Greeted promptly and courteously by Brandon a very knowledgeable Technician and Sales Representative. I was quite impressed with his knowledge regarding Audi vehicles and so the journey began to look further into Audi. After a few days/weeks of research going back and forth w multiple questions and texts, I was able to pinpoint the vehicle I wanted. Brandon, went over every operational and mechanical aspect of the vehicle, which is the most important to my decision making process. The salesman owns the same S4 that I was interested in so he personally went over all mechanical and performance aspects and highlights of his vehicle w me and my son. After many questions and test rides, and based on my interaction w Brandon and his knowledgeable Technical experience, I made my decision. The Audi showroom and the adjacent restaurants, Barbershop and salon were spectacular! He introduced me to Service Center staff who greeted me like family. At that point I realized that Audi Honolulu was the place to purchase a vehicle. Other than a slightly irritating Financial manager, pushing extended warranties and coating to my paint, the entire experience was none other than awesome! I have been doing my own basic servicing and exterior detailing for over 40 years with over a dozen new vehicle purchases, and have never needed any additional paint protection, never had a problem w rust, so I courteously made it clear I wasn't interested. The Service Center Representatives were friendly and greeted promptly even though I was just there to meet and greet. The Service Shop seemed quite organized from a distance, clean and most important, all Audi certified mechanics. I highly recommend Brandon, James and the rest of the Team Audi Honolulu for anyone looking to purchase a new or used vehicle. read more

If you are thinking of getting an Audi , Audi Honolulu is the dealership to go to because there you will find the best sales representative Robert Townsend. Robert made the whole dealership experience very comforting, friendly, and caring. Robert worked on getting us the best car with the best car deal. We settled on financing a new 2024 A5, and couldn't be happier with the entire experience! Robert was so patient, easy going, and willing to discuss any and all options, his demeanor made it the experience so much more enjoyable! He looked for the best financing options, finding us partnership deals we didn't even know of, gave everyone in our family who came in with questions or to see the car equal attention, answered all of our questions as silly or simple as they could be, and most importantly wasn't pushy at all! We also had the pleasure to work with Amber De Lapp in financing, who had the same easy going, caring, honest attitude. She reviewed everything with us until we understood, and wasn't pushy at all with what packages to add on to our contract. We then met Brandon Banas who is the technologist at Audi, he worked through all the major components of technological details with us, and took time to ensure we understood the best parts of our new Audi! Brandon has a fun and friendly demeanor which was the best when running through what he most fun parts of our new car are! We are so thankful to everyone here, even those who we did not work with were welcoming, and I can assure you that if you walk in you will have a good experience! Special thanks again to Robert, we have been enjoying the car, and thank you for guiding us to the best one! read more

Brandon Banas, Audi Tech Expert, provided outstanding, helpful, friendly and professional service! I am so impressed with him that I am submitting a review; this is my first review ever! As soon as my SQ5 arrived, Brandon introduced himself and gave me a thorough explanation of the features of my vehicle. When my license plate arrived, I called Brandon for his assistance to install it and to ask him for more technical information that ended up being a problem with my cellphone! Yet, Brandon was consistently courteous and polite as he efficiently walked me through resolving the problem. He is a genius tech with a kind and patient soul!! If you own an Audi, I suggest you contact Brandon to optimize your Audi experience! Brandon shared tips on the Audi - one example was how to save on fuel consumption with just a click of a button. He kindly reiterated calling him anytime with any and all questions I had about my Audi SUV. I received such amazing Audi customer service from Brandon that I was compelled to write a review to compliment him! What I admired most about Brandon is his genuine love for his company and job which has become his career for 8 years. Audi is fortunate to have Brandon in its employ! Thank you, Audi Honolulu! read more

A Smooth and Exceptional Car Buying Experience! I recently bought a 2021 Audi SQ5 from Audi of Honolulu, and the whole experience was fantastic. I first reached out on a Saturday to inquire about the SQ5 they had listed. They responded quickly, and I headed down to the dealership that same day. I met Scott, who was super friendly and helpful. I didn't have much time, so he let me put down a deposit to hold the car, which was a big relief. While checking out the car, I noticed a small scrape on the bumper. I asked about it, and Audi of Honolulu kindly offered to fix it for free. That really showed they cared about their customers and their cars. I came back on Monday with more time. Within two hours, I finalized the deal, signed the papers, and drove off in my new SQ5. The process was quick and hassle-free. Scott was awesome throughout. He knew everything about the SQ5, answered all my questions honestly, and was always responsive. His straightforward and friendly approach made the whole experience a lot more enjoyable. Overall, Audi of Honolulu made buying a car a breeze. Their customer service was top-notch, and I felt taken care of. Huge thanks to Scott and the team for making this such a great experience! read more

I recently purchased a Q7 and the experience was outstanding! Billy greeted me as soon as I walked through the door. There was no pressure and he really listened to my desires of what I wanted in a vehicle. Even with me being a bit indecisive, Billy was patient and attentive. He was very knowledgeable about the brand and vehicles. He made sure the buying process and experience was smooth. I admire the dedication to the customer that Billy and the team provided. After the purchase, Brandon explained and demonstrated in detail the interior and exterior functions of the Q7. With the loaded features and packages, Brandon knew the vehicle like the back of his hand and accurately demonstrated a variety of functions. Brandon was professional and took pride in the product and his part in delivering the vehicle to me. He made sure that before I drove off the lot, I was familiar with the vital functions. I have a second visit planned for a more detail demonstration from Brandon! As stressful as buying a car can be, Billy and Brandon made the process smooth and created an excellent experience for me and my family!! I greatly appreciate their time and focus during the process!! read more

We are already Audi owners, no question that Audi standard is top notch in every aspect. Besides the brilliance of the engineering/human factors that goes into the vehicle itself and its perfect balance of performance, comfort, practicality and luxury...the customer service has always been world-class (in AZ, NV most recent for us) from sales to servicing/ maintenance. Our Audi Honolulu experience purchasing a new Audi Q7 was exceptional. Ryan our salesperson was the utmost professional and genuinely personable. We were impressed with his depth of knowledge/savey on the technical aspects of Audi/the vehicles. His passion for what he sells is genuine (as he is an owner of one as well). Ask for Ryan...he will not dissapoint! Ron was also fantastic to work with on the finance/paperwork side of things..another on-point professional and very personable. We're very appreciative of the Audi Honolulu team working with us and making it a pleasurable experience, probably the best for us and that is saying a lot relative to the already world-class Audi standard. Looking forward to our continued experience with them. read more

June 30th around noon, I made a decision to get a safe, sensible vehicle for my wife who drives a small hatchback for her daily commuter. Pre-qualified on line @ Audi Velocity webite. Got a call from awesome sales specialist John Ohtani who walked me through the steps of the approval process. From the moment their on-site valet parked my car to walking through their showroom, being offered my options, to seeing the new Q3, signing paperwork, them driving my old car home behind me as I drove in the Q3, I was in total awe! World class, red carpet treatment felt very botique. They have top notch luxury standards but with a touch of Ka'ma'aina. No hassles, no back and forth. I completed the walk in to the drive out in what felt like 27 minutes. Attention to detail and value for precious time was at the heart of how they conduct business. I am a customer for life. Mahalo to the Audi GM and John, my sales guy, Sean at Financing and also all the staff who make this dealership the greatest in my book. You guys rock! More power and blessings! MAHALO NUI LOA! read more

I have just had the best experience at Audi of Honolulu. I had found a car I was interested in when doing research online. I saw that the Audi dealership had one, so I made an appointment for a test drive. James helped me out when I arrived and was great throughout the whole process. He was super friendly and accomodating, gave us a snack and water after the test drive, and really made the buying process painless. I felt like I was talking to a friend. I really appreciate the sincerity and willingness to help however he could. Amber rounded it out in finance and again made me feel like I was a friend and that my thoughts and questions were important. I now have a dream car! Thank you James and Amber for all of support and guidance. Brandon added even more value when we spent as long as I needed to go over all of the car's functions rather than having to figure them out on my own. I never thought buying a car from a dealership would be such an authentic and engaging experience. Thank you very much! read more

I had a great experience purchasing my car at Audi Honolulu, and I want to highlight how helpful AlexAndrew was throughout the entire process. From the start, he was extremely knowledgeable about the vehicle and took the time to walk me through all the features in a way that was easy to understand. He also explained the warranty options clearly, which helped me feel confident in what I was selecting. What I appreciated most was how smooth and efficient the whole process felt. AlexAndrew kept everything organized, answered all my questions, and made sure there were no surprises. The paperwork was quick, the communication was clear, and it honestly made the buying experience much easier than I expected. I'm really happy with my car and feel great about the decision. Audi Honolulu's team and facility added to the experience, and I wouldn't hesitate to recommend working with AlexAndrew if you're looking for a straightforward and positive car buying process. read more

I purchased my 2015 Audi A3 from a different dealership and needed to bring the car in for a recall. I called a month in dvance to schedule an appointment for the recall and when I came in I was disappointed to hear that the service dept did not have any info about my appointment. Thankfully Frank was there to help me and went ahead and fit me in for the recall fix. He was extremely helpful and assured me it would be fixed. I was impressed with his professionalism and ability to take care of me. As I wondered around the sales floor Tam was there to help me answer questions about the showroom vehicles and point out features. I am so impressed with the dealership and it's professional people that after I pay off my car I will be back to purchase a brand new A5 in a couple of years. I will also be bringing my current vehicle for all servicing just because I feel it will be in the best hands. Thank u Audi Honolulu u truly are the best. read more

I couldn't be happier with my experience buying a new car from Brandon! From the moment I walked in, he made the entire process smooth, stress-free, and genuinely enjoyable. Brandon was incredibly knowledgeable, answering every question with confidence and honesty. He never rushed or pressured me--just listened, guided, and helped me find the perfect car that fit my needs and my budget. What really stood out was his enthusiasm and passion for helping people. He celebrated the purchase right along with me, and it truly felt like I was working with someone who cared about my experience, not just the sale. The whole process was quick, transparent, and surprisingly fun! If you're looking for a new car and want someone who will go above and beyond, Brandon is your guy. I'm absolutely thrilled with my new ride, and I owe that to him. Highly, highly recommend! read more

I had the pleasure of working with Brandon, the technology expert at Audi Honolulu, and I couldn't be more impressed. His in-depth knowledge of Audi's advanced technology, from MMI systems to driver-assist features, made my experience seamless and informative. Brandon took the time to walk me through all the high-tech features of my Audi, ensuring I understood how to maximize performance, connectivity, and safety. His patience, expertise, and ability to simplify complex systems made a huge difference in my overall ownership experience. If you're looking for someone who truly understands Audi innovation and can help you get the most out of your vehicle's technology, Brandon is the person to see! Mahalo Brandon & Audi Honolulu! read more

Robert Townsend I had been looking for a Toyota 4Runner that was going to last me and I could start a family with. I found the perfect one at Audi Honolulu.. Came in.. Met with Robert Townsend.. Extremely friendly guy.. Was a pleasure to work with. He hooked me up to where even my skeptical wife approved of since I no longer had a vehicle with payments.. Robert negotiated an extremely fair deal. Got me a great interest rate. Overall i 200% recommend going to see Robert at Audi Honolulu if you are in the market for anything on his lot... Growing up in a family of car salesman, im very skeptical of car salesmans.. But even my dad approved of him and his deal... Mahaloz Robert for taking care of the local ppl... Aloha read more

My 2016 Audi A6 overheated while driving and needed to be towed to Audi of Hawaii. I called Audi Assistant and they provided a tow truck in a timely matter and kept me well informed throughout the process. Upon my vehicle arriving at Velocity, Sonnie the service manager called me with an update and detailed steps of what was going to happen next. I received an S Line rental vehicle and was back to work in no time. The ladies at the concierge desk were very pleasant, Sonnie was excellent and all repairs were covered under my warranty, leaving no out of pocket and a great experience! Big props to the JN Family and the new state of the art facility on Kapiolani Blvd! Thanks read more

I had a fantastic experience working with Robert Townsend! From the moment I walked into the dealership, Robert made me feel welcome and at ease. He's incredibly knowledgeable about cars, patiently answering all of my questions, and never made me feel pressured to make a decision. What really stood out was how he listened to my needs and worked hard to find the perfect car for my lifestyle and budget. Robert is both professional and personable, which made the entire process smooth and enjoyable. If you're looking for a car salesman who genuinely cares about helping you find the right vehicle, I highly recommend Robert Townsend. His expertise and customer service are top-notch! read more

I have been a customer of this dealership for 7 years and I must say I haven't been disappointed in the customer service they provide however I would like to separate Robert Townsend from the others because of the AMAZING job he does. Since 2010 and even now he still answers questions for me and assist me with anything Audi. He is super friendly, smart and very knowledgeable when it comes to questions about Audi. If I was still in Hawaii there wouldn't be a doubt in my mind as to who I would be looking for if I was in search of another Audi. If you are planning on purchasing an Audi in Hawaii or just have a question ASK FOR ROBERT. HE IS THE MAN!!!! THANKS ROB. read more

Jan 13, the car was supposedly fixed, all was good. Shortly after pickup noted that gas was DRIPPING from under the car, pooling under it, with the fuel gauge showing a quick drop. The service dept claimed it was a "new" problem that wasn't there previously. Somehow the gas tank spontaneously started leaking and now needs to be completely replaced!!! How amazing is that after changing the fuel injectors and fuel line that the tank inexplicably starts leaking! How much are they going to charge for that? How amazing that after a repair a "new" problem somehow pops up? Is that a service dept that you can trust? read more

After being BMW 7 series customer for 9 years I visited Audi Hawaii to explore A8. I leased Mercedes and Cadillac flagships before . Nothing get even close to an incredible experience at Audi just recently. From valet parking, sleek and high tech showroom and great Audi A8 to truly exceptional people there. I was welcomed by general manger Jeffrey Lee and guided by Sean Ortiz. In all 16 years of leasing high end cars I never had such wonderful experience at dealership. Jeffrey and Sean are just best of the best in the business....all kudos to Audi Hawaii. read more

How's it everyone ! If you're looking for the best new or used inventory please check out Honolulu Audi! My salesman Robert was the best! He's super knowledgeable about the vehicles I was looking at which shows he took the time which means a lot Also finance manager was excellent and made the entire process so easy. That being said I'm for sure going to buy cars from Audi in the future and continue to work with Robert ! Thank you Honolulu Audi for the best service ! You guys are the best ! read more