I often go to Home Depot, I almost always find my way around, rarely have to ask for assistance. Recently I went to the Home Depot in Yorba Linda, about 1 mile from my house. I was looking for replacement screws and asked for assistance to find the correct size and function that I needed. After receiving help I made my purchase, came home and of course they didn't work, went back a second time and same thing. Today I decided that I would go to the Home Depot in Orange to see if I would have better luck, DIANE in the hardware section helped me out, she was KIND, knowledgeable, patient and took her time to help me... I would like to give her a shout out!!! after several failed attempts and people that obviously had no clue what they were doing. I came across this gem of an employee thank you Diane for saving me one more trip to Home Depot. Even though I live right down the street from the Home Depot in Yorba Linda, I will not be going there anymore. I will venture to the city of Orange where the staff is knowledgeable. Diane, thank you so much. Keep up the good work. Home Depot these are the kind of employees you need to be hiring. read more

I wanted to give Diane in hardware a special shout. She took great care of me trying to hunt some tools down. Although it took a bit, she was very helpful and patient and in the end got it all figured out. Thanks Diane! read more

The key maker was very nice to me today! She got all my keys done and was very helpful. Thanks! read more

I want to acknowledge Amber, the store manager, for her outstanding customer service abilities. She definitely exceeds expectations for the customer. I hope the corporate management team at Home Depot sees this message. Amber deserves recognition for her exceptional embodiment of your brand. Sandi read more

Majority of the employees have to use the app to find where things are. So you're better off just searching the app to find where things are in the aisles. read more

Wait for customer service for 42 minutes no one ever came. Do you research know what you want before you get here cause you're not gonna get any help. read more

I dropped in to check on window blinds and prices while my wife was at the dentist down the street. Clarissa asked if she could help me. I asked how it worked and the costs and within 25 mins I was walking out with custom cut blinds for 4 windows! Just in time for Thanksgiving! She was fantastic!! A kind, hard working young lady! Kim, at checkout was awesome too. She offered to help and saved me some money on my purchase for applying for a HD credit card. I'll be returning to this store! Their customer service was fantastic!! Thank you!! read more

Fabulous customer service from Nelson & Chris today! Thank you Chris for helping me with my gardening needs. I understand the holidays are busy but it took 3 overhead pages to find someone to help me in the store whereas I was helped immediately in the garden area. Great selection of items to choose from (can be overwhelming at times). Decent prices that can help you with your project completion. read more

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This Home Depot has hired very useless employees, lazy, and arrogant. The employee named Albert (black hair looks like he hasn't showered in days or has had a trim) refused to service my worker wanting to rent out a machine. He was extremely rude and lazy did not want to help just because it was going to take longer. We waste thousands every week and have never encountered a rude and extremely useless employee. Albert needs more training or more customer service skill, along with a bath and possibly new clothes. Hopefully Albert can get his stuff together (yes I said it nicely for the sake of this review). If not, Albert can gladly be replaceable. read more

The Home Depot - Hardware Stores Near Me - Orange, California

They have lots of stuff, and they possibly have what you need. But there's almost never anyone available to help you, and even when there is, they don't know what they're doing. It's fine if you know exactly what you want & where it's located. read more

Had great service at 1855 N Tustin. Omar was super helpful & very kind when we bought our patio furniture. He Made sure it was all completely secured on our truck. Thank you! Loved our special deal too! read more

Excellent quality merchandise. They have whatever you need. Higher end items are locked up. Staff is very friendly and helpful. Right now they have Christmas decor up as of Oct 2024. read more

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Always good. Everything is stocked. There's always several stores near by. Good service and prices

Big thanks to Raul in the lumber department for his outstanding customer service. He spent about 30 minutes helping me find the exact lumber I needed and walked me through all the measurements for my project. Raul also showed me how to build a door frame using the kit I had, made sure I had all the necessary hardware, and even recommended the right screws--which worked perfectly. He went above and beyond, taking the time to make sure I had everything I needed to get the job done right. His knowledge, patience, and people skills really stood out. Appreciate all the help, Raul--you made a big difference! read more

Absolutely, horrible service. We went to the self check out and one of the plants I had did not have a price tag on it They were four people standing at the self check out doing nothing just standing and looking at each other pretty much being idle When I told them the price and that it did not have a price tag, they wanted me to go all the way back and get another item with the price tag They refused to go and help me because apparently they were "stationed" and could not leave their "station" Four people standing there doing nothing and refused to help me They acted like they were stationed at Homeland security protecting the nations border Pathetic!!! I left the plant behind they couldn't care less Why would they? They love to get paid doing nothing read more

pretty busy store but good help - Needed help finding floor scratch repair kits and the associate took the time to actually help me and explain the best options read more

Stopped by Home Depot while shopping for a Christmas tree and I got to say the customer service at This place exceeded my expectations. The guys replenishing the trees and those trimming and netting the trees made it feel like a true holiday experience. Thank you! Keep smiling and stay joyful. read more

If it wasn't for someone else coming to service us, we would've been here waiting for the first person to finish for an hour. Just wanted a flat truck, but the first server was supposed to get here on time and ended up coming late by 10 minutes. Trash service that wasted 30 minutes of my life. read more

Well, just drop by again on a July 4 weekend that we needed garden soil, a hose, a mosquito repellent. How lucky we're Wheatus fine garden specialist Chris 20 years old with a knowledge of a 50 year old Chris helped us load our 10 bags of 60 pound soil ; by the way Chris at 60.7 pounds per bag. Recommended a hose and then talked about the way certain plants can help repel mosquitoes. This young man is going to have a quite a career no matter what he does Home Depot is extremely lucky to have Chris, garden specialist with a CAPITAL G! read more

The Home Depot - This is Chris the best garden specialist you ever meet at Home Depot!!! Bravo Chris - Hardware Stores Near Me - Orange, California

We had very amazing encounters with Richard and Pablo, they talked to us and they were really friendly showing us what was in stock and what was not. Amazing customer service from both of them :) read more

I want to thank Omar at Home Depot Plant Department! He has helped me many times, always with a smile. His knowledge makes shopping there a great experience. I really appreciate his support. read more

The young lady working the desk in carpeting was so rude. I showed her what I was looking for, she tried to convince me what she was showing me was the same thing in my picture and treated me like I was stupid. I eventually had to dismiss her because I just couldn't deal with her anymore. She questioned my project and tried to sell me stuff I was not looking for, so she had to be dismissed. read more

hit or miss when it comes to customer service. tracking down someone in other departments is common at this store. also finding people that actually understand what you are doing and what you will need is a challange read more

So, Home Depot is pretty much the 'go-to' spot when you're working around the house and you need *fill in the blank* for the project you're working on - next to Ace Hardware which is a much smaller scale, and where you'll have less choices of the item you may be looking for -- and Home Depot knows that, so the customer service suffers at times. They really don't need to have their A-game on for customer service because you're going to go there whether they greet you with a smile or not. And it's getting tougher to find someone to ask questions. I've found that at Ace, they're a very smaller scale store and they appreciate your business and are more than happy to assist you and even provide their input if you need it. So 3 stars to Home Depot for always having what I need and for letting me take my dogs in shopping with me - and for always having a great selection of plants - but minus a couple of stars for the customer service, or lack thereof! read more

The Home Depot - Couldn't resist getting a Halloween pic of da boyz! - Hardware Stores Near Me - Orange, California

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i try not to write bad reviews... but i was upset leaving here. 8:30 AM on Monday 9/9/24 I walked up to the associate at the self check out line, I said excuse me. ignored. i said excuse me again, employee doesn't look up from her (work?) phone and goes "ya?" i asked politely if they take apple pay, again, doesn't look up and goes "no." i've never had a store associate anywhere be so blatantly rude-- what the heck!? read more

This store is good because they had a lot of different type of items for Christmas but it's just not as clean like other Home Depot's I have been to read more

The Home Depot - Hey is back - Hardware Stores Near Me - Orange, California

Absolutely AMAZING service. Diane in the tool rental center went above and beyond for us. I came in not knowing what drain cleaner would be best for my kitchen pipes and Diane was nice enough to give different options (some cheaper and more efficient than others) and give step by step instructions and tips on how to use the 75ft x 1/2 drain cleaner. I also believe she said she's been doing her own plumbing for 35 years! Which is very cool and overall trustworthy, thank you Diane! read more

I would like to THANK paint department employee Billy for his outstanding help with getting paint for my son's senior parking spot. Manager Brian introduced me to Billy in the paint dept when I said I needed help. He spent a lot of time with me picking out the paint and sharing his knowledge! He also is a great team leader, he works well with the rest of the paint employees, providing praise and leadership! I walked out of the store with the right paint cans and a smile because of Billy's awesome customer service! Thank you so much!! read more

The Home Depot - Hardware Stores Near Me - Orange, California

First time coming to this location and from the start this gentleman Henry in garden helped with what ever I needed and same with his associate that was with him. read more

What is that! Shit emoji in real life, did someone's service dog shit, or did someone's shit magically fall through the toilet? I'm confused. What happened to sanitation and customer satisfaction. Is this an everyday routine? Maybe Lowe's is a better hardware store I don't know. read more

Billy gave us great tips and will come back just knowing Billy is there! I have never had such great customer service at a Home Depot. Thanks! read more

Writing this review because the help I got from MARCO in the garden department was outstanding. He lifted heavy soil bags and the 3 large strawberry trees I was purchasing onto my cart. He located items for me and price matched them. He helped me drive my overloaded cart out to my truck and then he helped me load and settle everything into my truck! What a guy! read more

Never ordering from Home Depot again, I ordered a door for a customer and I ordered a custom door and the lead time was 4-5 weeks to get it so I ordered and now I'm still waiting two weeks after the time line they gave me, they told it was on transit and after they told me they couldn't get the material to make the door it's not reliable if I need to order again I'll be going to gnarl there more reliable on their timeline read more

Home Depot has a great variety of DIY products. If you need plumbing, electrical, hardware or gardening supplies, Home Depot is a great one stop place to shop. Their prices are very competitive. I especially like their home paint products. The store is well organized and clean. The issue is trying to get assistance if you have a question. It can be difficult to chase someone down in the aisles for help. read more

5 stars for Judy at the customer service desk. Let's face it, the Home Depot App doesn't work very well. I had an order that was partially ready. I was prompted by the app to pick it up before it gets sent back to the dark ether where hardware goes to rest. There was a snafu with the parts but Judy was able to help me get the issues worked out with a great attitude and smile. So 5 stars for Judy, and 3 stars for the app. read more

Update again. Finally gave up and left with no one getting the microwave. Stay away if you don't want to waste your times. Update. It's been an hour still no one even care to grab my microwave on the shelves. Geezzz. I'm still waiting for someone to grab me a item on top of the selves. I have been waiting for over 40 minutes since and still waiting while I'm writing this review. Is this home depot does not have staff to grab an item for me or what. Terrible! read more

Crap customer service!!! Bought an easy up canopy. Opened box to find it was a retread missing most of the components (the tarp was most notably missing). Called store twice. Both times was a useless little girl (by sound of voice) with no customer service skills. Had to drive back to store and they tried extremely hard to replace and not refund. Wasted a lot of time on a simple item. Thanks for nothing. Never going back. Crap customer service!!! PS - would have given negative stars if allowed! read more

Always agreeable. Good people work there. Some actually know their products well. You're going to thank me. read more

Poor inventory management if you shop online and see what they have available in store. I found an item they said they have 7 of, went to the store, and couldn't find it, nor could one of their staff. Now I'm back at home and sure enough it still says they have 7 in stock. I do not appreciate having my time wasted. read more

Finally have some time to talk about this scenario. Long story short am I the only person who gets: ignored in the paint Dept, left with no insight on product, gets an attitude from the workers in the paint Dept like I owe them something and is unable to get an answer when I ask anything? I bought paint and painted one of the rooms in my home, I asked for the right paint for interior painting in a bedroom! The sales associate in the paint Dept stared at me like I worked there and should know by now... he sold me some paint, I painted and then.... My brother came over to visit.. he couldn't stop laughing at the fact that I used the wrong paint... it's glossy he said... that's right my bedroom is glossy and looks like a kitchen... and here I was admiring my work. This happened back in 2020, I still wanted to share the anxiety I have when approaching the paint counter.. Home Depot please hire people that: like their job, are knowledgeable about what they do and can handle their stress levels at work. You guys sent me home with glossy bedroom paint, pardon my French but that's ass man read more