Scammers. We cancelled our order and they said they would refund it in 2-3 business days. They did not. I have to open a dispute with my credit card and still waiting...Did a quick search online and turns out they do this all the time! read more

The store is nice and so are the employees, hoever , we had the worst delivery experience ever. I asked for an hour call ahead, they Did not give us a 30 - 45 minute window which was the "minimum" time frame we were going to get (according to the customer service person) , they called us 15 minutes prior to our delivery , came before our 9am - 1pm delivery window, gave us attitude because our other furniture wasn't out of the way yet , left trash in our living room and front lawn, did not wear booties in the house , and threw their gloves and instruction manual in front of our curb. I will never shop here again soley based on this delivery experience. read more

BUYERS BEWARE!!! Don't ever purchase furniture from this store . Ashley Furniture is the worst place.. and furniture experience you will ever have! We purchased furniture in Aug and our furniture was not delivered until yes Oct.. yes 2 months after the fact. They also refused to pick up base boards that were incorrectly delivered and not picked up. read more

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DISAPPOINTING EXPERIENCE WITH ASHLEY - UNRELIABLE and POOR COMMUNICATION We recently moved and were excited to furnish our new home with items from Ashley Furniture. We placed our order with Matthew at Ashely Furniture in Dublin, CA and our "payment went through successfully". We even received multiple confirmations regarding our delivery date and time. Everything seemed to be going smoothly. However, the day of the delivery arrived, and we waited patiently for our new furniture. The delivery window came and went, but no one showed up. After hours or waiting, we decided to call Ashley Furniture to inquire about the status of our delivery. To our shock and frustration, we were informed that our entire order had been cancelled an hour ago from our call (way passed the delivery window) due to a "billing address issue" even though, our bank had already confirmed the transaction. What's even more upsetting is that no one from Ashely Furniture bothered to notify us about this problem. WE HAD TO CALL THEM to find out that the furniture wasn't coming. THEY COMPLETELY DROPPED THE BALL ON COMMUNICATION. This experience has been incredibly disappointing. We expected much higher level of professionalism and customer service from a company like Ashley Furniture. We trusted them with our purchase, and they FAILED TO DELIVER - not just the furniture, but the basic courtesy of keeping their customers informed. We won't be shopping here (or at any Ashley store) and wouldn't recommend it to others. read more

Don't buy from here and if you do definitely do not buy their protection plan, they will not honor it. Furniture is not durable and when you try to make a claim they'll tell you to have a nice day and basically thank you for wasting your money. read more

Tahir was amazing and very helpful ! He helped us look for everything we wanted and we got a new couch

Thank you Tahir for helping us find a new couch! New couch for a great price, sale happening right now

Purchased a bedroom furniture set in Mother's Day and was told it would be delivered on 6/8 (they checked and said everything was in stock) On 6/1 I called and confirmed the delivery date with Customer Service. On 6/5 I received a text confirming my delivery date of 6/8. On 6/7 I received a text confirming my delivery date and time on 6/8. Three hours later they called to tell me the items are all back ordered and wanted to set a new delivery date w/o knowing if the furniture would be back in the warehouse by then. I contacted Customer Service who was argumentative and told me to drive to the store (1.5 hours away) to work it out with the salesman. read more

This past Friday, October 1st, 2021 we visited the Ashley Store located on Dublin Boulevard in the city of Dublin. The manager Chris and his staff went above and beyond to help us find a sofa that we absolutely loved and that they had in stock ready to be delivered within the next week. The ease and breeze of the customer service that we experienced with Chris the manager and his teammates made our visit to the Ashley store a very pleasant experience and we will definitely be going there again to shop for more needed furniture. Business is always about the people and Chris and his team absolutely made us feel that our business and repeated business in the future is appreciated. I would recommend this Ashley store location to my family and friends. read more

Nice showroom but service could be improved at this location. The two gentlemen working were welcoming but the female salesperson was unfriendly and did not seem to want to help us. We bought our furniture at another furniture store instead. read more

Star was incredible! She was responsive, helpful and went above and beyond! Between her and Matthew, I felt very taken care of. Thank you both for your help! read more

I noticed the ladder leading to upper bed doesn't provide a safe opening for a child to enter. Additionally, ladder is not ergonomic due to miniscule space on tread to rest foot. Upon complaining customer care, Ashley noted that this safety issue has not been brought up by that many customers. They also noted that, I filed complaint on 4th day. Ashley has a 3 day policy, and can't take any returns. read more

Ashley Store - Unsafe ladder - Furniture Stores Near Me - Dublin, California

Well the store just opened amd I wasn't sure exactly what to expect. It's quite a large store, divided into different themes. For example the Millennials go to the "Urbanology" section. Naturally when I walked in, that's where they sent me. Old folks will probably be steered to a more classic section which is called "Vintage Casual." I asked the nice salesman to explain, since that term meant nothing to me. The associate told me this was for people in the 40's and 50's. I asked the nice man to clarify: "You mean people in their 40's and 50's?" "No." The 1940s and 50s." More than anything else, I really appreciated the professional layout of the various themes. It's fun going here just to check out the wonderful artistry that went into producing the store. Somebody spent a LOT of time making the furnishings for each theme work. It's like going to a Theme Park, but without the rides. Plus, there's no admission. Well I didn't buy anything this time but but I'll be returning with my wife to check out the Urbanology section. There are plenty of sales associates around. Everyone was very helpful and friendly. Special shout-out to Kyle. He was a really a friendly sales associate who answered a lot of my questions. And bless him for sending me to urbanology. read more

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AVOID THIS PLACE AT ALL COST!! Your order will be MONTHS delayed, their delivery crew will do a half ass job with the installation. They will not add all nuts and bolts needed so after a few times of getting on your bed, your bed/furniture will fall apart. And when you call to complain, you'll go through MONTHS of the run around and end up with furniture never fully installed properly and missing parts until you MacGyver it together yourself. I've called the Dublin store Regional to have this issue resolved and all he did was have a bag of nuts sent to me and no bolts of screws, complete and utter failure from Ashley. Yet they're quick to want the $9k I spent. Please, you're better off going to CostCo for qualify furniture and installation or JC Penny or Macy's. Ashley has no customer service, no follow through and no integrity. read more

I can't speak to the quality of the products because I didn't end up buying anything from here but we walked in looking for a dining table and the man at the front was super helpful and escorted us around showing us options and helped answer questions on sizes and materials. I liked two of the options however they were too big for my space so I opted not to purchase but I do appreciate the level of effort that went into ushering us around and sticking by our side. I didn't feel pressure to buy or anything which was appreciated. The show room is huge! There looks to be something for everyone. I only stayed mainly in the table section. read more

Friendly staff, helpful, but also didn't not push or follow us around while we shopped. They helped with loading when we picked up furniture. This is the second purchase we have made here and have always had great service and furniture that lasts. read more

Customer service is horrible, they do not acknowledge you when you walk in or at least and proceed to follow me around the store trying to sell. I went to look for a mattress but they have the prices hidden so I guess they don't want people to buy. There's like 3 other furniture stores right here so I'll try my luck at a different one. read more

Placed an order in October and was given the heads up that it would take 8-10 weeks for the couch we wanted. Projected date was Dec 1st from our totally "trustworthy" sales rep. Knowing this we still went forward with the full transaction and have been eagerly waiting for our couch. Fast forward to the 30th of Dec and we have been in twice. We have received part of our couch $ back as it had dropped in price and we removed the insurance we originally purchased. Each time we have went in there have been 8-10 sales representatives standing and waiting to show you products but the instance you say, "In need help with an order," they scatter like roaches. They then Direct you to a very sweet customer rep lady who takes the grunt of the customers and I'm sure gets her ear chewed off regularly. She helped us greatly and I'm thankful for her. We are still waiting for our couch. I don't appreciate how Ashley home only uses their online services for online transactions and in-store transactions have to be taken care of in person. there is no way to check them online. Please reconsider purchasing your furniture from this establishment it is just a lot of hard work on the customers after paying so much for "good" quality items. The pandemic has caused a lot of issues as far as getting materials but this is just ridiculous I hope they improve their communication in the future. I will update if we ever get our couch. read more

We came here planning to buy a sectional sofa, we looked online and just wanted to sit on them before making a purchase. We were greeted immediately upon entry, which was nice...until we realized he was following us. He asked us 4 or 5 times if we had questions, "we are just browsing, we will come and get you if we have questions" didn't matter he just kept creeping. Without exaggeration, he followed and lurked us for 30+ minutes until we were so uncomfortable that we just left. I used to work in loss prevention and we weren't allowed to follow people to that degree even if we had observed them shoplifting first hand. Seriously the most uncomfortable experience. Never going back, and definitely never giving them my business. read more

Ashley Store - This shark followed us around the ENTIRE store, lingering and starting. SO UNCOMFORTABLE. - Furniture Stores Near Me - Dublin, California

Thank you Matthew C for making that so easy and simple, and especially for finding all the promotions!

These people put my elderly mother through the ringer! She went into the store to by an armchair and came home with glowing reviews. Everything seemed great until the scheduled delivery date came and the chair did not. After extensive automated telephone interactions, she discovered that her paid order had been cancelled. Then the poor dear had to spend hours in the store trying to rectify the situation. Do not be fooled by the smiling salespeople with false promises! They will say anything to make the sale then abandon you when you need follow-up service. I am deeply concerned that this store is not friendly to elderly people and that they make promises that they cannot keep. Go elsewhere!! read more

Contacted consumer affairs and finally got my furniture. These guys had to "replace" everything to get me my missing pieces instead of just giving me the missing pieces, but it finally happened. Good luck to anybody that is thinking of making a purchase here. I turned down $175 worth of store credit to avoid shopping here again. Hope your experience is better. read more

Ashley Store - Still no supports... - Furniture Stores Near Me - Dublin, California

I've tried for months to get a zipper replaced on a cushion from a $4500 sectional I bought from this store. I even purchased the extra warranty, and both ashley and the warranty dompany said that the zipper was not covered. It had been less than a year since I purchased the sectional. For 5 MONTHS, I went back and forth with sales people, the sales manager, and the store manager. They still had the sectional I purchased for sale. I don't understand why they couldn't have just exchanged my one cushion with one on the floor. These guys only worry about a sale and display no customer service at all. Follow-up is non existent from even the store manager. Once the sale is over, you never hear from these guys again! read more

Just like others mentioned here DO NOT buy your stuff here. 1) They delayed my order 2) When they delivered they delivered partially 3) Delivery person went back to truck and signed the receipt him self and left, with some of my stuff still on the truck 4) Customer care isn't reachable. You end up dailing and ending up no one answering your call. 5) Went to the store and gave all my details, which they said they will call me back, which obviously they never did. Now I am in this situation where I paid for my stuff and which was never delivered and officially marked as delivered. Wasting hours together to see how I can fix this. read more

Who wants to contact NBC Consumer Complaints & get their MONEY BACK for cheap, defective furniture?? Seriously. Let's go. Hold them accountable for their lies, horrific customer service, & FALSE ADVERTISEMENT of "HIGH QUALITY furniture & HIGH QUALITY customer service". This corporation is crooked with ZERO INTEGRITY. They clearly train their managers & staff to BE DECEPTIVE to CLOSE the SALE & tell them to give you the run-around & lie if any customer returns w/complaints. They want to wear you down until you stop contacting them bc then their problem is solved BUT YOURS NEVER GETS RESOLVED - they won & took your money while you're left w/crappy, cheaply made furniture bc their warranty basically COVERS NOTHING! They stand behind their policies which coincidentally are written in a way so that no customer can get a refund or replacement bc furniture falls apart AFTER their 3 day return policy & if your furniture starts falling apart after one month, they claim "normal wear & tear and their warranty does NOT cover that". See? They have their way out. "Once they make the sale, customer service & customer satisfaction does NOT matter to them AT ALL". Unscrupulous & shady business tactics; NO INTEGRITY. ALL the negative reviews are consistently the same - READ THEM....they are true bc we are going through the same BS. HOLD THEM ACCOUNTABLE for their lies & deceptive sale tactics & horrific customer service. This ENTIRE FRANCHISE DESERVES A "FAT ZERO"; not even 1 star so disregard the 1 star. NO STARS. Like previous reviews - AVOID THIS SPECIFIC LOCATION. Their website ONLY POSTS POSITIVE REVIEWS which ARE LIES. Their outgoing message raves about "High quality furniture & high quality customer service" - LIE. The general manager David Abelson ignores your calls (unless you keep calling) OR tells you that he will call back but does not. Sheri is the same; she is in customer service, possibly mgr of customer service which is even worse. You have to chase them down & they try to avoid you as much as possible. Another review noted "no integrity" - THAT IS CORRECT. We bought a couch that started pilling like crazy after 2 months & we thought it was a fluke but it only got worse within 5 months after purchase. They claim "normal wear & tear" - WTH?! It's a couch! It should last years. It should withstand "normal body movements"; if it can't handle normal body movements & material starts falling off, then it is NOT HIGH QUALITY like you claim. Thought they ONLY use HIGH QUALITY MATERIAL - a couch should not be pilling wads of cloth after only 2 months. We have owned couches our whole lives and they have NEVER EVER PILLED....EVER...even after 7 yrs. So their claim of "normal wear & tear" is utterly ridiculous. It's falling apart bc the QUALITY IS CHEAP & HORRIBLE. Then they cover themselves by referring you back to their pathetic warranty that "does not cover normal wear & tear". Wearing out after ONLY 2 months is NOT NORMAL. We spent $7k at this store. (I will write another review about the quality of their furniture). This review is about their horrendous customer service. This is their "high quality customer service": 1) Call directly to their store, hit #2, no answer, then get re-routed to their call center in another country & talk to someone who cannot help you at all. 2) Speak to either Sheri or David who lie to you about "looking into the issue & will call you back (in a couple of days)" - THEY DO NOT. Instead, they avoid your calls & completely ignore you when you try to call them. 3) THEY JUST LIE to appease you for a while then just completely ignore you in hopes that you will eventually give up & go away. To them, that is "problem solved". DO NOT BE ENTICED BY THEIR DEALS or 0% financing for years - IT IS NOT WORTH the CHEAP FURNITURE & HORRENDOUS CUSTOMER SERVICE. They JUST WANT THE BIGGEST SALE & YOUR MONEY. After they get you locked in, they do NOT CARE ABOUT ANY POSSIBLE COMPLAINTS. They HIDE BEHIND THEIR SCAM WARRANTIES. They will NOT RESOLVE your complaint to your satisfaction bc they HAVE NO INTEGRITY. Spend your money elsewhere if it means actual high quality products with high quality customer service. You get what you pay for. *AVOID ASHLEY FURNITURE especially the DUBLIN STORE* RUN AWAY FROM THIS STORE & SAVE YOUR MONEY & YOURSELVES* Once you give Ashley your money, you will regret it & be left with defective furniture & they will NEVER HELP YOU.....NEVER. Read all the 1 star reviews - same issues. You WILL REGRET SPENDING MONEY HERE & then it will be too late. YOU HAVE BEEN WARNED so consider this a sign if you are reading this review - YOU'RE WELCOME :-) SHOP ELSEWHERE & warn others. PAY IT FORWARD by warning others so they don't waste their valuable time & MONEY. read more

Don't go here!!. It's been two months our furniture has not been delivered. There customer service never answers the phone so you have to visit there store to get answers. There manager was really nice when we bought the furniture but extremely extremely rude when we went to ask for when they will deliver our stuff. He literally yelled at us for asking when we would get our stuff. Not buying from Ashleys ever again read more

Horrible Delivery Service 5 Stars for our excellent Sales Rep Du and very competitive pricing, but 0 Stars for Delivery I booked a specific date 9 days out and received an email message asking to confirm 5 days out. That same day I also received a text suggesting if I don't confirm my delivery may be delayed. I called the helpline only to find out they had to confirm also. I asked for no further messages and complained that this is irritating to keep repeatedly getting messages to confirm, even though I already responded. After the call I continued receiving text and email requests every single day. Garbage tracking system read more

They have non-existent Support. You have to reach the actual store for certain reasons - and no one answers. When it did connect me after over 1 hour waiting on the line - the store personnel simply hung up on me. Support is important - any kind of issue and you need to be able to reach someone. It's a slight lower price because you then are on your own and won't get any support. Not worth it! read more

This particular store Dublin branch don't even deserve pa single star. Super rude sales Rep, front desk girls don't know what they doing and are not willing to help. I would rather drive few more miles and go to a different Ashley store and that's what I did coz I have nothing against Ashley but Dublin store sucks. read more

My mom ordered an entertainment center from them and paid $199.00 for delivery which says it included "assembly and set up" on the paper work and receipt yet when they arrived they told her to move her TV by herself and the company said they do not set up or assemble when she called. She's a senior so she can't do that by herself. If you're going to charge people for something and list it on the paperwork and receipts you need to deliver on your promises. If you don't assemble you offer a third party who does and walk the customer through how to do it. Every other company is doing that! Macy's, Ikea, and other furniture stores. She likes the entertainment center but if she can't have it put together she could have gone somewhere else. The customer service is also horrible so I had to contact the CEO of the company. It's not right to mislead customers especially, seniors. And you cannot use the pandemic as an excuse for not updating your information if it's incorrect because so many other companies have done so properly. Update: Turns out the sales person made a mistake and charged her for assembly when it already comes assembled. The person on the phone was wrong, they do assemble and she was charged, but the item is pre assembled. Something they should of known and explained. She was issued a refund for that. Very unprofessional to have these people not know what the other was doing. I'll have my mom shop elsewhere in the future. read more

My in-laws purchased a Queen Mattress and Boxspring set from Ashley HomeStore in Dublin just before the Memorial day weekend. The floor salesperson, Kin C. had verbally promised to include the disposal of the old mattress. However when the delivery folks came to deliver the bed over the weekend, they said that the old mattress pickup was not included with the purchase or it was not included in the delivery order. Everywhere we call for hauling and disposal charges $200 minimum to dispose of an old mattress, so this is an important point to nail down before purchasing a mattress from anywhere. We are in the process of hearing back from management. We hope that the issue will be resolved soon, and as such will update the Yelp review accordingly. read more

Ordered a desk online. I received it on a work day so I waited until Saturday to open the box to assemble it. I planned on being able to sit at my desk and study by this evening. When I opened the box to do inventory, I was missing all screws and hardware, plus over a dozen parts! I have emailed the manufacturer, but at this point a return might be best... how to return such a huge item? That shouldn't be on me. Careless company... read more

Ashley Store - Missing a parts list - Furniture Stores Near Me - Dublin, California

I'm calling these people out by name because of the EXCELLENT CUSTOMER SERVICE SKILLS, Evelyn, Star, Matthew, and Winnie, they are ALL #1,I purchased a sofa, a loung chair, and ottoman, and an entertainment center, they helped me, they listened to me, offered a variety of options, they all were Super Friendly, I never thought I could feel this way by going into a furniture store, if I had more money left I would have wanted to buy them all gift cards!! Whenever I need more furniture I now know I can definitely rely on Ashley in Dublin. They have a great team of people who are ready to go the extra mile for you, I don't k.ow what they get paid but they ALL NEED A RAISE, I love them read more

Bought bed and furniture. The salesman lied about everything. The General manager was not helpful at all. This place is filled with sleazy salespeople that only care about selling and don't t care about anything else. I will never go there ever again. Not even to piss in there bathroom. read more

DO NOT SHOP CONCORD ASHLEY FURNITURE, THE MANAGER IS A DICK. With that said, my wife and I took a chance at the Dublin location and worked with Leon Le. Leon went above and beyond, bridging the gap between sales and distribution. He answered his messages everytime and smoothed over some delivery mistakes. If you're in the market for furniture, go LEON LE at the Dublin location, you won't be disappointed. Furniture arrived 3 weeks early in perfect condition and the delivery team were respectful and professional. Again, Leon is your go to guy at Dublin. read more

Purchase couches and a mattress from here. When you are buying, they are your best buddy but when you have a problem they tell you to F**k off. 1-My couches got scratched while these lousy delivery people delivering my $2800 couches, and broke the bed frame of my $3500 mattress. 2- called customer service 800 number for replacement nothing yet it's been 3 months now. 3- went to the store to get help from the manager, he's as good as a brick wall. 4- the made 3 delivery date to come out. The first date they delivered 1 PILLOW, " you made me take a day off for one pillow" delivery window from 8am to 4pm. 2nd delivery scratched couches. 3rd a broken bed frame. Trying to support your local business like shooting my self in the foot. read more

I am having a very big issue with your store and a product, and Sarah Nicole Rosales and DM Robert Trujillo "coach Bobby" are ignoring my requests for contact. I'll be filing a BBB complaint as well. Please have somebody other than Bobby Trujillo or Sarah Rosales in leadership contact me to find out more information. Update: within 30 minutes of posting this, I finally received contact from manager. She offered me money to make me happy. But this still doesn't change how your company treats customers. And I still want to talk to a regional leader. read more

Ashley Furniture store will make things right! Overall, I am happy with the experience I recently had with the store. Starting with the purchasing experience, Lina helped complete the sales transaction when the initial sales rep that I talked to was not able to help me. The dining set came on time, so no issue with the delivery. I had to contact the Customer Service center to request a technician to fix a minor issue and they were able to fix it promptly. The dining set is beautiful and I am very happy that I purchased it from Ashley store. read more

My wife and I purchased a bed through Ashley in Dublin. We left the store feeling taken care of, seeing not only an employee looked over our order, but the manager did as well. We got excited as anyone expecting a new bed would. Especially when they tell us they will take our current bed. Felt great Until we received it, then it's been a nightmare since Problems - The delivery guys were rude and told us to get an elevator next time. - then they refused to take our mattress. Apparently not only did the employee forget to include the mattress removal in our order, but so did the manager when she went over it item by item. - the customer service here is horrible! We have spoken to them multiple times since and the manager keeps telling us they will deal with it, but here I sit looking at a mattress that won't get picked up because "they only do removal on the same day they drop off". They have told us multiple times that they will fix it, but I have decided that I will leave a negative review I regard to each day that they fail to hold up their end of the deal. If you want terrible customer service, feel free to use them! They don't tell you how many headaches will be included with a purchase! read more

Your best friend until that credit card transaction is completed damaged goods takes forever for someone to pickup had it waiting around for them oh looked like cheap furniture anyway ONLINE SERVICES read more