Axel was incredibly helpful getting all my data transferred to my new Samsung! I know it's supposed…read moreto be easy...but several times things needed to be deleted in order for the data transfer to work. There were many steps. I was very pleased. Highly recommend! Diane S.

Save yourself and go to a different location, or maybe save yourself the trouble and opt for an…read morealternative phone company. This was not my first time with a less than average experience at this location- feel all they care about is commission and making a pretty buck. As soon as Vaughn found out he wasn't going to be selling anything and we were trading in a phone (we imitated a process for upgrade at a location closer to us but were told we needed to go to a corporate location to trade it in), his demeanor was less than welcoming, he was muttering so we could barely hear what he was saying, and he was just haphazardly throwing things around. There was an admin issue and he said he couldn't help us- I asked very kindly, since it was an error on T-Mobile's part could he fix it and then help us so we could complete the transaction. He said there was nothing he can do, and made me call customer service. Customer service said that they could fit it in store so we could finish it, but Vaughn refused so I asked for the manager. After a bit of waiting, Brandy (the manager) came out with no intention to help- just straight off the bat- "this ain't our fault so you should go back to the other location" despite the simple fix that customer service recommended them and then threatened us with a restocking fee of some sort-for what, I have no idea. No wonder Vaughn behaved the way he did, his boss isn't any better. If you do decide to go into this location, good luck! Hope you don't have the same experience as me.

SPRINGGIELD, Va. - Running Friday morning, tripped, fell, my Otterbox was a wreck and screen a…read moremess. So went here (in back of a commercial building across from Springfield Plaza, next to that pedestrian overpass under construction). VERY satisfied. Got told 'you're screen's not broken, just the glass screen protector cover.' No upsell or attempt to 'replace my screen.' New glass protector and new protective case - $30 total. Super quick, personable - five-star experience all around.

Awesome!! Customer service was on point! I like the fact that he was honest about the extent of…read moremy repairs. I will bring my phone bring when I am in need of repairs!!

sowrov Did an amazing job today, definitely coming to him only well the store. gave me his honest…read moreopinions and i baught goodies. Amazing store as costumer service 10 Star

CON ARTIST SCAMMERS…read moreTook to get a little cracked fix and they broke my camera, refused to fix it after "gaurenteeing" their work and wanted more money for a problem they caused. BEWARE, BEWARE, BEWARE.

My phone had issue when talking other person could not hear. The young man noticed it was dirty at…read morethe mic area. He cleaned it with a vacuum. One time before, phone was on some wired access settings where I couldn't even get my phone to do what I want. It was real frustrating. Great customer service too.

Dropped off phone on a Monday morning. They didn't even turn it on until Thursday evening to…read moretroubleshoot after I called. I know because I set the find my phone to alert me when turned on and it never turned on until then. They kept telling me they were waiting for parts when I'd call. I took it home finally on Friday evening when they said they couldn't fix it. I opened the phone myself and they never had even opened it! The screws still had dirt around them and there was still moisture inside! They stole my $80 basically. Do not trust this place!

I was told genuine Apple parts would be used for my phone repair, but Apple later confirmed the…read moreparts are not genuine. After the repair, my phone developed new issues: the mouthpiece does not work properly (people can't hear me on calls), and there is a lot of noise from the speaker. When I requested a refund, it was refused. Please be careful and confirm what parts are being used before agreeing to repairs.

SCAM SCAM SCAM!!!!…read more I don't even want to give a star. I had a cracked iPhone screen. Brought it here because I had a fair experience years ago on an older iPad. I was so wrong to do that. After showing the guy my phone he quickly went to work and had the screen changed within 30 minutes. HERE IS THE PROBLEM..... After replacing it he shows me my phone which now has a message stating that it's not a genuine apple part. I ask him about it and all I get is "it's ok, it's, ok". Well it's not ok. My screen isn't working right, my battery (which I just finished charging) is half way after being on my phone for less than 20 min, and stuff that worked before EVEN WITH THE CRACKED SCREEN is no longer working. I went back the very next day to request a genuine apple part replacement and the owner basically says I'm stupid and everyone knows that you can only get apple parts from apple. NOT TRUE. I searched the internet and found a few places that do it. I'm most upset that the guy did not tell me it wasn't going to be an apple part. THAT SHOULD HAVE BEEN MY DECISION, not theirs. I was planning to go back again to get another screen, after wasting almost $500. It's actually not even worth it. I want my money back. But the scam of an owner isn't going to do that. He's got it all over the receipt that all sales are final. I hope you feel good about yourself owner and repair guy.

Sold a few electronics here today. Remy and Connor at the front desk were very helpful and…read morecourteous to me.

Just copying my post from Google maps, they attempted to call me a liar. So I'm posting in multiple…read moreareas. These people are to be avoided at all costs. Deleted my last edit to make space, they lied in their comment on this. Going to show they're worse than I thought. Timeline added below. So not only will they not communicate, they will attempt to scam you if you order online, they will try to turn the blame onto the customer for their poor communication, but they will also try to lie on a public review. If they lie again I'll add the entirety of the screen shots. Trash store. Last edit: here's the timeline. July 24th item delivered July 25th opened item and emailed their customer service email July 27th almost midnight file a dispute with PayPal Aug 5th the first time they contacted PayPal, again I can't see what they said. Aug 13th I responded to PayPal again Aug 20th paymore responded to PayPal -which this was where they were supposed to upload their tracking to PayPal. Instead they sent it to my email, which is the only time they ever contacted my email. Aug 24th I drop off the package after searching my spam. Aug 25th USPS ships/scans it. And I upload the shipping tracking they were supposed to upload onto PayPal. Aug 31st USPS drops it off to them, and they give me a call trying to get me to cancel the dispute. This is the very first time I had ever had them directly contact me at all. -paypal, you just have to go into it and either press a button to disperse the funds to me or tell PayPal to do so. Sept 3rd they upload stuff to PayPal and when I reach out to PayPal they did tell me they basically uploaded nothing useful. which is where I piece together that they were trying to extend this out. Sept 6th they share more info to PayPal to extend the case. Sept 7th I get fed up and contact PayPal again with the tracking once again, to show it was delivered. And they finally closed it in my favor Now please show me where you contacted me over and over explaining things to me. I have all phone calls and emails. Which there is 1 phone call and 1 email. The 1 email had just the label and no actual text created directly by a person. Try again with your customer service. Do better. Ordered a switch 2 from them and received it near the end of July, tried contacting them since it arrived extremely scratched when the listing stated that it was flawless. Heard nothing at all from them, decided to do a paypal dispute. Thought it'd be as simple as them giving me a return label then shipping it back and boom refund and I cancel the dispute so it doesn't affect their seller score with PayPal. Nah, instead they kept waiting till the last minute for paypal's deadline and then giving vague information, like tracking showing it was delivered when that's not what PayPal was asking for. Which kept extending the time they had to try to refuse me a refund. Eventually they finally send me a label to the email I had tried contacting them from, again last minute, went to spam unfortunately but I found it later. This extended paypal's dispute process once again. They received it and then instead of refunding me on PayPal which would have ended this entire thing, they tried to get me to cancel the dispute before refunding me. This infact is a known scam tactic, if I cancel the dispute then they don't give the money back, and I can't reopen the dispute. So now I am constantly trying to get PayPal to just close it and give me my refund since they left me a voicemail acknowledging they have the item and trying to trick me into cancelling the dispute. They are still waiting till the last minute for paypal's deadlines each time and submitting information that has to be reviewed, therefore extending the entire case. Got the item July 27th and they got the item right back at the end of August. All I wanted is my moneyback, like seriously. Do not order online from these horrendous people. I'm going to hopefully find the corporate email for your franchise next. Edit: after leaving this review and reaching out to paymore on LinkedIn it was finally refunded, although I have no clue if either of those impacted the case.

You definitely want to upgrade your phone at the store and not online . Ask for CJ because he's…read moreextremely helpful and he went the extra mile to make sure I got the very best price even though it took some arm twisting with his office. I was there with my 2 1/2 year-old granddaughter, and he was super patient and took excellent care of helping me upgrade my lines.

The experience was ok but the customer service was amazing by in particular Chris!! Hes an amazing…read moreguy

I've been trying to get contact with the store it goes straight to voice mail drop my device may 28…read moreI was told that it's gonna be fix in 3 days it's already 5 days I have not heard anything from the company. I leave far away I cannot just swing by just to check on my device. Not recommending this store to anybody!

I should have been suspicious and listened when Yervis (sp?) the 20 y/o owner told me the batteries…read moreweren't any good. When he replaced my iPhone SE battery, it was dead. He charged it for over 30 mins, it barely charged. I charged it when I got home until it reached 100%, but even with the Lower Power Mode, the battery died down to 8% within 6 hours, far worse than what my original battery held. Yervis was very secretive about where he kept the battery, but I suspect he took my legitimate Apple battery out of my iPhone and replaced it with an old, dead battery from another iPhone kept out of sight. I have tried to reach the "store" with no success. I left a message and if I don't hear back by COB (Close of Business - today) I will be contacting my bank regarding a fraud claim. When my phone rang and I picked it up, and kept saying "hello", the person hung up on me. The young "entrepreneur" told me how he was making so much money he was going to open another "store".... I can't help but wonder how he's gotten so "rich" from a mall kiosk????

Worst customer service ever! Emily and another sale rep (male) stood outside the store, we tried to…read morewalk into the store to purchase 3 iPhones 15s, they told us we couldn't come in the store to look at the phones and recommended we go to Target to get the phones. I was warned by another At&T location that this store customer service was poor, should've taken their advice. If I could give a zero I definitely would, both of the reps laugh in my family members face after I asked why we weren't allowed to enter the store. My mother felt as if we were racially profiled when the reps spoke about customers stealing. Honestly I'm still in disbelief that they told us to go to Target. One word for this store Ghetto. I highly recommend AT&T higher cooperation take a look into the immaturity of their employees.

Don't jump all at once! These employees are not helpful at all! We went in to return AirPods we…read morebought only a week before that weren't even opened and charged $25 for a restocking fee when clearly on AT&T website states as long as Apple products are not opened can be return without a restocking fee. Mind you again it was under a week we had them. We paid still and called AT&T like they mentioned we do. AT&T customer services also stated we shouldn't have been charged and put notes on our ACCOUNT that it was the policy. When we called them back to let them know Ronald refused to even check our account to read the notes AT&T put in 5 mins before calling them. Ronald kept it short and said that he couldn't help because he wasn't the manger and when we asked for one they apparently didn't have one on that day. Also the phone number on the receipt is not their store number. It's a number that redirects you to some random sales line for AT&T. Buyers beware. Go to an actual corporate location!!!!

DONT TAKE ANY ELECTRONICS TO THIS PLACE!…read more I call them to take my Nintendo switch for a charger issues ( as you can see my screen was working I have picture of 2 days before I took it there) I called them on Wednesday night last week they say it would of take 3 hours to fixed I told them was going to be there next day in the morning, when I get there they say it would of take 2-3 days FIRST LIED I told them is just the charger because I was using it and the charger start having problems they say $120 and I can come get it on Friday 3 days after I never received a call so I call them , and the guy on the phone say they need 3 more day! I told them no I was coming to pick up my Nintendo, and he called me 10mim after that and say they were waiting on a part and it was gonna be ready next day ( second lied) next day they called me and he say the screen was the problem that they fixed the charger but my screen was bad now, I told them is was working when I took it there and I went today and PICK UP my Nintendo and the guy say my Nintendo is on the warehouse and they don't have it there!! They trying still my Nintendo? They don't want give it back to me they don't give me any received this is on the SPRINGFILEND MALL AND THEY BEEN THE WORSE SERVICE I EVER HAVE IN MY LIFE. So if you take anything to this place be careful because probably they won't give it back to you. And you will feel how I feel abuse and nothing you can do.

SCAM ALERT I called…read moreahead to ask about repairing the front glass on my iPhone 16 Pro Max. They told me there were two options -- a cheaper screen and a "premium" one for $249. When I arrived in person, they suddenly said it would be $290 and only changed the price after I reminded them of what they quoted me on the phone. They bad-mouthed other nearby phone repair kiosks, calling them "scammers" and claiming they were the only honest ones. Unfortunately, that couldn't have been further from the truth. I asked if the replacement screen would be any different from the original Apple one, and they confidently said it would be "exactly similar." After the repair, the screen was obviously not the same -- it was glitchy, ran at 60Hz instead of the original 120Hz, and had a thick black border around the display. When I pointed this out, they tried to gaslight me and insisted it was 120Hz, even though a side-by-side comparison proved otherwise. When I asked about the black border, they shrugged it off and said I "didn't specifically ask about that," as if I'm supposed to know the right technical questions to ask. I told them I didn't want the replacement and asked for my old screen back. After they reattached it, my phone screen stopped working entirely -- now it won't even turn on. Avoid this place at all costs. Dishonest pricing, poor workmanship, and zero accountability. I wish I had gone anywhere else.