Impeccable service! The process when we purchased our A3 etron was seamless. Our sales person, Chen Chen Yu delivered all details regarding the vehicle with no questions unanswered. From financing, detail and delivery they did not disappoint. A real A team! read more

We went to Audi Pasadena after seeing the good reviews, but had a disappointing experience. It felt like a very high-pressure sales environment ("You guys need to buy today - we're going to run out of cars!") and the dealership was not enforcing masks in its lobby. One sales guy was genuinely helpful and we tried to buy from him, but we got the sense that his manager was making things difficult. We went to Audi Downtown and had a much better experience - less sales talk and much better Covid safety protocols. read more

The service here is top notch! I went into the service department for a battery for my key. They were incredibly nice and helpful.

Shout out my brotha Larry Gootkin! Appreciate the patience and attentiveness to help me drive away with my own A5. Most definitely would recommend going to him if you're looking to get an Audi yourself! read more

Audi Pasadena - Got my A5 with the help of my brotha Larry Gootkin! Appreciate your patience & help. He's the guy if you need an Audi! - Car Dealers Near Me - Pasadena, California

I've had an ongoing problem with my car since November 2019. The problem started after I got my car serviced by this dealer. After they returned it to me, a warning light came on about oil change necessary. They thought the tech just forgot to reset it but I brought it back, they reset it then the light came back on after driving about 50 miles. They kept my car for about 5 days and claimed there was rodent damage to 3 of my wires and that was causing it. I took my car back and refused to pay for an issue that was not present until they serviced my car. Now it is September 2020 and I still have the warning message persisting. After doing my own research, I found in the manual that this warning message specifically means there is TOO MUCH OIL. I bring it back to Audi to let them know yesterday. The service representative, Rudy, decided to check it himself. After showing me the dipstick, he said the oil level was fine and there was clearly something deeper going on with the car. Keep in mind that he is not a technician. After going home, reading the manual on how to read the dipstick properly, I checked the oil level myself. I had by boyfriend double check it and it was CLEARLY past the acceptable range. I brought it to my local mechanic today and they confirmed that there was about 1/2 a quart too much oil. They removed it immediately and everything seems to be copacetic. Bottom line is it's UNACCEPTABLE that my car was serviced by this Audi dealer and they could not properly change my oil. This caused months of stress with several trips to the dealership and to different mechanics where my car was kept for several days. The nail in the coffin is the TERRIBLE SERVICE from the service representative Rudy who refused to believe me when I told him EXACTLY what the problem was and pretended to know how to read my dipstick. read more

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A few weeks ago Matt B. went to this store to buy a car. It was a nice store, very pretty, with lots of pretty cars on the floor. The next few years will determine whether we shop here again. We've already had a bit of a scuffle with customer service, but if that's the extent of it, it shouldn't be an issue in the scheme of things. We came on a Sunday last month, right after a visit to the shitty BMW dealership in Glendale. Considering BMW and Audi are direct competitors, the difference in atmosphere was very notable. The Rusnak Audi felt like a luxury car dealership, with lounge furniture, attentive salespeople, and a general sense of cleanliness, order, and easy commerce in the air. A woman named Leah approached us almost as soon as we walked in, and she was friendly and helpful from the start. She showed us what we wanted to see and took us on a long test drive in a gray S4, during which she brought our attention to some of the finer points of the car. She left us alone for a while when we got back to deal with another customer, but with full apologies and an offer to refer us to one of her associates. We waited for longer than we expected, but we made the best of it, perusing a list of options and regional inventory. Matt wanted a fairly stripped down car, without built-in navigation. Most of the S4s on hand had navigation, but Leah said she'd do her best. She tracked down a black one more or less optioned the way Matt wanted. They spent some time on the phone over the next week and Matt leased the car while I was out of town the following weekend. He called me every hour or so and narrated his negotiations. We think he got a decent deal, but we're both kind of suckers so who knows. He traded in his old breaking car and that made a small dent in the monthly payments. Okay now for the long boring service complaint. The car had a noticeable scratch on one of its doors, and Matt pointed this out before signing. Leah assured him that when he picked it up the next day it would be good as new, and he signed without negotiating further with that assurance in his pocket. When he went to pick it up, the scratch was still noticeable--the repair had been quick and cursory, and while the scratch was less visible than before it was still a scratch on a brand new car. I guess he also had an exchange with the people at the dealership in which they straight up pretended they couldn't see it at all. They said he could bring it back in and they'd make it perfect. He was told to come in on the weekend and that they'd give him a loaner so they could fix the scratch on the Monday. He went in on Saturday and they didn't have a loaner. They offered to try to do what they could while he waited, and he said he didn't want them to fix it halfway again. They of course fixed it halfway again, making the scratch barely noticeable without making it vanish. This was very frustrating because they were, intentionally or not, pushing him into a position where he would feel unreasonable for demanding further service. He called me in distress and I told him fuck them, they promised you a brand new car, make them fix it. Matt didn't want to come back to drop it off, so they arranged to have his car picked up from his office at 11:00 on Monday. No one showed up or even bothered to tell him they weren't coming. They ended up picking up on Tuesday, and after all that, they did, finally, fix the scratch. The thing is they probably had to paint the whole door, and that might have been an inefficient measure to cover up a scratch. If they'd offered to knock a few hundred bucks off the price of the car instead, we would have been happy to accept that. Instead, they sold him a perfect car and hoped to get away with half measures. This dumb scratch became a stressful point of principle, and I doubt anyone was really pleased with the result. Anyway! Matt practically dotes on the new car. The first week I would start talking to him only to find he wasn't in the room, having disappeared to spend time with the S4 in the garage. I'm very happy he got the car, and Leah was pleasant. (The way I understand it she was the liaison for all the scratch hullabaloo and was reasonable enough to deal with.) I'm curious to see if the scratch was indicative of further troubles to come over the next 42 months of our lease. Either way, Matt loves his shiny toy, and it is, for now, scratch-free. read more

Had an excellent experience at Audi Pasadena. Matthew (Matt) went above and beyond to help me find the exact Audi I wanted. The purchase process was the most enjoyable I've ever experienced. They even had a tech expert named German go through my car's features and help me get set up. I highly recommend visiting these guys. read more

Jorge Montoya in the service dept was amazing. I needed a full inspection/PPI and he had it done prompt. There were no loaner cars left and this would be a full day service, but Jorge easily arranged for an Uber to and from my home. He answered all my dumb questions with detail and patience all the while consistently following up throughout the entire process. The entire experience was stress-free. Ultimately all I needed was a coolant replacement due to the recall. I'd come back for my next maintenance for Jorge! read more

I highly recommend Audi pasadena. The sales rep Steve, general manager Mehran and the entire staff are wonderful to work with. They are patient, professional, respectful and knowledgeable. They knew exactly the car we were looking for with the right amenities all within our budget.  I highly recommend this dealership and sales rep Steve. read more

They are easy to work with and did not waste my time. I was able to do a trade in and get a new lease on the car I wanted with the right price. read more

The reason for my 5-star rating is mainly due to the amazing customer service I received. I'm planning on getting a new car and wanted to just see what my options were. I came in with my boyfriend and we were immediately greeted by the sales associate, Chris Sy. I let him know upfront that I was not planning on buying a car that day, but I wanted to get more information. I'm not too familiar with Audi cars, and Chris was EXTREMELY helpful and really took the time to answer my many many questions and added even more beneficial information that I didn't even think of asking! That really did wow me at how knowledgeable he was about all the cars. It really does make a difference to go in and actually see, sit and receive the information in person rather than just searching online. He wasn't pushy at all and he didn't make me feel rushed. I also found out that he speaks a little bit of Cantonese and that's going to help me out A LOT when I bring my dad in with me to actually approve of my car purchase. My dad is a man of very few words, and the few words he does speak are typically Cantonese so he'll like that fact that Chris will be assisting us. All the sales associates seemed very friendly, the place was very clean and they had a really great selection. I'll definitely be going back to Chris when I bring my dad in. I'm really excited to be buying my first Audi! I definitely recommend going to Chris Sy for your audi needs. read more

Audi Pasadena - Beautiful. - Car Dealers Near Me - Pasadena, California

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It was a Friday morning and I went in with a plan to get a used Audi A4 with a sports package I was eyeing on the Rusnak/Pasadena Audi website. It was beautiful. I was determined to leave with it. I went in and one of the employees set me up with Larry Gootkin. I didn't drive the thing yet and was already asking Larry, what's the best deal you can give me? Larry reasonably responded , "Let's wait til you drive it first then we'll talk numbers." Before I could get in the car, my mom was with me and suggested that we check the newer models first beforehand as she didn't see the car as the right fit for me. I hopped in the new A3 model and I wanted to dislike it so bad. What a fun car! Sleek, fast, and the red leather seats complimented my smile really well as I hit 100 mph on Colorado. (Just kidding, Larry stopped me at 60) . I then went on to try out the car that I came for. I wasn't going to leave without getting a feel of what brought my to the dealership in the first place. I wanted to love it. But the newer A3 was the better fit for me. Larry was right! Gotta love the car before we can even make time to talk numbers. Very grateful for Larry and his patience as he was able to be accommodating for my mom and me, and our chaotic schedule that day. Super friendly and I was very appreciative of his communication throughout the day as I had to leave for a bit to handle some other urgent tasks. I've been driving the car for a few days now and I'm extremely satisfied with the vehicle. A new dedicated fan of Audi was created thanks to Larry and his team. P.S. Something else that Larry is passionate about is partying. Consider his 5 star rated book on Amazon "So...You Wanna Throw a Party!". He promised to sign my copy if I posted this. Here it is Larry! You know what to do. read more

I showed up on Saturday morning thinking the service department was open and Paul (manager) was walking by so I ask him if it was open. He snapped at me and gave me attitude and in my defense I snap back. I purchased my Audi there and will not allow anybody to address me like shit !!! I immediately took it to management who happened to be the beautiful Vianka Garcia sales manager and address my concern about the treatment by Paul. Needless to say Audi of Van Nuys was open! They gave me a loaner and are currently fixing the issues plus they were able to get the extended warranty to cover the cost ! Disappointed with RUSANK Audi of Pasadena!! read more

David Carter was a pleasure to work with. He is in the internet sales department. I decided to purchase our Audi 2021 Q7 through the Costco Auto program. Instead of playing "hide the ball", he gave me straight up answers regarding pricing which ultimately led me to choose Rusnak over Audi of Beverly Hills. He is very pleasant and an upstanding sales man. Was able to quote me honestly over the internet and had the exact color and features in inventory that I wanted. Very rare in this industry. 5/5 sales and car buying experience. read more

Be careful if purchase Pre-Owned at this dealer ! Purchase a S8, used car sales/Omega turned up the volume during test drive. Later, Audi/Norwalk and Circle/Audi with same statements - Door panel opened before, it's out of warrant to fix the door noise. End up sold this junk car to Carmax with depreciation of $30,000 less than 18 months. read more

Came back a couple of weeks ago to get my car serviced due to a Check Engine Light...my car is still practically brand new and I wasn't happy to see this light up on my dash. However, Johnny Borja in the service department took good care of me. He got me in a loaner and by end of day my car was fine. The CEL was a very minor non-issue and the excellent service Johnny provided help mitigate any concerns I had when I initially brought the car in. I look forward to my 5K service coming up soon. read more

Audi Pasadena - Forgot to post this...this was a couple of days after I bought the car...hehehe - Car Dealers Near Me - Pasadena, California

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We went to lease a car. As in, we already knew what we wanted, the car was already there, we were ready to sign and take the car home. WHY did it take 4 hours? Won't be going back. read more

Last week was the second time we took our Audi Q3 to Rusnak in Pasadena for service. The first time when I dropped it off, I asked for them to replace the back wiper blade since it was peeling off. When I went to pick it up, I looked the blade and the same piece of rubber was hanging off of the wiper blade. I told them I wasn't leaving until they replaced it. They ran and installed a new one. Last week, against my better judgment we took the same vehicle back for service and let them know the visor clip was broken and asked to have it replaced. My wife picked up our car and forgot to check it. The next day I look at it and the same broken clip is there. We are going to West Covina from now on, but what concerns me is if Rusnak doesn't take the time to replace broken parts that you bring to their attention, are they really servicing your vehicle??? read more

This review has been long overdue. In short when you visit Rusnak/Pasadena Audi find Larry Gootkin. Larry's what we all want in a sales person: Straight forward, honest, and genuinely kind. He kills the negative stereotype that we've all been conditioned to expect from a car salesman. And hey, still do your homework... be a savvy buyer and know what you should be paying for your car before you walk in. Then go see Larry and Chris (I think Chris was his name). The 2 of them are extremely resourceful and worked together to get me a fantastic price on my A3; lower than I had anticipated. Like way lower. It's beautiful and I love it! After being to 3 different dealerships (Beverly Hills being the worst) Rusnak was the best. It's clear these guys truly care about customer retention, and understand that getting you the best deal is what will keep you coming back and keep the referrals coming; ergo this nifty review! Thanks Larry! read more

Audi Pasadena - The first day I got my A3 I put some miles on it! Drove it up to Seattle to meet up with my Sis and her A5 for a shoot on Alki Beach. - Car Dealers Near Me - Pasadena, California

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I've been in the market for a new vehicle for about 3 months now. I've called every Audi dealership in a 100 mile radius and I must say no one has gotten close to the level of customer service and pricing that I received from Larry Gootkin and Joe Najar. These gentlemen found me the perfect vehicle (Audi S4). They quoted me a price that I couldn't refuse before I even walked into the dealership! I walked in and finished the process extremely quickly. The fastest car buying experience ever. If you need an Audi, definitely call Larry or Joe. These guys are the best. They earned a customer for life! read more

Audi Pasadena - Car Dealers Near Me - Pasadena, California

Audi has been emailing me lease offers for months. I've emailed them back several times about trading in my almost up lease for a new car and even had my assistant call but alas, no service. This would have been my 4th Audi in a row. Today I went in. About those cars advertised at $349/ $399 a month well-- according to the salesperson they probably don't even have those cars and they require about $3500 upfront money to get that deal. Okay.... As part of her pitch packet she is also telling me I'm entitled to a $5500 ish credit for a recall on my current car as part of the trade in. Somehow after their "special math" they can only offer me a lesser vehicle, A3 sedan (not the advertised A3 hybrid) for a substantially higher price. I'm not sure how a $5500 credit can't cover a $3500 down payment...but according to her, no. And no. Sigh. Who has time for this nonsense? Not me. read more

I had the Most worm welcome and got a solid hello and I'm here for you ...! Nick and Alvin were simply the best and truly AMAZING human beings and will do whatever it takes to get you in to your Next Audi...! So thanks so much guys and Steve at the end doing your paper work .! Another Solid guy, no BS and real ..! J'aDore my experience.. You have a new Family member VatChe' ..!! read more

Audi Pasadena - Car Dealers Near Me - Pasadena, California

What a hard-up money-hungry mill this place has become. They really nickel and dime you for everything. $300 just to hook my car up to a computer and diagnose a problem?!? After buying a car from them and getting maintenance for many years, you think they would treat you as something other than cash flow, but not so! I will be avoiding this place from now on. read more

My boyfriend helped me find and negotiate a price at Rusnak Pasadena. He was contacted by Larry Gootkin who is a man of his word. I don't know much about cars and negotiating and my boyfriend had told Larry that I didn't want any phone calls and he never called once! When we got to the dealership Larry greeted us with a huge smile and immediately thanked us for being on time for our appointment. I appreciated him noticing that we weren't there to waste his time and thus he knew not to waste ours. We did the test drive real quick in the car I was interested in and when we sat down to see the quote it was EXACTLY what my boyfriend had negotiated with him. He didn't try to find a loophole or anything or try to confuse us with nonsense. After we went through the finance process he spent a good hour with me in the car making sure I got the hang of the functions in the car. He even reminded me that if I were to go through a drive thru car wash I had to remember to turn off the windshield wipers or else the auto wipers would turn on and get damaged. He really went out of his way to make sure I would understand the responsibility of being a car owner. I definitely recommend going to Larry for any questions and concerns at Rusnak. He didn't pressure me or try to convince me of additional things I needed. He's also followed up with me through email and phone calls to ensure I'm enjoying my car. His customer service is top notch. read more

If you are going to this dealership, make sure you don't work with David Carter. Rude salesperson who will change the terms of the deal on you last minute. Ask for someone else. read more

We visited four car dealers today! Fletcher Jones Newport Beach, Lexus Newport Beach , Lexus -Cerritos and finally Rusnak Audi Pasadena. Thinking about changing cars. All were great experiences! FJM - my husband and I test drove a car on the freeway and through streets. Lexus - just got in the car and drove off BY OURSELVES ! once again freeway, and streets. In Cerritos we couldn't drive, didn't have the car we wanted. But they were helpful and nice. Ok now we drive to Rusnak Pasadena. Doors wide open so it's HOT! We HAVE to sign a waiver, show drivers license in order to test drive a car. Ok, not bad BUT in order to test drive a car... had to take my temperature... what???? Put on gloves. Then I drove the car, salesman in the back seat and my husband had to stay behind. I got to drive around the block, really?? ... then we switched, I got to stay behind. Our sales representative, Raffi was so nice and knowledgeable. He asked how we liked the car....ok but ... I would never buy a car there after the excruciating nonsense that we had to go through!! Apparently these are the requirements at ALL Rusnak dealers... so psych up if you are planning on going to any Rusnak dealerships! Gee wonder why the place looked so EMPTY ! We were at three other dealers TODAY and they were hopping... Never going there again, don't need a new car that badly. read more

Had a great experience coming here to buy my car. Everything felt extremely safe and clean with COVID regulations, and I felt very comfortable the whole time. A special thank you to Larry Gootkin who helped me purchase my car. He was extremely knowledgeable and friendly and made the process super easy and fun! Definitely recommend coming to this dealership and working with Larry! read more

Audi Pasadena - Car Dealers Near Me - Pasadena, California

I just purchase my car couple days ago, and I recommend Rick if anyone wants an Audi. He tried so hard to get my dream car since I have some certain requirements. Evan though have some issue with finance part, everything is good at the end. Appreciate his work, look for Rick and he can help you with patient. read more

Audi Pasadena - Love it - Car Dealers Near Me - Pasadena, California

I cannot express how thankful I am for meeting Larry at Pasadena Audi. After going to 2 previous Audi dealers closer to my area (Valencia and BH) and walking out empty handed for different reasons, I was surprised on the great service I received at Pasadena. Larry took me on the coolest test drive I have ever had with any car I've ever purchased or leased. I was even more excited and thrilled when Larry and Warren were able to make me a deal on the SQ5 that I was comfortable with. This is my first luxury sports car and I can guarantee you it won't be my last Audi. We've already shared our awesome experience with friends and family so they know where to go. Thank you guys! I love my car! :) read more

Audi Pasadena - Car Dealers Near Me - Pasadena, California

I'm posting this on behalf of my girlfriend and I do approve this message. I absolutely hate car shopping! I've needed to get a new car for a while but have put it off...but i broke down and did it BEFORE my car broke down ;) I just purchased a beautiful new 2017 Audi Q5 from Rusnak and the experience couldn't have been better. Our salesman Ricardo Torres was fantastic. Not pushy, just helpful. He got me into the right car for me for the right price for my budget. He provided exemplary service and even delivered the car to my house. Upon delivery he gave me a tutorial of how to use all the technology since my 2004 4Runner had none! Huge appreciation! Thanks Rick and thanks Rusnak! read more

I love cars, I know everyone says that but I honestly do I have a personal passion and when it comes to getting a new car I just want the color/combo that I want. My journey started with trying to locate the new S3 in black with red interior, I live all the way in San Diego and obviously went to my local dealer however the vibe I was getting was not friendly and the prices way above reality. For me more so than the money it's the experience of buying the car and the human factor. Then I went up an hour north hoping to get a better price, however same lack of human touch existed and prices although we came back from Pluto to maybe Mars they were still very distant. I was almost giving up on getting an S3 (my first German car, I've always driven Japanese sports cars) ... but after driving the S3 once I knew I wanted it. I saw it at one dealer and they just wouldn't budge on price... long story short I found LARRY GOOTKIN and my cards changed. Without even meeting him he was the only one that cared enough to meet me back on earth with pricing and he was so pleasant to deal with. They didn't have the car but Larry did his best to secure the car and I even signed all the paper work remotely. I only met Larry once I traveled 2.5 hours north to Pasadena to pick up my car and he was exactly how I pictured him. Very amazing salesman and human, def ask for him if you are looking to get the best price and someone who is on your side. Thank you Larry and Rusnak for securing the exact car, color combo and car I wanted. Really appreciate all your help! read more

Audi Pasadena - 2017 Audi S3 - Car Dealers Near Me - Pasadena, California

I just got my Q5 last weekend after almost 3 months wait (I custom ordered the options I wanted). My sales rep - Beshoy is an excellent sales person to represent Rusnak Audi. He is prompt in response, polite, professional, and knowledgeable. I live in Northern Cal, and willing to come a long way to buy a car at Rusnak Pasadena Audi, not only because of the price but also for the excellent service (the entire crew). The car I ordered was cleaned and ready to go waiting at show room as soon as I walk in. Beshoy went over every little detail with me. It was a pleasant car buying experience working with him. I would highly recommend Rusnak and Beshoy to my friends and family if they need an Audi. read more

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It was time for a new car after dealing with an American brand that turned out to be a lemon. So I decided to purchase a German car. Initially I was looking at the a4 or a6. Once I drive the S4 I was in love with the car. It look nice and had the power I was looking for. The only issue I had was the sales person was really pushy wanting me to buy a black one when I wanted a blue or silver color. I informed the sales person that I would come back when I was ready and decided to go to another Audi dealer. I regret giving my number to the sales person in the beginning because he would not stop calling me everyday trying to sell me the black s4 when I had told him I was not Interested read more

Audi Pasadena - Black s4 car he wanted to sell me - Car Dealers Near Me - Pasadena, California

I wanted to leave this review for Audi Service Department. I don't drive a Audi, I have a GTO Pontiac. I got a flat and tried putting air at the gas station. Unfortunately the air machine was not working at the gas station and I was a little devastated because I wasn't sure how far till the next gas station and my tire was sitting on the rim. I pulled into Audi thinking they would turn my GTO away because it wasn't an AUDI and they came to my surprise that they offered to help me out. When they checked out my tire that I thought just needed air, turned out that I need the spare on... so they assisted me with that at no charge.. I'm great full for their service departments effort!!!! They really put the T IN TEAM WORK!!!! And great customer service! Thank you Danny Martinez, Henry, Marco and Ulises and the service manager for making it happen! read more

Top-notch dealership and overall car buying experience. Prior to this purchase, I was a BMW loyalist with my past three cars all being BMWs. Having recently welcomed a baby into the family, I was in the market for a crossover and had my eye on an SQ5. Met with Larry Gootkin and he was welcoming, friendly, and very knowledgeable about the vehicle and features. During the test drive he continued to educate and impress with his knowledge. Larry worked to get us a price we were happy with and and the sales process was quick and easy. The entire staff was friendly, the facility was clean, and we highly recommend Larry Gootkin and the Rusnak/Pasadena Audi team. Looking forward to making many memories with my family in my new Rad Dad Mobile! read more

Audi Pasadena - The mean machine (SQ5) and Larry Gootkin lookin' fresh! - Car Dealers Near Me - Pasadena, California

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The negative reviews here about their communication still ring true. My car was ready for pickup today. I sent my service advisor a message for the ride service, called the service center and my service advisor several times, and I never got a response back. Now the shop is closed and my car is now at the shop for another night. Their lack of contact, not answering phones, and not calling back in a timely manner are impacting customers immensely. read more

Service Review* First off, service guy Johnny is awesome. He's sweet, personable, and gets the job done. I always try to complete the surveys to give him a good review, but I can't access the link.. Probably cause I don't have a FB. Not sure. Anywho, my car has been there three times. Those times, the service was completed quickly. I live far from this place but good customer service goes a long way, and I'm willing to make the drive. I get a loaner while my car is there so I can still run my errands. There's also a comfortable waiting area and valet right when u pull up so no worries or hassle trying to find someone to help you out. My Audi is warrantied up the butt, though this place has never taken advantage of that by changing things out that aren't necessary. I guess it makes me trust them a bit more, idk. read more

Audi Pasadena - This is my black beauty - Car Dealers Near Me - Pasadena, California

Worst customer service. I have left multiple Messages with no call back. I'm now on eternal hold. I purchase a pre owned Audi and it's been in service 4 times in a month. Now it's down again and no one will Help me. read more

The friendliest car buying experience to date! Matt went above and beyond to make our experience outstanding. He made sure we were comfortable and taken care of through the WHOLE process. He offered an endless supply of laughs, warmth...and bottled water. Rusnak Audi felt like a home and family by the end of the weekend. The manager and Matt worked as a team to find us a perfect fit. They didn't stop until we were happy in our A3 e-tron. I wish we could buy more Audis, because it would mean going through this process again. We savored every moment. It was just that good. Not what you would expect from the car-buying experience. Instead of a chore, it was the highlight of the year. Thank you for never giving up, Matt. Ask for Matt Dowley. You will be in great hands! read more

Audi Pasadena - Picked up the car of my dreams and couldn't be happier! - Car Dealers Near Me - Pasadena, California

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I had lived on the central coast and had my Audi A5 serviced at Audi of Oxnard....Great place! When I made an appointment at 8am ...the service sale person would come out and greet me. Very personal greetings and had my car info taken right away and a loaner car waiting for me as I ask for when making the appointment. People were so polite and attentive. I really miss that place. Now I had to move to alhambra due to work. Audi of Pasadena is the closest to me and it was time to service my Audi. I made an appointment at 8am and request a loaner. The day of my appointment I arrive at 8am and notice many other cars come driving up behind me and parking. An service attendant meets me as I drive up and tells me a sales person will see me inside. I waited 20 minutes and no one comes to meet me. I notice the other customer behind me are being service by some one. I'm wondering is 8am the only time available for appointments because so many cars arriving? I go back outside and the same attendant tells me to wait and some one will see me. Meanwhile I tell the attendant I had requested a loaner, he assures me to wait for service person and shows me they had 5 loaners. As I am waiting the service people are giving out the loaners until all are gone. I had no way to get back home. Again I waited for additional 20 minutes and not being service but being told I am next while everyone else are being helped. I finally realize this Audi dearlership is not a customer friendly place..so I left. I will not come here again and hope others will not also.... It's really sad that this continues poor service, selected customers only . I give one star and only because it was close to my home. read more