Atlas is GREAT for new installs, Ryan is a great honest guy and I appreciate the previous work he has done for us. HOWEVER, you cannot count on Atlas for emergency service and that expectation should be set with customers from the start. I was sad to experience a dramatic decline in customer service I had come to rely on from Atlas with Rhonda in the past. We currently have an emergency service need with our multi ductless Daiken system that Atlas installed less than 2 years ago in 2021. We did not have any heat in our bedroom Friday - Sunday nights, and it was below freezing all 3 nights. Even with a Dyson space heater on high, neither of us got a decent night's sleep this entire weekend. We cleaned the filters and did the troubleshooting steps in the manual which did not work. I contacted Atlas early AM Monday via VM and text. I went back & forth with Jessica multiple times throughout the day on Monday. At 2:40 PM she said she would get back to me, then I didn't hear back until Tuesday AM when she texted me to say she wanted to coordinate scheduling. When it was clear there would be no emergency service and we were likely going to have to wait several weeks, I contacted another company who is Daiken certified and they were able to get me scheduled for tomorrow. My texts today with Jessica very quickly became highly unprofessional. Multiple times she blamed me for not contacting them sooner. We got to our vacation home on Friday and didn't know the system was malfunctioning until Friday night (which I told her at least 4 times between our live discussion & text on Monday and again on Tuesday AM). I referred her to my initial review in 2020 and also recommended that Atlas refer emergency service requests to another local company (I basically wasted 24 hours, I could have had someone else there today had I known yesterday AM - instead, I had to reschedule multiple appointments tomorrow to make this work.) In one of her texts, Jessica refers to her new installations as "existing clients and they are our priority." I've spent over $15K with Atlas over the past 5+ years, I was shocked and saddened to see that as a loyal customer, I'm not considered "a priority". My point is ultimately, since Atlas is not set up to provide emergency service for existing clients, they should make that known immediately when someone contacts them and be ready to refer their customer to another local company they can trust. Instead, I was scrambling searching online for another Daiken certified company. The learning for me is to only hire contractors in the future who have an established service business to ensure if we have an emergency, we can count on the contractor to stand behind their install. Important: Unfortunately, Jessica even went as far as to say that she'll contest my updated Yelp review and get it removed (!) I hope that's not how Yelp works, that businesses can pay to remove factual honest reviews. See attached. read more

Atlas Heating and Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Santa Rosa, California

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Ryan and his team are amazing! I initially found Atlas here on yelp and when a fellow "Ryan G" responded to me, I knew it was going to be a good match haha. From the moment we initially met him for the quote, Ryan displayed complete professionalism. You can tell he is honest and lays out every thing he is going to do. The quote was very detailed and itemized. We decided to take the route of a ductless system rather than central AC and couldn't be happier! The sleek design of the system and the convenience of where they mounted it is great! The system also offers heat (bonus points). Lastly, the same day after the AC was completed, Ryan followed up by text to make sure we were 100 percent happy with the job. 5 stars! read more

Atlas Heating and Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Santa Rosa, California

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Just had air conditioning with dual control for up and downstairs. Ryan went above and beyond in service even added some things not in quote. He very detailed in his work. He put in our replacement heater then called him to replace new ac and water heater. He had to reinstall heater to accommodate ac quite a job. If you want the best call Ryan. read more

I originally picked Atlas heating to replace our heater several years ago because when Ryan came to the house to give me a bid I liked him! Friendly, honest and reasonably priced. They did a great job. New heater new duct work under the house. New thermostat! Our rental house needed a new heater. No bidding wars needed. We called Atlas and they did another excellent job! I have had some issues with my thermostat recently. So I once again call them up! Requested a new thermostat to be installed and a check up on the heater. Ryan came today. Got the job done. Visited with my husband for a bit. And then said the old thermostat was under warranty and that there was NO charge. What?? No charge? WOW. Thank you Ryan for another excellent job. Also, thanks to his wife Stacy for her awesome customer service over the phone!! We will continue to use you for any of our heating needs and recommend you to anyone needing your services. Thank you!! Merry Christmas. read more

Ryan and Stacy are great!!! Last Thursday I finally decided to install my Nest thermostat I got as a gift for putting on solar so like anybody else I looked it up on YouTube and boom installed it! When I turned it on nothing but Cold Air through out house and of course I got the here we go again another failed project.... So I picked up the phone and called Atlas with an SOS call on Friday morning around 7am. And in a few hours Stacy called me back and set me up a quick appointment with Ryan... after my shift. Since working in public service it's hard sometimes to squeeze in a time on regular hours of operations but Ryan and Stacy help me out!!! Ryan showed up literally took 15 mins and saved me from the burden of getting destroyed by my wife and kids and even changed my air filter. Thank you very much Ryan and Stacy !!! You guys Rock... P.S. This was the 2nd time they help me and my family... They came out 2 years ago when my furnace took its last breath and it was during the times when we going through that cold spell for weeks. That was my first time I ever met Ryan and he's kindness and dedication to he's company's work has been no match. He blew me away so much with he's courtesy that I decided to hire him on the spot without even shopping more around. I gave him the keys to my house and his team in One day installed my new HVAC System, new piping, A/C, Water Heater and brand new electrical panel. All in a days work... Trust Me Atlas Heating & Cooling is the way to go.!!! Once Again Ryan and Stacy Thank You!!!! Happy Holidays ... read more

Somehow I got the false impression that Atlas had closed their business. So in the past couple years I've tried other companies for the furnace check that I have done annually. I was never sure whether those companies did anything or not. They all did bill me, however. When I discovered this summer that Atlas was alive and well, I was overjoyed! We set a date and they arrived as promised this morning. It's fantastic to have them back. The two men spent an hour carefully checking every detail and left us a comprehensive listing of what was working well, what was working but a bit odd, and listing all the things they had checked. Friendly guys too. They probably smiled a lot but that was hard to discern through their masks. read more

Ryan and Ryan at Atlas is the best around. We have bought two systems from him at two different homes. If you want a HVAC contractor who is thorough, friendly, and dependable then Atlas is your answer. Ryan was concerned with keeping things clean in the house while doing the work. He took away our old wall heater. He was able to find some scary mistakes made with the old wall heater install and called us right away with pictures of the faulty wall heater install. It was very timely on the heater replacement. I agree with another posting that Ryans explained everything they were going to do and reviewed it when done with us. Very thorough. Like I said this is the SECOND time we have hired Atlas because of their great service. read more

Ryan G. and his crew are simply outstanding. I am very pleased with the ductless spit system that they installed. It performs beyond what I was hoping for. Ryan is very experienced, knowledgeable and professional. On top of that, he is one of the nicest guys you will ever meet. You can be confident in his advice and rely on his honesty and quality of work. read more

As a real estate agent, I'm in the service business, so I'm very mindful of the quality of service I receive from others. I'm happy to say that Ryan and his crew exceeded my high expectations during their recent replacement of my furnace and ducting. For starters, I obtained three bids. I made sure to compare apples-to-apples. Although two of the three were quite competitive, Ryan's was clearly the best price and he had lots of great reviews on Yelp, so we went with his company. We were needing to coordinate other work at that time, so we changed the scheduling twice. On both occasions, the support staff was very pleasant and accommodating. Since we were getting into a colder season, they provided portable heaters to us, even before the job began. When the scheduled day came, Ryan and his crew were there and on time. During the entire process, my wife and I found them to be very courteous and hard workers. They finished up ahead of schedule. Some contractors nickel and dime for changes or extras once the work begins. If anything, Atlas did just the opposite. They made improvements during the install, just because they wanted the heating system to look and operate as efficiently as possible, and Ryan didn't charge us any extra for it. My clients often ask me for recommendations, and Ryan and his crew can count on my support. By the way, we opted for the Trane two stage variable speed fan model and it's very quiet and comfortable. read more

Ryan and Atlas Heating Services just completed a second project for me, and I am exceptionally pleased with both. Last summer he repaired my old HVAC condenser and some duct work by replacing it with efficient equipment. He was significantly less expensive than the competitive quotes I received that wanted to replace the entire system. The work was done on time and on budget, and I am extremely pleased. This month I had Ryan solve a water heater problem for me. I called him in a panic because I had been quoted $12k for the project because of the odd placement of the old water heater. He found a way to replace it with standard and efficient equipment at a quarter of that estimate! Ryan communicates well, as does his staff. They are exceptionally friendly, and my family has all but adopted Ryan to be a family member. These days homeowners have a hard time finding good contractors and workmen. Ryan has come through for me twice now, which is why I strongly recommend Atlas Heating. read more

Ryan was great. My heater stopped working so I gave him a call. He came over a short time later, took the pilot light and the gas burners apart, cleaned everything, gave me lots of advice, and best of all had it working better than ever. All in less than an hour. He is very honest and charged a fair price, even convincing me that my 35 year old furnace still has some life left in it. Never tried to sell me on stuff I don't need -- just fixed the problem, explained to me exactly what had happened, and was friendly and professional... can't ask for more than that. I would definitely use his services again. read more

We have an old house in Santa Rosa. The heater went out last year, and we got Ryan's name from our plumber, Cary. Ryan came over the next day, did a great assessment, gave us a bid, and had the new heater in almost the next day. We've had a couple of problems, due to the older home/old electricity, and every time we call Ryan, he's there immediately. He does excellent work, is very friendly, and somebody you would have no problems sending people to for work. Great guy!! read more

Our 25 year old heater was making terrible sounds during a real cold spell. I started getting a number of estimates from small to large contractors. Then...it suddenly quit working. I called Atlas in a panic. You guessed it...they were booked for weeks. But they kept calling back, moving the date up each time. They installed a top of the line Trane for the best price and went above the Trane warranty. Did the install in one day. A very neat and clean install. Later had them back to service the 25 year old air conditioner. They cleaned and tuned it up, saying it was in great condition. Very honest company. Great customer service. Fantastic workmanship. Good value. If you need service, they are the one. read more

We decided to get air conditioning in our house and gave these guys a call. Not only did they install the AC quickly and at a lower cost than we expected, they also did work on our furnace to ensure that it'll work properly. Even though they lost their shop due to the Tubbs fire, they insisted on coming out and doing the job that week - didn't skip a beat. We're recommending them to everyone we know. read more

I just had one of the best experiences with Ryan, the owner. He came out to our house and examined our AC unit. A previous company came out and charged me $90 to look at the unit and then tried to tell me it was a capacitor that cost $200. I felt something was wrong so I declined the service and called Atlas Heating. Ryan came over and quickly told me there was a crack in the circuit box and after doing a test to confirm it told me he could install a replacement parts or I could get the parts for much cheaper at Home Depot and he would walk me through the steps. I decided I would get the parts and get some practice with it so he patiently described all the different components and showed me what wires went where. It is so easy for people to over charge for services like this so it is just amazing when you get someone who is honest and generous with their time. read more

Atlas was one of 3 companies that we had come out and give us estimates. .. and we are so happy that we went with them. Not only are they really competitive price wise, but both Ryan and Brandon are great guys. They did a phenominal job - completely removed and replaced all of our previous duct work, installed and moved our furnice, and installed an AC unit. The quality of their work is impeccable and Ryan & Brandon and the rest of their crew are courteous, friendly, and very professional. Throughout the process when I had questions, and even now when the work is already done, Ryan responds to my calls/texts right away and is always available. I will definitely recommend them to all of my friends & family. UPDATE as of October 27 2014 - These guys are AWESOME. Had some trouble with our unit (not their fault - spiders actually went in and built a web inside causing the Heat not to switch over) and Ryan and team came out without question and fixed the issue. If all companies were like ATLAS, business would be booming! I wouldn't go to anyone else for Heating & Air Conditioning needs, period. read more

My air conditioning unit quit working on one of the hottest days we've had in a long time. I called several companies and was most impressed with Atlas. Stacey, the owner's wife answered the phone promptly and couldn't have been nicer, more helpful or efficient in calling her husband Ryan, the owner and service man for their company. She arranged for him to come to my house that SAME DAY! She informed me that Ryan has been servicing air conditioners for 21 years and said that he would try his best to fix the problem so that I didn't have to purchase a new unit, but that if I did, he was also an authorized dealer. His costs were reasonable and competitive for the area. On the phone, I felt like Stacey gave me honest advice and they made me feel like they really wanted to help. In person, Ryan was even better than I expected!!! I had been wrought with anxiety about the expense of possibly having to replace a whole air conditioning system. Ryan has a big personality, and is very nice. He literally diagnosed the problem within 15 minutes of looking at my system, had the part to fix it in his truck, and helped remove, clean and replace the air filter's as well. He completed the total repair in less than an hour! I was so pleased. And, thrilled that I didn't need a whole new unit! He was able to take my credit card on the go and was professional and efficient. I cannot say enough about their combined service and honesty. If I have issues again or need servicing, I'm definitely going to be contacting Ryan and Stacey and would recommend anyone with HVAC issues to them as well. read more

So pleased with this company. We've used them twice now for furnace repairs and had a great experience both times. We had just gotten back into our home after being evacuated due to the fire and PG&E had turned our gas back on, but our furnace was just cycling wasn't working. I called and Ryan he came over an hour later and quickly repaired our dinosaur of a furnace. Would definitely recommend them to anyone in the area. read more

If I could give Atlas more than 5 stars I would. Ryan #1, Ryan #2 and Stacey are as good as it gets. Ryan #1 quoted me a super fair price on a furnace replacement with a floor vent relocation, some duct testing and a new register. I got another similar quote from another local company but went with Ryan on personality alone and I'm glad I did. Extremely friendly, knowledgeable and honest- and he fit me into the schedule quickly and was flexible. Stacey kept in contact with me frequently to confirm. Ryan #2 was equally as friendly and knowledgeable and took great pride in his work. He also kept my house spotless- no trace he was even here for 2 days. After he was done and explained how to operate the furnace and thermostat- Ryan #1 followed up with me later in the evening to make sure I was satisfied with the job and see if I had any questions. I am extremely happy with the whole experience and will use Atlas for any future heating/cooling needs and I will definitely recommend them to my family and friends. Thank you for the great experience Atlas!!!! read more

The best customer service around! Just had AC installed and from the quote process to the installation, Ryan and Stacey were great. I highly recommend Atlas for not only fair prices, but accommodating our schedule to get the job done quickly. read more

The house we recently bought was vented incorrectly, so we were sucking air from the attic and garage causing our PG&E bill to be through the roof. We contacted Atlas and Ryan came out and diagnosed the problem within 5 minutes, quoting us a very reasonable cost for repairs. We are so happy we found Atlas and Ryan and would definitely recommend them to anyone in the area. read more

Once again, I had a heating issue. Normally, I hate calling for service on these type of things but I knew Atlas would diagnose it quickly and give me an honest quote. Ryan, the owner came out this time and diagnosed my issue within 2 minutes by listening to it! It was done so quickly, we had time to chat. Because of all the positive Yelps, his phone is ringing off the hook.....so be patient. I guarantee it is worth having his company come out. He knew my previous review by heart and he really, really appreciates our business. I see there are other companies out there with good reviews but i recommend you get more than one opinion and make Atlas one of them...you won't regret it! I don't work for Atlas LOL. Feel free to message me. read more

The vents in my kids' room stopping blowing air in the middle of winter, and when I called Atlas Heating and Air, they got me an appointment for the very next day. Ryan showed up and fixed the problem quickly! He was polite and knowledgeable and most of all, the heater works again! I was charged very reasonably and in fact would have paid twice as much without complaint for the service I received. I highly recommend this company and would use them again in a heartbeat. read more

Another 5 star review, I would give them more if I could. PHENOMENAL company. From the estimate to the actual job, they could not have been better. Extraordinarily professional crew, extremely nice, fast and excellent. Ryan and Stacey are both fantastic. I scheduled a new A/C install, ended up having to replace the furnace (a known possibility per the home inspection) and they were able to do it all in less than a days work without a hiccup. I cannot recommend them enough. So grateful for Atlas! read more

Owner Ryan Gordon is super trustworthy. He saved me thousands of dollars. In February of 2019, our water heater broke and our furnace wasn't working. I was freaking out. No water and no heat and it's Winter. I requested bids from Moore, Ongaro & Sons, One Hour Heating & A/C, and Fast Water Heater Co. Everyone told me I needed a new water heater and a new furnace. I had Home Despot install a new water heater. The bids for the furnace ranged from 4k-high 6k. Then I got one more bid. Ryan came over and inspected it and told me I DID NOT NEED A NEW FURNACE. I just needed a part. I was so relieved. Frankly he could have gouged me bc I was desperate for heat, but he didn't. He inspected all our heating vents in the house, showed me how to change the filter myself for the furnace intake and just for fun he cleaned out my dryer vent pipe. The cost was UNDER 1k. As a woman I get the feeling with car mechanics, plumbers and electricians that I may be getting ripped off, but I really trust Ryan and highly recommend him. read more

Ryan is the most honest and hardworking guy I have ever come across. He was recommended to me by a neighbor, and I didn't think twice about using his services. He altered and adjusted the HVAC to fit my home and he went above and beyond without asking. You can't go wrong with working with Ryan at Atlas. read more

Atlas is the best !! If you are looking for an honest, professional and extremely knowledgeable company to call to fix your heating and air conditioner problems--- then call Atlas. My heater stopped working and I called another company that quoted me a $2700 fix and suggested I buy a new furnace from them immediately... Total rip off...!! I immediately called Atlas the next day and Ryan, the owner, came out, diagnosed the problem and fixed it in less than a half hour... And of course the $2700 part had nothing to do with the problem. Atlas also put a new furnace unit in my old home...The work was fantastic...clean and very professional..work was completed ahead of time... I enthusiastically recommend Atlas.... Ryan is honest, professional and Atlas get the job done right..! read more

Atlas just completed installing an all new HVAC system (furnace, A/C and ducting) in my 28 year old home. After getting 4 estimates, I chose Atlas not only from the excellent Yelp reviews, but for their very detailed and competitive estimate and their professionalism. There was no pressure, no deal making, just straightforward, honest business. From the first day to the last, the two Ryans were a pleasure to have in my home. They were easy going and kept me informed on the progress. They took great care to leave my home clean and tidy when they left and make sure this process was as least disruptive as possible, which was much appreciated. If you look in the dictionary for "going above and beyond the call of duty" there will be a picture of Ryan. I had 2 unrelated repairs come up during installation and Ryan was my knight in shining armor. I already know that if ANY issue comes along with my new system, Atlas will provide excellent customer service. I highly recommend this local company. read more

Ryan is the man! One of the only honest AC guys in town. Great hardware, and a quick install even during the busy summer. Local guys that go above and beyond to make sure your happy. read more

We recently had our air conditioner serviced by Atlas and were very pleased with the results. They arrived on time and immediately diagnosed the problem and made the necessary repairs. They were friendly and helpful and reasonably priced. I highly recommend them. read more

Ryan did a good job installing the heater, and stayed late to do it, but the labor costs are ludicrous at $150/hr for one person. He also ripped up the plaster around the heater & never delivered on a promise to make a metal plate to cover the damaged plaster, and I ended up having to do it myself. read more

Ryan is honest and provides quality craftsmanship. His work quality in our house is the same as if it were his house. What more could one ask for? Highly recommend. read more

We feel we are in great hands with Atlas! Ryan has been a joy to work with over the years. He is friendly, professional, trustworthy and goes the extra mile. He looks for cost-saving solutions and has recommended creative ideas that have made a big difference for us. Safety is at the forefront. I am not knowledgeable in this field so I appreciate his clear, thorough explanations of the issues and how things work. He's a keeper!!! read more

We interviewed 5 companies before selecting Atlas to install a new forced air heating system in our 1929 bungalow. They had the most detailed and complete bid and we hoped that would translate into the work they did. This is a small company and the owner was on-site every day. The owner and crew are personable and hardworking with great attention to detail. Prior to starting our job the office responded quickly to all our questions and after the job was done made sure we had all the necessary forms for rebates and tax deductions. We couldn't be happier with our experience with Atlas and would recommend them to anyone! read more

For some reason my review of Atlas got lost. Since I just had another outstanding experience with Rhonda and Ryan, I thought I would write another. Of course my heating and air conditioning always break down during the most extreme weather moments when everyone else's HVAC stuff also breaks down and companies are their busiest. This time, it was for the air conditioning and Ryan left another job and came over to fix it. I'd asked another contractor to look at it and he said it would take 2 weeks to order the part and the charge would be $300. Ryan fixed it in 5 minutes the next day and charged me half as much. The heating problem was more dramatic. I really hate being cold in the middle of freezing temps and live in a big cool house. I had called a couple of other people who didn't seem to know how to fix it and quoted very high prices. Once again, Ryan left another job and fixed it immediately and charged much less than anyone else. I wanted to marry him. Enough said. Atlas is the best! read more

Our furnace stopped working and Ryan worked tirelessly to fix it. He had to come 4 separate times after ordering multiple parts. He called the manufacturer multiple times and got a replacement sent under warrantee. When it was finally working, he tested it 5 times to make sure it was working properly. He was on time every single time. He is courteous and patient to explain things that make no sense to me. I would absolutely call Atlas again. read more

Owner Ryan Gordon was responsive, prompt and went above and beyond on my furnace troubleshooting and repair. When it comes time to replace my old furnace (probably next June) he will be hearing from me! I recommend him very highly. read more

Fantastic Service! I found Atlas a year ago via Yelp reviews. Ryan came out and got my very old, non-working furnace up and running within an hour. So, when the furnace failed to work again this year, I immediately called Atlas. Rhonda, who took my call, was really nice and called me back several times to confirm the appointment. Ryan came out again, after 5 pm, and resolved the issue in no time. Atlas has been one of the best service companies I've ever used... great people and exceptional customer service. I would recommend them highly! read more

We definitely recommend Atlas. We had Atlas install a new all electric ducted mini-split system from Daikin back in May and they have been so great at making sure that this fairly new (to the U.S.) type of system is running the way we want it to. We were thinking about going with all electric knowing that we will go solar soon but we were still a little uncertain about moving away from a traditional gas HVAC product. After talking with Ryan and having him and Rhonda (the owners) provide several quotes for us for various products and configurations (they were very patient) we went with the ducted mini-split because of the potential for solar, the high efficiency, the ability to have two (or more) zones and use our existing ducts and vents. Speaking of quotes, we found Atlas' pricing to be very competitive and without the sales pressure we felt from a larger local competitor. Fair warning, being a newer type of system, it wasn't as straight forward to install and setup but like I said, Ryan went to some pretty great lengths to make sure we got a system that runs and operates the way we wanted. He even came back and upgraded our thermostats to the Daikin ENVi model, which I highly recommend to anyone, after we were disappointed with the the stock remote thermostats. Our experience with Ryan, Rhonda, and their technician, also named Ryan, who helped with the install was excellent. They were all really friendly, professional, helpful, responsive, tidy and obviously committed to making sure we were happy with the product and service. read more

I made a call this morning to Atlas. A woman answered. She was on a speaker and asked me what I needed. I told her our air conditioning unit stopped working last night. She literally said, "What do you want!?". I asked if somebody could take a look at it for us. She said, "We're very busy!. This is our peak season!" So......I asked when they might be available to take a look for us. She took a minute and then said that they were currently booking for the middle of September, and then started again on how they were SO busy. I thanked her and hung up. Now, having been a small business owner who was very familiar with how busy things can get - especially during certain times of the year, I understand and know what that's like. But there was no excuse for her to be as incredibly rude as she was in a service business that is suppose to help people, no matter what time of year it is. What she didn't know, because she didn't care to, is that both my wife and I are disabled and suffer from 24 hour a day chronic pain. My wife is susceptible to heat. It causes her to become very ill, nauseous, and triggers days long migraines. We hoped that a company like this might be more professional and understanding. We have never experienced an air conditioning unit stop working before and have no idea what the cause could be, so it was not an easy call for me to make. A polite, professional attitude can go a long way in helping somebody like me. read more