The people working at this dealership are great! Went here because of Gabby Engel's great reviews and he definitely lived up to them. He was knowledgeable and made the process very easy. Max was also very nice and helpful with the lease process. Julian in Finance was great as well! They all three made the entire process quick and efficient. Would highly recommend working with Gabby, Max, & Julien! read more

I've been going to this location for several years and have always received incredible service. I purchased an Audicare package several years ago which was set to expire for my A3. I called in and spoke to a few ppl at the Audi carlsbad location & was advised that I should take advantage of the 40k maintenance package before next year. They were very patient and super helpful over the phone. I was able to book a rental car and drove the new A4 for a few days before I picked up my A3. After the service was completed, I received updates via text as well as a service update with video explaining what had been done with my car. Super sleek feature. Mario was my service rep and he updated us on the service and advised that it would take a few days to get the full service taken care of. I was able to get text updates which was super efficient & advised that the battery needed to be repaired for $625. Although we could have gotten it a little cheaper somewhere else, I went ahead and had them replace it since they had all the repair records and we've received such amazing service the previous years. We were in and out of there within 10 minutes & was surprised to see my car cleaned and vacuumed in the parking lot. The brakes and alignment felt amazing and it felt like I was driving out with a new car again! We know where we will get all of our cars purchased/serviced at. Thank you Audi Hoehn! read more

I want to extend a sincere thank you to Brandon Hackenson at Audi in Carlsbad. After being ignored at several dealerships in the area, I called Audi and had the pleasure of working with Brandon. He is incredibly knowledgeable about every car at Audi, an excellent communicator and delivered a clear and fair quote without any pressure or ickiness. He's a true professional and I highly recommend Brandon at Audi in Carlsbad if you're in the market for a car. read more

I usually don't write reviews unless I have an exceptional experience or a really bad one. I had a low TPM alert go off in my Audi while driving from SD to LA on 5 and decided to pull over at the nearest Audi dealer in Carlsbad. There was a large bolt in the middle of the tire and since this model has run flats they can't be repaired but only replaced. I didn't want to risk finding out how long the run flat would last on the nearly 100 mile drive home and I have a wheel and tire warranty for replacement, but it's a process. Knowing a tire might take 24 hrs (or more) to be approved and ordered and replaced, the friendly service guy Joey took care of me and provided me with a loaner (100 miles/day allowance). I drove back to LA that day and returned the loaner 2 days later and picked up my car with the new tire installed and a clean car to boot! Deductible payment was arranged electronically as well since service was closed on the day of pick up. Thanks Audi Carlsbad and Joey for making my life easy! Highly recommended, AAA+++ service. read more

Audi Carlsbad - Nice !Loaner - Car Dealers Near Me - Carlsbad, California

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Mike in service (and Raymond) is absolutely awesome. Mike has taken care of us since 2017 :) Customer service, follow through, and always over delivering on all things Audi. read more

What a perfect car buying experience! We were so lucky to have Dosan help us find us a car that we love! If you are in the market for an Audi, hit up Dosan at Carlsbad Audi!!! He is honest, helpful and understands the value of your time. Buying a car while navigating a dealership with a toddler seems like a daunting task, but with Dosan and Nikolas helping us, our transaction was quick, easy and smooth. We could not have asked for a better car buying experience. We were so happy to get into our AUDI Q5 and if I was in the market for another one I would come back here in a heartbeat. You cannot beat their professional and honest approach to selling cars. It's definitely the best experience I've ever had in all my years of buying cars! read more

Not veteran friendly! Had one of those most appalling purchase experiences of my life. I spent an entire morning purchasing a vehicle by phone with Max. We had verbal agreement and texts with intent to purchase along with supporting documentation (license, insurance, finance agreement). Everything was going swimmingly. Then suddenly after supplying drivers license info, Max abruptly haulted the sale and informed me that a walk in customer was purchasing the vehicle stating "unfortunately its first come first serve." Apparently phone customer don't come first. Was it because there were two male drivers license? Or because one of them said veteran? I try to always give the benefit of doubt to fix a situation but Max made zero effort to follow up with resolve. As an alleged sales manager, Max failed to demonstrate any managerial skills on this one. Bye audi carlsbad. read more

I have never purchased a sports car or been a fan of them so this was very new to me. Paul from Audi introduced himself and was helpful right away. I was between buying an Audi S5 Sportback, BMW M340i and Mercedes AMG 43. I chatted with 3 different sales people and Paul was the most helpful and helped me narrow down my choice to just the S5. They didn't have the car I was looking for in the lot so I did my due diligence and reached out to a dozen other Audi dealerships. Paul got back to me with the perfect car before anyone else did. If you are in the market for an Audi ask for Paul. He will put you first and more importantly match your needs to the perfect car. Thank you Paul! Audi is lucky to have you. read more

Audi Carlsbad - Car - Car Dealers Near Me - Carlsbad, California

Service department has been great. I had two separate window/sunroof issues, and they took care of it under warranty. I used to go to the SD location, and although the service was spectacular there too, they never had loaner cars available. Here at Audi Carlsbad, I'm checked in and sent away with a loaner car swiftly while they work on my car. Easy peasy! read more

I recently purchased an SUV from Audi Carlsbad and the experience was really great. Since it took me a few days to make up my mind, I dealt with 3 sales guys; Lucas, Larry and Ralf due to them having days off and what not. They were all wonderful people. Not once did I feel pressured. Very helpful from beginning to end. If you are in the market for for Audi, this is the place to go. I live in Irvine and I went all the way to Carlsbad (about 50 miles away) mainly due to their customer service. read more

Audi Carlsbad - Car Dealers Near Me - Carlsbad, California

Well, I purchased lots of cars, I did purchase few days ago from Carlsbad Audi with out seeing the car they way Brandon and his management team handle this deal was amazing the vehicle is the same they described thank you Brandon and management team to made this purchase very easy, read more

The worst customer service! Ridiculous wait times, Incompetent staff, rude unhelpful. Just try to get them on the phone to ask a simple question, it's impossible. Go to San Marcos and save time overall. read more

I scheduled a service apt for May 19th at Audi Carlsbad after my oil light had turned on. I was under the impression I needed an oil change, but I was notified I had recently had one done. So after quickly inspecting my car, it turns out my oil tanks lid was not sealed properly and was leaking onto my engine (my previous oil change was done at Audi San Diego, no one else has touched it). The rep helping me grabbed a towel, opened up the cap, topped off the oil and sealed it. They sent me on my way after that saying I should be just fine. Shortly after leaving, my car started having pretty big engine issues. At a standstill with my engine running, my car would be reviving the engine on its own. While rolling/driving, I could not fully press the gas and it would limit me on how quickly I could accelerate. Audi Carlsbad was booked so the soonest apt I could book was June 24th. I came in, made them aware of everything and after checking the oil tanks lid again, it had opened up more and oil was all over my engine. I told them to keep my car and have it fixed properly. I also notified them of a blown speaker that I wanted fixed in the meantime. Come June 29th, they mentioned they had fixed the oil tanks lid but that they could not find a blown speaker where I mentioned there was one (driver door side). I mentioned I'm very confident that it is indeed blown and that any song with a decent amt of base playing should cause rattling. I did not end up hearing from anyone after that until I sent another follow up voicing my frustrations that I would like the speaker checked again on July 2nd. They apologized for the delayed response and asked for me to give them a song to play on the speakers. I did, and they finally realized that it is indeed blown. They mentioned to me that they will have to order a part and further look into the speaker. Again, this was back on July 2nd. It's now July 12th and I still do not have my car. One of the absolute worst experiences I've encountered at an Audi dealership. I'm an owner of a 2018 S5 sportback and they also came very close to giving me an enterprise car (that I would have had for 2 and a half weeks now), I'd be even more livid if I didn't demand for a loaner and them proceeding to grant me that at least. read more

The Staff is rude. I was waiting in line to get the car keys, there were only 2 staff members and 1. No one bothered to greet the customers, which is a basic curtesy 2. They make you stand in line for a long time and if you try to ask them something, then they yell at you. They treat their customers very badly. read more

I scheduled an appointment to clear a recall notice. The first appointment I had to reschedule and the service representative I worked with said he would take care of that, however, when I showed up to my rescheduled appointment, there was no appointment for me which was a little annoying. Fortunately, Raymond was able to get my car in and serviced that day and provided excellent service and kept me well informed on my car and hooked me up with a courtesy vehicle for the day which was much appreciated. I will be back due to Raymond's superior service! read more

Big shout out to Donny. He made the process on our Q5E seamless and quick. If you're in the market for an Audi or a luxury car, hit up Donny for great deals! The dealer itself is clean, organized and the staff all seemed friendly. Rarely do car dealers do what they say and the Carlsbad Audi team delivered everything including some mats! Thank you guys again, I'll be coming back soon! read more

Absolutely awful. We made an appointment 2 weeks ago when our check engine light came on, finally came in to have our service performed and they didn't have the part necessary to fix and won't for another 2 weeks maybe more. How can you get to the day of the appointment and not have the part? And no courtesy cars available - bad communication, no one cares - I guess after you buy the Audi they've got you and don't care anymore. We are a family of 5 and now need to rent a car for 2 weeks since we can't drive the Audi until the part is replaced. It's clearly a warranty replacement where they won't get cash from it so it's a low priority Won't ever go here nor recommend to anyone read more

I purchased a new Audi Q5 with a tow package and my salesman, Brian Acelo, went above and beyond to help me find the right car with the best price and best trade in price for my trade in. He even came in on his day off when my car was ready for me. Thank u Brian! I was truly impressed with the service I received. read more

My car buying experience at Audi Carlsbad was everything I could have hoped for. Donovan in internet sales did an amazing job of working with me to get the car I wanted at a deal I was very happy with. The price I paid was agreed upon before I took my first test drive, and the whole time I was there, I never felt any pressure to buy the car I was looking at. I told Donovan repeatedly that this was the best car buying experience I've ever had. Anyone looking for a new Audi should look no further than Audi Carlsbad. read more

Audi Carlsbad - New S4! Thanks Donny! - Car Dealers Near Me - Carlsbad, California

I have been using Audi Carlsbad since day one. Super sad to say that things have been great until the last few services when things turned from good to horrible. They struggle to keep up the quality, service, and expectations we expect for an Audi. The staff has been the same since I owned my car for the past five years. It could be good or bad; it depends on their management and motivation. It would have been good if they kept their effort and care, but they could not care less. I booked my appointment more than 2.5 months earlier. Although other Audi dealers had only two weeks to wait, I thought I would stick with my home Audi service dealer. I requested a loaner at the appointment. I called, emailed, and texted the day before my work to confirm the loaner would be available at drop-off. I never got any communication back from Joey, my supposed service provider. Note I texted and emailed him within minutes of him texting and emailing to confirm my appointment. Today I go to drop my car off, and he tells me they do not have a loaner car for me and that they can provide me with a Lyft ride home. I do not know how a respected brand dealer service department expects their customers to accept a major 70K service in addition to 3 recall service preps that will take a couple of days without providing or making a loaner car available. If you don't have Audi loaners, make other rentals available. This is the ridiculous experience I have ever had. This service department is going down fast and in a hurry. All I have to tell you is to look at the reviews. Every good review is for the sales team, and every bad review is for the service department. Hint, get your service done at another Audi service dealer. read more

Shoutout to Audi Carlsbad. They have excellent service and sales people! Short and simple.

This Audi dealership is amazing. After calling 8 dealerships I found my new Q3 with Jeff in Sales. He was honest, straightforward, and very helpful. It's been 3 months and I love it more everyday. I took it in today for a Service and Abel helped me out. He was incredibly accommodating, friendly, and quick. Omar in Parts gave me a very speedy quote for new racks. I'm incredibly impressed with the end to end customer service and overall quality of Audi Carlsbad. read more

*****Beware of this dealership!!!!! Recently moved to San Diego from Irvine. Leased my Audi from south coast Audi dealership in Irvine. My lease is coming to an end this month so called Carlsbad Audi to set up an appt to buy out my lease. I asked the financial advisor the steps I needed to take to ensure the process was quick and efficient. After going thru a couple steps he says, "we will need to set up a time to do the inspection on the car which is $995.00..." I told him I've never heard of that before and he ensured me it is a California state law when purchasing your leased car. I wanted to be sure that was true so I called the dealership in Irvine (south coast Audi) when I talked to their financial guy he told me that is ABSOLUTELY NOT TRUE!!! What a scam! I then called Audi Carlsbad back to tell them they are scamming people and that is not a California law. The manager then try's to clear things up by saying that's a mandatory step at the Carlsbad dealership to make sure the car is in good condition? I'm pretty sure NO ONE would want to add $995 to their bill if they don't have to!! Especially since it's already their car to begin with? The manager then has the audacity to ask me, "since I have you on the phone why don't you want to get a new lease?" lol are you kidding me?! I will never give this sketchy dealership anymore business!!! Too bad I serviced my car there a few times. Going back to south coast Audi in Irvine to purchase my car even though it's a pretty far drive. I can't believe this dealership! How disgusting, taking advantage of people by lying. Stay far away friends! read more

I had forgotten how much I despise Audi Carlsbad because it fell off of my radar for a few years. I purchased an Audi in April and it needs to have the airbags replaced under recall and a front license plate installed. I called on May 26 to schedule the appointment and then decided to call again after waiting 8 weeks for a call back. I left another message and waited another week with no response. A few more calls resulted in contact with a human being who made an appointment and guaranteed me a loaner car. Guess what, they reneged on the loaner car. Every time I go in there the staff is snooty and repugnant and the only reason to service my car there is for recalls, my regular mechanic is so much more responsive and charges less than half of the inflated rates at Audi Carlsbad. read more

We had a great experience purchasing our vehicle from Audi Carlsbad. They had what we wanted in stock and the process was quick and easy. We had such a difficult time with other dealers in searching for our vehicle that this dealership really stuck out as the best we visited. Would recommend to family and friends. We have also dealt with service and parts departments and everyone was exceptional. Thanks everyone! read more

I have purchased 5 Cars from the this dealership in the last 15 years and it is a pleasure to do business with them Their staff is exceptional ( and the coffee is good ) I recently had a problem with a Demo Audi Q5 I purchased and they trouble shooted the problem, never gave up and called frequently with updates A strong Shoutout to Joey the Service Advisor , Nick Smith the Service Director and Max the sales manager who kept checking up on the car for me The facility is also 1st class and a pleasure to just hang out there Highly recommend read more

I tried scheduling an appointment with the service department three separate times. The first person I spoke with talked over me saying that there were absolutely no appointments for 10 days as I was trying to explain that I had a leak from a screw, had Audi Tire Protection, and did not want to drive my kids around over the holidays on a tire that was not safe. She told me that an advisor would call me back later that day, and never heard back. I then called two more times the next day, and was told the same thing each time. I'm blown away by the experience given how easily it was taken care of elsewhere. Audi San Diego simply ordered the tire for me, scheduled an appt, then took care of it right away while I waited. I actually ended up ordering a new car while waiting for my tire to be replaced. At least I know where I'll be taking it to get serviced when it arrives later next year! read more

My experience at Hoehn Audi in Carlsbad is one that I will remember back on fondly. Gabby and Lily were both stellar and made my purchase decision easy from start to finish. As far as the car goes, I'm in love with my new RS3, it drives like a charm. What else should one expect from the brilliant engineers in Ingolstadt, Germany? Josh and Eric, I didn't forget about you guys, very friendly and absolutely no nonsense sales tactics. If you're in the market for an Audi, give Hoehn a shot, and look for Gabby if he's available, he won't let you down. Los Bayern München! read more

Audi Carlsbad - Gabby and I admiring this fine piece of German engineering. - Car Dealers Near Me - Carlsbad, California

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This is the 4th Audi we have bought from this dealer and sadly this experience was disappointing. The finance manager, Nicolas Madrid, did not file the release of liability and transfer papers for the car we turned in which caused problems with the DMV and prevented us from getting our registration payment refunded. Despite frequent calls to Nicolas Madrid, he would not return the calls and handle the problem. He did not file the paperwork for 3 months! The sales rep was also uninformed. I LOVE AUDI, but will look for another dealership whose finance dept is more responsive and files the correct paperwork! read more

This review is on service. If you are experiencing any problems with your vehicle take it to SafeView in Riverside on Indus Way. I usually take my car to Audi Escondido but they couldn't get me in right away. In February my car started running funny. It began losing power anytime I tried to accelerate. In December I had a tune up done not at Audi. The same mechanic scanned my car and said I'm getting a high pressure fuel pump code. So I tell Carlsbad what it's doing and about the code. Never had a problem with my car prior. They checked my vehicle and called to tell me that I need the pump (almost 1300) and battery (500). So I had the pump done elsewhere for almost half the price. Guess what that didn't fix the problem either! Nick was kind enough to give me back the money for diagnosis. Took it to Audi Escondido. They couldn't figure it out. My car has been having a cylinder 4 misfire for 7 months. Well Safeview fixed my car and it's running brand new. They spent hours diagnosing and repairing my vehicle. What I've learned through this whole ordeal is that at the dealer they aren't trained mechanics, they are service technicians. They scan your car and if the computer doesn't tell them where to look they can't fix it. read more

Just got our 2022 E-Tron from Donovan at Audi Carlsbad and the entire experience was how all purchase experiences should be. From day one Donovan clearly communicated the deal details and was upfront about all the various details that go into the deal. I walked away from two other dealerships with a very bad feeling and glad I found Audi Carlsbad and Donovan, who made the entire experience worthwhile. The actual transaction was done super efficiently and I couldn't have asked for more. Looking forward to getting the my next car from them as well. Thanks for a great car buying experience! read more

Donovan was amazing to work with. I am located in Los Angeles and was interested in an etron with specific specs and not only did Donovan get everything going remotely but he agreed to drive the car to me personally to deliver it. Not only that but he beat every deal around! It was the most seamless car buying process I have ever experienced. No haggling, no back and forth, just an amazing deal with an amazing dealer. Couldn't be happier!! read more

The Audi experience! We bought our second Audi here and had a pleasurable experience. Paul Eastridge was fantastic. We even got to play the old game of negotiations. After we "ran it by the manager" a few times we had a deal. The vehicles drive and speak for themselves, although I think the test drive was the last time I drove our car, wife always wants to drive it, huh. Well the passenger seat is a dream! Once you go Audi you never go with anything else or something like that. Great experience and a great car (Q5). read more

I have had 3 Audi's in the last 10 years and have been using a local mechanic for my non-service repairs. Recently took my Audi SQ5 to Audi for 30K warranty service. They told me I needed new front and rear brakes and rotors - quoted me $2,400. Called my mechanic who is a German specialist, and he quoted me less than $1,600 for the same work (with Audi parts). Today I took it in and he informed me I still had around 15K miles left on the front brakes. Car was ready when I arrived (2.5 hours later) and saved about $1,500 over what I would have spent with Audi. Audi didn't even clean my car but said they would if I got the brakes replaced. read more

This was by far the best car buying experience I've ever had. The dealership was able to locate exactly what I wanted. As a sales person Donovan Duran couldn't have done anything better than he did. It was the first time I've had a salesmen who actually was trying to help me get exactly what I wanted out of the deal as well as being hyper responsive to any question I had. I can not recommend him enough and thank you for hooking me up with my dream SQ5! read more

Audi Carlsbad - Car Dealers Near Me - Carlsbad, California

Outstanding customer service always - both Sales and Service!! I've used this location (and the old building down the street) for years for almost a decade on numerous Audis. Staff are always super attentive and the facility great. Heck you can even txt back and fourth with your service guy instead of phone calls and voicemails during busy working days! I recently went in to get a wheel repair (pothole on freeway!) David the service guy was awesome as always and got it sorted. Curious at the amazing new models on the showroom floor I asked David for a recommendation on a sales person - he pointed me to Esther. Esther was AWESOME!!! Super friendly, very understanding, great communication, no pushy sales nonsense. We went for a test drive - and within 24 hours I was able to trade in my previous Audi (at a very fair price!!) and drive off in a brand new Audi (at a GREAT price) - that had to be moved from another CA dealership. Esther was amazing - backed by the sales manager and finance guy who were all a pleasure to deal with. They worked to my timeline, communication was great and getting me what I exactly wanted was effortless. This team make me proud to have been part of the Audi family for a good decade and using Audi Carlsbad as home base. Cannot recommend above - this place is the whole package. read more

Audi Carlsbad - Audi RS5 - Vrooooooom - Car Dealers Near Me - Carlsbad, California

This deal had to be the most straight forward and direct deal that I have ever done. Reached out to Lucas via an ad on Cars.com, discussed price, and got the deal squared away quickly. The reception I received at the dealership was warm and welcoming. Audi of Carlsbad is a huge dealership with a nice selection of current models in their open floor plan show room. Lucas quarterbacked the whole deal, Lily took care of the finances, and the guy that took care of all the paperwork was a staunch professional. No shameless upselling, no pressure to swap financing companies, no b.s. here. Got my car quickly, at the deal that we discussed, no surprises or weird fees associated with the purchase tacked on. Will definitely be back when I am ready for the next Audi to add to the stable. Highly recommend, these guys are legit. read more

I had a fantastic experience at Audi Carlsbad, and I personally wanted to thank my amazing salesman, Donovan, who went above and beyond to try and get me a deal that I would be satisfied with. I spent a solid four hours at the dealership, and not once did Donovan (and Tony, who graciously helped me out until Donovan arrived) make me feel pressured, or urge me to spend out of my budget for the car I wanted. Although I did not make my final purchase here, I highly recommend this Audi dealership for quality service and sales associates who will go through hoops to try and make you happy. I was treated with the utmost importance and constant caring. Thank you Donovan and the great folks at Audi Carlsbad! read more

Thank you Donnie Duran for helping to make my Audi S4 lease experience so great! I have leased 8 cars in the past 20 years, and this was by far, my best leasing experience. I live in the San Francisco area, and received a quote for a 2019 S4 from a local dealer. The next day, I happened to stumble upon a site called Leasehackr which is a forum that advises potential lessors about current prices, deals and information for all kinds of cars. I posted the San Francisco offer on the forum for advice and heard from Donnie that day. He offered to lease me a similar car for over $3000 less than what I had been quoted by the other dealer. Donnie was kind, informative and extremely helpful but at the same time, not pushy at all. So, if you are looking for a new car lease or purchase, please ask for Donnie Duran. read more

Wife and I drove 120 miles to Pacific Audi to get an honest, straight forward, wonderful deal on a brand new 2014 Q5 TDI (45 miles on odometer) that Hoehn Audi couldn't and wouldn't provide on their used 2014 Q5 TDI for $2000.00 less! And Hoehn's had more than 4100 miles on the odometer! Unbelievable! Our trade-in was a better deal(2012 A5 with average mileage and still had the warranty), the reception we received from Pacific Audi was leagues above and beyond than the one my wife had at Hoehn. Oh and what's even better? The used Q5 TDI we wanted to purchase but you couldn't and wouldn't come down in price or even negotiate...it's still on your lot!!! (As of 8/24/14) My advice to anyone who is interested in purchasing a new or used Audi, call Pacific Audi and see the difference. Yes it's a long drive, but it's worth the experience and respect you would expect from an Audi dealership. read more