I waited before posting anything (cooling off period). Still have all the email correspondence. I purchased a new? 2013 Audi TT from Audi Pacific of Torrance in September of 2012 (seems to be owned by LA Car Guy). When I drove in, I hit the jackpot, got the worst sales manager plus the worst salesperson --- all wrapped up in a very crappy deal! In my opinion, SHADY, BACK ALLEY, ILLEGAL used car dealers are more reputable than these guys. This place does not want repeat customers. The "new" car was a DEMO with over 50 miles (reputable dealers would have sold it as a demo) and they also shorted me $2,000.00+ on my trade. I found the sales manager offensive, insulting, rude, a liar, . . . (hasn't been in the USA long enough to understand Americans). He would rip-off his mother while stealing food from his own children --- a real low life (again my opinion of him). If Karma is real, this dude is in for one ____ of a surprise! I received an email from the salesperson complaining, and wailing about how I screwed him by not giving him straight 10's on an Audi review! (it's some kind of motivational thing that Audi USA uses to give their salesmen bonuses or something). I told him - "There's always room for improvement and even God doesn't always get straight 10's!". If this salesperson doesn't like the TRUTH, he should go and do his Audi racing full-time. He's not even old enough to deserve the points I did give him (didn't factor in age & experience) and with this attitude the kid deserves all straight 0's, Absolutely lacking responsibility, honesty, etc . . . asking his customers to help him cheat his fellow salespersons by rigging the scores on his reviews. Low life! Someone else is in for a big surprise, if Karma is real! Audi USA should demote all of his ratings, scores, etc . . . Cheating fellow employees! Come on People --- if these guys cheat each other --- what in the ____ do you think they will do to YOU AND ME?! Not only cheating fellow employees at their own dealership but ALL Audi salespeople nationwide! I told him in my last email that I didn't care for this crap (about cheating) and that the the fricking TT was For Sale. I've been looking for a new TTS (this TT - 50 HP less than the TTS). Getting like 5 months into the Audi year - still can't find the one I want as of January 27, 2013. Audi USA has been a disappointment - I thought they ran a "tighter ship" hopefully with people that had better morals. This single Audi dealership has totally ruined my so-called Audi "experience" --- every time I look at this Audi it makes me feel like something that comes out of a dog's rear-end! Every time I drive it, all I think about is how Audi Pacific of Torrance screwed me! Not very pleasant. In 1974 General Motors screwed me --- never owned, rented or driven a GM product since (nor my family). I'll never deal with a car salesperson again. Next time only a sales manager known for their honesty and fairness, after researching thoroughly and I won't be so trusting anymore. If I can't deal directly with the sales manager I'll take my business elsewhere, even if it takes ten dealerships before I get a fair deal. Cut out the middleman (salespersons)! I don't see anything wrong in expecting an honest and fair deal. I wasn't expecting a "good, much less a fantastic/super" deal --- just an honest and fair deal --- got neither. I've dealt with 2 Ford, 3 Toyota, 2 Honda and 3 Audi dealerships within the last 7 years --- only one problem, Audi Pacific of Torrance. I would suggest everyone do their homework --- nowadays these kind of people and businesses are easily exposed --- just look and look again --- ask someone you trust for help in finding the info --- Don't go in "cold" like I did. I would never put my family in danger by asking this dealership to even fix a flat tire or even clean the windows for that matter! One bad apple in the barrel . . . two bad apples in the barrel . . . forget it, the whole ____ barrel is bad (in my opinion). Thinking about an Audi? Go to another dealer. Bought an Audi from them? Audi's under warranty can be taken to any DEALERSHIP YOU CHOOSE --- they don't care because they all get the same reimbursement from Audi USA. Anyway, they'll treat you even better in the hopes that you'll buy from them next time (it's a win, win situation for the customer!) and maybe disreputable dealerships such as Audi Pacific of Torrance will be forced to change some things with employees or continue to lose business. ONE DIRTY DEALERSHIP CAN GIVE AUDI A TARNISHED REPUTATION. Entire post is my personal feelings and opinions. Emailed a copy of this to every Audi dealership in the states and Audi USA. read more

My daughter had the worst car buying experience ever. She went into Audi Pacific car dealership on Hawthorn Blvd to purchase her first luxury car. The salesman KEVIN (older man) did not approach my daughter or I as we walked into the dealership. This was not a good first impression but we were excited/determined for my daughter to make her first vehicle purchase. My daughter has been a retail sales manager for eight years and has recently been promoted to corporate. After car shopping for months, my daughter finally decided to go with Audi for her first luxury vehicle. After test driving her dream car, my daughter spoke with Kevin about the terms that she would like to purchase her vehicle. She was looking into purchasing a used 2018 Audi Q5. My daughter told Kevin that she was already financed through her bank, and wanted to purchase the vehicle through her bank. Kevin instantly became annoyed and said that Audi could get her a better deal. My daughter stated that she did not want to finance through the dealership. This is the moment where Kevin old man( salesman), Thomas ( Finance manager) and Inna (sales/finance) decided to bully my daughter. Kevin told us to wait while he gets the vehicle washed and detailed and then ask me to sit in Thomas's chair. Thomas presented a contract with the Audi dealership finance information and said we need your 2000 payment for the difference of your bank's cashier check. My daughter watched as Thomas swiped her car and Kevin came back in said "you have to sign the contract its only temporary until you come back with your check in hand. Kevin asked me to email the promissory note. NFCU bank sent over a promissory note with all the requested information, and then Thomas chimed in and said "your promissory note from Navy Federal is just a piece of paper,how do we know if that is legit" Thomas then said, " your just buying a car, its not that big of a deal." My daughter was overwhelmed and discouraged. Kevin then said if you come with a check in hand we will be able to sell your daughter the car. The next day my daughter comes in with her NFCU cashier's check. Kevin and Thomas are "off for the day so Inna says she can help finalize the paperwork. She proceeds to say, you sign the contract yesterday and I told her no Kevin and Thomas said I would just need to come with my cashier's check to buy the vehicle. Inna presented the same contract with the dealership financing information on a smaller printed page. I told Inna this is the same contract, I told everyone I will not be financing through the dealership. Inna became very upset and said, " Why are you so stubborn?!" and "Have you never bought a vehicle before" Inna then reached out to Thomas and Kevin via text and they came to the dealership. This is where the bullying continued. This by far was the worst luxury car buying experience. I advised no one to do business with this dealership because they use bullying tactics based off the color of your skin. My daughter was qualified to buy the car but was harassed,bullied, and then told her money was not good enough. The salesmanship is missing a key factor in selling and that customer service. No one on the team took the time to go over any of the information but only undermined and harassed my daughter. Dogs get treated better than the way my daughter was treated. I wouldn't wish this experience on anyone. read more

Stay the heck away from these thieves from Chris to Bernie to Fred to the mexican business manager. They sell returned vehicles as new. They have no regard for customer situations. They lie to their teeth to sell you a piece of junk. What a bunch of crooks!!! Here are the details of my experience: I had been shopping for a suitable family car for the last few months. I had exchanged several emails with Bernie Clare from Pacific Audi in finding the vehicle with desired specifications. Later on, I had notified Bernie that I had deferred the purchase to a later date. Nonetheless, Bernie sent me an email notifying me the vehicle arrived. That weekend I stopped by to see the vehicle and I ended up signing a lease on that vehicle which was an Audi Q5. As soon as I arrived home, I sent an email to Bernie stating that I'd like the return the vehicle the following day (Sunday) as this was not the right decision at this time. When I arrived, Bernie told me that there was no cool-off period he could either change the lease to a purchase or allow me to purchase/lease another vehicle. But he would not allow me to cancel. He told me that the returned vehicle would result in losses for the business as it was illegal to sell it as new at that point. I struggled through the entire episode trying to find a less expensive alternative.During signing documents, I indicated that this was not the right vehicle for me and would loose too much on it. The finance person followed me an started assuring me that A3 was more rare than A4 and it would better hold its value. At that point, it was already 8:00 PM and I felt as though I was held hostage by these people that would not allow me to leave without purchasing a vehicle. I finally agreed to sign a purchase contract on a Audi A3 which was $40K - $10K less than the original vehicle Q5 ($50K). When I investigated the VIN number of the vehicle I purchased in addition to the ones I considered that day, I noticed that they were listed on used/certified vehicle databases on the internet. In fact, the vehicle I purchased had a record of being sold on 1/26 - the week prior my purchase. I emailed Bernie back stating that I noted that the vehicle I purchased is technically a used vehicle based on the information I gathered on the internet. I stated that I should have been afforded an option to cancel under California state law regarding used-car sales. I returned the next day asking them to take the vehicle back and offered to pay a restocking fee of $1500 as I was treated unfairly and conned into purchasing a car I never intended. They totally disregarded my request telling me that they never held a gun to my head to purchase a vehicle. Furthermore, number of the vehicles I test drove and was considering purchasing were also on the used car database. I suspect this business have tendency to sell technically used/preowned vehicles (so long as there is no DMV traceability). Essentially, any vehicle that has been purchased and returned without DMV registration still considered used (which they use as an argument when not allowing cancellation). Yet, this business unethically sells these vehicles as new. In fact, I've already filed a request with CA Department of Justice to investigate the business practices of Pacific Audi for sake of consumer protection. read more

Please read this especially if you have young children unable to get out of a car unassisted. Audi MUST do something about this quickly before someone's baby suffocates. My husband and I leased a new Audi Q7 about 5 months ago. We loved the car until an unfortunate situation happened of which Audi seems to have no qualms about. I buckled my 6 month old in her car seat, placed her diaper bag in the seat next to her (of which my car keys were in), closed the door, then walked over to my door. Note: The car had been sitting outside for 2 hours in the sun and was pretty warm. Within the few seconds it took for me to get to the driver door ALL the doors had automatically locked. My baby, keys, and phone were all locked in the warm, stuffy car. I tried kicking the window out as there was no one around to help. After screaming for help someone came out a building and assisted me with the 911 call who dispatched the fire department to rescue my baby. Afterwards, the fireman told me Audi needs to fix this as he saved another baby from the exact same vehicle the week prior. I went to Audi of Santa Monica and I was told by the manager Edward Hong that the way the key system is made, the ability to lock your keys in the car (granted there isn't another set of keys in the equation) should be impossible. If this did happened then the keys "malfunctioned" and they would schedule an urgent appointment to get the car tested. They were to call me today, I heard nothing from them. I also contacted the corporate office and explained to them my concern. She told me I would need to go to a dealer to get the vehicle checked out. I then went to Torrance Audi and asked to speak with a manager. I waited for 20 minutes outside the manager's office while he joked and laughed with his employees, seemingly not busy. Then the doorman approached me and says Natalie will help you. Natalie, who was obviously not a manager, worked at a booth and was very passive and unprofessional about the entire situation. I was able to speak for about 7 seconds before she cut me off and dismissed my concern by saying yes we know the car does this. When I didn't seem satisfied with her answer, she brought Adam from the service department over who claims the Q7 has a "blind spot" in the "middle" of the car. Because my bag was near the rear passenger door and not in the middle where the car seat is located, I knew this wasn't the answer. Adam's example was that if you grab something out of your car, put your keys inside and close the door, the car will lock. This can't be entirely true as I've done this several times without getting locked out; so I am still unclear on what caused the car to lock automatically with the engine off and not being promoted to do so. I stated to Adam that I feel uncomfortable with my baby in this car and he says he couldn't do anything about it. The manager sat in his office listening with the door open ans wouldn't look up, even though I asked to speak with him from the start. I read several forums and consumer reports online and this is a common problem people are having. I don't want someone's baby's life to be taken before they decide to recall the car. Something needs to be done about it now. read more

I couldn't imagine ever coming back to Pacific Audi. I contacted the dealership 3 days ago and spoke to Edwin. I explained to him that I was interested in a Q5 and informed him of my parameters and financial possibilities. In an effort to not waste anybody's time, I wanted to know if I was even in the ballpark to continue a line of communication. After 3 days and 7 or 8 calls Edwin assured me that he could make my numbers work. I finally drove 30 minutes to meet with him. After greeting me, he left for 40 minutes and drove my car WITHOUT permission to the lot across the street. Upon his return, he said that he now needed to speak to his manager. I'm not sure what part of " I only have a little over an hour" he failed to comprehend. I'm pregnant and due to his lack of consideration for others' time, I had to postpone my Dr's appointment (and made the call in front of him and his collegue); all in hopes of coming to some sort of resolution. Precisely an hour and a half after I sat down he came back to me with numbers that were NO WHERE close to what we had spoken about. In fact, it was rather insulting that he had taken advantage of my time to produce numbers that couldn't have been more off. He asked me to put down an additional $8k more for a down, raised my monthly payments by $30, increased my lease term from 36 to 42 months, reduced the yearly mileage from 15k miles to 10k miles AND had the audacity to ask me to also trade in my car. Really? What part of our first 7 conversations did you not understand? Also important to note is that he had told me that the loyalty program rewarded audi owners with $2k....which is a complete lie. How about $750 for loyalty? I called him out on it and he said that the "promotion" ended yesterday; that's odd given that I called 2 additional Audi dealerships "yesterday" and both corrected his amount. Realizing that he was digging himself into a deeper hole, he brought his manager Bernie; a nice guy and clueless to how I had been grossly mislead. Bernie apologized and offered to try to get me into a vehicle. This time, they asked me to trade in my newer more expensive car!!!! yeah I don't think so. We are going to get the Q5, but we will NOT be getting it from Pacific Audi. If it's this hard to get good customer service when buying a car, I can't imagine how terrible it will be bringing it in for service. read more

Had a little trouble in the beginning trying to get someone to take me out on a test drive, even after scheduling an appointment...probably because they didn't think I could afford an S4.... but it turned out in my favor. I got set up with Ryan Shipton, and he did an excellent job of getting me into the car I wanted. I did a european delivery, which a highly recommend to anyone considering buying an audi, it included a one night hotel stay in Munich, Audi Factory tour, and a great discount off the MSRP. I didn't actually get the car I ordered off the line due to delays in the custom paint job, but Audi set me up with a loaner (same model as I ordered) while in Germany (which was probably even more fun because it wasn't my car). And when the car was behind delivery schedule because of Christmas delays at the port of San Diego, they set me up with an A8 for a couple days. So even though there were some minor bumps in the ordering process they we're taken care of by Ryan, and I'm pretty glad I had someone who is responsive and reliable to keep me informed throughout the process. I know how shady some car salespeople can be, and that definitely wasn't the case. He also knows the functions, features, specs of the models better than others I had talked to, especially when it comes to the performance models like the S4 I bought. So if you want someone who can tell you all the performance details you could ever want (or where to go to upgrade the performance even more) on the Audi's or someone who isn't going to give you the run around, go ask for him, seriously. Don't get one of the other guys that you ask tech specs on the car and they don't know the answer or make something up. Salesmen are hit and miss and can make any dealership experience crappy or amazing depending on who you get, I almost went to another dealer initially because the guys were too busy. Also the level of service from the service department is really excellent, from the people that check you in, to the level of depth of work they perform with the car. read more

I have experienced such a RUDE amount of service people in my life. My son visited Pacific Audi to request a printout of a recall repair that was completed on his car back in 2021. This information is needed so he can successfully receive his tags on his car. Audi Pacific REFUSED to give him the print out because due to reasons we still DO NOT know. My son told my husband and I, so I decided to call the service department to investigate thoroughly what happened. The service agent that answered the phone was Oscar. HE WAS SOOO RUDE that it was quite difficult to process. And my phone call ended with his hanging UP in my face. I called back to speak to another service agent manager and SHE was RUDE as well. So I had NO choice but to take time out of my day and COME down there to speak to the Service agents, that treated me, a women, a customer, with such disrespect! Once I got there the situation escalated and a Sales manager had to be called to assist me further. Oscar continued to be rude, IN FRONT of a manager, and Oscar told me, "Well I was going to give you this paper, but now I am not!" What is this world coming to! The integrity of these employees are disturbing!!! After demanding my paperwork, I eventually got it! WHY?!? Why did it have to come to this. Why wasn't the paperwork issued to my 18 year old son, which the paperwork belongs too!!! I am taking this much higher than this store because I heard the Service manager is a bigger version of Oscar, so I would be in the same situation, but worse! This is learned behavior from their superior Service manager Ron!! What as consumers can we do to prevent this from happening to others!! I am following up with the franchise owner Monday morning! read more

My husband and I purchased a 2021 Audi Q5 from Pacific Audi this weekend, and we had a great experience from start to finish. Before we came in, Alex was very helpful in answering questions, sending us a detailed video of the vehicle, and helping coordinate a test drive when he wasn't available himself. We also spoke briefly with Theo during the process. When we arrived, Terrance took us out on the test drive and was knowledgeable about both the vehicle and the area, making the experience easy and comfortable. We originally planned to think things over and come back the next day, but after the test drive and conversation with Terrance, we felt confident moving forward that same day. We were able to negotiate a fair price and were pleasantly surprised by how smoothly everything went. From test drive to driving home in our new Q5, the entire process only took a few hours. The dealership itself was clean, welcoming, and had a great atmosphere. They even had the World Cup on and some great music playing while we waited. The woman who helped us with financing and paperwork was also personable and easy to work with, which made the final steps painless. Overall, a very positive car-buying experience. Thanks to Terrance, Alex, and the Pacific Audi team for helping us find our new car! read more

Go to Audi Pacific in Torrance for courteous and honest service, and avoid Tom and his colleagues at Audi Santa Monica like the plague! I called Tom and asked about a particular vehicle and whether it was still available, he "checked", and said it was. I drove from the East side of LA and asked for Tom ,when I arrived 45 minutes later the receptionist told me he was not around. I explained my situation and she said she'd have another rep help me. It turns out the car had been sold. It takes more than 45 minutes to sell a car and Tom either knew (or ought to have known) it was in the process of being sold. The rep then tried to get me to look at other cars on the lot - classic bait and switch. The following day I drove to Audi Pacific in Torrance and bought a car from Fred who couldn't have been nicer, more professional, and accommodating. Lauren, who helped me with financing, was professional, cheerful and very helpful. The Torrance lot is one of the biggest in Southern California and the sticker prices were much more competitively priced than Audi Santa Monica - I ended up with newer model with fewer miles for less money. The moral of the story - it's worth the few extra miles to drive to Audi Pacific in Torrance. read more

Great place if you want a brand new car and receive great service from the new car sales department and cashier service etc. BUT dont buy a used car from here. They sold us a CRASHED A6 and refuse to deal with it. the sales people were claiming that it is a great car that is very clean and was previously certified. Also claimed that the previous owner of the vehicle was a close friend and very good cusotmer of theirs so they said they knew the whole history of the vehicle. My question is - when you claim that shouldn't you also state that the right fender, hood, and headlamp have been repainted and replaced? Audi continues to claim that there is no structural damage to the vehicle while the alligment cannot stay straight - how can that be? Audi - I love you as a company but this dealership is a disgrace. Anywhere you go and ask to talk to a manager, they are always happy to help out with any issues - I guess it's a policy at Pacific Audi that the manager refuses to talk to customers, stating to fellow employees that they don't have time for such issues - don't ask for help, they'll just brush you off... Next step: Forward the case to the attorney - I had enough. read more

I wanted to shout out Johnny Le who sold us an Audi Q4 Etron. He was very knowledable, very patient with my wife and I taking turns on test drives as we brought our 4 year old and he answered a lot of questions we had before we even asked just by highlighting what he knew about the car. The price on the car was so good, for the first time in my life I didn't even ask for any type of price reduction. I wanted johnny to get his commission and props to Audi Pacific for pricing the used Q4 extremely well. I also needed an alignment fix shortly after taking the car home and johnny took care of it for me. His boss also came over to me when I was there for service and asked how my experience was with Johnny and genuinely cared how my experience was. Johnny also answered the phone when i called the minute the dealership opened so clearly he was there to sell cars. Overall very happy with my experience with Audi Pacific and Johnny was very helpful and gave no pressure on a decision, just an open dialogue on questions about the car and the overall buying process if we decided to move forward. Highly recommend Johnny read more

I have enjoyed EXCELLENT experiences throughout my three consecutive Leases from Audi Pacific. Gino Rose is a ROCKSTAR Brand Specialist at Audi Pacific and I WHOLEHEARTEDLY RECOMMEND him!! I feel very fortunate to have met Gino when I first went to Audi Pacific and I continue to have the utmost confidence in him because of his auto experience and expertise, his gentle manner and patience to ensure that I am getting the best fit for my needs, and his consistently sincere customer service with professional, prompt and pleasant responsiveness. I really respect the team effort at Audi Pacific currently led by General Manager Mark Johnson whose consideration of my specific situation recently resulted in another successful re-Lease to my great delight! I am also grateful to Trent Turner for making an exceptional effort to accommodate my terms with coverage options that generated an effective personal Audi care plan. I appreciated Nikos Enfiedjan's congenial assistance during my last visit there as well. On every point, I highly recommend Audi Pacific for their OUTSTANDING customer service! read more

From start to finish, our experience at Audi Pacific was nothing short of exceptional. The entire dealership conducted themselves in a highly professional manner, creating a welcoming environment that made our family feel comfortable and valued from the moment we walked in. A special shoutout to Daniel in sales, who was absolutely fantastic every step of the way. He took the time to really listen to our family's needs and helped guide us toward the right vehicle. Daniel was never pushy--instead, he was patient, informative, and made the process incredibly simple. He remained in consistent communication with us, always responding in a timely and efficient manner. Even after hours, Daniel made himself available to answer questions and ensure we felt confident and supported throughout the buying process. We also want to thank Theo and Mo for making the experience smooth and hassle-free. They helped make the entire experience possible as well. If you're looking for a seamless and stress-free car buying experience, Audi Pacific is the place to go. read more