We had an amazing experience with Kennon! He truly went above and beyond for me and my partner. He…read morehelped us through every step of the process, answered all of our questions, and even stayed after hours to make sure everything was completed correctly. Kenton was professional, patient, and made the entire experience easy and stress free. His dedication to customer service really stood out, and we never felt rushed. We are very happy with our decision and are so glad we switched to Verizon.

Ken was very nice and super helpful and honest we are from Cali give him 10/10 customer serviceread more

This is a great place to get your phone repaired. The employees there didn't pressure me or the…read moreother customer to buy any products or replace our phones. They recognized why we were there and helped us with our issue. My repair took little time. The other customer had a large issue. As her phone was being repaired, a deeper problem was found that required ordering a part. The employee was very apologetic about this and explained how they were going to expedite getting it from somewhere close. What could have been a frustrating situation that could have elevated the temperature of the customer, turned into a calm exchange. The store also has other things like phone cases and phones. I am certain if you are interested in these things, you will receive solid service with this as well.

I have to say, these guys are the real deal! This was my first time visiting this business because…read moreof our plan with Spectrum, and I wasn't sure what to expect. But they call and text promptly to schedule your appointment and send reminders. Very helpful. Plus, they managed to get me in the same day and repaired my phone in about 45 minutes. Big shout out to Jon for making everything possible and doing an excellent job as manager. We will definitely return for repeat business!

This review is on their website only. haven't ever visited a store…read more I signed up on line for a plan for $25.00 a month. Over the first thfee months was charged inconsistently $33.64 $43.64 $37.19. Lots of surcharges even monthly billing changed each month. They did have good customer service. Would not recommend. They charge what they want to.

I've been a customer with Consumer Cellular since 2021 and I really appreciate the value that's…read morebeen provided. It feels good to know that I'm not overpaying for anything in comparison to some of the other major carriers (Verizon, AT&T, T-Mobile) and receiving the same great service and range as the others. My only issue has been with calling in to get help with something technical related to my iPhone or Apple Watch. In 2023, Consumer Cellular began supporting Cellular Apple Watches and from the beginning it was clear they had not received a lot of training. I was going back and forth with several phone agents who were insistent in telling me that I could not use my cellular Apple Watch by itself. Meaning, if my phone battery died, or I left my phone at home, my watch would not work by itself. I was just as insistent in explaining to them that the whole point of a cellular watch is to be able to make/receive calls, texts, etc. when I was away from my phone. Otherwise, I'd have no need for setting up service to support my watch with Consumer Cellular. If it was solely a gps watch, it would operate without a cellular carrier. Here's where the Georgetown store, more specifically Carderios, came to my rescue. Carderios was able to trouble shoot and quickly get my watch up and running with ease. My watch had been operating on Consumer Cellular with no issues for the past year. And then I did the unthinkable.... 2 weeks ago I left to go to AT&T....but immediately returned to Consumer Cellular once I realized my error in judgment. Unfortunately, leaving meant my watch needed to be set up again. A whole year later and the phone agents are still needing more knowledge and training on watches. Not just agents, but supervisors have said that the watch could not operate on it's own. I'm so glad I remembered that I went into the Georgetown store to get help last year. I'm even happier that Cardarios was still there to help me again! It took a little longer this time though. However, he was extremely patient, calm and just as determined as I was in getting the issue fixed. We went through a few troubleshooting tasks like re-pairing the watch to the phone and removing the plan altogether and starting from scratch. He had to speak with several agents by phone to finally get the right person to help. They resent a signal on their end and the watch was finally working without the phone. Yay! Carderios provided outstanding support and service the entire time. He's a soft spoken guy that knows his stuff. He also didn't make me feel as if I was crazy or didn't know what I was talking about. He really listened to me which is very rare these days with customer service agents. And at no point did he talk badly about any of the folks that I had worked with prior to him. He was super humble and a pleasure to work with. I hope that Consumer Cellular can take care of the training that is needed for all of their agents company wide. I shouldn't have to go into a store to get the help I need. However, I'm so glad I met Carderios and experienced first hand what great customer service looks and sounds like on a consistent basis! He gave me the same great service year over year and that's an awesome testament to his character and experience!

We brought our phone in because the Bluetooth connection kept failing, the young man who waited on…read moreus, patiently took an hour to diagnose and fix our problem, if we have an further problems, we'll bring our phone here.

stay away from boost mobile. they canceled my service thr same day it was due while i was…read morehospitalized & had no credit cards with me. evidently my autopayment got messed up! i had a perfect payment history with them, but "policy" allowed them to charge my friend $8.96 more than my autopayment balance. and boost refuses to override their computer to refund their ridiculous, uncaring overcharge!!! i will be changing my service to another company, but since boost charged me so much for this month, i will change towards the end of the overcharged service!!! this "customer service""was reprehensible!!

I was sent here by Samsung to get my glitching screen looked at. I was in the building for no more…read morethan 3 minutes altogether and a minute of that was spent waiting for someone to come to the front. First off, even after looking at the phone and telling me that's Samsung, I would not warranty. The phone because of the so-called devastating damage to the phone. There was no a the remedy offered as far to look at the phone and tell me what's wrong with it. And how much it would cost? To get it fixed. There was no other options offered to me. It seemed as if the guy was more worried to get me out of the store so he could get back to doing whatever he was doing in the back. Pretty lame customer service, if you ask me. Whenever the guy finally came up front i explained to him that I was sent here by Samsung to have them. Look at my glitching phone front screen am I two months old, samsung Z Fold 6. He asked me to take my phone, protect her. Off the phone so he can inspect the phone. The guy literally looks at my phone and within 30 seconds. He says, oh man, your phone is severely damaged. Which clearly is simply cosmetic on this shaft of the phone. He made it as if the phone was completely destroyed and it can no longer be under warranty. But when you look at the pictures, you can clearly see that is cosmetic scratches on the phone. No damage to the front screen, no damage to the main screen and no major dents in the phone. It seemed as if the guy wanted me to hurry up and exit the building as if I was interrupting whatever he was doing, that was causing him not to be at the front desk.When I first arrived into the building. Needless to say, this is not over. I'm gonna take this to Samsung. And they're gonna look at the situation and get this taken care of but I would not send anyone to this business.. And on top of that, when I was leaving, I guess he calls himself being i'm sarcastic by telling me to have a great remaining the rest of my day. I kept my cool and my composure, and I just left without saying anything, .

Your diagnostic fee (per the receipt) was $25.00. I was told that this amount would be applied to…read moreany repairs should I choose to follow through with them. Come to find out: The fee jumped to $75.00 and WAS NOT applied to the repair (replacement power adapter). Also--Amazon sells this part for $25, you charged me $45 in addition to the bait and switch price jump to $75.00. MAJOR FAILURE.

About 25 years ago, I purchased my first mobile phone. It was a flip phone that displayed the time…read morein a tiny window when it was closed. Of course it was cool and I was too! I was also that guy who no longer needed to wear a timepiece. Fast forward to Spring 2023, and It was time for some home cleaning. I opened up an old box I found in the closet and there were my watches. They truly brought back so many memories when I found them. Each one has a very special meaning from a special period in my life. Over the last month I decided to start wearing my watches again. I took the one that is the most important to me to Batteries Plus, for new life. I was so pleased with the value, friendly service and efficiency that I've taken my other watches in too. Now I wear a timepiece just about every day and I don't have to grab my phone out of my pocket for the time anymore. It really is nice to just turn your wrist over for the time of day. "Everything old becomes new again."

I tried to get 3 keys cut and programmed. After 30 minutes trying to figure out if I could bring my…read moreown uncut keys, he told me yes for an extra $25 fee over their keys....then after 30 more minutes while he tried to find a SKU to scan, he said he couldn't do it. It was a weekend and they can only program keys on M-F. He then proceeded to cut the 3 keys after waiting for 3 hours. It was only $33, but for 3 hours?? Funny because they asked me to review my service 3 times, on the 3rd time I gave them this horrible review....don't ask over and over if the customer doesn't respond!

Troubleshooting expertise is unparalleled.. fixed my…read moretroubles in about 7 minutes...and for free! Would return for additional computer work in a heartbeat.

Kevin is really responsive and knowledgeable when I reached out to him with assistance on Chromebox…read moreand Mac Mini. I was able to schedule a consultation right away, and he came back to me with a detailed diagnosis of the issues. I appreciate his service and will reach out to him again if I experience more issues in the future!

I came into the store with 2 boostmobile iPhones that had been migrated over from VirginMobile…read more They needed to have their SIM cards changed to make the phones compatible with the boostmobile expanded network. Elvira, the store manager, knew exactly what to do and in a matter of minutes had both phones upgraded to work on the new network. Thanks so much for the great customer service.

This review is more about the manager than the business itself. Boost is a pre-paid phone service…read moreprovider that also sells phones. Buying a cell phone is about as much fun as a root canal, but Lupe (her "official name" is Tejada) goes out of her way to help out the customer. I was there to buy an iPhone on a promotion, and had all my info ready. However, there was a "glitch" in porting the number and Lupe did some creative "persuasion" to get them to push it through. While I waited to get the number transferred, another customer came in, but did not bring his required account number, pin number, etc. Lupe did an amazing job of getting this info from his previous carrier (again, using some "creative" skills!) and helped him get the promo code for a better deal than he originally came in the store to get (actually, the deal I was getting). Not many store personnel would be so thoughtful as to give the customer a better deal. To be honest, the decor and "waiting room" stools left much to be desired, but when I mentioned the hard metal stools, Lupe went into the office to get me a nice padded folding chair. THAT is my idea of real customer service!!!