I made an appointment with Jim to show up at my house today for an estimate on a air conditioning…read moresystem. This was the conversation Me - Are you able to come and look at our system and give us an estimate Jim - Sure when would you like me to come Me - as soon as possible Jim- just say when and I will be there Me - how about tomorrow Jim - will after noon work Me - how about in the morning Jim - just say when Me - how about first thing Jim - okay between 8:00 - 10:00 Me - I just called at 9:56AM and asked if he was on his way Jim - oh let me check the calendar - oh ya there you are - I'm obviously not going to be there now I've had phone call after phone call this morning Me - so you're no coming Jim - well how about if I come after noon Me - Don't bother coming at all DO NOT CALL THIS COMPANY. Completely unreliable and complete disrespect for my time or my schedule

I called today to become a new customer and was refused because I live 10miles away. They stated…read morethey don't like coming into that city even thought I said we have parking behind the house. He goes on to say that they try and get people who live close (didn't think less than 10miles was a big thing) so they can get more jobs in a day.

I have a new experience with Howard Oven! I got another letter from the same attorney with…read morethreatening language asking me to contact him. He assured me in the letter that he really was an attorney. Do real attorneys have to do that? He also asked me to call him. Funny, last time I called his number, someone who sounded exactly like Howard Oven picked up. Sadly, I know Howard's voice very well because of all the harassing phone calls he made to me. If you read "not recommended" reviews here or on his "H.O. Services" profile, you will see that this is his normal m.o. What Howard does not seem to have grasped is that if you do not want bad reviews, you should not treat your customers badly. He also seems unaware of the fact that there is nothing wrong in writing bad things about a company if those things are true.

Used Homewiz for bathroom vent install. Honestly, I was not impressed by the quality of work. Left…read morea mess in my attic and basement. Seems like a hit or miss with this company (see photos for details). If you are skeptical Google H.O. Services in Belmont. This company looks like the same owner and similar business practices just rebranded. Again maybe you get lucky, but ask yourself if it's worth the chance... Update: Since posting my review on google, someone representing the company has barraged me and my family with calls accusing us of slander and threatening to slander us if we didn't delete the review. If someone from the company is reading this, if you continue to call and threaten us we will make this a legal matter.

As someone previously in the home energy and sustainability field, I get asked often about our heat…read morepumps and I am constantly telling people to avoid this company. NE Ductless installed our heat pumps in 2021 and it's been one problem after another. Our air handler was faulty from the beginning and needed to be replaced immediately, they were not responsive to requests to inspect the system two years later and troubleshoot why it wasn't able to keep up in the winter months, and we subsequently had a subpar service visit from them. I knew I was really done with them when I identified that they used a product in my install that is prone to corrosion and refrigerant leaks, and they refused to do anything unless/until a leak occurs. Now, I've had a major leak into my bedroom from the air handler and it was discovered that there were several things NE Ductless did incorrectly during the install that caused the leak (including an improper joint transition in the drainage line that was kinked and caused the system to back up, drainage parts that hadn't been installed, and a drain pan that was noticeably pitched instead of level as it should have been). The company who came to fix it was really shocked at how poor of an installation it was, and of course these things were not noticed when they came for service less than 2 years prior. When I let NE Ductless know, I got a defensive email back. This company does not stand by its work and its customer service is atrocious. Run, don't walk.

I rarely leave negative reviews, but this experience warrants one so others can make an informed…read moredecision. Boston Standard sold and installed a brand-new heat pump HVAC system for my home, representing that it was properly sized and appropriate for the unit. The installation itself appeared to go smoothly, and cooling worked as expected through the summer and fall. However, once winter temperatures arrived, the system failed to perform. For 16 consecutive days, my family was unable to get our home above 63°F, despite repeated assurances that the issue had been resolved. Our infants slept in sweatshirts and we relied on space heaters during that period. Over those 16 days, Boston Standard made five separate service visits, each time diagnosing a different root cause: - First guy reset the system then told me it was working like normal - Then, second guy diagnosed an electrical/wiring issue and said that was fixed - Third visit was improper airflow causing the gas to blow out - Fourth was faulty sensors and a replacement control board - Finally, they resolved after troubleshooting live with the manufacturers support where they had to rig the control board wiring in a confusing way  Throughout this process, communication was inconsistent. At various points I was told parts were needed, then that they were not. I was repeatedly told the system was "fixed" when it clearly was not. Escalation was difficult, and it took multiple attempts over several days to reach a service manager Joe Trainito. The most troubling part is not that there was an issue, but that Boston Standard did not fully understand how to install or configure the system they sold me. From a homeowner's perspective, it felt like troubleshooting & training was being done live on my house, at my family's expense. Several people at the company acknowledged that they were having widespread issues with these new installs. When I asked what they would do to make this right, the primary offer was a 10% warranty extension, which was not meaningful after a prolonged failure. A request for a partial refund was met with an offer of $1,000, less than 4% of the total project cost, despite the system being unusable for heat for a significant portion of the winter. This was a full, ground-up HVAC replacement that should have been correctly designed, installed, and supported in the first place. Unfortunately, the experience fell far short of that standard. I cannot recommend Boston Standard based on reliability, execution, or post-installation support and will not be using them again.

Peter was the best! He helped us figure out a huge AC issue and helped us to get it fixed even…read morethough we are not in the same state. The man was brilliant! Sadly Peter passed away suddenly in August 2025 and his business is closed. RIP Peter. You are missed!

Peter Needham Electrical & HVAC really helped me in a crucial time. Peter answered my call right…read moreaway and explained in detail the necessary steps to get the job accomplished. He was very professional and kind and made this an overall great experience. They are a high value company! Thank you Peter for helping my family and I will continue to let my family and friends know that if they need anything regarding electrical and HVAC your company is who to call!!!

I recently bought a home with forced air heating. I realized as soon as it started to get chilly…read morethat one of the heating vents didn't work. When I went down to the basement I discovered there was a pipe that had come totally disconnected at one of its joints, and as a result I was heating the basement instead of my living room (yikes!). I played around with it a little but was afraid to move anything too much in case I made things worse. Over the last two weeks or so I've called probably 5 or 6 HVAC companies to come and check out what seemed to be (in my 100% unexperienced opinion) a fairly small repair - some were no shows, others claimed to be overbooked, and still others wanted to charge a pretty high fee just to come and take a look. Today I called ServiceRight, and was pleasantly surprised to hear that they'd come out the same day! They do charge $175 to come to the house, but they explained that if the repair was a quick fix then they wouldn't charge any more than that. If it was a longer job they'd waive the $175, but begin to charge by the hour with a minimum of 4 hours. I'd had other companies want to charge a fee to come out and then by the hour on top of that, so this seemed fair (also, I was pretty sure it would be a quick fix). They arrived a few hours later, put everything back together, secured it with screws and tape (which whoever installed the system should have done in the first place), and that was it. Now my living room is nice and toasty. If only I'd called them weeks ago!

I called on a Saturday morning after learning my tenant's A/C wasn't working properly. The…read moretechnician was quick to move the conversation to text where he explained his rates and refused to answer any questions (like when he expected he could come) until I agreed to the service change. After agreeing and asking the question two more times, he responds "before 5pm," effectively the entire day. I think to myself, no big deal--he'll let me know when he's on the way so I can communicate that with the tenant. Flash forward to 3pm when he says he's on his way. I immediately inform the tenant who advises me he had stepped out but would be back in 5-10 minutes. I informed the HVAC technician immediately but he doesn't respond. I eventually call him only to receive an attitude on the other line saying he left the moment he realized no one was home. We argued for a bit until finally my tenant called him and pleaded with him to return over an hour later. Once he actually arrived, he charged me 3 hours of labor (over $800 total) for ~15 min of troubleshooting and a deep clean on the condenser... a task that should've only taken a pro ~45 min. If you value honesty and good communication, this is NOT the company to call. To make matters worse, upon learning of this review, the technician proceeded to harass me via text with all sorts of insults and slurs.

I would advise anyone to AVOID Homeworks Energy at all costs. They do inferior work, have…read moreunqualified technicians and do an awful job communicating to get problems resolved. They installed a heat pump, hot water heater, and insulated our home. Here is a list of the things done wrong. Day 1 installed condensation tube wrong and wrong pump. They said it would be fine so we ran the system.......flooded basement Forgot to install a 600$ add on part and only came back when I called them out on it. Installed the wrong thermostat causing the unit to run 24/7 leading to almost 1200$ in electric bills over two months. They did compensate me for some of this after I complained for 3 months and presented them with my electric bills. Patched 30 holes in my walls incorrectly and left a styrofoam plug sticking out of every one. They had to come back and redo the whole project filling my house with dust and mess a second time. When the technician didn't get the number he wanted on the insulation blower test started closing interior doors to falsify the number so he could move on to the next job. Homeworks employees broke a part of the heat pump TWICE leaving us with no AC in the middle of summer for 4 weeks and another flooded basement. No compensation and no apology. I pay them monthly for a service contract. Failed to repair a broken pump.......flooded basement again which is now moldy. The employees are nice but if you actually want anything done correctly I would look elsewhere.

The problem here is overcharging!! They guaranteed their work and then charged us for coming back…read moreout. This was in November. We still cannot get Donna to get us our refund, though she has stated three times now that it would be processed. Who knew I would have to come to social media platforms to file my grievance? Oh, and I have called in to see if someone else could handle this, nope.

DO NOT USE THIS COMPANY…read more We hired 781 Plumbing to fix a toilet but the problem was not properly diagnosed or fixed. We ended up with a $6200 water bill (~10x our normal bill). We ended up asking a technician from the city to detect the problem since we thought it might be an error on their part. All it took was a new flapper to fix the problem. Since it was such a simple fix, we decided to check if Viacheslav Vlasov (owner of 781 Plumbing) is properly licensed. He is not. Not only did his license expired in May 2016, he was only an Apprentice Plumber, which would require the supervision of Journeyman Plumber or Master Plumber. We will be taking legal action against him.

I had hired 781 Plumbing to install a hot water heater. The man who came was the same one I had…read morewanted to avoid. He was rude and ignorant the first time. My son was being taken out by ambulance, and I asked him if he could wait a second; I was having an emergency. He insisted that I sign it and asked him to wait on the porch until they could get my son out. He tore up the paperwork and implied he didn't need this drama. I called the office and spoke with the owner, and he explained that he sent the same man as before and how ignorant and rude he was during what was happening. The owner said this was to much drama, call another plumber. I am reporting them to the Better Business Bureau.

I called General Plumbing on 11/1/2020 because I had 2 boilers that did not turn on. The plumber…read more(Richard) came out on 11/2 and was told a boiler had to be replaced and a part on the other. He stole the deposit of 2,800.00 and when I spoke to the owner he told me that was not responsible because that is a vendor. He asked me if I wanted someone else to do the work I would need to give another 2,800.00. I went with another company. I been trying to get my deposit back and haven't been able to.

They helped get heat back upstairs. But they didn't find out what was wrong with my frozen pipe. It…read moreprobably was related.