I can only speak to the service department, but I'm very satisfied with them. I bought a used RS5 a couple years ago, and have had my car in for both a major and minor scheduled servicing. I found Audi Monterey Peninsula to be capable, thorough and professional. Yes, they're expensive -- if you buy a German car, this comes with the territory -- but worth it. When the time comes I will definitely consider them for my next vehicle. read more

This place is is full of a bunch of crooks! They will literally make up stuff to charge you for! I worked on a customers car and they claimed I didn't plug in the plugs all the way which caused a short but there was no charge for parts just labor and that they had to rearrange wires. And just cleaning the plug fixed everything. That is pure BS! Cost of removing two panels at this place for that is apparently $500!!! How can you plug a plug halfway in and the windows and everything still work? All they had to do was reset the light on the car! DO NOT GO TO THIS PLACE FOR ANYTHING!!! They WILL rip you off!!! read more

I would highly recommend this dealership, excellent service from my salesperson Alex! He was helpful and very personable! I was pleased that i didn't have to spend hours at the dealership! Thank you Alex read more

Worst customer service time and time again. Anyone answering phones for service is beyond rude, lazy and absolutely clueless on how to be remotely nice or helpful. I bought a brand new Audi and you would think for the price I paid for the automobile, service contracts and extended warrantee, they would help me with any service and know what is and not included for what I paid. Well, no such luck. No one knows what you have, yet they can't share the info they do pull up. The actual people who service are great and fix what you need but whomever is supposed to book appts, help paying customers are insanely rude for no reason. I had to call 14 times between two dealerships to get a cracked windshield replaced. 2 people told me I had it covered in what I paid and 7 others said I wasn't covered and/or couldn't connect the dots even when I emailed them the info that showed I paid for a contract to cover this. I get better service and attitude paying for a $20 manicure than I cont to receive from a dealership where I sunk $90k at. A waste of time and infuriating to be treated so terribly, especially when I'm doing their jobs for them. Train your team please, this is making me fully regret getting an Audi and forced to put up with this. Update! Audi Monterey turned down the estimate from the ext warrantee contract I bought from Audi so they are refusing to replace my windshield. And after calling Catherine Bloom nicely (greeted with nastiness each time) on updates or what else I needed to do, she never had the courtesy of calling me back when they declined doing this service with my Audi bought contract. She snapped at me each time for calling 1-2 times a week because I didn't hear anything back from her and said she was "busy" with other customers and she would let me know, never did, not once. I had to find out from the extended warrantee contract team. Careful what you buy and where you buy from. I recommend going thru the YEARS of bad reviews to take into consideration before you give Monterey your hard earned business. They clearly don't care about customer service and aren't going to change. read more

Back in June, I decided to purchase a 2020 Audi R8. The first step in that process was choosing a dealership through which to place my order. I checked reviews online and chatted with a number of friends who had recently purchased Audis. Although small, Audi Monterey Peninsula repeatedly came up as highly recommended and just happened to be extremely convenient location-wise. From the very first phone call to the delivery of my R8 mid-November, Audi Monterey was FANTASTIC. My salesperson Ryan attended to my every need throughout the process and provided a wonderful purchasing experience. His enthusiasm for the brand was contagious. I never felt pressured to commit to more than I was comfortable with, and genuinely felt like Ryan and the dealer staff were just doing their best to get me into the vehicle that most perfectly suited my interests. I wouldn't have rather gone through any other Audi dealer. I'd had good experiences at other Audi dealerships before the R8, but none came close to Monterey Peninsula in terms of customer focus and care. I'd highly recommend coming here if you're in the market for an Audi. read more

Audi Monterey Peninsula - The 2020 Audi R8 V10 Performance! - Oil Change Stations Near Me - Seaside, California

Manny and his team helped me out very quickly and efficiently while I was in town. I highly recommend this dealership and service center if you are an Audi owner! read more

Beware - I'd highly recommend trying any other mechanic over these guys. After two weeks and over $900, I still have the same problem with my Audi that I started with (oil level warning light.) The guys in the service department I spoke with (up to the manager level) didn't have qualms about charging for parts and sensors that didn't fix the problem. They were also defensive and unpleasant. Don't waste your time or money. read more

Bought the car last year around January, the sales rep was very pushy but I had no choice but to work with him. The process was relatively quick because I already knew what I wanted. Got into the finance room the experience was good overall and he sold me the extended package, but he told me that he'd give me an extra service on top of there was one free service that is left over on the Audi care package which was the one of the reason that pushed me to buy the package. I went to do the first service everything went okay, then now I'm doing my second service today and Audi said I have no more free services. So the finance manager lied to me. Would never do business with them again. read more

Rude and abusive call from general manager Price online does not reflect $1,400 invisible clear coat scam Bait and Switch...unavailable car is still listed on website I test drove a used Hyundai Sonata on at Cardinale Audi with Anthony. He was polite, delightful and professional, but was busy the next morning with other customers. We had to test drive before Anthony was available so my son could go to work, so Alex stepped in. I asked if Anthony would still get credit, and he assured me he would. After returning from the test drive, we started the process to buy the car. In addition to the advertised price, the dealership adds an additional $1,400. Alex was unable to tell me exactly what the charge entailed. Apparently this is the invisible "clear coat" scam dealerships have been pushing since I started purchasing cars in the 1980's, and I said this was a deal breaker. The sale appeared to move forward, albeit at a snail's pace. No financing, we were paying cash, so why the wait? We waited for about two hours during which Alex carried on an in depth conversation with the windows washer while we waited and waited. After a while, I asked for the Carfax report and asked why the mileage was higher on the report than on the car. It was only 4,000 miles more, but the process instantly stopped as they said they are no longer able to sell the car. They were surprised at this, which was clearly a data entry mistake at the car's last service location. Alex said they would probably sell it back to the auction service because it takes six months to correct a Carfax mistake. Disappointed and with about two hours wasted; we left. Imagine my surprise to find a few days later, the car was still listed for sale on their website at an even higher price. Classic Bait and Switch: the customer is drawn to the dealership because of this advertised car, which is not available, but hey...we have other more expensive cars for sale! This is fraudulent. Before driving the Hyundai, I had met with Edrick at Cardinale Nissan to drive a Sentra. Edrick was delightful. He said to let him know if I was interested in any cars within his group. I misunderstood and thought he meant the Nissan dealerships within the Cardinale group. He called during the two hours of waiting at Cardinale Audi and I discovered my error. I felt bad because Edrick would make the car buying process delightful. Because the deal was dead at Audi, I contacted Edrick, and asked if there was any way he could sell me that car or one comparable. Frustrated and wondering if the Audi dealership simply refused to sell to me because I wouldn't pay for their $1,400 "invisible protection", I called the corporate offices, which in turn had Scott, the general manager of Cardinale Audi call me. Scott started the call on the offensive accusing me of playing sales people against each other. I asked why he raised the price of the car and kept it on the website if it was not available. He said he changes used car prices every day, but it was not available to buy. I asked if this was "Bait and Switch" and he became angrier and more offensive claiming I don't understand the concept of Bait and Switch; although I doubt its meaning has changed since studying for my Business Degree. We discussed the additional 1,400 "clear coat" charge. He said this is added to all the cars they sell, but is not reflected in the advertised price. I asked if customers have the right to refuse this scam, and he said they can refuse to buy the car. I asked why Alex refused to accept a certified check from Navy Federal Credit Union. To his benefit, Scott said they would have no problem accepting a certified check from NFCU. Alex would have had me bring a personal check or cash. Scott was angry and unpleasant, telling me I'm not the kind of customer he wants purchasing from Cardinale Audi (his words exactly). He only became less nasty when I said I will take the time to share my experience with others online. Because of this, he did offer to contact me when they are able to rectify the Carfax mistake. Online reviews are how we protect other purchasers from going through the same unpleasant experience. I have purchased many cars, most of which have been very pleasant in the past 20 years when most dealerships became more respectful of their customers. It's been over a week since I tried to buy the car, and it's still listed for sale on their website. read more

We bought a used Porsche from this dealership. It was aggressively priced and the options we were looking for so we were willing to drive from Sacramento. Joey was our sales rep and he was awesome. The car was as represented, fully serviced by them, and the buying process was quick and easy. Fast forward 1 month into ownership and we found ourselves having to put oil in it every 300 miles. Being a Turbo charged engine some oil consumption is normal, but this was excessive. We took it to our local Porsche dealer and they found that the last oil service was done with the incorrect oil filter and there was a fairly significant oil leak coming from the O-ring associated with it. We paid the almost $500 to repair it and the car is all good. I contacted Joey and sent him a copy of the repair invoice. Within a week they sent us a check as reimbursement. It's not always the good service that's important when everything goes well, but it is always when something doesn't go right. This is a stand up establishment. read more

I had been in the market for a new car and the choice can be difficult with so many brands and models. I narrowed the decision to an Audi and visited my local dealership in Monterey. The staff was friendly and far from the stereotypical "car salesman" experience. At the point of making the purchase, I mistakenly thought that only the big city dealers would have the selection and pricing to meet my needs. I spent a day in the city only to experience the typical car buying experience. Combined with long waits and crowded showrooms, these dealers try to just move people in and move people out. Frustrated with that big city experience, I called Alex Crush at Audi Monterey. Alex was personable and genuine. He took to time to understand my needs, and made suggestions accordingly. Without Alex, I would have purchased a configuration that was not really what I needed. Even though the exact configuration was not in their inventory, Alex took the time to locate and secure the vehicle that I wanted. To top things off, the pricing was fair and comparable to the "big box" stores. I usually do not like the new car buying process, but Alex and Audi Monterey turned the experience to the positive. Looking for a new car at a fair price? Don't hesitate to shop local and call the folks at Audi Monterey. read more

I bought this new Audi A8 from Joseph (Joey) and Scott 4 months ago. I want to highlight the overall purchase experience and after care. Joey has scheduled my test driving and closed the deal within the next three days. Scott , as a genera manager did everything I could close this vehicle and I really appreciate his support. Even after few months, Joey has been doing his best to support my questions or further consideration about maintenance schedules. I highly recommend this dealership and especially Joey to anyone considering Audi's vehicle read more

Audi Monterey Peninsula - Oil Change Stations Near Me - Seaside, California

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While I did not buy my car at this dealership. I purchased mine in Fremont. I would never buy a car from this dealership. Every single time I go in everyone is so rude, and has some serious attitude. I have taken my car in 3 times for the same thing (clock), and by the 3rd time I was mad. They knew I was mad. My car is a 2020 model so it's not even old yet, and I am so glad it's a lease now. You can't pay me to get another Audi. In large part to this specific dealership. I have even tried to speak to the GM. He was the worst of all. This was my first luxury car, and I expected more. I am now counting down the days to turn my car in. read more

I was dealing with Anthony on a Audi RS3, Anthony advised me that I was the only person interested currently in the RS3 that was incoming and at the port. I advised him that I would be willing to place a deposit down on the vehicle and he said that would be fine. After not hearing anything back in about an hour I called Anthony back and he told me, "another salesperson has an offer at 20k over so we aren't going to be able to work with you any longer" Will gladly be taking my business elsewhere. read more

Purchased a used Audi Q5, Jade was the sales associate. Received an offer below market and comparable to or below other area dealers on same model similar mileage. Competitive trade in offered on my Mercedes. Jade coordinated entire process efficiently and smoothly with no hassle or delays. He was very knowledgeable about vehicle information, and very comprehensive with his research on cars. I drove in with a Porsche and he knew many of the vehicle specifications I didn't know and that wasn't even the car I was trading in. read more

That was the most pain-free purchase EVER. Thanks to Joseph and Scott, got the price I wanted on the perfect car, in and out, on our way! Up to Phil's for lunch with the family... needed NO HEADACHE, got NO HEADACHE, thanks fellas! read more

Had great service and got the car I wanted. I looking for a particular Audi for about a month or two and was fishing around for quotes. Adnan Alrawi (Audi Brand Specialist) was very patient with my constant emails - instead of the straight hustling and constant phone calls you regularly would get from a salesperson. If you were interested in getting an Audi, I totally recommend speaking/emailing with him. He will work the numbers with you. In addition, Danny Radcliffe (General Sales Manager) was a very straight forward on the numbers and made also the process enjoyable. My interaction with this dealership was very good, I would recommend people to who are seeking for Audi from the Bay Area to also include this dealership in their search (a bit of a drive I know but they are very competitive to other dealerships). They even brought my sister and I jamba juice as part of their service. read more

Came in September to a low inventory of vehicles. David Rios was the salesman very helpful. Within a few days he was able to get us into a new Q8. Very happy with the purchase would definitely go back. read more

I had the pleasure of meeting Addison Lent, Audi Brand Specialist. I had purchased my A5 sportback in San Jose...(cringe) on July 4th, it is now Aug 11th. I was desperate for 'hands on' assistance with my MMI panel. When I took my brand new car home, I was not given a tutorial on how to use my MMI or the fact that I need to program the code in it (gave us the plastic key tag with code, without an explanation of what it was for). Next to nothing intro to my new vehicle. I decided to see what luck I could have going to another dealer (nowhere near my home). I walk in, Addison asks me if I need help? I respond "That depends, do you feel like being a HERO?!!" He smiles and hesitates....uhhh?!? I quickly let him know my situation. He says "lemme get this straight, you purchased your car at another dealership?" Wondering why I was there. Haha! Umm yea, I do not want their help in SJ. I am bitter. He begins with "come on, let's sit down at my desk". He immediately becomes my INSTANT hero. He goes into our file, decides to start over. He mentions that This MRY dealer is my new preferred dealer. I said..."exactly! Thank you!" He then asks me where my car is. He spends an hour with me, explaining how to use my MMI, or what he could at least in such a short time. Programs my key code. He also stumbled in to a computer app glitch himself. He begins to tell me that this process was not user error. The process was not started correctly. So I was not going crazy, AND It was not me/user error. He began to get frustrated. He had to call Audi support himself for help. We did not get to fully indulge in my Audi functions, lack of time. But I did drive away a little happier for the 'hands on' attention. I just MAY drive ALL the way to Monterey for service now. We live in San Jose. Thank you Addison! Seriously, you made my day. read more

Class act all around whether it be sales or service. Scott Knight and his team are top notch.

Great customer service. I wont take my Audi any where else. Thank you Manny is very helpful. read more

Worst dealership experience ever. Avoid this place if possible. This dealership is the true definition of accommodating customers before the sale and completely disappearing after the sale. Scott Knight, the general manager was cc'd in all saved communications, "has 100% knowledge of all that is going on" but when asked, has no idea and the only excuse I was given was that the original sales person I worked with is no longer with them. If the general manager doesn't care about you, then I'd be cautious to go there. It's definitely worth the drive to go to a different Audi dealership. read more

David did a great job assisting me with the purchase of my used audi e-tron. The team from GM Scott to financing department made it easy for me. Strongly recommended. read more

Bought a car from here awhile ago and Amanda Smallwood was my salesperson. She was great and made the whole experience very easy and enjoyable. Highly recommend. read more

I bought my A3 etron in 2016 from Audi Monterey Peninsula. Since then, I have had many positive experiences and they have earned my trust and confidence. They are always responsive and have always answered my questions, in particular, Manny, in the Service department. It's nice to know that I and my car are in good hands! BTW, I love my car! read more

Just took our 2014 Audi RS5 in for a service and the crew in the service dept. was great. We own a BMW and we must say that Audi service crew is really approachable and more understanding. Levi and Manny really took care of me and I look forward to our next trip in. Levi has always been a great guy to work with and goes above and beyond every time we are in. This service dept is one of the better Audi ones we have dealt with. Hope one day they give their office an upgrade ;) -Billy read more

We had a wonderful experience at Audi Monterey Peninsula with Jade. He was kind, patient, honest, and attentive with us throughout the entire buying process. We ended up purchasing a nearly new vehicle that was in perfect condition at an amazing price. We couldn't be happier with our experience. The entire team at Audi is there to support you and ensure you are happy. We will definitely be back to purchase future vehicles, I highly recommend their team to anyone who is searching for a car! read more

I highly recommend working with Tina at Audi Monterey. I first talked to her a few months ago regarding the ending of my lease and she was super helpful and knowledgeable. She answered all my questions regarding new vehicles without being pushy. Ultimately I ended up moving so it didn't make sense for me to buy a car right now. When I turned in my vehicle I had about an hour to be on time for a flight, and there were no ubers available and their shuttle was in the middle of completing another ride. She offered me a ride without hesitation. If you want someone who will go above and beyond for you, ask for Tina! read more

I had a quick and easy car purchase with Amanda Smallwood and she comes highly recommended by me. She has very nice way with people and it was a pleasure to work with her. I love this dealership and the service department is awesome. read more

This is my go-to spot whenever I need services towards my Audi 3 TDI. They have the best customer service I have ever experienced, especially from Manny S. Mr. Manny always goes above and beyond when it comes to servicing my car. I highly recommend this place for anyone that owns an Audi. read more

This was my first time using phone conversation as main source of communication, but my experience was above my expectation . I was in the market for an Audi S5, my local dealership had not held up on an appointment for test drive. I reached out to the Monterey dealership and was helped by Amanda Smallwood. Website pictures were enough to want to schedule a test drive but Amanda added some video for me to expedite my purchase decision. Detailed enough for me to commit to purchase at that moment. Upon arrival I was treated with class, Amanda had an approach that I had not seen from usual sales people. It made me feel confident that I had chosen the correct dealership, additionally I have had great communication with the dealership for my routine maintenance. I encourage all to shop here and ask for Amanda! read more

It was a pleasure doing business at this audi dealership. Everyone there was kind and respectful. I dont always trust people but i felt like i can trust them. Also David Rios was a lot of help! He is patient, knowledgeable and really ambitious. - Daniel read more

We've purchased two cars from and serviced by Audi Monterey since 2017. Our experience with Manny, the service advisor, has always left us with a great amount of confidence whether for a scheduled service or repair. Manny, along with his colleagues, make scheduling appointments seamless and will provide a loaner vehicle when needed. On those occasions prior to a road trip, they'll always make time to check our tire pressures, tread wear and fluid levels so we can 'hit the road' safely. My wife and I have nothing but kudos for Manny and highly recommend him for maintaining your Audi by company standards. read more

Scheduling of appts must be fine tuned.... My son Called in to make appt and was told car work would take only two hours. When I took car in at 11:00 was told car won't be ready until 3:00 or 4:00. Car wasn't ready until 4:30. That's 5.5 hours of wait time not 2 hours as originally promised. I wasn't aware they have loaner cars nor was I offered one. If offered I wouldn't have to wait. I asked for a ride to the beach where I was going to wait. At 3:14 I called in to ask to be picked up because my car was to be ready the latest as 4:00 so I wanted to be at shop. I wasn't picked up until 4:25 then had to wait for my car to be driven up front. When I did walk up to the car it was still wet with drips of water all around Detail job was not up to par. I guess that's why they put on receipt $39 car wash was free. The service rep was nice and courteous but I think the person making appointments needs to organize a bit better. I shouldn't have had to wait for 5.5 hours for a total labor of .5 hours. read more

Don't know where to start. Horrible service and a dishonest general manager (Scott) who runs the place. Me and my wife went to test drive a car they had in stock and we ended up purchasing it. They said, we couldn't use financing through external bank and they would not honor the 1.49% advertised APR by Audi as they honored some special pricing. We had no choice but to purchase with cash to refinance right after getting license. The dealership screwed up and put title under "Audi financials" instead of our name. After dozens of calls, Scott gets back and takes no accountability for the error made and offers $100 compensation for the increased interest rate we have to suffer by waiting for new license plates to arrive. We are loosing about $5,000 due to interest rate increase between December and when we might receive new registration. AVOID this place, reviews here say it all. read more

I recently worked with Tina to potentially purchase a used vehicle here. I'm out of state so naturally not being able to look at the car in person, I had a million specific questions about options, the condition, etc. Tina was so incredibly fast with getting me answers to everything I asked. She also took several videos of the car and event went back and did close ups on areas that I was curious about for me. She was prompt, professional, and ultra friendly, with none of the stereotypical car salesperson stuff. I ended up not buying the car because it had an option I didn't want but I'd absolutely recommend Tina as someone to work with here! read more

Brought my car here for service, they were fantastic! Catherine in service went above and beyond for me, highly recommend!

My wife and I had a great experience working with Alex to trade our ride in for a used TT. It was a great buying experience without any of the usual runaround. Highly recommended! read more

Manny in the service department has been professional and educational every time my car needed service. He is reliable and dependable. read more

We bought our new Q7 6 years ago. Audi of Monterey has had multiple servce Representatives during this time. They really go through their help. Needless to say our Q7 has had so many things wrong with it from the week after we bought it. The car had to stay in shop 3weeks waiting for parts. The printout of all the issues with the car is huge! I've had times when I picked it up, only to make a u-turn and take it back! They had not even test drive it. This last time it had been in shop for an oil leak after they had had it 3 weeks it still had a leak. Because it's a diesel they are always forgetting to add-blue! I believe they also forgot to add back the oil. My check oil light came on and I took to a retail auto parts after my long drive. It took 2quarts! Then back in the shop at Monterey Audi again for 3 weeks, only to be told they don't know what went wrong! Management must really be the worst! It has to come from the top. Marc Burrell you can contact me. You have all our information. Katheryn could also update you. I'm sure she already did. I have never received a word from you. read more