked truly wonderful, maybe we just went on an off night being Christmas, but I hope they fix the issues so as not to spoil a great location and menu.... read more

I was surprised by this place.. when I used to eat here a couple of years ago, their service was great as well as the food. This time, when we had brunch today, the food was good but there was no service. Nobody came by to check for anything, and it was difficult to get a server's attention. There were only 4 tables, so it was not busy either. At times all the servers would disappear into a room, so I couldn't ask anyone for anything. Particularly unpleasant for this to happen when dining with a child. To think it is part of the Ritz, it was very disappointing and surprising. I doubt I will be returning for awhile. read more

When you first walk into the restaurant, it is so dark and unwelcoming that we wondered if it was even open. Once we got through the door, pushed through a curtain, and hooked a right we realized they were open, but no one manned the host booth. We waited about 5 min. Staff people came and went without acknowledging us. Finally a pleasant hostess seated us at a nice 2 person booth, and didn't give us menus. 20 min passed. I flagged down a bus boy for menus which he brought. I asked for a drink menu, and he beetled off, returning with one. Approx. 3 seconds later, a waiter arrived asking for drink orders. I explained that we'd just got the drink menus and he responded, "No problem." Really? So we didn't inconvenience you? So glad. We chose our drinks and then I began the stupid, embarrassing process of flagging a the waiter who was not even remotely interested in taking our order and literally (literally) standing at the register counting his tips. Seeing the situation for what it was, when he deigned to come over we put in our whole order while we had his attention. About 15 min later someone arrived with the drinks. About 30 min after that our food arrived, served by someone other than our waiter, and the entrees were served backwards so we had to swap. Our waiter never asked us if our food was okay, or if we needed anything. Ever. The entrees were abysmally mediocre, tiny and expensive. We spent $68 on 2 drinks and 2 entrees which were essentially appetizers. We had to flag the waiter to get the bill which he brought as a piece of register roll tape, and smacked it down amidst our plates with a "whenever you're ready" and left. No folder, just a curled up piece of register tape. It was appalling service for mediocre food in small quantities, accompanied by a disproportionate price tag. We won't be back. There are a lot of great places to eat in Chinatown. This is not one of them. Look elsewhere. read more

This restaurant took the place of Jar-Ne in the Ritz. The decor is all new but the atmosphere and menu is similar. It is the perfect place to go before or after a Broadway in Boston show. They have fantastic cocktails and the food is high priced but good. read more