Over the course of a few days, David had interacted with this store. He had paperwork. There was a…read moreset possible contract. I was not enthusiastic but I wanted him to feel good and how bad could it be? Why do I continue to challenge the universe to show me its bottom? The coverage was awful which led me to look at the email confirmations from the store at which point I discovered that they had misrepresented every aspect of the deal-- which they suddenly refer to as "an estimate." Despite seeking to cancel for sound basis and within the first 24 hours, we have been run around town "you need a corporate store!" (It is a corporate store) "manager will be in at __" "nope! Manager will be in at __" "only manager can waive the restocking fee" "only customer care can waive the restocking fee" the restocking fee is because the phone can't be resold because you opened the box." Etc etc yadda yadda... Selection? They had very little. Value? That's a negative. "The first bill is always twice as much" (the monthly bill we would end up with is much higher than we had agreed to in the contract, the first bill was to be more than twice.) Then they used "per diem" in a way that indicated that they had no actual definition. Honestly I feel as if we should have walked out when another set of potential customers threatened to kill a salesperson and then left. They had been on the phone waiting for customer service and the call was dropped. They might have been there for hours. One walked up to the salesperson who was working on them and told him. He was playing on his phone and continued to play on his phone but also started laughing. The manager went in the back and hid In the end a regular employee was able to waive half the restocking fee and refund some of the tax paid on the returned phone. That was the first and only honest employee.

I wait about 45 minutes to turn in a phone. It took me less time to buy a new phone then it look…read morefor me turn in my old phone at this location.

I had to pop in to this store to drop off a router the seller of the house I had bought left…read morebehind. It was easy and I got a text from the seller shortly after I dropped it off thanking me - so she was obviously notified. While I was there in the store, I made arrangements for my service to be moved from my rental to my new home. Two birds, one stop.

Games, lies sunshine communication but don't follow through just pure complaisant! they do not…read morecover any details yes you will be surprised when you get a bill :) they are good at wanting your money :) Do expect when you call the number from previous bill you will be passed around from one person to another numerous of times on the phone when you call the actual number on the bill expect to be passed around from dept. to dept and more departments. So you know what everyone dealing with them that is more than F***ing frustrated! with Cox do get name badges get confirmation numbers and do know they "keep notes" on what they wish to say regarding the situation so you do the same :) ask for a "recap" on agreement go as far as even asking to see the profile if you go to actual location and if you choose to go by their word expect you may get disappointed after. For example the notes when I called the number of the main actual co. you will find on your bill they noted: I declined tech insurance well NO! the employee never mentioned anything about an tech fee so I was charged $100 for a tech coming out. I followed all the directions on the phone I watched the tech I did everything as I was directed to do by phone so yup games! they could have tuned it on that day but why should they when playing dumb is best and charging me $100 for 5 min of a tech coming out is best? Also do know when you call the number from your previous bill they quote different price points then when you actually go to the store nothing is consistent! so you know what since they wasted my time I think people should know get details don't EVER! take any employees word for it at the end of they day they or course are suppose to smile and be nice they just want to get through the day and sugar coat you. They are two stars for a reason :)

My husband and I had a great experience at T-Mobile thanks to Michael! We were just picking up our…read moreorder and had no idea how to actually set it up. He was super helpful, knowledgeable, and made the whole process quick and easy. He really took the time to explain everything and made sure we got exactly what we needed without feeling rushed or pressured. You can tell he genuinely cares about customers and represents T-Mobile's values really well. Customer service like this is hard to find these days--definitely recommend asking for Michael if you stop by. You'll get an expert who knows exactly what he's doing!

My hubs needed a new phone so we decided to come into this location to look at physical phones…read morebefore purchase. Yes, we're old people who want to actually see the phone before purchasing. I know it's usually done online now but we thought coming into the store would allow us to actually handle the phones, like you were able to literally less than 5 years ago. This is not the case. Those bad boys are mounted to the wall. We didn't have the best experience walking in. I understand why they have someone that catches you when you walk in and checks you in but it's not practical when multiple people are walking in at the same time. The person checking in was busy with someone, so we walked in and started looking at phones. When she was done with that person, another walked in, so we didn't check with her yet again. We lost 3 positions because of this and by the time she came over to us, there were 8 people ahead of us and the wait time was estimated at 1.5-2 hours. Thankfully, most of the people ahead of us had simple tasks so our long wait turned into about 15 min not 1 hour. We were able to choose the phone and get it set up pretty quickly. However, again, while we waited for the data to transfer, our technician started helping someone else so we ended up waiting over half an hour for him to finish with that person, even though we were done and ready to leave. I get that most people do things online now but this walk away from face to face service is a little annoying. It was funny that two days later, we received a kit in the mail to send in his old phone, the one that we waited 30 min for the tech to grab while he was helping someone else...

Angel was super cool helped my mom and I get new phones. Give em a raise! We were in and out fast…read more Faster than any other time.

Went after work to get internet for my recent move. Both men there were busy with customers. I…read morewaited my turn and there wasn't a check in line most ATT stores I've been in. I listened to the interactions and the younger one hardly ever let his customer finish a sentence before he would talk over them. The older man seemed to be doing well and his customer seemed very happy. When it was my turn, I got the younger one and told him my situation. Sounded like he had a great deal in mind but then disappeared in back and never came back. I took a seat and waited. Then I could hear a supervisor in back reaming him or both(? since both sales men vacated the floor). 'You have phones here and over here and over here and over here. If we were to get a (I think I heard audit?) right now...(couldn't make out the rest). Doing this whole yell fest, I took to drumming their pen on the table - more and more louder and quicker. Nothing. Then I blasted my techno music full volume for a few minutes. Nothing. I finally got up and left. I looked through the window when I got my car around. Still no one on the floor. So hey 'Carol'? Can you maybe scream at your employees when they don't have customers waiting? I won't be back. Should have listened to the poor reviews.

Great staff, especially Bless, Tia & Stephanie. They help me a lot to transition smoothly to T…read moremobile from another phone carrier . Trading our phones gives us good deal and learn the perks which is amazing! Everyone is so helpful particularly Bless who convinced me to try being a new customer of mobile and I liked it. Looking forward for more years with you guys. Thank you for all your help

Customer service is good but the cellular service so called WiFi is bad. We appreciate the perks…read moreand that's about all.

I was a Republic Phone customer and they were transferring all of their customers to Boost Mobile…read more I was under the impression that my account had been taken care of, and then I found out this morning by family that my phone was out of service. I went to Boost Mobile, and the entire staff was so professional and handled the mix-up completely. All of the team pitched in on laptops and their phones to talk to those involved to unravel everything. I have never seen such great team work, all done with a smile. I highly recommend them if you have any computer needs or accessories for your cell phones or computers. They have a great staff, nice shop and an adequate supply of accessories for you. Thank you!

Went to Metro on Sunset in Henderson with my friend to help him get his old number back. The guy…read morethat helped him around 6 pm gave him a new phone but didn't let him keep his old number. That was a red flag! So I said I would go back with him to fix the situation. A woman was there the next night and said she couldn't help my friend so I said call the guy from last night. She did only to have him hang up after she discovered the guy didn't post the payment for the month and the receipt didn't say payment. Long story short my friend got his old number back and kept his old phone, gave back the new phone and she printed a receipt for payment. Then she wanted both receipts back and I said "NO" and we left. Something really shady is going on there. Don't recommend doing business there!!!!

The location on sunset/marks is the worst. The customer service was the worst I have ever…read moreexperienced ,not helpful at all, she clearly had no idea or knowledge about phones. Not friendly at all! I have been a metro customer for 15 years and am considering switching just because of her horrible customer service! If I could give negative stars I would!

Just wow!!!!! I've…read morehad such a wonderful experience! The customer service you get here is just incredible! I made the mistake of switching over from AT&T over the phone because the person over the phone made so many mistakes. However I came in the store and a huge THANK YOU to Edwin and the assistant manager!!!! Edwin helped me get everything in order and honestly I usually would have been super upset but they just had amazing vibes and they really knew how to just help me get through the nightmare! I was soooooo grateful that Edwin went over additional options that I had no idea they offer and I really wanted. I love that they are really honest kind and not at all pushy. I'm definitely coming back for everything! I HIGHLY RECOMMEND YOU ASK FOR EDWIN he is super nice and honest everyone is but he just helped me through the process! The store is clean everyone works fast and work so great together! If you speak Spanish they have so many people who are bilingual!!!! Any upgrades, promotions, new lines or you hate your current carrier TRUST ME YOU NEED TO COME HERE TO GIVE YOU THE BEST OPTIONS!!!! I live by a dead zone and let me tell you I have WAY BETTER RECEPTION WITH VERIZON!!! I can't thank you enough!

After 21 years with Verizon, the service has increasingly declined over the past five years …read more Constant "call failed" messages when attempting to make a call and in the middle of a conversation, even with a new phone. Important calls in my contacts get blocked by Call Filter. Customer service sends you in circles and never resolves anything. I have friends with Verizon who experience the exact same issues. I only stay with them because the competition isn't any better.

If getting your phone repaired was always like this, I would almost look forward to breaking it…read more Len runs the front like a stand up comedian (boss energy) with elite customer service skills. Quick, funny, and actually makes you feel like you are in good hands instead of just another ticket number. The whole vibe was upbeat and welcoming from the start. Gary handled the repair and absolutely nailed it. Fast, professional, and my phone came back looking and working like nothing ever happened. If you need phone repair, screen replacement, or anything device related, this is the spot. Great people, great service, and they somehow make the whole process enjoyable.

KJ was very kind and patient in verifying that my phone could charge properly. I have also been to…read morethis location before after dropping my phone 2-3x and they had been able to fix my phone the same day. Definitely recommended the Henderson location.