They are trying to assist me now in the repair of my car and seeing what can be done to check what is covered and what is not on the Warranty that I purchased. I am waiting on a call back so they can check it out and I do appreciate that read more

Beware of this dealership, they did a bait and switch on us! When our car arrived the MSRP sticker price Ariel promised us soon changed. They marked up the car even though Ariel gave us his word he wouldn't do us "dirty" like that. Do your research on the web, you will fine stories of how many people having the same experience as we did! read more

Absolutely wonderful experience! Dez and Joey were a big help, originally I had stoped in for another car but It didn't feel right, Dez walked with me and worked with me for hours on end, he didn't stop till I found the right one. A day later I left with the car and it's been so amazing! Dez needs a pay raise for all the things I put him through but I still ended up getting the car I wanted and I can not thank him enough!!! They got everything ready for me to take it on the lot and I have a badass warranty on it for a longgg time, I sincerely appreciate the help with buying my first car. You guys sat down and worked with me when I had nothing, a day later I left with a new car! Thank you thank you thank you! read more

Audi Dominion - Inside the car - Auto Repair Near Me - San Antonio, Texas

Bad first experience with the service department. No one called me when my vehicle was ready. I had to show up at the dealership to find out my vehicle was ready. I had recently called twice and was told someone would call back but no one ever did. Also, I received a text from Nancy Knott asking about my experience. I documented my experience and sent her a text about it. It's been four days and I have yet to hear back from her. I guess it's just a CHECK THE BOX thing that Audi does. read more

great care and service! Sofia was so helpful and thoroughly knowledgeable! she is the best!

The parts manager Rhonda Smith doesn't know what Audi customer service is!! She put regulations rather than the customer first! read more

I have to say this was probably the most pleasant of car buying experiences we've ever had. Not a moment throughout did any one feel pushy or with an agenda. Luis Burgo was so personable and genuine, even when I reach out with questions that may not be in his wheelhouse he goes above and beyond to find me the answer or get me someone who has it. We've received service from David Martinez, Jonathan Jackson and this morning from Edward (I did not catch his last name) and they all were excellent. I feel as though I can see the type of service I'll receive in the future now that we are part of the Audi family. read more

02.09.2023. I brought my etron to the dealer on 11.12.2022 for battery issues. It is now 3 months and it's still there. They would not update me on what's going on unless I call. Horrible service and most of all horrible quality for a so called high tech luxury car. I contacted their management in December and no response but a failed contact with me. When they did not catch me on the phone on a 1 time attempt, their management never called back. I called them but they never returned call. Long story - short, 3 months of a loaner gas car for my electric etron. Another thing, they're attempting to sell me a different etron for full price to replace the one that they have in their shop. Very frustrating and it would anger anyone in this situation. read more

Contacted a salesman about a specific car. They ignored my messages however they acknowledged my text once I showed up in person. After multiple attempts trying to contact Iker i never got a response. I show up in person and he brings up my messages acknowledging that he saw them, but he did not feel like replying. As I'm sitting at the table waiting for Iker I overhear them talking about body counts and how many people they have had sex with.. is that really appropriate??? The car I was interested in was already sold so they proceed to show me a car way out of my price range (10k over budget) they wasted my whole day. I never would've came in if iker knew how to answer his phone. Zero stars if i could. I also had to flag someone down just to ask about the vehicles for sale. Nobody here is helpful read more

Don't waste your time here. Whatever you do, Consider taking your best price here at Audi Dominion and call another other Audi dealership. (Houston is where I got a price that was significantly better than what dominion offered for the same car, Austin/Selma Audi dealerships had better offers too). There is no local competition amongst the Audi make here in San Antonio so they basically set the market price for their vehicles. They also completely lowballed me on the trade in value of my car that I was considering trading in. Almost $10k less than the other luxury dealerships nearby. This place lures you in with an online ad for a Q5 at $259/mo with $3750 down but not surprisingly it's for just a single car on the lot that is no longer available. Then you're told that there is a Q5 available that is "highly incentivized" available and they bring it to you with a straight face asking for $7k+ down and $500+ a month. My sales rep Aaron was very respectful and personable from the start. My issue here was the games played here with respect to trade in value of my car and the subsequent ridiculous offers made to me by their sales manager. Don't waste your time here. read more

Hands down, best customer service. Easy checkin, follow up while waiting, video of status all top notch. Britini is a rock star!

I was shopping for a Q3 and found one at this dealership that met spec requirements but was above targeted price point, the dealership blew me up with calls and voicemails for weeks to follow. When the price point dropped, I asked for disclosures of the vehicle and asked if there were cosmetic damages. I was told there weren't any. Yesterday I processed all financing remotely and today my dad and I drove 3 hours from Houston to hand over the check and grab the car only to show up and find that car had paints chips EVERYWHERE, dents on the side door, and adhesive marks on the interior. Still with the mindset to make it work I asked the dealership manager, Mario, to do touch up on it to make it ready for me. Mario had a poor attitude and told me I could get it fixed myself upon purchasing it. I asked to speak to the dealership director, Malad came out and spoke with an even worse attitude than Mario did. Clearly the shit culture is spread from top down "leadership!" I walked out of the dealership and drove back to Houston with my dad. A $36k sale was lost by Audi Dominion today because their employees can't get this shit together or provide even decent customer service to new customers, feel sorry for the existing ones. read more

Do not purchase a used car from Audi Dominion. I purchased a 2019 Nissan Maxima for my grandson on 10/28/2023. I was clear that I wanted to make sure this was a good car for a 16 year old. We had not had the car for a week before I had to replace the 3rd break light and the thermostat. The check engine light came on this week so I took the car to the Nissan dealership. After inspecting the car there is over $5500 is repairs that are needed. I was told at the time of purchase that the car went thru an extensive inspection and if anything was wrong it would have been sold at auction not on the lot. The sales manager Robert was pushy and kept saying this vehicle was a great deal. I feel I was lied to by Management and will never to business with Audi Dominion again. read more

Bought a car back in March, came into dealership in another state for service while on vacation. Found out this dealership puts they sold us Audi Care on the documents, but in reality they sold us another warranty that isn't Audi Care. They will not return my calls, keep sending me to voicemail and can not give me a reason why this was done. read more

Started off on a bad with with these folks. The representative I spoke with on the phone said the car I was calling about would be ready to purchase and drive home that day. However, after a much longer than ideal drive, I found out the car was at least two days from being ready to go. Begrudgingly, I contract on the car that day, requiring a second long trip the upcoming weekend to San Antonio. To cap off this not so pleasant experience, I discover dog fur in the back seat upon arriving home. I've attached a picture, but it's hard to see because it's mostly white hair. This place could certainly use some improvement. read more

Audi Dominion - Dog fur - Auto Repair Near Me - San Antonio, Texas

Great service team, huge attention to detail and going the extra mile to make sure things are done right. Steven Sanchez was my advisor for this service and did a fantastic job. Was able to get $4000 worth of work covered under warranty by doing some research and taking the time to go down some other avenues. Happy and grateful to have my 2019 SQ5 in their care. read more

BEWARE of Navid Montazeri in finance. He wont give you the apr your are approved for unless you ask. he will try to sell you everything and wont take no for an answer. Cops an attitude once he realizes you arent going to fall foor his pushy sales tactics. Also the Sales manager Tony is a crook as well. We agreed if i purchased the car we would powdercoat my wheels at sealer cost. I purchased the car took it back and tony told me it would be 1k. I declined. I ended up getting a hold of the powder coater and he told me he never charges them mor e than $500. slime ball even after I gave them my business read more

We've been Dominion Audi customers for over almost 7 years. Like most of us who purchase from here, do so because we take pride in our vehicles. On April 20th (Saturday) we dropped off our vehicle for our 30k mile maintenance, State vehicle inspection and a manufacturer's recall. We chose to borrow a loaner that was available to us as our repairs were to take until Wednesday. On that same Saturday evening we were told that the vehicle would be ready for pick up Monday morning. Kind of confused why such a drastic change in estimation of completion we text the technician and he assured us that everything was okay but didn't really explain why the quick turnaround. We never received any video(s) during or after the service of our vehicle like we normally receive. On Monday we went to pick up our vehicle and paid for our services. Didn't receive any paperwork pertaining to service rendered other than the inspection report. It wasn't until we were leaving that we were told that we should inspect our vehicle because it had hailed in that area Saturday evening. Sure enough, our vehicle has hail damage all over the vehicle. At the time I'm writing this review we now know that the estimate is just under $10k for repairs. After we inspected our car (that was unwashed and un-vacuumed) we were immediately told that Audi Dominion was not responsible for any damages being that it was an act of God. Fortunately, we have a garage to park our vehicles but if we had their loaner in the driveway and it received hail damage; we'd be liable to fix their vehicle. I felt like they were trying to clean their hands if us. I made several attempts to speak with someone in a management position. Finally after several attempts over a span of days I finally received a phone call. I expressed my concerns and asked if they would possibly pay for my deductible of $500 if their insurance wouldn't do anything about this. Being reasonable I said that I would even be willing to pay 1/2 and ask that they pay $250 and ultimately was told the same, that they were not responsible. I explained to the woman that I would give her some time to speak with upper management and call me back. I received a call back from her yesterday (5/7/24 (18 days later) to hear her say that they were not legally obligated to do anything. I am in a management position for one of the largest service companies in San Antonio. I've learned that what you're legally obligated to do and Doing What Is Right are not always the same thing. I received our paperwork this morning via email after texting technician several times. Still no videos of our vehicle's service. Thank you for the "Cavender Experience"! read more

This is by far the worst dealer I have ever dealt with. They sold me a 2019 GMC Sierra Denali in 2022 with low miles that had a rebuilt Rear-Differential using non-GMC parts. None of this information was provided to me when I purchased the vehicle. This vehicle's warranty would have covered the parts and labor if it had been taken to an authorized GMC shop the first time. Although the vehicle still could have been covered if GM parts were initially used I am stuck with a $4000 repair because Audi Dominion sold me a vehicle that was defective . read more

BEWARE... if you get a loaner for service and happen to pick up a nail from construction around I10 and 1604 then you will be paying 300+ out of your own pocket to replace a tire that's not even on your vehicle read more

DO NOT COME HERE. DO NOT SELL YOUR CAR. THEY LOWBALL CRAZY. Rolan, or whatever his name is that's in charge absolutely and completely low balled me. A massive slap in the face. Absolutely embarrassing. I asked for $96k for my R8 and over the phone they said that seemed reasonable and they were open to it. Keep in mind this is after getting multiple low 90s offers for it elsewhere, facebook and other car dealerships. I made the drive out here and was slapped in the face with a -$20,000 offer. They offered me $70k for a $100k+ vehicle. I'm disgusted with the fact that this man had the audacity to send someone to speak for him to me, instead of looking at my face and telling me himself. The feedback on my car was 10/10 and i got multiple compliments from the staff on how awesome it is. Zero issues. He lied to my face and told me he would auction it when this is an on the floor display vehicle. This man has zero integrity and will lie to your face. Do not sell them anything. read more

I would recommend that you are familiar with the different process of them working with the outside banks. I feel misled in the process in the end. My daughter loves the vehicle, but their process eliminated all other options with my bank & left me with them as my only option for coverage. I wanted as far as gap insurance & extended warranty. There were credits available to me through my bank with this coverage they may not be available unless I refinance a 1 day old loan. I confirmed multiple times that I was pre-approved, I was receiving credits for the extra coverage, I also asked for a buyers order in case we decided to purchase the vehicle I was denied. At no point I was informed the moment they submitted the application I void all available coverage with my own bank. I was just told that they work with my bank & that they could pull all the required info from the system. read more

I found our car on TrueCar.. and Aaron called me immediately after I inquired about it, and set up time for me to look at car. When arrived he set us up with Derek Pool to assist us.. and I have to say, I have always hated dealing with car salesmen, but not this time! Derek was awesome!! Very nice, very patient, answered any questions we had, was very personable, and helped us get my son's first car!! He made the whole experience a lot less stressful! Victoria W. read more

Audi Dominion - My son's first car! - Auto Repair Near Me - San Antonio, Texas

Jorge my advisor was so nice and kept me informed the whole process ,will definitely return! Great customer service

Once again, this dealership has proven to be the best dealership I've ever done business with. I just picked up my car from getting its 20k service and the entire experience was superb. The loaner car was ready when I checked in and as usual, my service rep, Kristen, provided me with top notch customer service. They send you a video of your vehicle in the service bay and show you the depths of your tires, brake wear and recommend any additional services you may need. The entire facility is so clean and they are following all the safety guidelines we currently have in place. I know I've already given them a 5 star review but I have to give credit where it's due. This is a place that truly cares about providing the highest level of customer service. If anyone ever has anything less than great service, I'm confident the management would do everything to rectify the situation. I will continue to be a loyal customer here. read more

I dropped off my car for service and inquired about drop off and pick up shuttle service because I had to get to work and waiting 5 hours to have it serviced is a no. So they lyfted me a ride to work. Finally let me know at 3:30pm that my car is ready. I asked my service person that I needed to be picked up by Lyft. I waited 30 minutes received a text that said they can not send one right now because pricing is too high to wait a little bit. I waited an hour then I started getting worried because I had to pick up my kid from school and my husband from work. We are in one vehicle at the moment. I call and tell my service person I need to speak to someone hire up because they are not sending a Lyft. I speak to someone else and they told me they are not sending a Lyft because it's a one way shuttle.... I'm beyond myself by this point because they should have stated this to begin with. I ask for someone higher because now I'm stranded and they are asking me to go in the next day to pick up my car. First of all I have no other car to get home, to pick up my husband and my kid from school. WTF!!!! They said I'm sorry! At this point go screw yourselves!!! Audi Dominion sucks!!!! read more

My last experiences here were enough to make me be done with Audi. From a services perspective, went in (with an appointment btw) for a scheduled service and was quoted a couple of hours and it literally ended up taking all day (over 7 to be exact). I understand being backed up and it was explained to me that they had basically overbooked the service department's schedule by around 3x the normal volume of customers that day but it comes down to why? The answer is greed but the reality is this dealership is not setup for that kind of volume. They never have enough rental cars so then you get stuck waiting around in the small services waiting area. They need to strike up a deal with a rental car company and expand their loaner fleet that way. From a sales perspective, they randomly called me out of the blue and told me they had some important information about my vehicle they needed to discuss. I was thinking a couple days earlier CarFax had sent me some notices on recalls and this was regarding those, so I call back and it turns out it's a cold sales call to try to get me to bring my car in for trade-in -- are sales really that low/bad? When I brought my car in for service this last time, I figured I'd see what kind of numbers we were talking because they're notorious for sending you mailers talking about you can get into a new car for less than you're paying but they can never get to those numbers when you waste time to show up and inquire. I figure my car was already there and may as well see what kind of deal we're talking about since a lot of friends have traded-in and upgraded (should note none here) and came out on top. These jokers are playing games. The manager couldn't wait to come over and lay on his cockiness. He then proceeded to quote me 5% off MSRP of a 2022 fully-loaded vehicle for a 2019 with almost 35,000 miles on it. Why you would pay 5% less than sticker of a brand new car on a used one is beyond me. Even the worst negotiator should realize how dumb that is. He then proceeds to tell me that I'm basically buying the SUV that the Urus is based off of and that demand for these is so high they don't need to discount them to sell them. I should also mentioned they low-balled me on my trade-in. Their "best" deal was $2,000 on top of their low-ball initial trade-in offer (which basically brought it in-line with KBB) and $1,000 off MSRP. I had a flat and had two tires replaced and they cited this as the reason for their low-ball offer. Really? Over tires that were JUST replaced? You'd think new tires would add to the value. I told them kick rocks and they tried to sell me the Executive Program car with dog hair all over the back and you could tell they spilt something all over the speakers and just left it to dry. Why would you even show that to someone? The craziest part is our salesperson is new and this guy is "training" him. If you're genuinely looking for a new car, this is not the place for you. They are professional time wasters and will have you up here all-day with no intentions to actually negotiate. And they also ran my credit so on top of wasting one of my only days off, they lowered my credit score for absolutely nothing. read more

Overall a great experience, the team here really goes out of their way to make you feel welcome and that you are having a good, fair and no hassle experience throughout the test drive, buying and check out process. As with any car buying experience just make sure you pay attention to all the documents you sign and final payment price you are agreeing to. Special shout out to Abraham G. for being great to work with throughout the process both before and after my Q5 purchase. His follow-up post purchase has been outstanding! And, huge thanks to Pedro for walking me through all the in-car tech so I felt confident in how to use before I drove off the lot (and back home to Austin more than 100 miles away!). And, big thanks to Tony in Web Sales for bringing this Q5 to my attention when I never would have considered it otherwise - so glad I got this vehicle -- my dad is sooooo jealous! :-) read more

I want to thank Davin Vela for helping me get into the car I wanted. I was avoiding going to a dealership because my trade in (BMW) was not in the best condition and to make it worst I was upside down. Davin went above and beyond to get me in to my first Audi. I love my new Audi A5 and if you are looking for a new car head to Audi Dominion and ask for Davin Vela. read more

Audi Dominion - Audi - Auto Repair Near Me - San Antonio, Texas

Everyone that helped with the purchase for my wife's car was the most helpful. Claude Saraiva was my sales person and was one of the most genuine sales persons I've dealt with when purchasing a car. After trying to deal with other "Audi" dealerships Cavider Audi was the easiest and they promised the best price and they didn't lie about that. Got top dollar for our trade in. Their are so many other perks from buying from them. Thank you Again Claude, Mark, Ross, and Mike!!! My wife ABSOLUTELY LOVES THE Q3!!!! read more

Audi Dominion - Auto Repair Near Me - San Antonio, Texas

Would give 0 stars if I could. Worst experience with a dealership I've ever had. Told them my trade in offers from other dealerships, and they let me know they could match if not beat it. Drove from Austin to trade in my vehicle and purchase one from them. Come to find out they low ball me on my trade in, after telling me word for word "we will not lose a deal to trade in". I'll spare you time on the details from their negotiation efforts. Fast forward we leave the dealership to drive 2 hours back home after wasting an entire day. THEY then call us back the next day to try and meet in the middle on the trade in. Stupid me - decides to take the bait after the horrible experience from the previous day. I paid my down payment over phone and they were to drive the car to me later that day. About 2 hours later they call me back again to pull the sale because my car was recently stolen out of my driveway but found the next day (which they new before I drive down the first day). They said they needed proof my car wasn't still stolen. Uhhhh, I have the car with me- what better proof do you need. Anyways- don't waste your time dealing with these guys. Don't know how to treat customers and obviously have done this multiple times based on other reviews. read more

Buyer beware!!!! Had the car less than 3 months and needs $4120 for new struts and if I didn't buy the extended warranty would of had to pay an additional $4400 for the oil separator failing internally. The story doesn't even begin with this. After owning my first car for 10 years I wanted to spoil myself and buy a luxury car. So I found a 2018 BMW 440i that I liked. We had the generic "can i get a better deal" conversations which I expected from a dealership. We settle on a price and decided to include the extended warranty (thankfully so). Now this is where it starts to get bad. I get a phone call approx 3 weeks after buying the car. They say "hey we found you a better interest rate can you come in?" i'm like sweet. I show up when instructed but my salesperson told me "oh sorry he's actually not here right now." so I'm like okay cool i'll come back later (mind you I live about 30-40 mins away). I finally show up and they were like "You were actually denied for the loan but we found a loan that will be 1% higher than it already was." I'm pretty upset at this point and to the point i'm like "i'm just paying off my car from the loan company" because it ended up being like 9% for the car loan. About a week after owning the car I noticed white smoke and loud screech coming out from the exhaust. So I ask my nephew he did a little research and thought it was some little easy issue. (he's a mechanic) So I don't stress about it but notice it happening more and more so I decide to take it in because I got the extended warranty. Well the extended warranty cover that replacement but not the struts that were leaking. So I call the Audi dealership and get in contact with someone on a Wednesday at 3pm. They said "let me get in touch with a few people and I'll call you right back." Well he never called. I called 3 different times at 9am 12pm, and 5pm the next day and all 3 times no one answered. (which I've been reading other reviews seems like they do a lot.) So I decide to go talk to them in person. Basically saying I bought my car not even 3 months ago and if I didn't buy the extended warranty I would of have to eat about $8500 in repairs. They basically said they couldn't do anything for me. That's the risk of buying a used car. Then when I asked about a used car inspection the person helping me went to the back and came back with a little sheet that says very minimal things like "changed spark plug, changed oil filter, texas inspection, ect." No 50 point inspection or anything. They said their records don't go back that far back. read more

Very very pleased with my experience buying a new car for my wife. We got the new 2021 Q3 with the help of Fernando Díaz who was very helpful and knowledgeable about his industry. Audi dominion is very professional. They answered every question we had. Fernando speaks English and Spanish so If you need bilingual assistance ask for him. read more

Audi Dominion - Auto Repair Near Me - San Antonio, Texas

I had a wonderful experience at Audi Dominion with Emilio as my salesperson. He was patient and answered all my questions. We talked through all of my concerns about financing as well as preventive maintenance. This was a big purchase for me since I hadn't financed a car for 12 years. He made the process enjoyable along with the sales manager and finance team. Mario aka "cool socks" was so energetic and humorous. He was the one that helped lock in the final numbers. Highly recommended because they were the most transparent dealership I've ever dealt with. Plus I'm so fly in my red prestige Audi. read more

Audi Dominion - January 1, 2021. - Auto Repair Near Me - San Antonio, Texas

It was the easiest and most stress-free experience I could have imagined at Audi Dominion! No one was pushy or hurrying me to move on to the next customer. I chatted with Jorge, and he made the entire procedure effortless. Jorge was always available to answer my questions. He went above and beyond to ensure I was knowledgeable of each step in the process but, more importantly, satisfied. If anyone is looking for an exceptional customer service representative, contact Jorge. read more

I have an Audi Q7 I purchased from Audi Dominion which I take back there for routine service. I can't say enough good things about April in the service department. She keeps her word, follows up and return phone calls as promised. She does her best to get a resolution to whatever you need. I have always had pleasant interactions with the staff and Audi Dominion but April is the best! read more

Audi Dominion is massive with extensive inventory and a knowledgeable sales team. Yolanda worked super hard to get me into the Q7 I wanted after being in a Mercedes car for the last 6 years. The sales manager worked with me on getting the right monthly cost and the check out process and signing was seamless - they gave me a usb drive with all the signed documents! I always appreciate a paperless experience. Jimmie, the technical specialist came to my home and explained every button in the car as well has his "best practices" to make my Q7 experience even better. I'm super happy with my car and I'll definitely be sticking with Audi Dominion for all my future vehicle needs. read more

Audi Dominion - 2020 Q7 Prestige - Auto Repair Near Me - San Antonio, Texas

If you are in the market for a new Audi, do yourself a favor and head on over to Audi North Park. There is a reason that they are #1 in sales customer satisfaction. I literally live 3 minutes from Audi Dominion and would never consider returning to purchase a vehicle at that location. Worst sales customer service I have had at a dealership. I wasted an hour at Audi Dominion to simple walk out feeling irritated. The following day I called Audi North Park and it went so smoothly. I got everything I wanted with no hassle and was out the door with my new vehicle in less than 2 hours. read more

Due to a growing family, we were in the market for a larger vehicle, and decided on a Q7. From the get-go we were met with the most accommodating, competent, and helpful sales team at Audi Dominion. We dealt specifically with Patrick. He was a joy to work with and was especially helpful to us during this pandemic. He was extremely professional, and we would recommend him and this dealership to anyone who is looking to buy an Audi in the SA area. read more

Best place to take your Audi to get serviced! The advisors are knowledgeable (mine was Jessica Russell/Ashley), they are AMAZING) and I didn't get the mechanics name that worked on my Audi Q7 but it drives like a dream! Highly recommend, 10 out of 10! read more