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    Audi Pasadena

    4.1 (1.5k reviews)
    Closed 9:00 am - 8:00 pm
    Updated 2 months ago

    Services - Audi Pasadena

    Auto brake repair

    Auto engine repair

    Auto general diagnosis

    Auto HVAC repair

    Audi Pasadena Photos

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    Recommended Reviews - Audi Pasadena

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    Lve my A4 S-line from Audi Pasadena!!!
    Genevieve Beals

    I'm very excited to write my second 5 Star review about the great customer service at Audi Pasadena!! About 1 & 1/2 years after my original purchase in August 2024, which was a wonderful experience, I realized that I had completely misunderstood the terms of my extended warranty. I contacted the dealership and General Sales Manager Ivan Lai listened to my concerns, offering several solutions. On top of that, he 100% corrected the situation and kept his promise to issue me a full refund. This is my fourth Audi and my fifth one will definitely be another purchase from Audi Pasadena!! Life is imperfect, things happen...how RARE it is to have a misunderstanding be COMPLETELY rectified. That's TRUE service, throughout the sale and well after!! Thank you Ivan Lai and Pasadena Audi!!!!

    2023 Q4 Etron
    Will M.

    Back again at Audi Pasadena, and this time Taylor talked me into upgrading to the new 2025 Audi Q6. Honestly, after driving a Q4 for two years, I was close to giving up on Audi since that model didn't impress me much. But the deal they offered was too good to pass up... so here I am. I have to say, this dealership is top-notch. Taylor made the whole process seamless. All I had to do was drop off my old car, sign the paperwork, and I was out with my new ride in under an hour! If you're thinking about getting an Audi, definitely hit up the team here. They'll take care of you and make the process as smooth as possible.

    2025 Audi Q3
    Nerses C.

    Great experience, after many stereotypically negative experiences at different dealerships, Audi of Pasadena felt like a breath of fresh air. I was assisted by Mr. George Assatouri, he was wonderful to work with. He helped make the process of selling my previous lease from another dealership, and leasing my new car a breeze. I have already recommended him to personal friends and family, and I figured I should share my experience on Yelp as well.

    Adriana K.

    This review is specifically for the service and loaner team - I have not worked with the sales team at all. My third Audi has a defect (or defects) that I'm guessing has something to do with it being a pandemic era build. After two years of no issues whatsoever, suddenly the car became problematic and has been in and out of service for nearly a year at this point. While there's no clear resolution yet, the service team is very helpful and accommodating in trying to troubleshoot and find out what's going on. I would advise anyone going through a similar situation to understand that car problems have everything to do with manufacturing and NOT the techs trying to help; if they are making the effort to repair the car that's all we can ask of them. I have previously had successful repairs and replacements here, at both the current and past Pasadena addresses. My only reason for 4 stars is that I feel communication could be more consistent and organized. It's uncomfortable to have a conversation or send a message that progress hasn't been made but I would rather hear that than nothing. If a service rep is out of town or unavailable, someone else must be responsible in communicating updates. Like I mentioned this part has been hit or miss. Loaners are a major issue here and anywhere else in Southern California; again this is a corporate issue rather than site-specific. While it's beyond frustrating to bring your car in and not be offered something else to drive, or offered something with half the features of your actual vehicle, this again is out of everyone's control and from my experience here I am very happy with their efforts to help me. Sera is a gem and she has consistently been able to improve each experience I had when things were otherwise not going my way. I feel my requests and concerns are really heard by her and for me, that goes a really long way.

    Rudy and Daniel are lifesavers for my vehicle, and I'm incredibly grateful for their outstanding work. Their expertise and commitment to high-quality service truly uphold the Audi Dealership's reputation. Words can't express how satisfied I am with their dedication and the exceptional care they provided for my car. Noise issues are often among the most frustrating and challenging problems to diagnose, but Rudy and Daniel went above and beyond to pinpoint and resolve the issue. Their relentless efforts reaffirmed my decision to always trust Audi with my car's needs. I highly recommend this dealership--especially Rudy and Daniel. If your Audi ever requires service, they're the ones to turn to.

    Drive system malfunction, but they still ask me to drive it to the dealer or call tow truck by myself

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    8 years ago

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    The service here is top notch! I went into the service department for a battery for my key. They were incredibly nice and helpful.

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    8 years ago

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    11 years ago

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    14 years ago

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    6 years ago

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    10 years ago

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    8 years ago

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    9 years ago

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    13 years ago

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    12 years ago

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    Page 6 of 37

    Ask the Community - Audi Pasadena

    Review Highlights - Audi Pasadena

    Met with Larry Gootkin and he was welcoming, friendly, and very knowledgeable about the vehicle and features.

    Mentioned in 99 reviews

    Read more highlights

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    Personalized Auto Group

    Personalized Auto Group

    (88 reviews)

    Prior to going to Personalized Auto Group, I was extremely stressed searching for a car. I stumbled…read moreacross this small dealership on Cargurus and I was happy I did. Joe and Jimmy are the absolute best! They had so much knowledge on the car I was looking at and I didn't feel pressured to buy. They really took their time with me and Joe also went out of his way to take the car to my mechanic to look at. I truly appreciate my experience here and I will definitely recommend! I got my perfect car for a great price and Jimmy was able to get the APR at such an amazing rate! You're in good hands here. Thank you Joe and Jimmy for taking care of me. I love my new baby!

    I was looking for an upgrade to the car I already have and I stumbled upon the car at this Auto…read moredealership. I am pretty savvy on car matters but being honest, car dealerships and mechanics can be difficult because I expect to get taken advantage of if I'm not careful. I hadn't bought a car in 10 years or so and I was prepared to be disappointed and frustrated. This place is not at all what I expected. In fact why can't we have more Auto Dealerships this way??? Life would be amazing! Jimmy and Joe were super helpful. From being very accommodating and flexible on my time, highly transparent in the paperwork and loan details, and also super knowledgable on more than just selling cars. They truly go above and beyond and I appreciate that. Because I had 0 stress in working with them. The only stress I had was making the decision to just feel deserving of a new car. Zero pressure at all from them. But they have my loyalty and respect. I'd give 10 stars if I could! I love my new car and I'm super happy to have found them. Also their prices are fair.

    Enterprise Car Sales

    Enterprise Car Sales

    (150 reviews)

    Excellent process purchasing from Enterprise today. It was the most straightforward and honest…read morecar-buying experience I've had so far! No hassle, fair pricing, variety of good options. It makes the process simple and pleasant. Special props to Diana in Pasadena - attentive, positive and helpful!!

    I recently purchased a car from Enterprise Car Sales in Pasadena and I can't say enough good things…read moreabout the team there. I want to give a special shoutout to Jesus, he pays attention and actually listens to me as a customer. He listens to understand, not "just to respond". Jesus does not come off as "salesy", he was genuine. I complained about the two stickers (one on window and one on back of car) and expressed concerns about having it taken of and leaving scratches or sticker stains. Done. When I came back to the shop and asked about it he always said, "oh I already took care of it for you. Jesus displayed patience and care. He went above and beyond to ensure I felt comfortable and informed at every step. And I also have to mention Lior, the manager, who made sure the entire transaction was smooth and truly went the extra mile to deliver top-notch service especially with the financing part and the Key. The team's dedication to customer satisfaction was evident in every detail, and I'm truly grateful for their hard work and professionalism. Highly recommend them if you're looking for a hassle-free car buying experience!

    Audi Pasadena - car_dealers - Updated June 2026

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