Ever since the big freeze, it has been so challenging to find plumbers that are willing to take the time to really identify the problem and do repairs right the first time. Had a broken shower handle and could not turn the water off. Many companies state that they are 24hrs, but are not. Austin Plumbing responded to me immediately and was to my home quickly. It was a relief to know that there is still a company out there that does provide the kind of service that they say they will provide!! read more

Business owner contacted me very quickly to get me on the schedule in a couple of days, which I appreciated since it was my main line that was clogged. CJ showed up in a mask and finished the work promptly and throughly cleaned the lines going over it multiple times to make sure everything was clear. There was no price gouging considering the amount of plumbing calls that are being made after the winter "storm". The amount quoted via text was the amount charged and I didn't have to wait til someone came out to inspect it in order to find out the price. Many other companies couldn't tell me over the phone how much a basic clog cost. Overall I was extremely impressed with Austin Plumbing and will use them again for another repair. read more

I was very pleased with the quick and efficient service received by Austin Plumbing. From scheduling to service time they get 5 stars! Two technicians came to my home, installed a new plumbing fixture and quickly fixed a slow drain. I like the upfront pricing quote and there were no surprises with my bill which I was able to pay online. Kudos! I will definitely use them again. read more

I had a great experience with Austin Plumbing! Chesley quickly fixed an issue with a commercial toilet that wasn't flushing. I'll be calling them first for future plumbing issues! read more

Quick service and the plumber disconnected my old appliance and installed the new one in record time. Will definitely call you again.

My Son is a Long Haired Hippy Type. Cody came out on time and cleared the Boy's shower drain. Professional and Pleasant to talk to. We will be using Austin Plumbing again in the future. read more

My water heater was replaced by Austin Plumbing and I could not be happier with the service I received. After getting ghosted by the plumber we had used before, I was very nervous about hiring a new company. The whole process was so easy, considering the unique water heater and space we have. The plumbers and Dana, the person who answered all my questions and coordinated everything, were all very professional. On install day, 2 master plumbers came, one checked out the space, began to drain the old water heater, his partner came by a little later and both hauled and installed the new one. Very respectful of home. They were finished when they said they would be and the water heater works great. The price was fair and they are now my go-to. I have already recommended to my family and neighbors. read more

Alerted us to time of arrival. On time. Very decent in relating. Focused on problem and worked efficiently. Reasonable price.

We had been struggling with a problem with our washing machine plumbing for quite a while. At least one other plumbing company seemed to have no clue as to how to repair it. The problem was that the output pipe had broken off at the bottom and even though it was repaired, the water flow outbound caused the washer to stop or else the laundry room was flooded. Austin plumbing determined that the outbound water flow needed to be connected to some pipes under our utility sink and a vent installed. That sounded very expensive, but ended up being very reasonable in cost. I would definitely recommend. read more

I got a quote from Austin Plumbing, but found another plumber who charged a lower amount per hour, so did not hire them.

Showed up fairly promptly, charged us at a rate commensurate with other estimates we got, ordered the parts they needed, and returned and finished the job properly. Based on our one experience thus far, we would recommend to others. read more

Great experience. I had a couple of repairs. They suggested I bought the equipment, which I did and they only charge me for labor. The technician was pretty much on time. It was well executed. I will definitely use this business again. read more

Stellar job by Chelsey and Codi. After dealing with Pipe Doctor in San Antonio and their excuses on why they were adding additional charges to their previous invoice without proof, I found Austin Plumbing after requesting quotes through Yelp. They responded quickly and had a better price than everyone else and excellent reviews so I hired them. They had automated texts for confirmations which helped a lot. We have terrible service where I am so texts help us a lot rather than constantly being cut off and having to redial. They showed up and not long afterwards they removed our broken water heater and replaced it with a new one. Even before they left, we got a notification saying they were done. We payed and we immediately got our receipt. We finally have hot water! It was also nice that they talked to us through the process and kept us notified in case there were any changes. Now we know who exactly to go to when we need plumbing. Awesome people. Awesome service. read more

Loved them! They were in/out fast and so polite!! They've been so busy after this winter storm, but they were able to update us and even text us when they were 30 minutes away!! We'll be using them again! read more

Codi and Chesley did a great job! We originally called them to install a new water heater. They were timely, efficient, and very helpful! While they were at our home, I asked them to take a look at our Pressure Release Valve. The water pressure came back high during our Home Inspection. They confirmed the pressure was very inconsistent. I asked for a quote to have it replaced. They provided the quote in a very timely fashion and guided me on how to have the utility lines marked in my yard since they would have to dig. The icing on the cake is that Codi kept in touch and was very understanding when the City was delayed marking our property. Overall, we hope we don't have to, but we will be using Austin Plumbing in the future should we need to! read more

I have found my forever plumber. Cody was here today to provide an instant on water heater flush and another minor repair. He was courteous, fast and efficient. Their magnetic business card is now on my fridge so I never have to look anywhere else. read more

After receiving hourly price I asked to call me but no one contacted me since . I understand that all plumber are very busy these days however it is not an excuse . read more

We had Austin Plumbing come out and fix our dishwasher and they knocked it out in no time. Two weeks later we had our water heater stop working and had them out again. They put in a new part and it turned out the part was faulty, so both Codi & CJ came out the next day and checked everything and put in a new part. Much love for these guys standing by their work! read more

It turned out our issue was one that was easily solved. The great part, however, was the quick communication when we needed a plumber when we reached out through Yelp. The whole appointment was scheduled through the chat and was really easy. They said what time they would be at my house and they showed up right on time. So, compared to how some folks out there who don't communicate and give you an 8 hour window when they'll be there...these guys were above the rest! read more

Easy to communicate with. They send helpful text alerts. VERY Fair pricing.

Cody called to let me know he would be there in 15 minutes. Showed up on time. Was very considerate. Took off shoes inside house. Job was easy and Cody was efficient and professional. Would recommend! read more

The guy was really professional. He installed a faucet and checked the whole water pressure. He was very friendly and gentle to me. I strongly recommend that you should use this company. read more

Had an issue that needed immediate attention and they were able to send someone to fix the problem promptly

Austin technicians moved a gas connection to accommodate my newly purchased range. Their estimate to do the work was half of an estimate from another company. They were professional and efficient. I am very pleased with their work. Excellent company. read more

They were quick to respond, exceptionally affordable, and the technicians were very friendly. They gave me an unbeatable quote for installing a new water heater in our home and stuck by their price after the job was done. However, I have to give 4 stars as they left the home without noticing that electricity wasn't being transferred to the new unit. We waited a few hours to see if it would kick on or need more time, but eventually had to call them back to take a look (same day). read more

Technician was courteous and professional throughout. Wore a mask and slippers, didn't make a mess, showed me the problem parts before reassembling everything. Didn't upsell me on unnecessary procedures. Book with confidence! read more

Quick communication and we're able to get the work scheduled pretty quickly after an initial inspection. Plumber was friendly, clean, and informative! Would hire again. read more

On time, fixed quickly, identified and resolved additional issues, craftsmanship is perfect. Wonderful experience and will only use this company in the future. Thank you!! read more

We purchased a new gas stove to replace our old electric stove and needed a gas line ran to the new stove. They were very professional and made us feel comfortable about the process. It only took them a couple of hours to run the new line and we were cooking with gas. I was very pleased with the clean work and will call on them again. read more

scheduled for appointment, but never show up and did not respond to my emails if they will come or not. Unprofessionals.

I so wish I could have provided a better review. I initially hired them to replace my water heater. I continued to have problems with the hot water after the installation and that led to 8 weeks of a very unpleasant and stressful experience with them. I felt taken advantage of. I didn't trust their advice, work and pricing. They ultimately replaced the shower cartridges. They measured them and ended up bringing the wrong type so had to come back again. they charged me more than I expected and when I asked for a receipt on the parts, they refused. I knew they are up charging but felt that they were charging my double what the parts cost and the plumber who was at my house for very unpleasant and threatening when I kept demanding a receipt. I ended up paying the full price and they never provided a receipt for the actual cost. I felt like I had already invested so much that I couldn't change to a different plumbers but the overall experience left me feeling unfairly treated and taken advantage of. I think they do good work but their practices are not trustworthy. read more

Monster good service from the two techs who responded to my call. Although the wait for service was several days, I figured that was indicative of a good service company. Someone who can respond quickly usually means that they aren't that good and has time on their hands. I can't recall the technician's names, I'm not so good with names, but excellent service I will always remember. Once onsite, they took less than 30 minutes to completely replace a 50 gallon HWH! The online estimate was provided with a $200 buffer. The bill came in at less than the median bid price. Meaning, they could have bumped the bill right up to the maximum of range, but rather, the final price was much closer to the lower end of the estimate range. That makes one believe that Austin Plumbing is a legit operation, deserving of my business now and in the future. I will highly recommend Austin Plumbing to me friends and family. read more