Auntie Anne's is a legendary mall food staple! From walking down the stores and shopping, a warm pretzel here will always be your greatest friend. Food here is served within a minute. The bright lights here are really cool as well. If you're ever near an Auntie Anne's, you must try the mini pretzel dogs! read more

Auntie Anne's - Auntie Anne's Mini Pretzel Dogs - Pretzels Near Me - Hayward, California

Service is unacceptable. They had us waiting for 30 minutes although there were at least 6 people working and walking all over the place. I wish I could give negative stars to this place. read more

I normally buy stuff from here but today this morning before they opened I waited patiently for 11am and was watching the man making the pretzel, then noticed he never changed his gloves after touching so much stuff then he just comes back and continues to make pretzels dough.. that was nasty.. and he definitely needs more training. read more

Line wasn't long on a weekend. Staff was nice- two cashiers. Samples were given. Minus a star for not having sour cream and onion Minus another star for a tough dry pretzel I remember these pretzel being soft and chewy and warm! I was so disappointed because auntie Anne's is still at the mall and doesn't have their own location outside of the mall. I'm never here so I never get to get it as often. And they closed the one in Newpark Mall. I hate Southland but here we are. read more

Auntie Anne's at southland never disappoints as long as the food is fresh! I'd literally wait if I have to lol but it's so good when you're shopping around! read more

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I needed a snack and decided to stop here. I ordered the pizza bites and the hot salsa. I was debating on what to get as the big pretzels looked a little over cooked. The lady said everything was fresh. My pizza bites were so greasy and overcooked. I usually am a big fan of auntie anne's but these werent good at all. read more

Auntie Anne's - pizza bites - Pretzels Near Me - Hayward, California

I was so excited and happy to try auntie Anne again, since forever ago. The line wasn't too bad, but I was disappointed that it was burnt on the bottom. It was $6 each and I bought 2, my friend didn't finish his. It was good, until I tasted the burnt part and try to peel off all the burnt part by hand. I will not be returning to this long line in the future. read more

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I bought hotdog pretzels at Southland Mall Auntie Anne's. First of all , I was overcharged. Secondly, I ,myself and my grandson got ill after eating food ordered. I tried to speak to a manager but he refused to speak to me (on the phone when he was summoned). He didn't even want to give his name . Very unprofessional. I will definitely not return read more

I was there on Friday afternoon and the lady was rude I asked her for cheese she said $1.75 and she didn't not ask me if I wanted cheese with that . I will NEVER Come back to this business AGAIN.... read more

So rude employee! I will never ever dare to get even near this location . Just wanted to ask re price on an item before I'll buy it , I said , pointing on the hotdog sandwich if the price is the one posted on their menu on the wall. It will just be a yes or no but she told me to go in line. I need to know before I go in line to buy. read more

Auntie Anne's - Pretzels Near Me - Hayward, California

I wanted to pretzel dogs and they told me it's a 20 minute wait. They burned the pretzel dogs. How do I get a refund? read more

Auntie Anne's - Pretzels Near Me - Hayward, California

First time visiting Auntie Anne's at Southland Mall and was assisted by Ariana M and she was super friendly and approachable. This location is a lot different than Newpark's Auntie Anne's. At this location, every Wednesday if you have the Auntie Anne's Mobile App, you can get a pretzel for $1!! What a steal, I did not know or expect that to happen. That was a breath of fresh air, getting a fresh baked pretzel for just $1. I got my usual Garlic and Parmesan Pretzel and it was fresh baked, but could use some more of the garlic flavoring because I felt as if there was just not enough overall. Be sure to download the Auntie Anne's Mobile App to earn 10 point per $1 spent. Also, if you take the Customer Satisfaction Survey that is listed on the bottom on your receipt, you get a buy 1 get 1 free pretzel offer you can redeem on your future visit. read more

Auntie Anne's - Store Front - Pretzels Near Me - Hayward, California

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The pretzel was fresh & hot out the oven. It's just amazing how expensive things are. One original pretzel is $5.00

I stood in line, 6ft apart from customer ahead of me. Cashier was extremely nice and polite to customers before me. She calls me. I have a slight accent, there was plexy glass and I had two masks on. This cashier was extremely rude. I asked her if she can upgrade me to big cup of pretzel nugget in combo 2 and she got upset. I even thanked her when she brought my soda. If she didn't want to take my order or serve me, she could have asked her co-worker to take my order or told me to order somewhere else. read more

Auntie Anne's - Rude cashier. - Pretzels Near Me - Hayward, California

Tha food and drinks were great like always, but the customer service is a different story. I'm not sure if the young girl at the register was new, but it was a pretty awkward interaction. They used to have combo options and when I asked about it, she told me to give her a second, went to talk to someone, came back to the register with a blank stare in her face and just said ok. I proceeded to ask ok, yes I can order a combo and she says yes. No option, sizes or prices. Their customer service definitely needs help. read more

We ordered the bucket of pepperoni pizza bites and it didn't disappoint! There were 90-100 bite-size pieces which was perfect for a big group of people on Super Bowl Sunday. The dough was really spongy and fresh, and every pizza bite had a piece of pepperoni on it. Don't forget to order a sauce on the side! I got the cheesy jalapeño sauce and it was the perfect dipping sauce to our meal. read more

Auntie Anne's - Pepperoni pizza bites - bucket - Pretzels Near Me - Hayward, California

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Love me a good pretzel! Taste amazing good place. Some times after work I crave a pretzel so I order ahead but my pretzel is always cold! Or I have to wait another 20-30 min after the 20 I had already waited before pick up. read more

Management is TERRIBLE! Who manages this store? Couldn't even give us a paper bag.... management cannot see the bigger picture. Sad.. other Annie Anne's places would not do this. Disappointed... went to Burger King to get a free bag to hold our pretzels, I guess I rather walk around the mall and advertise Burger King. read more

I split an almond pretzel with my friend and it was sooo delicious. Yes, it's a bit pricey but no regrets cause for the taste it's worth it! Kinda weird but my friend told me she's been eating her pretzels with mustard ever since she was little. I tried it and actually enjoyed it! If you're a sucker for bread and carbs, this is the place to go while shopping! read more

Smell drew me in!! Was helped out by a young lady Leticia H. Very Lovely and nice employee BUT NOT patient with her customers at all!! Not totally complaining I know they are always busy. Pepperoni nuggets and Mini dogs were freshly made!! Yumm!! read more

I put a mobile order in because I work at the mall and they made me wait and additional 10-20 minutes when I set my pick up an hr in advance

I ordered a peach lemonade mixer and they gave me something that was NOT a mixer. It had the consistency of a 5 hour old Frappuccino. It was clumpy and really watered down. Would not advise ordering a mixer. read more

Auntie Anne's - Pretzels Near Me - Hayward, California

Came to this location yesterday October 4th at 5:58pm when a couple in front of me came back to return 2 brown bags of pretzels to get new ones. A young lady who's name is Nayely according to my receipt proceeded to throw away one of the bags and put the other bag back inside the display. When I confronted her about putting the bag back inside she then told me that she only threw away one because the other one was never touched. I am unsure of how she was so sure that the other bag was not touched when she was not present to see if that's true. Either way we are in a middle of a pandemic and it is not sanitary to put people's returned food back in the display to sell later. My mistake was to still purchase from them as I was in shock and couldn't believe that just happened even though I didn't get that bag I feel as though you never know if that's what they do all the time so we don't know how fresh are the items that we buy from this location. Nayely needs proper training this is unacceptable. read more

Always have plenty of stuff waiting in the warmer but they'll usually give you the fresh pretzels right out of the fryer regardless! Always gotta stop by when I'm in the mall. Even though I only need one, they always get me on that buy three get one free deal...uhhg, like I really need more cinnamon sugar or almond pretzels in my life! Most employees are young and friendly. Definitely give service with a smile, but if there's a crazy long line with demanding customers I can understand their frustrations. Never had an issue, hope I never do! Love these pretzels! read more

Auntie Anne Pretzel served hot and fresh. They continuously made them through out the day. All day Wednesdays original & salt pretzel is only $1 at this location. Last week I purchase the almond pretzel for $1 also but this week they are regulating on with kind you can get for $1. So they lose 1 star!! read more

I am sure it is not good for my body but I think it is good for my soul. Not a big fan of pretzels in general but like bagel dogs a lot. There is always a line here. read more

What you know about the pretzel dogs. They use nathans hot dogs so maybe thats why. I could each more than one. There always fresh and constantly making pretzels. I am gona have to minus one star since its a little pricey. read more

They didnt bring all the items i order. I tried to call the restaurant but noone answer so i called yelp they ended up giving me a promo code for my next order but im not happy with that i wanted the items. read more

I work there and the food is always fresh, I recommend to wait for something in specific it's so worth it.

Awful!! Disgusting!! Burnt!! Hard!! $16 wasted!! Don't waste your money!! OMG! Eat at the food court!!! You'll get more for money!! And my sauce was open & hard!! YUCK!!! read more

This Auntie Anne's pretzel was OFF THE HOOK! I don't know if I got a fresh batch or what but I ordered the pretzel sticks and a large drink and it was HELLA good. The pretzels were hot and buttery. Had a slight crunch on the outside and warm and soft in the middle. The butter/salt ratio was perfect and left me wanting more. Two thumbs up for this Auntie Annes....even though Southland is still really ghetto! read more

If I wanted a pretzel, this is where I'd go. Not to a carnival or fair or Wertzer Pretzels, whatever it is. I like Auntie Anne's. They offer other items like bagel dogs and dipping cheese, but the just plain, old pretzel satisfied my hunger for a bit. Tasty. It was $2.75 for a pretzel though. Yikes. 5 stars because it's consistency, not the price. read more

Worst customer service ever. I came here at 9:50am. I know they open at 10 so I was patiently waiting for them to open. The Filipino lady here asked me what I wanted to order and I told the Filipino lady to not rush and to take her time and she told me to go away. She told me the mini pretzel dog would take 15 mins and I said no problem. There's no rush. And I also wanted to order a jumbo pretzel dog one plain and one with jalapeños and then she once again told me to "GO AWAY COME BACK AT 11". I thought she said it would take 15 mins to make so why should I come back in an hour? I'm a paying customer so it's rude to talk to a customer that way. read more

Auntie Anne's pretzels are always warm, buttery and delicious. It's been a couple of years since I've had one of their pretzels but they never fail to please the taste buds. It could be my imagination, but I think the pretzels have gotten a little smaller since my last visit. Not a big deal, just an observation (everyone is cutting back, I suppose). Our cashier was very friendly and gave us samples of their new pretzel wrapped hot dog. Yum! Something to try on our next visit. read more

This Auntie Anne's has the nicest employees! It gets really popular at times but you can pre-order and just pick up. I would say this Auntie Anne's is the best I've been to. read more

I got hungry smelling the pretzel going in lids so I decide to stop by after lids to grab some pretzels the pepperoni pretzel caught my attention it look delish. So I order two and a mango lemonade everything total up to 10 bucks which wasn't so bad. I took one bite of the pretzel and next thing you know I'm holding a empty bag. :( . It was that good I have to go back, I must go back. read more

The pretzels are delicious. My favorite is pretzel dogs, unsalted pretzel with hot salsa cheese, and the sweet almond pretzel with cream cheese dig . read more

Worst customer service. First of all the employees don't even greet the customers. I ordered the mini pretzel hot dogs most of them were burn. Lastly, I can't believe cashier Claudia gave me attitude just because I ask her if I can get my receipt after my purchase. Then she gave me a wrong receipt and expected me to take that one. I remember always coming here before when they had good employees with manners, but not anymore. I will not be coming here anymore. read more

fresh baked pretzels sweet salty sugary whatever you want. I like mine with mustard.

Smell drew me in! Tasty pretzels yummy old fashion lemonade definitely trying again friendly service always a plus with me :D