Great service, Tatiana was very patient especially with my kids touching everything and helped us get our couch for a really good price

My experience with delivery from Ashley is awful The sofa did not fit in elevator and two big delivery guys refuse to use stairs Total waist of time I spent in the store to choose the furniture and the time I waited for delivery As a solution the store recommended me to choose a smaller sofa I think for such a big company it's so unprofessional I am so disappointed Ashley store you ruined my day Do not recommend to buy anything from there read more

Should've looked at the reviews first... but actually feel supported from seeing the other 1-star reviews and found my experience to be similar. I'd stay away from this place - lying sales people/tactics, no customer service/support and a company that doesn't stand by their product. It's a sign how often they discontinue pieces too: if you ever need a replacement part... too bad! The 'value' for me extends way beyond the purchase and they fail miserably beyond 'making the sale' which is the only thing they care about. read more

It took a few weeks and a lot of back and forth, but the issue has been solved and I received my chairs. Unfortunately, I still l wouldn't recommend this location read more

Bought a chair from this store. There were ample sales representatives hanging around. The sales representatives were nice and helpful. The delivery people were very unprofessional. They entered my apartment without a mask and accused my wife of lying when she had a 1 minute conversation with them over the phone where she just gave them our door box code to let them in. He called another delivery to try to prove that my wife was lying, which just displays his incompetence. I guess I am happy that I got the correct furniture item at the correct time. read more

I came to Ashley's furniture today to buy a couch and the person that helped us is named Zuly she was amazing,. Great customer service and she got us the best deals. I highly recommend her. If you're looking for good prices ask for Zuly!.. read more

Mandana helped us get a good price for the right furniture. She was patient, knowledgeable, and really took the time to understand what we needed. The selection was fantastic, and the value we received for the quality was unmatched. Overall, a great shopping experience--highly recommend Ashley Store on Venice Blvd! read more

I was attempting to make a purchase for furniture. They tried to over charge me and then got mad when I questioned the price. I then accessed the item and showed the price and Info to the manager. She then got defensive. She was rude, predatory and communicated in a less then professional manner. I then asked for her name and she refused to provide it. I also attempted to take a picture of the invoice and she ripped the Ipad away. How rude!! read more

Ashley Store - So nasty. So rude. - Furniture Stores Near Me - Los Angeles, California

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This store delivered my order incorrect. I requested and paid for premium delivery and assembly, but the furniture was sent with big blue stickers saying "customer will assemble. The bed I ordered was sent with the accessories packages open and the headboard was not in packaging and was missing elements. Despite the deceptive return policy as written, I was assured that I could return the bed and that someone would come to assemble my other items. I was not given an email or any verification beyond some code numbers for corporate. It's been two weeks and I've not received any updates by phone or email. I've tried calling the store and corporate twice and been on hold for longer than 45min. The follow-up service has been terrible and I cannot recommend this store. read more

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Went to the store for a bed, since we moved out. Walked in and she received us with joy and very amiable. Customer service was amazing and she helped us so much. We got a good deal and she was receptive to our price value! There were other two Hispanic gentleman who assisted us too and they were so helpful! read more

Amazing team! John and Nelson are the best!! Shopped for a new bedroom set. They were both very helpful and extremely knowledgeable! Thanks John and Nelson! read more

Scott gave me and my family a wonderful service. I saved over 1,000 overall. Highly recommend him.

We worked with Julia and she was amazing. She made everything so simple and we got exactly what we asked for.

Bought a couch and the extended warranty. The couch broke recently and the warranty people sent someone over to check it out. They found that the couch needed replacing. They sent this information to this Ashley store and now the store will not schedule a time for delivery. Twice now I've gotten emails confirming delivery dates and when I call customer service they say nothing has been scheduled. The store will not pick up a single call. Ever. It's been a month and a half of trying to get this sorted. The furniture breaks easily and they reside to honor their warranty commitments. Spend your money at literally any other furniture store. I guarantee they will give you a bette reproductive and treat you more professionally than Ashley. read more

Ashley corporate is AWFUL. They have people that you can't understand, won't give out partial refunds for delayed orders, and send you multiple notifications that are not correct. To make matters worse, they don't seem to care one bit. AWFUL, WILL NOT RECOMMEND TO ANYONE!!!! read more

Julia was a great service ask for her she was a great help. Walked us thru the whole process.

John was so helpful in helping me buy a sofa couch. From the time we came in he walked us through and knew exactly what we needed after we told him. He also is great at choosing colors based on our home interior which was helpful. This is the second time I bought a couch with Ashley and they have yet to disappoint! Great prices and better quality than the discount stores we visited. Thanks! read more

Julia was wonderful ... found us something within budget.. just fabulous .. gave us our space to think about options.. great experience

If you need anything Sultán is your guy!! Very patient and willing to show you any piece of furniture. He gives you all the info and detail one might not consider. We left and came back and still willing to help us. 10/10 service with him! read more

My boyfriend and I went in to buy a mattress and bed frame during the Black Friday sales event. We've been to this store several times and have only had positive experiences, but this time we were not so lucky. Our sales rep, Mandana Paraham, was so aggressive and so rude. She would not leave us alone to discuss as a couple and then added multiple "hidden" charges (which really were other products we didn't want that she added to our cart without asking!) to our final bill then yelled at us claiming that we didn't understand how she poorly explained things. My boyfriend sent me away to take a walk so I didn't lose it at this woman who lacked all intelligence, proper sales decorum and courtesy. Thankfully, a manager, Nelson Cruz, stepped in and took care of the sale. He waved the hidden fees our sneaky sales rep had put on and applied all the right discounts, along with free delivery and installation. In conclusion, absolutely go to this store, but do NOT work with Mandana- pronounced like Madonna, because of course it is. A furniture diva, without the 7 Grammys. read more

I purchased a reclining couch in May. It was delivered within a week and worked for 24 hours. I contacted Customer Support and a tech came out and determined it needed a part. I heard nothing after that and so called and was told it would come in June 24th. That came and went and nothing. I called again and now the parts won't be here until mid August. They expect me to sit with a broken couch for 3 months that I paid a lot of money for. The headrest is sitting forward so you can't sit comfortably on the couch. This is their defective product and they should replace it not expect me to sit with it for 3 months. read more

Ashley Store - Headrest sits forward and won't go back. - Furniture Stores Near Me - Los Angeles, California

I am very pleased with the way Al helped me with finding the right mattress for me as well as few other pieces of furniture. He patiently explained things and shared a lot of good information about the product and showed me all the options. I am glad to recommend to anyone visiting the store to ask for him if they want to make sure they used their time in the best way possible shopping there. read more

If I could give them a 0 I would. The ABSOLUTE WORSE FURNITURE EXPERIENCE EVER!!!!!! These people have the worse customer service, they're unprofessional and do not value their customers. On March 25, 2023, I purchased two swivel counter-high bar stools from Ashley Furniture. My sales associate with fantastic, but that was the only part of this experience that was great. The delivery was a complete disaster! One stool doesn't swivel properly, and the other has a gash in the bottom right corner. Trying to get these people to replace these bar stools has been a nightmare. A supervisor with a nasty attitude called me to let me know I'm scheduled for delivery this Saturday for the replacement chairs. I've never received such horrible customer service. I asked for the delivery fee to be refunded and he told I received other items so it's not possible. I explained that it's the inconvenience of having to wait again for another delivery. He offered a gift card which I declined because I have no intention of ever purchasing anything from them again. I then asked for the manager and he told me no. I asked for the corporate number and he said he didnt know it. Im now sitting here waiting for these replacement stools with a delivery window that has changed 3 times. I will NEVER EVER do business with this establishment ever again. Do yourself a favor stay away and go to Living Spaces because I know I will after this horrific experience! DONE DONE DONE!!!! read more

Ashley Store - Gash in right corner - Furniture Stores Near Me - Los Angeles, California

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Tim did a great job at helping me select my dream couch! He was knowledgeable, patient, and kind throughout the entire selection process.

The associate, Julia, was very informed and helpful during the process of selecting the furniture I needed for my home. The manger, Connie, also stepped in to help and provide a very pleasant shopping experience. I am very satisfied with the quality of products I purchased for the value that was met. Highly recommend this Ashley location for a premium experience to aid in furnishing your home! read more

A good selection of nice furniture at reasonable prices. Good customer service and prices make this a good place to find your new furniture

HORRIBLE CUSTOMER SERVICE! DO NOT RECOMMEND! Very low selection of plant stands. So cheap and bought on sale product but damaged and employees didn't offer any sort of customer service or discount on top. Extremely rude. Wish I read reviews before. read more

Carol was great, as first time furniture buyers she was super helpful and informative! We are very grateful that we had her helping us out !

Bought a dresser, bed frame and headboard in October 2021. Delivery date was between December 2021 and February 2022. Come February with no word about our delivery, we went in store to ask about the status only to find that the delivery dates had been pushed to June and September 2022. It's now June, and after calling again to get an update, everything has now been pushed to October 2022. I've been making monthly payments since October 2021 on furniture that I don't even own. At this point I'm honestly convinced the delivery date is just going to keep getting pushed back indefinitely. Will likely be asking for a refund at this point. Don't waste your time and money. read more

They sold this as leather but it's falling apart. No one is being helpful. The sofa is falling apart after only a few months of use. It's actually dangerous the way nails are exposed. Unfortunate customer service has been very poor. read more

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Amazing staff! Connie & Tim were absolute gems. They helped us tremendously & were super friendly! Will definitely be coming back!

I visited store today and they have a really nice dining table my parents loved. The only issue the floor sample was the only available. Manager on duty said he can work me a deal and give me $50 off!!! Seriously!? That's the price online $320 and he tried tricking us letting me know what a 'deal' he was giving me!!! My mom asked if he can sell the floor sample for $300 just $20 off the sale price, he refused! Don't trust this place, best to go online or other stores as manager is lazy enough and not willing to help you with a discount of $20 off a floor sample! Incredible Obviously they don't need nor want business. read more

When I arrived at Ashley's, I was greeted warmly by Ms. Zuly and she was awesome. She wasn't overbearing nor commission hungry. She assisted me in a very professional manner and well beyond knowledgeable about all Ashley products. This is the type of floor salesperson that you would want to assist you. I informed Zuly that I'm of a high profile celebrity and Zuly kept her composure and I immediately made my decision that she'd be the one that will assist me with all of my purchases from Ashley's Furniture Store. Zuly you rock girl and if I lived in an area where there's a much closer Ashley store to me, I would drive the extra miles to be serviced by you read more

Very great experience here thanks to Nelson the manager and his team. I highly recommend them and they help you find what you need my mom is disabled and helped us find exactly what we needed. We really do appreciate the help and patience. read more

Absolutely ridiculous. I went in for a mattress protector and the manager ferry said I wasn't able to use a gift card my mom gave me because the item was on sale. When I stated that it had money on it she said yeah our policy is that you can't use it. To top it of I asked for customers service number and she gave me the stores card. DONT COME HERE read more

Ridiculous prices for the horrible quality of work that is put into their products. Horrible customer service, horrible policies and just an all around horrible store. Made a purchase, bought a 5 year warranty on the bed, bed wasn't put together correctly, my wife pointed it out to the installers who tried fighting her on it... she showed them a picture of how it should look... broke after 8 months of use. Wanted to put our warranty to use... they fought us of inch of the way. Purchasing from them... I tack it up as a life tax... an experience I wouldn't want anyone else to deal with. read more

No one ever answers the phone. Delivery service never answer the phone. Waiting for furniture to be delivered and no one has called to say anything and the website is garbage. I will never shop at Ashley again. Rooms to Go has better service and excellent delivery service. read more

I wish that I had read some reviews before purchasing a mattress here; this was the worst customer experience I have ever had. It's kind of a 5 month saga, but I'll make it brief. Bought in store, and received delivery. Mattress unrolled but never took proper shape, defective. Customer service call, store technician visit, customer service call, store technician visit, new delivery and exchange, mattress unrolled but never took shape, defective (AGAIN). Called customer service (AGAIN), store technician visit (AGAIN), customer service call (AGAIN), store technician visit (AGAIN), customer service call and... Refused to replace the defective mattress because the defects were 3/4 of an inch and they only would replace it if the defects were at least 1 and 1/2 inches. They were worse if you were to lay down on the mattress. Disputing credit card charges and stuck with paying to have the old mattress removed while I get one from another company. Hours of time wasted, money in limbo with credit card dispute and months of sleepless nights. The in-store sales person was nice but...! read more

Service was very good. John Kim helped us out buying a table for our kitchen. He was helpful and knowledgeable. He clearly explained coverage of our purchase. We were in and out of there, no long waiting. read more

I went to Ashley's furniture on August 2nd wasn't for sure if I was even going get anything but a supervisor greeted me and sent one of the employee named Timothy.He was a very genuine in assisting me with what furniture I was looking at .He was real informative about questions I asked and provided me with the knowledge of Ashley's store .I appreciate him taking his time to help me .He is very patient and you can tell he enjoyed doing his duty.This is how you want everyone one to act when you go to there establishment.I do the same in my business as well.It goes a long way to say the least .Timothy will get it right for you at Ashley's furniture on Venice Blvd in Culver city . read more