I had to come in today due to my iPhone not charging and getting hot, I was upset because when I called in I was told I could walk in, because it's an Apple product you can't, I was upset like I said because I was misinformed, but I was helped by Jasmine, she went out of her way to help me and fill out The necessary paperwork , she has great customer service, I think she could see how mad I was. And she stayed calm. Thank you Jasmine, from the lady who just did her eyebrows read more

I was in need of a new phone. So I drove to my local AT&T store here in upland, where I was greeted by friendly staff, clean environment, and well informed employees. Even under the circumstance of the covid-19 they were still open, taking extra precautions as well. After maybe a hour later I was sold by a Well educated and helpful Grace Benitez. All standard met. No complaints. Highly recommended. read more

Zhoal and his boss Juan where amazing help they helped me and my mother get two new phones and lines fast and efficiently while providing great costumer service genially nice guys who are great at there jobs . 10/10 read more

I will never ever come back to this store I was waiting for a good 45 min my name was on the board I get called because it was my turn when a man says sorry she was next pointing to young lady I said she is not I was here before her only to be told rudely to sit . When I tried to explain she had come in after me he said no I was so mad I got up and left clearly this was his friend and he was the manager horrible customer service I was insulted by the way he spoke to me his name is Paul he should not be in management .i only gave it one star because I do like the young man who was going to help me he tried to tell the manager he was wrong and was told to help the other lady . read more

Erika and Forrest were very pleasing and willing to answer all of my questions. Love this location.

The staff is friendly, been in that location a few times within the last past 6 months due to the Samsung note 7 recall. They took good care of me everytime I went in for the recall issues Samsung was having with the Note 7. Can't wait for the Note 8 to come out. Will diffently get the note 8 from that location when it is released. read more

I came in here a few days ago to upgrade my iPhone to the 5s. After I was signed in, Elaine came to assist me. She was EXTREMELY nice and very personable. What really caught my attention is that she offered to find me a better deal at either Radio Shack or Bestbuy right off the bat. Thing is, I came here because of the great reviews and decided to pay the extra $60 for her exemplary service. Elaine was not pushy when giving me different options or when showing me other products offered. We even had a polite conversation about my military background and about my son. I'm pretty sure my son loves her because of the balloon she so graciously gave him. I definitely recommend this place to anyone who requires great service. Elaine, you made my day awesome! read more

Buyers Beware! Long story short, these people are in it to put money in their pockets & do not worry about yours. PLEASE make the drive to a corporate store. The person who opened my account was Mathew. At first he seems genuine but after this incident I can tell he just doesn't care. Since opening my account with this store I have had issues that have not been resolved. When walking into resolve these issues they are always RUSHED & make you feel like they just want you OUT then make false promises that they will fix everything the next morning. They promised me they would take care of their mistakes but two months in the problems are still on my account. I went to a corporate office to try to get help after opening my account & they could not help because I did not initially open my account at their office. So the only people who can fix this is the store who can't take care of their customers. Avoid the headache. Go to a corporate. read more

Customer service has gone down Hill in this location why? We just recently bought an iPhone and the customer service there would not help us set it up! Being informed that you must call 1 800 number and they would help you set up and that's a problem of his own. terrible!! read more

If I could give this store zero stars I would. I came in to this store to upgrade to the new iPhone for me and two other lines. We were sold on upgrading when we were told that we would be getting $1000 for the trade ins of our old phones, we even asked several times how much the trade in would be, and were told the same number by two of their employees. However when it came time to trade it in, only 1 line qualified and the other two did not because they'd were iPhone 11. That's not the worst of it, their employee sold us over $200 worth of accessories with out our knowledge. She basically said that we would be paying for half of our new iPhone taxes now, and once our new phones arrived we would pay the other half. In return we would be getting these accessories for free. On a return visit to the store we were helped by a different employee, and that's when we found out that those half taxes that we had paid, were actually a charge for the accessories. Their manager only offered $50 store credit after we had been duped into paying over $200 worth accessories we didn't ask for. Communication broke down especially when on this visit we were also told we were not getting the $1000 trade in for two of the iPhones, and we left feeling scammed and mistreated. In the end we left without trading in those two phones, went to another att store, and we found out that the other store had already placed one of the phones to be traded in via mail with ups, again without telling us. It took us several phone calls to att until it got sorted and had to turn in old phone via mail. read more

I went into store to handle a sensitive situation after loosing my son. I had the pleasure of working with Christian. We had some business to take care of. Christian took the lead and handled all my needs with my sons phone, number, etc. He's a very polite and helpful rep. He left me feeling good about everything. read more

Crowded and rude sales associate with purple hair. They made me wait in a long a** line to drop off a phone!

I was the only one waiting & there were 2 workers behind the counter helping one customer. I guess it doesn't matter if a customer is waiting to be helped while 2 employees are basically standing there talking to another customer (who was an AT&T employee himself since he stated it & had an AT&T t-shirt on). Maybe I'm just spoiled by the AWESOME customer service I receive at The Apple Store that my expectations are too high for AT&T. Just noticed the other person was the manager. That explains it...I guess the manager can't service customers. Next time I'll go to the San Dimas or Upland AT&T store where I've had a better experience. read more

***Update! I just received an email saying that I "signed up" for insurance for an additional $15 more a month. This seems pretty odd to me since I clearly told the employee that I did not want insurance on it because of a previous bad experience. I told them multiple times. This shows how much of scammers these employees are. *** DANIEL SERRATO made our simple situation into an hour long process. Firstly, we called the store to see if they had a certain color In the iPhone 11. No answer. So we decided just to come come into the store. We originally went to the AT&T inside bestbuy because their customer service is always more helpful. We purposely tried to avoid this store because of prior bad experiences. But because best buy didn't have the color we were looking for, we decided to give it another try. We came into this location and checked in. We were told that it would be a 5 minute wait. 30 minutes later past and no one had helped. We were getting frustrated but we tried to be patient. We were finally helped. We only came in for one thing but DANIEL SERRATO kept insisting we purchase TV cable and other phone lines . He went to the back and we thought he was checking to see if they had the color we asked for but turns out he never checked. He went back their to rehearse his sales pitch. We kept telling him no. We didn't need any of that. We came in for one thing and one thing only. He wouldn't answer our questions. He just kept pushing their promotions. After about 5 times of us telling Him no, he finally went to check. I understand it is his job to sell things as he makes commission but it was super uncomfortable. Not to mention he lied to us numerous times. He tried scaring us by saying it would be more expensive if we didn't add 2 lines and cable. But the numbers weren't adding up. He pulled out his calculator and said he would break it down for us but he never did. He added some random numbers on his calculator and then just said "yup it's more expensive if you don't agree to this deal." But he never broke it down. Besides, why would we suddenly want 2 more new lines? There is only 3 people on our plan yet he wanted us to go on a 5 device plan? Also, we wanted to change the number on the new iPhone and he lied to us saying it wasn't possible unless we get new lines. We questioned how this was the case if we have done this many times with other companies as well. He said they don't do things like that at AT&T. We were confused. We both immediately went to the website while we were there and found that we could change the number by paying a fee. That was fine we just wanted it changed. But he kept insisting it wasn't possible. So we got the phone and just decided to do it on our own. I think it's ridiculous that he wouldn't help us just because we didn't want to add new lines. As we were leaving, he made sarcastic comments. We could even see that he immediately went to go talk to another employee about us. This employee is a liar and shady. All he wanted was to make a quick sale. He was very pushy and deceitful. This isn't the first time we had an experience like this. Will never come back to this location again. It feels like a car dealership. read more

My review is based on the superb service by Josie. She clearly enjoys her job and it showed. She was patient to describe all the different options we had available to us and options did we have. You see, our plan was back before AT&T, before Cingular, before Pacbell, when it was LA Cellular! I digress. Our plan was so old there were all kinds of problems but she maintained professionalism at all time. We also appreciated her candid advice for how to maximize savings and ways to meet or exceed our needs. In the end, I chose my phone and worried about transferring everything to the new phone. Fortunately, Josie waited until everything was done and she checked to make sure all contacts, photos, video, and music was transferred. Thank you! ( don't take it personal my review is 4 stars, I'm stingy with my stars) read more

Went in to purchase a smart phone for my elderly dad. The customer service rep Dana was so incredibly patient, kind to my parents, and knowledgeable. I appreciated that if Dana didn't know the answer to a question, she was honest. She took her time with us and as other customers arrived she would greet them and assure them that they would be helped. Many, many years ago I was a retail supervisor and recognize eceptional service. Dana is outstanding. She was also very validating with my parents, she assured them that the more they practiced the easier the smart phone would be to navigate. She talked about how many elderly clients are using smart phones and that they too would learn. She helped my parents feel more confident about their abilities. Great job! read more

Wonderful, helpful, and understanding. I was greeted promptly when I entered the store. I had a laundry list of things I needed to fix. The woman who helped me worked through every item on my list. If she couldn't fix it, she told me how I could get it done. I went into the store raw and exhausted after several fruitless phone calls, online chats, and interactions with"authorized dealers." I left the store in a good mood, knowing I had accomplished some things I had been working on for months. read more

Where is the zero stars option please?!?! This place had the rudest staff of an att store ever it was like I was walking into the DMV actually I rather walk into a Dmv with no appointment then ever step foot into this store again. Sales associate was not very nice it was a woman but things didn't hit south until I called the manager a tall Guy with some massive complexes it seems because he was just there to bully and not solve the situation Diffusing the situation He was there to prove a point and he was awful at it If this guy was working for my company I would fire him immediately. He was not there to represent the company is a good manner, he was there to prove he was right and I was wrong ... thankfully I called customer service complained about this idiot and did not get the outcome I wanted originally but was treated with respect and felt much more inclined to settle happy and find the best solution for the issue Manager never even tried ! read more

Went in today and was greeted and helped out by Dana (who also happens to speak Spanish). She was very knowledgable and answered all of our questions! She gave us the facts but also looked out for our best interest! Couldn't have asked for a better experience! Thanks Dana! read more

Love that all staff was wearing mask and were disinfecting surfaces. I picked up my new IPhone after my other broke. Service was really fast, I was done in 20 minutes. Will recommend. read more

I was literally inside this store an no one would help me I just needed to return a case that's it these people an this store are complete garbage. read more

I have been a customer with AT&T for a few years now and this store is preferably the store I go to. The staff is very friendly and during this difficult time with covid, they are doing an amazing job taking precautions for not only themselves but as well as customers too. I am very pleased with this location and staff. read more

Great customer service! I avoid the retail locations in my area and come straight here. I've been in this location 4-5 times within the last couple of years and I've been highly satisfied. Last night I had an order issue, went straight to them and they took care of me. Kudos to Juan, my sales associate and Christian who helped me resolve my issue! read more

I came in on Saturday to turn my phone in because I upgraded at Best Buy. I waited about 2 minutes to be helped by Scotty who is awesome! Great customer service from him and his manager who was also really nice. I've been here many times, but Scotty by far, has provided the best customer service to date! read more

Love coming to this place and I like to work with waid he is really good manager Great customer service

I had a very great experience at this store , all the staff is helpful and management . We had a couple issues with my bill and they took the time to help me and get me the best plan that worked for me , the rep that help me was named Thomas , super helpful and patient . I can't recommend this place enough read more

Every time I stop by this location, I see top customer service, you feel acknowledged as soon as you go into the store. Sales Rep Dana is awesome she helped me out on my last visit! She is very helpful, knowledgeable, patient and explains any question you may have regarding you cellphone plan. She also speaks Spanish. read more

Came in this morning to get a Christmas present for my mom and Jasmin Sanchez made the experience fun. Normally I avoid going into ATT stores and try to do as many things online as possible but not only was she fast and efficient, she was extremely personable. Thank you helping me get my mom's Samsung Note 8 and showing me the value of the Roku/Direct tv now package. It is the same monthly as my current plans and I get more channels :) read more

I came into this store after having a bad experience at another store. Matthew was awesome and was able to get me the phone I needed quickly. He answered all of my questions and showed me how to transfer my phone over. The process was very easy. Thank you Matthew read more

I showed up during peak hours and my wait time was still only a few minutes. The staff person named Jessica was exceptionally helpful and solved my problem almost immediately. The staff even escort you out and open the door for you. Once again I am beyond happy with the level of customer service I received. read more

Omar was great! He was professional and courteous. His service was also efficient! There was an upset customer and he was able to deescalate the situation quickly. read more

I don't think I'll ever be back to this location. All I kept hearing from them was SORRY. We don't have that phone being displayed, sorry. We don't have the color phone being displayed, sorry. We can't access ur discount, sorry. I highly recommend you go elsewhere. The wait is so long that there was this kid playing with toys since b4 we arrived and after we left. 15 min of waiting and for nothing. SORRY. read more

TERRIBLE TERRIBLE SERVICE. I walked in with my 1 year old child the manager was standing at the door didn't open the door just stood there with a cowel on his face and hands in his pockets never greeted me, NOTHING!! waiting 15 minutes in the center of the store patiently waiting to be assisted but never got a welcome or possible eta. I would NEVER GO BACK. the lazy manager needs a reality check as he is scaring away potential and current customers. Maybe he could use some training also his staff. read more

Worst service in my life. Guy was super rude and disrespectful and than I found out I was lied to by getting my next 2 bills and no discounts. The manager called me once nothing has happened or changed read more

First of all I want to thank Thomas for going above and beyond for me. I had a situation where my plan changed without my consent and he partnered with customer service over the phone and customer service was no help in fact she was trying a to charge me a prorated charge for something I had no control. Long story short Thomas took it in his own hands and solved the situation. He really took the time to have a customer to come in frustrated to leave happy. Thank you Thomas I will be returning to you when its time for a new phone. read more

Well this place truly sucks only 3 associates ON A SATURDAY NIGHT. Wow... I'm currently with Verizon but as I write this comment I might just think about staying with Verizon. The store looks really cheap... there's a family of 3 waiting... one single guy waiting... another single guy waiting.. and my self. Wow this store really sucks. read more

I agree with the customers that rated this place with 1 star. This place has the worst customer service. I had to constantly call just to fix the issues I had with my acct. It took them 1 wk to fix it because they were too busy with other customers. You have to constantly have to call them in order to get your acct fixed correctly, because they will not take care or call you back like they tell you. Do yourself a favor and do not go here. It will save you a lot of headaches and frustration. I wanted to just yell at them, then realized that it would be a waste of energy and they're not worth it. read more

Okay....I'm writing because this took too long. I've been sitting here for 40 min. Seriously? Why isn't there a wait time posted? I got things to do. Now I have to leave without a phone. Great.... read more

If I could give no stars I would, if you are trading in your phone do not !!!!! I repeat do not do it here . Just send your phone in to AT&T . I was given false information and convinced to purchase something that I did not want or need because I could not use the credit of my phone towards my bill but I had to use it at the store , very different from turning it in online read more

I don't usually come to this location but I was greeted by Paolo Valenzuela and over all a great sales rep Honest , Patient and business professional really knows his stuff . If you need any help I highly recommend asking for him. read more