Audi Denver is a model service provider. The team delivers -- whether it's for a vehicle purchase (Kevin Dominguez rocks), scheduled maintenance/service, or unplanned drop-in for a complimentary car wash and tire pressure check (shoutout to Amon) the team is always professional and courteous and the facility is meticulously clean. My last visit was for a detail after a round trip drive to Dallas left my vehicle super dirty inside and out. My service advisor Josh was on point and orchestrated a superior experience -- coordinating with Justin to get the detailing just right, arranging complimentary Lyft transport to allow me to run an errand while my vehicle was being serviced, and assisting with finding a work area upstairs where I could spread out and work productively. The cafe with excellent service, complimentary coffee and beverages further adds to the positive experience that is a consistent result of an Audi Denver visit. Thank you Audi Denver! read more

Once again I'm complimenting the great service that I got from McDonald Audi I wanted to say thank you to Manager Randy I explained to him some of the issues that I had with my vehicle before bringing my vehicle in and he listened to everything I had to say he made sure that he got me an appointment right away I also wanted to thank James he stayed in touch with me to let me know what was going on with my vehicle he explained to me in detail what was going on throughout the day I also wanted to say thanks to the technicians that did the work on my vehicle thanks for the great customer service again thank you Randy and James at McDonald Audi. read more

I had my car scheduled for a 95k service and an airbag recall for 0830am on 10/26.  The lady with english accent walked me into the service area, informed me that the advisor that I was set up with was not there and we stood around for about fifteen minutes before I was paired up with an advisor. He gave me the offer to wait for the car for around three hours and that would expedite its service.   Why would that make it any faster?  I declined since I had other things to do and he advised the car would be done around 2 or 3pm.  A loaner car was not offered to me.   Around 530pm and I still haven't heard from Audi, I called the service advisor.  He informed me that the car was not in service yet, that he was leaving soon, that the car MIGHT NOT BE DONE today and that it will most likely go into maintenance tomorrow afternoon!  I told him that is not acceptable and that I needed the car in the morning for a trip to Santa Fe.  About an hour later I received a video from the tech working the car.  It seemed as if he was finished and no notable discrepancies were found.  I called around 7pm and was informed that the tech working the car was gone and that there was no note or turnover as to where the car was at with the maintenance and that they cannot finish or release the car. So the shop stays open till midnight but if a first shift tech is working on your car and doesn't finish then whats the point?!  So my car is held hostage overnight cause no one there has a clue.  I reminded them again that I needed my car in the morning.   The next morning I received a phone call informing me that my car was ready for pick up.  I had to get and Lyft and pay for it!  Upon picking up the car I was informed that the airbag recall was not completed and also that I should be thinking about replacing my timing belt.  I informed the service advisor that it should have already been done at the 75k service and the price that I paid for the 75k service should have reflected it being done.  He found no record of it being accomplished.  I later looked in my Audi Service book and in fact for the 75k service the belt should have been replaced.  I called Stanley that Friday and left a detailed message for him to call me back- I still have never received a call back.   I have been bringing my car there since 2009.  I will no longer be bringing it there.  It seems as if profit is more important than customer care or support. McDonald Audi gives Audi a bad name.  For a luxury brand the customers are not treated as such. I wouldn't even expect this kind of service with an economy brand like Kia! For the fact that I made a morning appointment and the car didn't get into service until the evening,  a loner car was not offered, my car was held overnight due to the tech leaving at 630pm even though the shop is open till 12am and not all the service items were completed- you have lost my business.   Heed this warning people! A lot of reviews on good car buying experiences with McDonald Audi but God help you when its time for servicing. A lot of bad services reviews. read more

We bought a used car from here with cash, so no financing was needed. However, they forced us to 'apply' for credit stating it was their requirement and that it would only be a 'very soft hit' on our credit scores. We should have just walked out of the doors right then and kept bought a car elsewhere. My wife's and my credit both fell about 15-20 points and for NO BENEFIT whatsoever. I would never consider another purchase from this dealership again. read more

If you lease from them, return the car with low miles in excellent condition, and do not get another Audi, they will hit you with ridiculous wear and tear fees as well as return fees -- even though I returned the car to them and they had to do nothing but park it. Never had a late fee and the car was in excellent condition and now they want more money from me. Despicable. read more

Audi service worked hard to resolve issues I brought up about the quality of how they initially inspected my car.

I had a great car buying experience. I bought a brand new 2014 Q5 and couldn't be happier. Any time that I call or any time I have to bring my car in for service I get the best customer service. They're employees are very knowledgeable and know their stuff. I absolutely love my car and good customer service is the cherry on top to the entire Audi experience =) read more

Finally, we don't have to pay for loaner car and $200 was deducted from the total. Chris, service rep., was very informative.

I just bought a Q5 from Audi Denver. I worked with Raine Durrett as my sales representative for Audi. I was very pleased with how he handled my situation. I traded my old Audi car in for a new Q5. Raine is a very easy person to work with and I can highly recommend him. The Audi Denver team went above and beyond to make sure I was happy with my car. I was very pleased with the level of customer service I received. I can highly recommend Audi Denver! read more

The absolute worst customer service experience of all time. I have never experienced such lack of respect for another human being in my life. Karen & whoever hired her should be immediately fired. I will make a point to tell anybody that owns an Audi to stay away from this dealership at all cost. read more

This review is for the service department. They recommended I get my windshield replaced by Safelite, which I did. I had to go back to Safelite to have the wipers adjusted, because they were hitting the left frame of the window. After they adjusted them, there was a pretty large gap on the left side when operating the wipers, so I figured I would just have Audi fix it. The girl on the phone told me it may be a quick, no cost adjustment. When I arrived, I was told it would take 2 hours and $87 to fix it. I'm pretty sure it was a 10 minute adjustment. I left and a couple days later went to use my wipers and they were hitting the left frame again. I went back to Audi and they put them back to where they were when I took it in the first time, with the large gap. The guy told me it was because of my aftermarket wipers. Funny, I didn't have this problem previously! I asked him why they didn't ask me to replace them with Audi wipers when they were working on it, because I would have replaced them. He just shrugged and walked back into the dealership. I will now be taking my Audi somewhere else for service. read more

Yep 5 stars -- "as good as it gets" is right! Top notch professionals at Audi Denver. Go here if you need your car serviced. It's a beautiful facility if you choose to wait (and if you do they will expedite your service.) When I first drove into the service bay there was a large monitor displayed above my car welcoming me by name. This is before anyone talked to me. Nice touch. Then within moments I was greeted by Jared Chipkin. He explained what would be done and made sure I didn't have any car issues that needed addressing. They got to work on my car right away. The technicians send you a video walk-thru with commentary about service that was performed and any concerns. I felt the entire experience was very professional and efficient. I won't go anywhere else for Audi service. When you go ask for Jared Chipkin in the service department. He will make sure you have a great experience. Thanks Jared and Denver Audi! read more

Wanted to buy a Audi blue book was 41,000 they wanted 4,000 in dealer fees and taxes but still wanted to charge 48,000 I said I'd pay 45,000 with 2500 down and they acted like I was trying to rip them off read more

We went to the dealership 4 times before deciding to purchase. The first time was in the evening and we were just checking out cars, but didn't have the time to go for a drive. The second time, we met Dave Williams and went for a couple of drives in the Q3 and the Q5. We were still doing research at that point and not ready to commit. He was so nice and low-key about it and thorough with answers to questions. We went back another time to look at a certified pre-owned and spoke with Rainn (sp?) who was also just as helpful, nice and non-pressure. Once we had finally driven all the cars we were interested in and decided on the Audi Q5, we knew Audi Denver was the place to go. While waiting for the car to be detailed, we met one of the Chris' in the service department (I think there are 3 or 4). He was a wealth of information and explained the service process and what to expect when we complete routine maintenance or need some other service. It was helpful and now we will request him when we go in for our service appointments. Upon delivery, Dave spent as much time as we needed going over the functions of the car and explained that they understand the whole process is a bit overwhelming, so they provide the name and # of someone who will complete a 2nd delivery when we're ready. This person will answer any questions we have about how to operate anything on the vehicle. It's nice to know that we have that resource. Dave also sent a thank you note and email. It's very much appreciated. A car is a major investment and it's nice to feel that your business is not taken for granted. Though time consuming, which was expected, the experience was wonderful and we left there feeling very satisfied that we had made the right choice in our new car and dealership. I would definitely recommend Dave and Audi Denver to anyone looking for a new car. read more

The customer service at Audi Denver is so bad that it makes me want to get rid of my Q5. Your managers really should go to Mike Ward Infiniti and see how real high-end car service should be. read more

I recently had my 10K mile service for a Q7 which I purchased at Audi Denver (which was a good experience overall). At the end of the appointment, my advisor asked me if noticed my airbag light being on. I didn't remember, but asked if they could look into it. The advisor said it was really busy and this would take another 1-2 hours, which I didn't have since I was waiting for the car. When I drove off, I realized the light couldn't have been on before the service, since the error message is hard to ignore. It was upsetting in that the advisor must have known the light was triggered during the service, since the tech would have pointed it out, but was being coy about maybe it being on prior to the service. I then left him a voicemail to discuss my experience, but didn't get a call back. The next day I tried speaking with the service department supervisor and left a message for a call back, but heard nothing. Finally the advisor (or maybe a robot posing as the advisor) sends me a text asking me about my experience. I texted back, and also heard nothing. This lack of taking responsibility, or even the courtesy of a simple call back, seems to be a very troubling sign of a breakdown of communication or integrity of their service department. Maybe they are just so busy that they don't need to retain customers. read more

Buyers, beware. I recently purchased a 2017 Pre-Owned Audi Q5 at this dealership. The sales team is incredibly condescending and their customer service leaves much to be desired. With this type of purchase, I highly suggest taking your business elsewhere. I really wish I had read more

I bought an Acura RDX from Patrick Flaherty, or Patches as I called him, and had an amazing experience. He was super nice and did just about everything I needed to, to the car. They owe me a set of rubber mats for my backseat, so hopefully I will be hearing from them soon. I highly recommend going to Patches for your car buying needs. read more

The left outside mirror on my 2017 Audi Q7 was pushed forward when going through a full service car wash. We could not get the mirror to go back to a normal position. So, I took it to Audi Denver, arriving without an appointment. Everyone was extremely friendly and responsive. Service Consultant, Josh Ryan, and his team figured out how to get the mirror back in place and working normally avoiding what I thought might have included ordering and installing replacement parts and having to paint a new mirror housing. Probably a good idea to retract the outside mirrors before going through a car wash. read more

I work with Bill Coleman and had a wonderful experience at Audi Denver. The price was great, the service was fantastic, and I would recommend them anybody. I totally love my new car (an Audi R8 Spyder) and I'm looking for forward to the summer when I can put the top down! read more

I purchased a used Audi Q7 from this dealership at the end of June. Upon picking up the vehicle, one week after purchase, because I was told there were things they wanted to take care of and fix ahead of time, I drove five miles away from the dealership before experiencing a massive coolant leak. I was given a loaner vehicle for nearly 4 weeks while this was fixed as well as several other issues that should have been addressed during the reconditioning process. Upon getting the vehicle back, things were still not fixed and I was unable to get a hold of my salesman, Matt. I was told by Gary, the general sales manager, that parts Matt told me were ordered a month ago, had actually never been ordered. I was issued yet another loaner vehicle to make the necessary repairs for about a week and yet again, many things were not repaired or fixed correctly. I was repeatedly lied to by Matt and received no apologies of any sort and no follow up from Gary. This was by far the worst dealership experience I have ever had. Do not waste your time, energy, and money with this dealership. As an Audi Club of North America member, I would even further recommend sending your cars for service to any of the other four Denver/Northern Colorado dealerships or Audi Colorado Springs for even basic service. This dealership cannot be trusted. read more

First time getting our S5 serviced and it was an exceptional experience. Not only does Audi Denver take care of you buying your Audi but they also do just as well servicing it and meeting your needs, which is quite rare. Cheers! read more

Randall Whitlock went above and beyond to ensure my experience with Audi Denver was truly exceptional! He was able to provide me with sensible answers to all of my repair questions and delivered solutions to repair parts on my Q5, all while listening intently to hear me out on my concerns as well. This is a true testament that quality customer service does exist and Audi Denver exceeds customer expectations! So grateful for an incredible experience, and will OF COURSE be coming back for future servicing needs. Thanks, Randall!! read more

Experience buying a vehicle from Audi Denver: I emailed the dealership about the car I wanted and was responded to quickly by Matt Daniel - who walked through the entire purchase with me. As I live in Jackson Hole, WY it was imperative that before my 8 hr drive all details were smoothed out and ready to go. Matt rocked this. From the moment we stared communicating it was clear that both my needs and time were valued. Matt was attentive and helpful - quick to respond and very straight forward. I believe in a positive car buying experience again. Thanks Matt and Audi Denver! read more

WORST SERVICE EXPERIENCE OF MY LIFE. GM, SCOTT IS A LIAR! Dropped car off for 25K mile service (which we prepaid when we initially got the car) & we were given an Audi loaner. On the way to pick up the car, the front tire blew out--we pulled over to the side of the highway to find that the tire had a baseball size hole in it. When we tried to change the tire--both the jack and the wrench were the wrong size for the car so we were unable to change the tire. Called the dealership and asked if they could help and were told to get a tow truck that they weren't a towing company. We explained that the tools to change the tire were not the right ones and they didn't care. Stranded on the side of the road for 2 1/2 hours in 100 degree weather--when we finally arrive at the dealership--the first question they ask is - how do you want to pay for the tire? Later, we called Scott, the GM. He explained that he was sorry, he was going to use the situation as a coaching opportunity and that he would put a check in the mail for the tow truck. That was almost fifteen days ago. Go anywhere else but here. The service is embarrassing--AUDI should be ashamed to work with such a crappy dealer. read more

We had a fantastic buying experience at Audi Denver. We went in to see a used car and had help immediately from Craig Bluhm. The car was new to their inventory and we went off site to get it back to the dealership. Craig was such a pleasure to work with and has a great sense of humor. That it so helpful when dealing with the internal stress of buying a car! The dealership is immaculate and extremely professional. We would absolutely go back here again! From beginning to end our experience was wonderful! And we have a beautiful used car!! read more

Went in with a tough situation and Patrick was not only very helpful, but enthusiastic about working with me. From the moment I walked in the door, this felt like a dealership that wanted my business. If you're in the market for a great deal and great customer service check this dealership out and definitely ask for Patrick! PS you get a gift bag and an Audi coffee mug with your purchase! SCORE! read more

Steven was an outstanding service person. I really appreciate the coordination he provided to make it a very easy service. The technology that this dealership uses makes for such an easy process. I would highly recommend this dealership. read more

An embarrassment. Wanted to purchase a used M3 for an associate and was treated so poorly by a staff of clowns, the exception being our salesman. Unfortunately, the peanut gallery of idiots dissuaded me from going forward. Judgmental boys all around. What a shame, especially when they'd know idea who they were dealing with. Next... read more

Best car buying experience I've ever had. I thought I would have my Toyota forever, I'd run it to the ground! But an unfortunate accident left me with a totaled car, in search of a replacement. I tried private dealers, I tried other dealers, but every scenario had its downfalls or it's uncertainties. My insurance began to nudge me into pulling the trigger on SOMETHING so I found as many cars as I could and began my hunt on my next day off. I walked into Audi and was greeted by Cheryl, she was hilarious right off the bat! She then directed me to George Atabaev and I felt totally taken care of. He was honest, he was kind a patient, and he let me do as much research as I felt I needed to before going for it! I felt totally confident that I was making a good purchase. Thank you so much you guys! You all, from the floor to the financing, made it great! read more

To be honest, I was a little nervous about going to a dealership to look for our next car, especially being female. I don't know a ton about cars, but I know the things in a car that matter to me -- and I didn't want to be obviously sold to, talked down to, or ignored just because my husband was there. Ken Evans was really amazing to work with, though. He was great at explaining the differences between the models we were considering and the various add-on options, as well listening to what mattered to both me and my husband. He was obviously not just trying to get a car off his lot -- but really determined to find the car that the both of us would be genuinely excited about (even if that car had to come in from another location). And he was completely straightforward when it came to financing/leasing options and worked with us to figure out what would work best for us. He obviously loves what he does and takes pride in it. Even though we spent close to 4 hours there by the time we signed all the papers (including the test drive), it wasn't at all an unpleasant experience. And when our car got delivered later that week, Ken seemed genuinely excited for us and happy that he could help us find something we both love. I wouldn't hesitate to go back to Ken for our next car, or to recommend working with him to anyone I know. read more

I've been buying Audi cars for years and these guys are the worst from a service standpoint. Tried to charge me $300 for a front end alignment claiming there's a special tool needed. I want born yesterday. Took it to a local indie shop and they laughed when I told them what Audi Denver said. They charged me $100 bucks for it. I understand paying a premium but a 3x estimate with a lie to sell it? Having money doesn't mean you're a fool. read more

Service center is the WORST. Multiple colleagues have also shared terrible experiences here. Several years ago, I took the car in for rear brake pad replacement and they replaced the rotors on accident, without asking, when the car did not need them. Needless to say, I refused to pay for the rotors when they still attempted to charge for them. Another time, I had to wait 2.5 hours because the service wasn't long enough to issue a loaner (yet not worth taking an Uber to/from). I'd also asked Sales to provide an estimate on trade in value as I was interested in a new Q5 or Q7. They eagerly agreed, but never followed through. Today, at 6 months pregnant, I took my car in for the recalled Takata airbags. Since I scheduled a month ahead of time, they agreed to give me a loaner for the 4 hr estimated service. I drove 25 miles one way only to be informed that they didn't have the parts in stock. Yet somehow, they didn't have the foresight or courtesy to call me and reschedule...Totally unacceptable when CJ Hanchek had all of his service appointments preprinted and on his desk, so he could have easily flipped through them and saved me the useless 50 mile round trip. He passed blame onto the person I spoke with to schedule the service and the fact that they were in stock a month ago, but recently went on backorder again. He knew as soon as we walked in that the parts were unavailable and would take 3-5 days to order. It's infuriating and just another horrible interaction in a long chain of them with Audi Denver...and while I wish I could never go back, I'll still have to complete the service for this recall. If you have other choices for service, I recommend trying them. read more

After making an appointment and dropping my car off at 7:30am, no one even looked at my car let alone fixed it. They did "try calling". What?! You had my car all day and didn't even look? Terrible service. Especially for a "luxury" dealership. Don't let their fancy lounge fool you. This place is garbage. read more

If I could rate them a zero I would. Dropped my car off for service this weekend and was told it would be completed by end of business same day. Since that didn't happen I requested a loner and was denied the loner at first even though it was my doing that caused a delay on my own vehicle. Called servers times throughout the weekend and NEVER received a call back except to tell me that they wanted me to spend more money. Called again on Saturday morning as I was going to approve more services be completed and again never received a call back only a text message telling my vehicle was finally completed. My schedule didn't allow for me to stop and pick up my vehicle and Bill Doud the gentleman that "assisted" me throughout this horrible experience threatened me that he would charge me $80 a day even though our conversation on Friday was that I most likely couldn't pick up the vehicle until Monday morning. Today I pick it up and all these lights come on in my vehicle and I ask about it and Bill states "oh it's probably because it's cold out". So long story short, I have been mistreated with the worst customer service EVER. This is just a highlight of my weekend dealing with Bill Doud. Horrible customer service avoid Audi in Denver if you can. $800 dollars later and my car still has lights on and no answer for why. read more

Had a great experience with Dave Ficca and the Audi Service department today! I was very impressed with the service we received and definitely recommend! Thank you Dave for a painless day with our A3! read more

This was the nicest most professional car dealership I have ever dealt with. I highly recommend Pat and Josh. I wouldn't go anywhere else.

If you choose to buy an Audi, you owe it to yourself to go to Audi Denver in Littleton. I am 58 years old and Audi Denver changed my view about the whole car buying experience; I will never buy a car anywhere else. The sales experience offered by Miles Malsam was superior - he has no peer. He studies his products, is perceptive about buyer needs/wants, and creates a positive environment surrounding the entire buying experience. I drove away last night in my new S5 and noticed how the experience was actually comfortable and joyful. I never thought those words could be linked with a car buying experience. Ryan Beavers, financial manager, provided a clear understanding of the legal documents and worked tirelessly to make sure mileage and service contracts were correct. Thank you, Audi Denver for making me feel good about my car buying experience -- something I never felt before. read more

My husband and I were extremely pleased with the 55,000 mile service and general repairs done to our 2013 A4 Quattro. Bill was very informative and professional. We never feel rushed and were able to ask many questions about our car and the service. They provided us with a video explanation of the service as well as written documentation. The service area was spacious and welcoming. Bill reviewed all of the possible repair costs for our malfunctioning back up camera, squeaky brakes and errant windshield wipers. They also provided us with a beautiful Q5 loaner car that that we were able to drive the entire week while they serviced our car and replaced needed parts. Driving all the out to Littleton is quite a drive considering that there is another Audi dealership within a few miles of our home, but it was well worth the drive for the excellent service and the convenience of a loaner car. read more

First, these guys changed their name, likely as they had so many bad reviews. Before dealing with them CHECK OUT THEIR BAD REVIEWS AT MCDONALD AUDI on Yelp. Our experience was much like many of the bad reviews under the old name. Rude, incompetent and no concern for our schedule or wasting our time. Called as they had a car we were interested in buying. Talked to a salesman and told them we would be there the next day (Sat) mid to late morning. He said he would be there and we could look at the car. Travelled some distance out of our way to see the car, drove through the lot but no car, parked and went inside where I had to use the restroom. I left my wife up front and asked the receptionist for the salesman by name. When I came back there was a salesman hitting on my wife! OMG! He said hello to me and proceeded to tell me how hot she was and then walked away. I was dumbfounded! It was almost surreal, but since we were on a schedule I wanted to just look at the car. If it was the right car we were going to buy it and cancel visits to some other dealerships. I had cash and the price was actually not bad so I would have paid the asking price if they wouldn't deal. Was told our salesman was out putting gas in a car (not the one we wanted to look at) and would be back soon. Since we were on a time schedule I asked if we could look at the car until he got back. The receptionist was very nice and went to get another salesman. Many were standing around, and at least one had time to flirt with my wife, but no one seemed to be available to show us the car. Finally a guy with a sport jacket on came over, we presume he was a manager. I expressed that we wanted to see the car but no one could locate it. He said he would go get the keys and pointed to the north lot and would meet us out there. We had been through the lot and didn't see the car, but went out anyway. Of course, no car . . . He finally came out and said it was in the "recondition shop" having a part replaced. I told him that was too bad as we wasted our time and had told a salesman we would be there. He got VERY RUDE and said, what you drive 50 miles and only have FIVE MINUTES to see the car! I couldn't believe it! He knew we were going to walk and that is what we did! All he had to do was apologize for the car not being available when the salesman said it would be, and that it would be available in X hours, and we could have scheduled to come back to see it. But I guess they have enough customers and don't need our business! I wrote them an email and copied the owners as well as the PR person, but they ignored it. If you go, expect to have your time wasted. Don't be surprised the car you asked about is not available. Oh, and leave your wife at home, or don't leave her side, as the sexist sales guys will be right there to hit on her. They are too concerned about selling cars, but there is no hesitation to approach and talk to the women who venture in. Look at the other reviews, this is not the first time it has happened . . . read more