Bought a battery earlier at O'Reilly on Imperial Hwy. Battery apparently died within the warranty…read moreperiod (it happens). Took the battery back to O'Reilly. Issac charged the battery and confirmed it couldn't hold a charge, it was dead. He quickly gave me a replacement and I was on my way. Service at this store is first rate. Both Issac and Phillip treat their customers well.

I bought a battery from this store about a year ago. The other day, my vehicle wouldn't start--the…read morebattery was low. I put it on a charger, but it only reached 12.6 VDC and couldn't hold the charge. An hour later, it dropped to 12.2 VDC, and continued to drop. I swapped in a battery from another vehicle, and it held steady at 12.8 VDC. No issues. So, the battery wouldn't hold a charge. I brought the original battery in for warranty. What happened next was honestly baffling. The employee wouldn't even look me in the eye as I tried to explain the issue. He interrupted me and said, "I don't care about any of that. I just test it." I asked, "So you don't want to hear the issue?" He repeated, "No, I don't care about any of that." OK, He doesn't care . . . I guess I just stand here, say nothing . . . wait. Then he plugged in their test unit and said, "It needs a charge." I told him it had already been charged. He replied, "You didn't wait long enough--it takes an hour and a half." I explained it had been on the charger all night. His response? "It's your alternator." Oh my God! I told him I know cars and electronics, and I had data from both the working battery and the one in question. He shrugged and said, "It's policy," with a tone that made it clear he had zero interest in helping. Not once did he make eye contact. This wasn't just poor service--it was astonishingly dismissive. Do they train their staff in customer service? Do they understand how charging systems work? Do they know the difference between a battery that's low and one that can't hold a charge? Apparently not. In the end, I was out of luck. And honestly, I could've accepted that, doubted the warrantees on these things are real at O'Reilly's anyway, if I hadn't been treated with such disrespect. When did "I don't care" become something you say to a customer? The night before I had already priced batteries around town because of my doubts. So it was easy for me to just go down the road. I bought a new battery (for far less than the same one at O'Reilly's) from someone who was actually pleasant to deal with, dropped it in, and everything worked perfectly, tested the voltages, good, load good, started right up, charges good. Problem solved. Long-term solution? Avoid O'Reilly Auto Parts, especially this location. I've had issues here before, but never anything like this. There is one person there who's decent, but unfortunately, I wasn't dealing with her. O'Reilly Auto Parts: those warranties they advertise may not mean much if "policy" overrides common sense. O'Reilly Auto Parts Placentia: the "I don't care" customer service model is a bold new strategy... one that customers should absolutely avoid.

Needed replacement head light bulbs. In a rush on my way to work. Stopped by Auto Zone, the guy…read moreat the counter looked up which bulbs I needed and directed me to the display. There was a display for led head lights but no led bulbs out. So I grabbed the best incandescent bulbs and walked back to the register. Asked if they had led bulbs and was told yes, they are kept behind the counter. Asked for the led bulbs and replaced the incandescent package on the display. Out the door in about 5 minutes with the correct led bulbs that carry a lifetime warranty. Reasonable price quick and efficient service, helpful cashier/advisor. I'll definitely return.

Came in for a pair of windshield wipers and Isaiah assisted me installing them…read more As a Combat veteran thank you Isaiah for helping me. Jose

Normally I prefer o'reily over autozone but most of the staff here are rude and not helpful…read moreincluding store manager. I came in for some headlights and I asked about their warranty & replacements for headlights. They advised me that I was able to get one replacement but most likely I had blown fuse or electrical was bad. Check the fuses and electrical and they all working condition. The light bulbs sold at oreily are cheaply manufactured and only last 3 months. I switched over to LED and haven't had any problems.

This O'Reilly Auto Parts store is only a few blocks from my home and is usually my go to place for…read morethings I may need for my girlfriends car and for my previous car. They have a big parking lot out front, and whenever I come here, there is usually at least one car with the hood up and somebody fixing something. They have great hours from 7:30am to 9:00pm seven days a week and their early opening time really helped me out today. My girlfriend was set to leave at 9am this morning for a road trip and we discovered the night before that her car was very low on oil. I arrived at O'Reilly shortly after they opened at 7:30am to purchase motor oil. I was going to pick up a few quarts of oil and one extra just to have on hand. Shout out to Rick who mentioned that for only four dollars more, I could purchase a large five quart bottle and have even more extra oil on hand. I really appreciated that since her car burns a ton of oil. If you shop here a lot, be sure to give them your phone number to create a rewards account. You will receive cash rewards once you hit certain spending thresholds. They also have their own branded products which can be significantly less expensive then the brand names. I purchased their brand of Dexos1 certified synthetic 5W-30 oil and it was $7 to $10 less expensive than the big name brands. Today, I was one of those guys in the parking lot with the hood up and topping off the motor oil. Thanks O'Reilly!

I stopped by the AutoZone location recently and had a really smooth experience. The staff was…read morefriendly, helpful, and got me exactly what I needed without any hassle. It was quick, easy, and they clearly knew what they were doing. Honestly, it's the kind of place where you can walk in, get the job done, and be back on the road in no time. Great customer service and a straightforward experience. Five stars.

10 out of 10 experience! Ruben was very helpful installed and showed me the right builds for my…read moreheadlights! Go to him! Great experience will be coming back when needed!

I drove from Arizona to get some maintenance done. They did a terrific job working on my car.read more

This place is GREAT! Great service and they make it easy to understand. They know everything about…read morePrius models! It was great learning about my car and the many options available. I drove down from north of San Francisco just to get them to do the work and I'm so happy I did! After the service they even cleaned the engine bay after the engine service and it looks almost brand new! I'm very happy with their service, pricing and ability to work around my schedule. I'll be driving down again soon for the next service and to get some customizations done too! Can't wait!!

One of my worst experiences for an oil change . My car had already been pulled in for service …read more Been waiting 20 mins already . They come telling me that they ran out of oil filter for my car . I was asked to go get the filter at a nearby auto store . At this point I was already fuming. Went to go get an oil filter and was expecting to get a full reimbursement. They tell me that they only give $2 credit ! Wtf . My oil Filter was $15! Never again !

Not the type of person to leave reviews, but I had the worst oil change of my life here. They ended…read moreup stripping the bolt to my oil pan and caused an oil leak. I tried contacting the manager for MONTHS and nothing got solved. I should have listened to the reviews on yelp. AVOID THIS PLACE AT ALL COSTS!!!!!!!!!!!!!!

Love the bags ! Recommend them to anyone on two wheels! Great material and craftsmanship! Took 10…read moreminutes to install if that. Super easy and perfect fit!

These bags are badass! The quick mount is very convenient. I get to detach them went I want to go…read moreto the beach or leave them on for longer rides

On your personal list of the 10 friendliest, most honest people you've ever met, I doubt your…read moremechanic is there. But mine is! He is Neel the owner (as you might've guessed) of this establishment on Imperial Hwy, which is thankfully not too far from us. He diagnoses quickly, gets the job done efficiently, charges reasonably compared to other mechanics we've gone to in the area, and above all is a man of integrity--he's allowed us to pay for certain repairs days later to make sure our car is running properly first. He is transparent about his shop's limitations (they don't do German cars but refer us to highly rated shops nearby). He is clearly very experienced and knows how to weigh the best repair options, especially for older vehicles. I plan on relying on Neel for years to come. Cheers!

First time customer at Neel's Car Care and they really do care! Greeted by Hector who immediately…read moregot us going, understood my concerns and what I wanted done. They were busy but insured me it would only be about two hours for an oil change, break inspection, and tire rotation. Got a call about an hour later from Neel himself saying my Rav 4 was ready to go and didn't hassle me about doing any additional work, which I feel you get every time at a mechanic shop. It was a great feeling to just get the service and feed back you requested. Thanks Neel and Hector for the honestly, professional input, and transparency. Look forward to working with your company in the future. Only downside is parking. Be patient and you'll find one.

Amazing, simply amazing. These Guys are responsive, friendly, and incredibly well priced…read more Definitely will be a customer for life.. Spoke with another customer when I went to pick up my truck and was told they'd been going there for years with all of thier fleet vehicles, and never dissatisfied with the service or prices they got..

Brought my 2018 Lexus SUV for tire alignment. Made an appointment with Pedro but later called to…read morereschedule. Pedro was very accommodating and made an appointment to fit my schedule.. When I arrived Pedro took in my car and started work right away. There is a small comfortable waiting area with large windows to let in natural light. This was my first time to Yorba Linda Tire and Alignment and will come back for other tire needs.