Leaving a review for the store as there's no option for their service in general. I've been billed $45/month for over a year for a phone that literally never existed. It's just a random number they assigned to my account with no phone or watch attached. I have made numerous calls and have been told over and over it would be corrected and has not. They have erroneously billed over $500 and refuse to credit it back. read more

Went to the AT&T' store for a my winegard. They were very helpful and knew what I needed! Verizon had to transfer me 4 times to figure out what I needed and still couldn't help me! read more

Thank you Gabriel & Tina! Who would've thought my guardian angels would be working at an AT&T store at 7'o clock at night...but I digress. I stumbled in, frustrated and tired as I had some difficulties transferring a number from a previous provider. Both Gabriel & Tina looked to help as soon as I walked in the door. I explained my frustration and Gabriel came in with the assist. After confirming with Tina my account information, quickly and efficiently, Gabriel provided me with the exact information I was looking for. Joyous! Oh happy day! When I had additional questions regarding account numbers (i.e. why there may be multiple account numbers), Gabriel took his time to explain the differences in a way my feeble, broken brain could understand perfectly. Gabriel & Tina we're beyond helpful, knowledgeable, and above all friendly. They provided me with the concise information I needed in a more than timely manner. I literally cannot praise them enough. read more

I recently went in to get a new phone and was helped by Giovanni. He was very attentive to my needs and was able to answer any questions i had. I was very satisfied and would definitely recommend to ask for Giovanni read more

No stars it's horrible. Don't even think about tv through this company. The absolute worst customer service ever!!!!!!!!!!! You can't get even a remote if it stops working. It took ten hours and still not working. The phone people are absolute robots and rude. The voice is 30 seconds behind the picture, and the list goes on and on. There's no way to solve any problem you encounter. read more

I only gave one star so I could post this review. August 8th I was assisted by Nancy. She was wonderful. Nancy had me almost ready to walk out the door until we realized my license had expired. I was shocked that AT&T would not give me a break since I have been a loyal customer since 2003. I have jumped through all the hoops AT&T has told me to jump through. I am now going to end up being charged for a phone I did not receive. On August 8th I was told to come back in the next day with someone who has a valid license to add them onto my account. Then I can get the phone. August 9th my friend and I go back in. We were told customer service was closed. Come back in tomorrow, earlier so customer service can be reached. August 10th we both took off early from work and met there. This means both of us lost time and money to accommodate AT&T. When we went in on August 10th we were treated beyond poorly by Nicole. She made it very clear multiple times she did not want to be helping me. Nicole told people she was talking to on her cell phone she was having to work through her lunch to help me. She repeatedly went through the back room door and screamed at the top of her lungs. I don't know why she would think we could not hear her. Maybe she just did not care. We were in the store for over 2 hours. After speaking with few customer service reps on the phone we got a supervisor. She said my friend had been added on and it would show up in the computer in 10 minutes. Nicole kept checking and telling us it was not there. Because my friend said a few times, " I can't believe this" Nicole kept responding "if you don't believe me you can look at the computer" I had to explain to Nicole she was not saying she did not believe you. She is saying she cannot believe what we are going through. All Nicole had to say to this was "oh." After 1/2 hour we left the store. I then spent approximately 3 hours on the phone being transferred from person to person. I finally got a number I could call the next day. August 11th I called the number I was given. I spoke with a few people and ended up with Jai. He got his supervisor on the line to listen to our conversation. I was assured that they would send my watch out the next day. I was also told that Jai would be the person to call me back the next day and arrange for my phone to be sent out immediately after they got things settled with the store. August 12th by 2:00 p.m. no one had yet to call me. I phoned the number I had been given again and of course got someone else. After being on the phone with him for well over an hour I was told the only way to fix my problem was for me to go back in to the store and tell them to put the phone back into their inventory. The fact that myself and my family have been loyal AT&T customers for almost 20 years did not seem to matter. (I have been with them since 2003). The utter frustration that I have had to deal with on a daily basis since August 8th is exhausting. Not to mention the fact that my phone is not working properly and I miss texts and am unable to send texts to some people, my daughter included. I am certain my friend that was with me on August 10th can add even more. I do not blame you. This has been a huge AT&T system fail. Not one manager or supervisor has called me, even though I was told several of our conversations was being recorded. Until this total catastrophe I was quite happy with AT&T. I cannot express how disappointed I am with this company. read more

Wow I had the best experience ever at this store! Nick Novick was extremely professional and helpful to the max. Was only coming in to ask about my service on my tablet. Not only did Nick take care of that issue he also reviewed my account and offered me a better plan catered to my family. Saved me about $50 a month on my plan, offered me a new S9+ (which I basically got for free) and advised me of all the great deals AT&T and DirecTV had to offer. To put the cherry on top Nick saved me about an extra $15 by switching me to DirecTV Now from the expensive and overrated YouTube TV. I'm a DirecTV Now customer and like McDonald's slogan says "I'm loving it"! In summary, if you have any issues, questions or concerns with your phone, cell phone or cable TV plan please visit Nick and tell him I sent you! read more

If I could give this store 0 stars I would. It has been the worst customer service experience of my life. This is a 3rd party store- the meaning of this-DON'T GO HERE! I regrettably stepped foot in this store about a month ago. I asked for a iPhone 13 Pro Max and unbeknownst to me was given an iPhone 13 Pro. It wasn't until I ordered and received a case for an iPhone13 Pro Max that I'd realized, I'd been given the wrong phone. When I called the store manager (Kumir) to let him know about what had occurred, he refused to help and said there was nothing he could do- btw, Kumir is the one that initially helped me and gave me the wrong phone to begin with- he's a cocky little liar and shouldn't have a job working with the public in any capacity. Did I mention that Kumir signed me up for FirstNet (a first responder network) after I told him I was a therapist? Kumir also told me that FirstNet never verifies any eligibility so not to worry if therapists aren't listed as first responders. Well, here's a shocker- Kumir was wrong. I've received eligibility texts and emails almost daily and when I submitted my license number, it turned out, I'm not eligible. So now I'm locked into a 3 year contract that will jump in price- from 39.99 to 65 per month- awesome. I could continue to share all of the annoyances, lies, and wasted hours I've experienced as a result of dealing with Kumir and his store but I do not want to waste another second on him. All I can say is DO NOT GO TO THIS STORE! AS FOR KUMIR- YOU NEED TO GET A NEW JOB AND FIGURE OUT HOW TO NOT BE SO SHADY- YOU'RE NOT FOOLING ANYONE- IT'S OBVIOUS. read more

If I had known there wasn't a self kiosk to pay a bill I would have never came to this location!! Run away at all risks if possible so you don't get sucked into being harassed by employees! We all know these cell phone and cable companies are committing highway robbery every month when we open our bills, it's like do you give up an organ to pay your bill or food on the table?!! Loyalty doesn't exist with any of these companies! My sister hates coming inside a store to pay her bill so she leaves me with that task LOL! I've never been to this location so I assumed it would have a self kiosk just like the Santa Ana location boy was I wrong! I felt ambushed when I looked around and didn't find one and had to deal with a pushy employee! What also didn't sit well with me is their manager, she ignored me and didn't look up to greet me, she proceeded to continue with her personal phone call and acted as if I didn't exist. Luckily the pushy sales employee helped me but then wanted to go in depth about my phone carrier and my cable bill etc., you know how the rest goes.. LOL I don't trust these employees at all, they've done us dirty so much in the past, they all promise they can lower your bill but when you get your statement it's either higher than before or they've taken something off without your permission! If it sounds too good to be true then it is! Run far away and never look back! Only then did I notice the manager finally got off the phone and wanted to throw her nose in the conversation, funny how I couldn't get her attention for anything but all of a sudden after I've paid the bill she's intrigued?!! Avoid this location at all costs if possible and go somewhere else where you can pay your bill in silence without the ambush and rude management -__- read more

Beware of solicitors at your door from AT&T they offer you a special price. But, the day of the installation the price is not what they offered at your door. The day of installation a man sits in front of your house and waits. The installer comes later then he starts installation, the man in the car later comes to discuss what the solicitor offered. All of which is not what the solicitor told you it would be. Make sure you get it all in writing. However, I had it in a text from the solicitor. The guy from the car says that the solicitor is not an employee of AT&T. This happened to me many years ago. I told the solicitor I hope he was honest. He assured me the price was a fine deal and I had nothing to worry about. Well he lied. read more

They may want to work on their basic customer service skills. No one appreciates standing there 20 whole minutes unnoticed and un greeted. A "Hi, we'll be with you shortly." Would have been nice. I legitimately had ONE simple question. His ONLY response was "go to the Apple Store" and "do you want me to check if you have insurance". Um , no. This is something that was caused by the recent 11 iOS update. Again he tells me I need insurance. Jesus Christ man. ‍ [[UPDATE: I called Apple and in 3 minutes this was fixed. The answer was in my Settings the whole time. Guess I don't need insurance.]] read more

I was helped by Giovanni and he did a professional job assisting me in getting a new phone. I would definitely recommend and ask for Giovanni read more

Wait wait wait while two reps help one customer with many questions. Finally we just walked out. And they never even looked our direction or greeted us. Don't go to this store. read more

I don't understand how anyone could give this business or company for that matter any more than one star. I would give zero if it were an option. I haven't had one good experience with this company. It got so bad that I ended up with the district managers direct number. Anyhow, I called to transfer service from my name to my mother in laws, they told me I had to go to the store. We went to the store they told us they couldn't do it. What an absolutely horrible company. Not one good thing to say about them. Go to Spectrum and save the headache. read more

Worst experience ever. Don't expect any help from Fabian. He will tell you that he's not an assistant but a sales rep. If you have to go here, don't get him. Bad attitude Fabian wont help you. read more

Please don't be fooled by this store this is not AT&T store this is a fake AT&T I talked to AT&T and they told me that there is no fee for sim card but they are charging for some card . And it took one hour and They had no idea how to help I don't think you know what they're doing. Very good service! read more

Terrible experience. I would have to agree with all the other posters. The salespeople at this location are like used car salesmen. They constantly try to upsell you to add an additional account for a free iPad/tablet, charger, case, screen protector. It's exhausting... they literally do not stop talking unless you say yes. Horrible experience with Alvin Harry. He had me send my pay stub to him via email for update include my corporate acct discount. After calling AT&T several times directly to confirm, the FAN still has not been applied. Three months + 4 calls + 4 follow up emails later, I send Alvin one final email and cc the VP of Sales for Spring Mobile. Within 24 hours I magically receive a phone call from him and he says he's been trying to reach me for months. He's been promoted and cannot help me anymore. What a joke. These guys are borderline criminals... fast talkers trying to make an additional $1/hour if they make a sale. They'll likely be selling subprime mortgages soon so keep your purses close and watch your back. Add icing to the cake, the two cases I bought for my iPhone 7 and iPhone 6 are junk... disappointment all around. read more

Went in the other day to change my carrier to AT&T, and Gabriel was so helpful. It ended up being a complicated process and he was incredibly patient and went above and beyond to make sure I was ready to go. He's a great representative! Make sure to ask for him! read more

Great experience with Jesse. He was knowledgeable, patient, kind, and extremely helpful. If you ever go to this particular location, be sure to ask for him! read more

I was visiting a friend in Anaheim & needed assistance with my phone. I just got a new one & it froze on me during the day. I didn't know how to fix it & tried pushing every button I could. I went in & Alexiz helped me. He was so helpful & also gave me a better plan that I wasn't aware of. He was informative, professional & delivered great customer service! I recommend this location & Alexiz as well for all your phone needs. Thank you AT&T! read more

Nicole took her time with me over the phone and helped me figure out a plan to upgrade my phone. I really appreciated that! When I went to the store not only did she finish the job and help me get my new phone, but transferred my data and answered all my questions while she did it. Friendly customer service & sold me what I wanted&needs to go with it. Thanks, Nicole! read more

Service was lousy. Can not Multitask between customers. I waited a half hour for them to tell me that they didn't have any iPhone 14pro Max in stock. read more

Walked in with just my curiosity on the new iPhone 11, walked out not only with a new iPhone but with new and better cable AT&T TV and land line service and also a better monthly bill all because of Gabriel! He exceeded my expectations and gave legendary service! Way to go Gabe! read more

Thank you so much Gabriel. He was able to get us the latest iPhone and a great deal on an unlimited family plan. Highly recommend going there and asking for Gabriel . Thank is again read more

Gabrielle is your guy . Amazing customer service . Answered all my questions and got me set up super fast !

If I could give zero stars I would. This location is filled with rude and ignorant staff members. They were belittling a customer and making fun of him in front of everyone. UNACCEPTABLE!! Shame on you, AT&T for hiring and promoting this type of behavior!!!! Taking my business to Verizon! read more

I guess in full-disclosure, I've never had particular luck in any AT&T Authorized Retailer. They always make it feel so smarmy & you always feel like you are just being up-sold constantly. I have never walked out feeling good about my purchase, just a little bit ripped off. I wish I could say that this was not the case here since my mom had told me they were great when she had recently upgraded. But, seriously after walking out of here with 2 new phones for my daughters, I felt a little violated. The guy who helped did so begrudgingly. When we made our decision we literally sat for 35 more minutes (I timed it) while he tried to up-sell us (a case, a protective screen, insurance, a free iPad mini for only $40 a month if we also bought a protective screen) even though I said we were in a rush & I just wanted the phones. And then he tried to sell me on a new phone too since I was eligible. I also said I didn't want insurance (but guess what when I checked my first bill---there was insurance on there). This is what is probably to expect when you walk in there, so honestly the worst part was that he was kind of a condescending jerk the whole time. read more

That awkward moment when you go in to inquire about trying to change your plan to save you money and the sales representative tells you "That sounds like a great idea, you should look more into it." Waaaaaaaiiit, what? Is this not an AT&T store and isn't that your job to assist us? My boyfriend and I went into this AT&T store for a different issue that didn't end up pertaining to us. So while we were there, he inquired about upgrading his data & found out that his mom recently got DirecTV. Because my family has DirecTV and AT&T, I knew already about if you were to combine your bill into one, all the lines in your family plan get unlimited data because that's what I have currently. Let's just say, we basically wasted our time trying to inquire because the guy was not responding to the many prompts I gave him to get the ball freaking rolling. He was so concentrated on things irrelevant to the next move we were trying to make. Honestly I'm still looking back on this experience wondering what the hell do they pay him for because he was just taking up space. Might I add that we were the ONLY customers in the store. I have never been so frustrated with dealing with someone who was not responding to the requests we wanted him to do. I kept asking him to make a new plan so he could give the account holder the information. Omar repeatedly kept telling us that my boyfriend was only a authorized user and couldn't make big changes like this on their account. And I kept asking Omar "Although he cannot make big changes, can we get a estimated plan to see if it's going to save them money or not?" And Omar said "yeah, I could help you out with that." BUT he never did. COMPLETE WASTE OF OUR TIME. There probably is a reason why there is so many bad reviews here just based on service. RUN, RUN THE OTHER WAY. DRIVE FURTHER, YOU'LL PROBABLY FIND BETTER. read more

Wireless store visits are usually painful, Ruben and his mgr here made me feel totally comfortable and took the time to walk me thru everything and make sure I was saving money on my monthly bill as I moved over to the best available plan. Very professional and fun loving group of guys and I truly enjoyed spending the time with them there; will always return to this store for any wireless needs -- thanks Ruben! Love the new iPhone 6s and really appreciate the concierge level of service provided by Ruben as we walked through my needs and locked down a great number too! read more

Nisarg is best AT&T store manager I've ever meet. I have been with AT&T for over a decade and I've never had customer service like Nisarg and David. They were attentive and very helpful in getting my phone plan set up and home internet. I was worried when i read the reviews but as soon as i meet David he was on it and if he didn't have an answer he got one for me. If u need help ask for David or the manager Nisarg they will do their best to help... read more

Prompt, helpful service. Nancy took time to explain the details on my phone bill, answer questions, and helped me set up a few things related to my new phone. She was knowledgeable and friendly. She is a great employee to represent AT&T. read more

If I could give it no stars I would. They didn't know what they were doing. They couldn't do a in store trade-in. They didn't know how to even view/access my account. They wasted my time. They were not helpful at all! Never ever going here again and I don't recommend anyone going here. read more

Took 1 1/2 to purchase phone and they never could transfer info. Sales person kept leaving and the excuse was WiFi slow. For gods sake you at&t. read more

Undoubtably the best shopping experience I've ever had for getting a new phone Tina has always helped me and making sure that I'm getting a phone that meets my needs. Today I came in last minute and he greeted me in such a nice way she made me feel really welcome. I had a really stressful work day and I needed a new phone. After talking with her for a few minutes my troubles just melted away! She found me what I needed. And then some! read more

Avoid this store at all cost. The representatives are shady. We went to the store for an upgrade and was told one thing. Next week another. I called them and they confirmed what they told me. I went into the store to confirm and another representative and assistant manager was there and confirmed the same thing. Next week, that promotion magically never existed. So tell me, are you guys dishonest, shady, or just used car salesmen? I asked if they were on commission and they are, which means they will do whatever it takes to meet the quota which includes lying to customers. Do not trust the people at this store. Shame on this store, their integrity, and greed. read more

Understaffed as they may be the rudeness of the employees is unacceptable! Horrible customer service ethics. This isn't based on a one time experience, it's every time I've set foot in this location. They are rushed, impatient, belittling and condescending to customers. Take your business to a different location is my advice to anyone reading this review. read more

Had to get a sim in a hurry for my niece Mo at this store was wonderfully efficient and straightforward. Was great to deal with a young man who was helpful without being pushy . read more

AT&T should be ashamed of themselves for allowing their logo on the outside of this store. It is nothing but a bunch of deceptive low-end sales hustlers who will say anything to suck you into a bad deal. If you decide to go here, expect high-pressure sales, rudeness, and deception. Just assume that there is more to every "value" or "freebee" that they promise you. Don't walk, run from this store. read more

I had a terrible experience with Mo here. He's such a rude person talking to customers like he's the God and everyone else is idiot! I lost my patience with that rude guy and stop getting service from him. Here in this picture you can see him walking around and there were 6 customers in line. Nobody wanted to get service from rude Mo. read more

AT&T Store - Mobile Phones Near Me - Orange, California

I went into this store today and i wanted to buy a wireless charger for my husbands Samsung Galaxy S8. His charging port got wet and it would not take a charge. So i thought maybe a wireless charger would work. Well the employees Gabriel and Samuel told me no it wont work for that phone. So my husband went to the store and purchased a new phone the Samsung galaxy 10 and a portable charger. He gets home on puts his old phone the S8 on the wireless charger and guess what it works. We are so irritated. They just want your money. read more