MY EXPERIENCE AT AUDI SOUTH AUSTIN Some Context: I have purchased 3 new cars over the last 4 years through Mercedes-Benz. I deal with Mercedes because you get what you pay for including the car buying experience (Which is an exciting and personal event!). What I experienced at AUDI SOUTH AUSTIN was a carnival of embarrassment. From the piss-poor bait and switch tactic, to the nearly outward racism. I'm a tall, wealthy white man and I deliberately dressed the part of someone who doesn't have two nickels to rub together, with the IQ of a house plant when buying a car. THE DETAILS- We had nearly come to an agreement on a brand new 2022 AUDI Q3, a compact SUV with only 10 miles on it. The agreement was $1,000 down and $570 a month to purchase the vehicle. Obviously I was quite excited and it was evident by my speech pattern and body movement. Their biggest mistake was attempting to take my excitement and use it against me to harvest a higher monthly payment. "The Cooler" Graham Craig-Crouch, a nice kid, put right out in front for all to see because he is non-threatening. Graham came and went, as car salesmen do when bargaining for a better deal. Graham disappeared for 45 minutes and I started to realize this was the war of attrition starting. I gathered my sword and shield (and my smile! This is what I live for!). In my head I thought.... It's been too long. Here comes the part where I'm supposed to get excited and impatient and start signing my name on any dotted line he tells me to. I thought to myself " He's going to come back with a higher number than we already had.... I know it. Banking on one's impatience, as expected, the number came back to me at $633 a month. Higher than the $570 he walked away at... ( wait ... what?). What's even funnier is who came back with the number. To deny that the world today is racially charged is a brazen affront denial of our reality. AUDI SOUTH AUSTIN used a black man as a stooge. It was an insulting and cheesy attempt to guilt me into buying the car. ( have I lost you yet? Do you deny low-grade sales tactics? Is it your first day on earth?). I assume they think a well-off white man wouldn't have the heart to say NO to a black gentleman. The evidence is how long Graham was gone, and the fact that a DIFFERENT PERSON came back.... WITH A HIGHER NUMBER! This man is known as " The Closer" in Las Vegas gambling vernacular. The best part is... Graham was standing right there too! We had already established a light and funny rapport with Graham, why would they send another person to us? AUDI SOUTH AUSTIN used embarrassing and cheap tactics to try and guilt me into purchasing the car! I imagine the talk went like this... " Graham.... Can we get em' for $670? " Graham saw I was no BS at this point ( about two hours into the car buying experience) and he told the boss " No, we cannot get him for $670." So the boss turned to the only black salesman and said " Ok, Same game plan as yesterday and the day before, and the day before that, Sonny- go close this deal at $630." Use perceived white guilt to slam-dunk a higher monthly payment (which I imagine most people fall for!) The entire experience was a festival of shame and turned me off to the car company as a whole. AUDI SOUTH AUSTIN preys on low-vibration emotions and kindergarten-level mind games. I felt like it was implied that I believed black people were below me, and it was just a given. Like I started off racist walking in, and I had to buy a car from the black gentleman just to get out of the red (so to speak). SORRY AUDI SOUTH AUSTIN, I'm a Christian and I believe all humans are created equally. You are a racist and vexing group of nearly-autistic clowns. You lost thousands today because of your foolish naivety. -Jack read more

I had a major mechanical problem with my car and it was in need of repair. I live in San Antonio only about 3 miles from Canender Audi, so I called them in an attempt to bring my car in for service. Unfortunately, Cavender's VERY BAD at answering their phones and returning calls, so after a couple disappointing failed attempts to make an appointment, I decided to give Audi South Austin a call. All I can say is WOW! The professionalism and courtesy this dealership displayed was way beyond my expectations. I can count at least seven messages on my phone over the course of one week where Audi South Austin actually returned my call, followed up with me on previous conversations and called me with updates. They made me feel like my business was VERY important to them and that I personally was VERY important to them! So, I'd like to thank James, Sam and Chelsea for all their work in getting me in. A HUGE Thank you to John, for helping me once I got there and all the updates on how the repair was going over the two weeks it took to repair the car. Thank you to Omar (one of the R8 service technicians) who actually spent some of his time explaining some of the cars technical issues to me. In summary, the owners of Audi South Austin (Hendrick Automotive Group) should be pleased to know how well these individuals represented their corporation. I hope Hendrick recognizes the employees that I mentioned above for their outstanding customer service!! Oh, and thank you to Britney for the follow up call asking me if I received exceptional service. If you haven't figured it out by now, the answer is YES I did!!!!!!!!!! read more

Never thought I'd see the day I'd give a five-star rating to a dealership, but Matthew Malloy at Audi South Austin is the real deal. He is honest + straightforward, extremely personable, and partners with you in order to find the best Audi for your needs at a price that you're comfortable with. This was my first time purchasing a car, so I'll admit that I was very apprehensive of the process. I began my search by emailing the dealership Thursday evening after close. Matthew responded via email by 8am Friday morning, and asked how I prefer to speak - call, email or text - which seems so trivial, but makes such a difference when we all have things to do during the work day. We worked through numbers quickly via text, and I came in and closed on a 2015 Audi within two hours that afternoon. Completely painless, and I was totally at ease with the entire purchase as I knew exactly what I was walking into (but ended up getting an even better deal on a more beautiful car... I'm not complaining!). The dealership wasn't stuffy, the negotiation didn't feel like a power struggle, and everyone on staff was so kind. Matthew worked diligently to get my Audi shipped as quick as possible thereafter as the model with my specific specs was not in stock. He let me know that if it hadn't arrived by Monday, he would pick me up before work and get me into a loaner in the meantime. Do all the heavy lifting so that I would have a vehicle to drive in the interim... something he did not have to do, but happily obliged. Matthew then called Saturday morning (less than 18 hours later) and let me know the car had arrived and was going through detail and inspection. Mind you, Matthew was able to connect, sell, and ship my Audi in less time than it took for other dealers I had reached out to - BMW, Mercedes, etc. - to return my call. A few hours later, I was able to virtually walk in, drop off the check (as we completed paperwork the day before) and drive. He also made the delivery a personal experience, and took time to be sure that all my settings were customized before I left (and to be honest, that's sort of the most important part for a woman). :-) In short, I've had my Audi for a grand total of 72 hours, I'm completely in love, and I've already referred four people to Matthew. He's someone worth trusting no doubt, and I'll return to him again without fail to buy my next Audi. Do the same, and you'll end up finding yourself a friend and saving yourself the headache. read more

I had an exceptional experience at Audi South Austin. I cannot give enough compliments to the team who helped me through my new car buying process. Paul Walker was who I worked with directly and I could feel his passion when he showcased me a variety of vehicles and spoke to what he loved about those cars. He truly loves Audi and it showed. The test drives were great as he thoroughly thought out the routes to highlight the features for each car we drove. Deborah Reiter was the New Vehicle Sales Manager I worked with and her & Paul worked diligently to provide proactive updates on the exact vehicle I was looking for. When we found out it would be a 2-3 month lead time to get me the exact spec I was looking for, they jumped through hoops and scouted out a car that I am now more than satisfied with to ship into the South Austin location. Charles Moradi from finance made sure to explain all the terms of the contracts to me carefully rather than rushing through to get me to sign the docs. Overall, my experience at Audi South Austin was 10/10 and I would highly recommend this dealership to anyone looking to have a great experience. We all know car-buying can be stressful and this team ensured I was overly informed throughout the process and in the end that I was making an educated decision that suites my automotive goals. read more

I don't give any car dealerships a 5 star cause they make you wait too long. However, Matthew at Audi south did a great job. He was able to get me a new Audi A6 for a great price and I got out under 3 hours. Overall, a really nice sales team and they weren't pushy. I felt like I got a good deal and they were very professional. read more

They can't see you until next week even if your steering may completely go out. Premium plus Audi Q5 is so ancient (2014) it's not priority. 'Try not to drive'... thanks Audi ! 4 year old car =relic ... good to know. read more

I am late on my review - bought my car over a year ago from this location. Prefer this location over the one up north. Had a bad experience with North Austin store. But folks at this location were nice. My salesman was great. Not pushy, not condescending (like N.Austin sales), and he was also very funny. I felt like they heard me during my negotiations and were able to meet me on my level. I walked away with a car I wanted at the price I wanted. Note to buyers, always do excessive research on your choice of vehicle so that you can ask important questions and clerly communicate your needs and wants to the salesperson. It will save quite a bit of time for both parties and there won't be a need for building up unnecessary pressure on yourself. read more

This review is only on the service department. Michelle is amazing. I've been going to her since she was at the North Austin location and she truly rocks! Every time I've had to bring my car in, which is rare, I've been treated like family. They do a great job with anything I've brought in and I always leave knowing I'm well taken care of. read more

I met with a sales team member after he nicely delivered a test drive vehicle to me. I went through all the features and listed out EXACTLY what I wanted in a car. He didn't listen. He tried to push a different model to meet my price point. He tried to push used cars to meet my price point. I clearly stated what I wanted and because it wasn't on the lot, I walked away without an Audi. It was the most ridiculous car buying experience I could have imagined. I bought a competitor instead. The competitor ordered the car I wanted.... exactly the car I wanted. And it was the price point I knew I desired and had figured out to be fair. read more

The service is fantastic! I drove in with no appointment and they attached my front license plate with no problems. (At Audi North they would not attach my front license plate. It requires drilling.) But what was even better is Carlos Mora the technology specialist at Audi South spent time with me explaining so many features of my new Audi Q5 plug in hybrid. He answered all of my questions. Carlos was articulate, thorough and patient! I will recommend Audi South Austin and my new Audi Q5 plug in hybrid that drives like a dream. read more

My experience at Audi South Austin was wonderful. Michael Blevins was incredibly helpful and he took very good care of me and my car. I will not take my car anywhere else in Texas from now on. read more

Since the day I bought my Q7 at Audi I have had nothing but the most amazing customer service I have ever experienced, ANYWHERE. And the staff there, especially Kimberly D., will do everything they can to make you a happy camper. The professionalism, the attention to detail and and the comfort from purchasing to servicing are all 10/10. Very luxurious atmosphere as well, makes you feel like a king or queen while waiting to get your car serviced :) read more

Audi South Austin - Showroom - Car Dealers Near Me - Austin, Texas

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I don't know what to say about this dealership . If you own an Q7-Q8-A6-A7-A8-A8L and R8 for service find a dealership that will give you an equivalent loaner as your car. This dealership doesn't give anything the same as your car they give u A3 I'm like wth kinda dealership is this specially when they keeping your car over night I deserved an equivalent trade for my car as my loaner. If it was just 3 hours same day service then I'll take the A3 to get me around for 3 hours. But keeping my car over night For an an A3 loaner I don't think so!!! I will never come here.. I wish I remember the name of the guy rep. As my car didn't get continued to get service I didn't get his name lol he said they never give out no higher than A3 as loaner car.no way will never leave u my over 100 thousand dollar car for an A3 loaner !!! So I called Dallas audi dealership they will provide me equivalent loaner as my car while they do my service .... read more

I recently purchased a 2005 S4 with 51500 miles from the dealership. I wanted a reliable used car with all wheel drive, and A/C. My daily driver and only vehicle at the time was a 2014 GT500 and that car is terrible whenever it drizzles or when temperatures are less than 50F (wheels spin even at very low RPMs). This is my first Audi, my first interaction with a Roger Beasley franchise and one of the few used cars I've purchased. I think this is my 25th or so car purchased for myself at a car dealership and 33rd or so overall. I have also had a Virginia car salesman license so I consider myself a bit experienced when it comes to buying cars. Needless to say I was disappointed with most of it. I had previously equated the Audi brand equivalent to that of BMW and Mercedes and would think that the level of service, attention to detail and presentation of product would be second to none but I was re-educated in my naivety. The vehicle itself would be a great purchase if the air conditioner worked. Unfortunately it was pretty cold during the winter so I couldn't test the A/C before I bought it. Overall I'm satisfied with the performance of the vehicle but disappointed that the vehicle was advertised with A/C when it didn't work. I had a pre-approval for a loan but decided to let Audi South try to beat my rate. The vehicle is over 7 years old which would not fit the criteria for most banks. Anyway Audi shopped my loan at 5 banks, with 4 rejections and 1 counter offer. When I worked in the business, we would only hit one bank if the credit report came out so-so but if it was a A+ client, then we could mass hit several banks to try to get the best rate. Unfortunately when a finance guy does this, he's just trying to make his % points and doesn't really care how much he lowers your credit score by these repeated hard hits. So I was disappointed in that regard. My salesperson was John. He was busy with another customer but just gave me the keys and let me test drive it wherever. I was satisfied with the vehicle. Negotiations for the vehicle went smoothly, not too much offering and counter offering but my initial offer was a realistic price for a vehicle that had no work put into it (other than trade in). However I wish they had stated that the vehicle only had 1 key, which would've affected my offer on the price. They didn't tell me that fact until I asked for the second key as I was about to drive home. It had a current Texas state inspection but I had thought that most dealerships would just put in the basics, oil change, new inspection and basic repairs before putting it out on the lot. Apparently this is not the case at Audi. It was night time when I bought the car, so I didn't notice that there were black socks wrapped around the lap belt buckles because the plastic covers were no longer there. LOL, never had a vehicle's parts replaced by black socks before. I haven't seen that even at shady used car lots or even private sales but from an Audi dealership, this is classic. The dealership said it would be $610.00 to replace the parts. They mailed me a letter saying that they need to do an emissions test (for the green sheet) since this vehicle was previously titled out of state so I had to bring the car back in. Okay so my temp tags expire on 3/5 and you send me a letter on 2/18 (dated 2/11) saying that you're going to have an issue with giving me my plates and my registration? I guess it wouldn't be that big of a deal for them that they didn't think I would want to be informed as soon as possible so I can schedule a drive down to south Austin. Not sure about most people but I try not driving through Austin for whatever reason, EVER. I just dislike traffic and 20 miles seems to take 1 hour or longer each way every time. Anyway I agree to drive down if they would at least troubleshoot my A/C problem. They agree. I lose about 4 hours of my life to this trip along with gas. They give me a new state inspection, no charge but stated that my A/C has a leak and they put dye in it and repairs would be discussed. I don't think they should've advertised that the car had A/C if it didn't work. It would definitely have discouraged me from even looking at the car and I definitely would not have bought it, especially since car interior temps get up to 125F in the summer here. I could've bought a brand new commuter car for the same money so I am disappointed with the experience. I had considered Audi a luxury brand and expected certain things out of a dealership. Overall, this is what I got out of Audi South Austin. You have to specifically direct, ask, etc through every phase of dealing with them. Audi North Austin (owned by the same people) didn't even fill up my friend's brand new Q5 upon delivery because he didn't remind them. Nevertheless, I'm sticking with BMW or Mercedes in the future and would not buy a used car from anyone unless it's a certified pre-owned from Dallas Audi. read more

I drive roughly 25,000 miles a year which requires regular maintenance and the occasional unplanned stop for things like a nail in a tire, so I give this high rating having been to Audi dealerships all over Texas. From when they opened this dealership to every visit i have had, every experience has been nothing but positive. When the dealership first opened I was driving a Q7 TDI that I had bought out of state, that did not matter to the team a Audi South. The service team treated me like I had bought the vehicle from them and the sales people were always polite and up for talking cars knowing I was not in the market. Unfortunately I suddenly became in the market for a car when my Q7 was stolen from downtown. I had to call the dealership to cancel my service appointment, and they said what ever they could do to help get me back in Audi they would do. Having waited 4 months for my first Audi I knew replacing it would be a challenge. After driving several vehicles I decided to replace my car with an A6 TDI which was looking like a 4 month wait. The dealership took a less profitable option and got the car I wanted from a dealer in Dallas and paid to have shipped to Austin. I am a happy Audi owner and a huge Audi South Austin Fan. read more

Best service ever on a nagging warranty issue. Michelle and Michael are amazing. The service department is prompt, courteous, meticulous, with many add ons covered that would not be available at other places. I highly recommend the service department at South Austin Audi especially since I purchased the car used. They treated me and my car like family. Thank you read more

We had such an enjoyable and easy time working with Audi South Austin. The entire staff, but specifically Geovanny who helped us, we're so wonderful, and informative. Can't recommend this location enough! read more

Matthew Malloy was such a pleasure to work with. Buying a car from out of state can be a bit daunting, but Matthew was awesome and he was able to put me at ease. This was the smoothest transaction ever. He personally picked me up from the airport in the car I purchased, and that was such a cool gesture. I highly recommend seeing Matthew, he can do no wrong. Would definitely consider buying from here again despite living in Los Angeles. Hats off to you guys! UPDATED REVIEW: Before purchasing my car, I checked the CarFax history, which was clean. Confirmed with the salesperson that the car hadn't been in an accident. Fast forward half a year later, I'm getting the itch for a Golf R and I attempt to trade my car in. Guess what? CarFax was not clean! My vehicle had been in an accident and they didn't disclose this when I asked. They flat out lied to me. The manager at this place is just as bad. He basically blamed me for "not doing my due diligence" and told me that I should've test driven/checked out the car before signing anything. Ugh, I'm buying a car in Austin, TX while living in Los Angeles. How was I supposed to do such? I was reliant on the salesperson's input and honesty. He was completely unsympathetic, and completely backed up his salesperson who FLAT OUT LIED TO ME. (salesperson was no longer an employee at the time of this conversation) No wonder none of our phone calls were on the company phone. All of them were via mobile phones. Thus, no recordings of our conversations. Those recordings would've proved that the salesperson intentionally deceived me. No concessions, no apologies, nothing. The promise of sending me the accident report and photos of previous damage was not kept. Jeez. Such a simple thing and you couldn't even follow through with. What a joke. Bottom line, don't trust salespeople, don't trust their managers. They may work for a high line automotive dealership, but they are completely lacking in class. Never again. I hope your dealership gets shuttered. A bunch of lying, conniving bastards. read more

In the last 9 years my wife and I have purchased 4 cars from Marcio Fujita. 3 cars from North Austin Audi and 1 recently from South Austin Audi. Without fail Marcio has treated my entire family with professionalism and personal care. We've visited Marcio over three dozen times while we've been shopping or just when we want to see the new models or dream about buying an S7. Marcio is extremely knowledgeable about his products, far more than any other luxury car salesperson I've engaged. He can talk at a car geek level and genuinely has pride in what he's selling. He doesn't press hard for the sale and he knows these are big purchases and is available to help in way possible, from financing through service. Since we've worked with him for so long across multiple purchases, we can unreservedly recommend him for your car purchasing needs. read more

A++++++ service from advisor Michael Blevins. This gentleman went above and beyond his call of duty getting my vehicle serviced under factory warranty. From personally taking my vehicle home to me AFTER he got off work to switch out their complimentary loaner, to dropping back off my spare key at the house the second time around! Would highly recommend seeking out Mr.Blevins for any Audi service. read more

I cannot say enough about John Cummings in service. He's friendly, efficient, flexible, attentive, and a problem solver. He has gone above and beyond for me in various situations, and some were a bit unique (no thanks to my ex). John is an advocate on my behalf, as he trail-blazes claims for me with my Audi warranty, and always finds the best avenues for savings with Audi Care, and general maintenance needs. He also gives great advice to benefit me in my decision to purchase another Audi. He's a real gem of a gent, and Audi South Austin should be proud to have him on the team. He truly earns every bit of my business in that facility, and I'm sure quite a bit more from my fellow owners. read more

I cannot say enough good things about this place. We bought our car here and have had it serviced and installed new parts many times and never been disappointed. We live north Austin but always make the drive for this reason. Everyone is extremely friendly, professional, and knowledgeable. Also when we bought our car, this south location gave a way better deal than the north. The north location is very unprofessional to say the least. read more

Best car-buying experience of my life! The team at Audi South Austin was amazing! John, our salesperson, was knowledgeable, kind and did not pressure us at all. Deborah gave us a great deal and was transparent, pleasant and she pushed us to get the exact car we wanted - right down to the shade of white - even though the car we chose was not on the lot. Charles helped us with the paperwork on our financing and did a great job of explaining the available options, but not pressuring us into ones that did not make sense for us. I can't say enough about this dealership. My wife is already talking about buying her next car from Audi South Austin and I plan to tell the whole world about the best experience I've ever had with buying a new car! Donna from South Austin read more

This place deserves 0 stars. I went twice to this dealership to decide on one specific car I had found online. I just wanted to see it in person the first time. I went in for a total of 20 minutes in and out and met Patrick Deese. He was assigned to me and I get that these dealers need to make their money, whatever. I could care less about being "pressured" about buying a car but this guy was flat out rude. Immediately after I looked at the car and decided I'd keep looking and keep this car in mind. It was "why? whats there to wait on? No one is going to buy your car right now. This car is one of a kind" blah blah. The words weren't even the rudest part. It was his character and aggressive tone towards us. I am not sure how a dealer could be so UPSET after only spending a total of 20 minutes in the dealership. We even apologized and said we didn't want to waste his time so we'd get back to him. We left and when I had time to go take a look again on a random day off he took me to actually drive the car. I felt uncomfortable being alone with him and wished I had waited for my brother or bf to go with me. I originally wanted another sales man but they looked up my name in the system and tossed me back to him. The time I was there by myself I tried not to really speak my mind because that oddly always started an argument/disagreement with him. EW it was just so uncomfortable. When I sat in his little desk area waiting for my brother or bf to show up I had mentioned that I had seen some similar cars to the one he was showing me, at the Audi North site. This was when he lost it. He immediately raised his voice and said "I DON'T CARE WHAT THAT PLACE HAS UP, THAT CAR IS NOTHING LIKE THIS CAR AND THAT'S A FACT". I almost lost my F**KING composure when he went off on me. First of all, obviously the cars weren't the same. I was literally just stating that I had looked at others that looked damn the same to this one. And I mean the car's difference is just a damn digital screen on the speedometer. THAT'S ALL that's apparent. Outside looks the same and everything. Same type of car and whatever else. To be quite honest I could care less about an engine because I'm a girl and I want something that looks nice, works and stay's around my budget. Lastly, no one speaks to me like that, not even my MOTHER. Anyhow, I calmly swallowed my anger and told him that he was being rude and that for sure wouldn't make me want to buy this car instead. To top it off I KNOW his coworkers next to him heard his tone and heard the entire aggressive tone and they just looked the other way. I was the ONLY COSTUMER IN THERE!!!!!! My bf got there and let me just say it got worse. We tried to negotiate around my budget and maybe that car isn't worth negotiating to them. Whatever the case me and my bf tried leaving because honestly he was so terrible that I had lost interest in the car just sitting there. He was very strict and yelled back and forth with my bf. Then he would "try" to give us a deal. The deal wasn't worth it to me and his financing lady tried coming towards the end to convince me to apply at other bank knowing I was already approved for a loan LOL NO. It's ALLLLL ABOUT MONEY AT THIS PLACE. Once I said no to applying for another bank she goes "well we close at 7". YEAH I KNOW, I wanted to be out of there just as much as they didn't want to be there. Trust me. I don't know if that's just what it feels like to be a 21 year old lady walking in to a "luxury" dealership alone but I'm not stupid Patrick and anyone else who was involved. He has to be the worst PERSON I have ever met. I will go spend my money elsewhere, maybe even Audi North lol. Since he mentioned " I sold 3 of these cars last week so I don't care if y'all don't get it. It will sale" LOL. Today I received a call from him asking if I was still getting the car and when I said no he asked why..... I proceeded to say I will buy a car elsewhere, I am not interested in buying a car with him in general and before he hung up without saying bye or anything I heard him go "pfffft" click. So there's that for y'all! If you aren't white or play the "rich" look don't waste your hard worked money on this place, please. I am so glad I didn't buy a car here. Especially not from Patrick Deese. read more

Excellent customer service. Jeff Korenak is my service advisor and he kept my posted on my car repair.

We have gone to Audi south Austin for many years to get our vehicle serviced. While the people that work there are good folks, they are consistently disorganized and not great at communicating. Once, when I came to pick up my car, they lost the key and I had to come back a day later. Another time I came for a state inspection only to be turned away when I got there because the machine was broken and had been broken for days but no one called us to cancel appointment. Getting loaner cars is possible, but sometimes requires appointments a week or more in the future. Luckily, our car has been really reliable and hasn't needed more than the routine services. On the upside, they have Peet's coffee freshly brewed in the waiting room! read more

I just had my Audi serviced, and it was a great experience. Believe me I rarely say that when getting my other cars serviced (Range Rover and Mercedes). Christina Turner and her team in service were so polite, efficient, easy, on time. I also had a nice loaner. Great job! read more

I'd been looking for a specific model Audi for several years and when I found it at this dealer in Tx I pulled the trigger on it and agreed to purchase within 2 hours. The mileage was right, the color combination was what I was looking for, and the car looked great in pictures so I didn't hesitate to put a down payment over the phone that day. I also agreed to have them ship the car to LA for $1500 on an open truck. Since this was an out of State purchase and I wasn't planing to fly out there so I decided to take care of the financing myself. I confirmed with the financing manager about the details and once I was approved I forwarded the info to her to start sending the paperwork to me. To make a long story short she sent out 3 different packages due to several corrections and finally came to the conclusion that the financing company used would not work with the out of State purchase. So I had to start over with another lender. By the time this was completed it had taken 2 weeks. The car was now paid for and ready to be shipped but there were other issues ahead. I get a call on a Friday just before noon saying that they won't put it on the truck unless I was there to sign off on it. They left me without any options so I took off toward LAX to try to get to Tx on time. By the time I got to LAX in traffic it was too late to board the last flight to be able to get to the dealer before closing. I had to drive 2 hours back again which meant that my entire Friday went to waste. The following week on Monday management called back and informed me that they would go ahead and load the car onto the truck even without my presence. Of course no one apologized having wasted my Friday! As for the trucking/shipping company, they wouldn't tell me the name of the company or how long it would take to get the car to LA even though they were charging me 2x more than the average cost based on mileage. That's when I decided to hire my own company and asked them to send my $1500 back. I was able to get a closed truck with 2 day delivery for $500 less. When I asked the finance manager to refund me their reply was that they would send my $1500 back once the car was registered (I don't know what one has to do with the other). I waited 6 weeks to get my plates but nothing was processed. When I called the manager he said he'd send the papers to me to go to the CA DMV myself. So these people have been sitting on it for 6 weeks and meanwhile I've been calling the DMV every week to see if they received anything. The rule at the DMV is that an out of State vehicle has to be registered within 30 days. I spent another few hours at the DMV to try and prove that this wasn't my fault and why I should not have to pay another several hundred dollars in penalties because I was late to register. I called the manager the following week and let him know how disappointed I was. I'm not surprised that he hasn't replied to me after another follow up email that I sent to him. All I was asking of him was to find and send me the spare and the valet key to make up for all the difficulty and headache they have caused. read more

I've been an Audi owner for 4 years and this is the best dealership I have encountered. They have exceptional quality of service. I went to a few shops to try to save a little instead of getting my car serviced at the dealership and found out Audi South Austin gave me the better deal. They wash my car when I bring it there and have free coffee, espresso and snacks. Brandon Bosserman is THE MAN. He answered emails for me about what was going on with my car, called when he said he would ( idk why but most dealerships will say they will call when the job is done and don't end up calling... douchey). I am so happy with the work they do. Definitely worth every penny read more

It was my first time here to get my s4 serviced and let me tell you, it was just amazing. From being greeted to the hospitality to the cleanliness of the facility, everything was amazing! They took great care of me and my audi! I will definitely be back for service and when it's time to get another audi, I'll be coming to these guys! read more

I had a really great experience at Audi South. I beg you, do not go to Audi North and waste your time. Audi South actually acts like they care and want to help you find the right car for you. Ron Tiner (Sales) + Marcio Fujita (Sales Manager) made an awesome team. As a female buying a car, I am often suspicious that they'll try to take advantage of that, but they knew I meant business and I wasn't messing around. They knew I had already walked away from the poor service at Audi North and were willing to work their magic and get the deal done. They worked with my budget and when the original model I had chosen wasn't going to work with my budget, they figured out an option that I was equally happy with. I didn't feel rushed and when I was torn between two options, they let me take one home overnight to help my decision. They understood that it's a big decision and wanted to assure that I made the best one for me. Ron and Marcio were always friendly, professional and responsive. I'm excited about my 2018 A6 Competition and am grateful for all their help through the car buying process. Thanks, guys! read more

Can I just say- amazing service and amazing environment. Nicest car dealership ever with the coolest employees. Love it!!!!

I was very impressed with the process for service. It took less than 10 minutes to drop off my car, speak with my service rep and get into a loaner. The option to pay online was also very convenient and make the pickup process smooth and efficient. I was on and out within 5 minutes. This has been the most painless car service I have ever experienced. Job well done! read more

Y'all, their service department is the best I've ever experienced. I've been working with Kimberly Dickens for a few years now and her communication skills are to be coveted. She kind, concise and has always worked in my best interest for my vehicle and wallet. Clay was also very helpful for stepping in on Kim's off day. Cannot say enough nice things about these guys and gals! read more

First time I feel disappointed with audi. I had an appointment at 9:30 to fix some thing in my car. And I called them yesterday afternoon, they tell me it's will take 2-2.5hours to get the job done. But when I got here this morning, they tell me they having a meeting today, so I can't get my car until later afternoon. God, I called them to make sure yesterday, why no one tell me that?????????? Just waste my Whole morning. read more

One of the best customer service experience while getting my new Audi. Low pressure and very professional. Special thanks to Sal Ahmed who called me back first thing in the morning and saved me a trip to San Antonio. Marcio also did a good job working with my budget. Thanks for keeping me in Austin Sal. Great job!!! read more

Truly a well ran dealership, from service to sales. Had the pleasure of dealing w/ Michael Blevins in service and Charles Fenner in sales. Very nice and very knowledgeable folks! read more

Even though I live north, I drive south to go to Audi South Austin & work with John. He helped my stepdaughter with her purchase after Audi North Austin didn't want to negotiate a good deal. My husband & I just upgraded our A4 & after stopping at Audi North because we were a half mile away, we remembered why we just don't go there and why the drive south is worth it. John helped us find the right car & we upgraded our car quite painlessly. I do wish the wait for financing wasn't as long, but it was a busy day. Overall, I don't think you could ask for a better experience buying a car, which is something most people hate doing so that's saying something. read more

My experience at Audi South Austin was a disappointment. The mechanics do not respect customer opinions as to their car issues and customer concern about their car. The service people care more about the money you give them and getting their loaner cars back on time than treating you with care and giving good customer service. My story: Car was vandalized. It needed a new transmission. Audi South had my car from September to December. I had to check in-between the months because only I cared about my car. They had it sitting outside accumulating dirt and rust. They would not have washed it not even one time had I not done due diligence to check. The service lady gave me attitude at me even asking for them to wash my car just once during 3 month period. After the fix which was delayed up to 3 months, they were pushy I get the loaner to them within a day. I told them I would not be available and yet they harassed me indirectly to bring it next day. I had to remind them my new transmission gave them 7k plus other fixes and that if I gave them ample time to fix car then they should give me ample time to return as soon as I can. Now my car makes grating noise in front. I had mechanic and service person test drive with me and when they heard the problem they blamed it on "cold weather". As customer and sole driver of my Audi, I told them that noise was never there prior to new transmission. They took offense and tried to put it on bad weather and that it wasn't their fault. Rather than help me try to diagnose it and be fair to fix a problem that happened after they reassembled parts of my car. On top of that, they want to charge me money to diagnose problem given it happened after transmission fix. Now I have to go all the way to Houston for better service. read more

i bought a vehicle in march 2019 and traded my old vehicle in . i just got a letter from the city of San Antonio about a traffic citation on my old vehicle THEY DID NOT TRANSFER THE VEHICLE OUT OF MY NAME ( REALLY I THOUGHT THAT WAS FIRST DAY STUFF ) this has never happened to me before and find it to be very suspicious i have heard that is how illegal aliens get vehicles and do'nt register them read more