When installing the patio, they had to run electrical underground. I warned them that there were other wires in the ground where they were digging, and they didn't pay attention, breaking one of the existing underground wires. They claimed they only nicked it, and it was fine but nine months later the power to my back shed failed and it cost me $4000 to run new wires. They were also very late showing up for the installation job and it took twice as long as they said it would read more

Response to owner's reply: To clarify for future readers, we were given multiple different explanations throughout this process regarding the materials. At one point, we were told the materials were being held at a warehouse due to financial issues unrelated to our project. Additionally, in the signed refund agreement, we were explicitly told we would receive a refund regardless of whether the manufacturer provided a refund to the company. Even after formal remedies were initiated, there were still opportunities to resolve this matter directly. Full materials were ever delivered to our home, and the patio cover was never completed. Our review reflects our direct experience based on those facts. Original Review: Working with this company was the most stressful experience we've had with a home project. We paid a significant upfront amount for materials and the initial demo and cement work for a patio in July 2025. The demo and cement were completed, but the materials we paid for were never delivered and the patio was left unfinished. After taking our payment for materials, the owner failed to provide them. Despite repeated attempts to get updates and resolve the issue, communication became inconsistent. He offered a refund, but that was never delivered either. We were ultimately forced to pursue formal remedies to try to recover our money and are still dealing with this as of March 2026. Avoid this company. It is not worth the stress, time, or financial risk. read more

Austria Patio Covers - Patio Coverings Near Me

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Update: Ulises called me to ask about my bad review. I told my about the ruined wire and that the new electricians didn't know how to reconnect the patio heater that Austria correctly installed during the patio installation. Ulisis came out the same day and rewired the heater so that it is now working correctly. Ulises really knows his stuff! read more

A BIG thank you to Ulises. He was very Professional and helpful, really appreciate all his hard work & his team. Honest & fair price, I will refer to Austria Patio Covers to my ALL friends and family. Anyone's Patio Covers I suggest contacting Ulises. He is the AWESOME guy to speak with! read more

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Crew did a great job at my home and i highly recommend if you're looking for a nice looking patio cover. read more

Austria Patio Covers - Patio cover - Patio Coverings Near Me

This company has a good product. However they do not follow through on their installation dates they schedule. I had to continuasly call or text them to come do the job. The would not return my calls or texts. I would not recommend this company to anyone. Real Bad experiance read more

Do NOT give this company your money. They have only partially completed my job after 8 months. While they may have used to be legitimate (judging from prior positive reviews), I'm afraid that is no longer true and they are no longer able to follow through on completing projects for some reason, financial, or otherwise. Very sad. They are impossible hard to reach (mailbox always full) , and never show up when they do actually say they will show up, time and time again. Be prepared for every excuse in the book from Ulises and Greg. They have unfortunately stiffed a sub-contractor of mine as well, which i will need to reimburse myself. read more

Quality - 5 stars Competitive pricing - 5 stars Staff professionalism - 5 stars Communication & scheduling - 4 stars My old patio cover made of wood and aluminum shingles had rot and I had to replace to stop water damage entering my back patio door. I received 3 bids, including one with the same manufacturer that came in about $7,000 more. We brainstormed design ideas so the center cover wouldn't be so low and we came up with the 3 tier approach. I went ahead and splurged with insulation, fan, lights and the "4k" aluminum beams to have 4 post (instead of 6 with alumiwood). The one area, as I've seen on some of the other comments is the scheduling/communication issue. Like other contractors, they sometimes have multiple projects in parallel, and sometimes it wasn't clear which days they were coming and when they were going to finish. So, I did have to text to check in with the owner, Ulysses. I did have a chat with him, and he was receptive to the feedback. Overall, YES I would recommend and use them again. read more

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IM SPEECHLESS!! Austria patio covers did a killer job! Ulises is very respectful and responsive he answered all my questions and concerns and to top it off his work is very clean. When he was done he made sure not to leave a single screw laying around, washed down my windows, mats etc, he really does take pride in his work! I'll definitely recommend him his prices are fair and he stands on his work!!! read more

Austria Patio Covers - Patio cover - Patio Coverings Near Me

I finally was able to get in touch with Ulyisis. He came out and looked at the patio door. Removed broken part. Gave me a time for the repair. Uly then called me to say he had the part and could he come out to repair the door on Saturday 6/21/25. We waited all day for Uly to show up. I called late in the day and Uly said that one of his employee's was going to come out and he would call his employee to find out when he would be here and call me back. Ulysis never called me back. The biggest problem with this business is they do not communicate. All phone lines are left full of messages. Tiger wire vendor (subcontractor) no longer in business. Uly and his staff do good work. Terrible on communication. read more

Our old wood patio sustained some water damage during the continuous torrential downpour that came not too long ago, instead of just patching it up with some questionable materials that we would deem "good enough" as we would do repeatedly. I decided to finally overhaul our humble patio that have stood the test of time faithfully giving us shade and protection from the elements for at least three generations. it was time for her to retire, and so retire she did. We live in a close-knit neighborhood, everybody knew everybody, and we all help and watch over each other (neat huh), so naturally I asked them for some recommendations for this project, once I got a list going, I would then do my due diligence and do my own "research" on these companies. I narrowed it down to four, Austria Patio Covers was the first one to respond so naturally they were the first one to get the opportunity to give me their sales pitch. Greg came over, I told him what I wanted done, he gave me his honest suggestions, showed me some options based on my budget, and gave me a cost estimate. I told him I had a few more people that were coming today to give me their version of what he just told me, I would then decide who to hire based on what was presented to me, he understood, gave me his card with his number and sweetened the deal with a very competitive pricing out the door alongside additional options included. When I told him which company was coming after him, he gave me a prediction of the cost they would quote me and told me he was confident his offer would be well below theirs.... He was spot on the number, almost too accurate that I didn't even needed to see the 3rd or 4th person that was scheduled to come that day. I called them up to cancel their appointment with me and called Greg back, and that is how we started. Everything and I mean everything went according to the plan, it took a while for the wait to get the materials but that was already expected and explained to me why, and I was satisfied with their answer. Once the ball got rolling, I was kept updated by the owner himself, Ulises was polite and very professional, him and his guys were working fast and efficient, respectful to our property and always made sure to ask our opinion on decisions that affected the work being done. Kudos to them for being patient with my dad who asked them repeated countless questions (the usual Asian Dad behavior... smh). After a total of 3 days the Patio was completely done, including all the electrical installation. They cleaned up nicely too, nothing was left behind (nails, wood, etc..). Overall, we are overwhelmingly satisfied with the finished product. Thank you Ulises and crew, you are now listed in the same category on my phone as my family Doctor, my favorite "to go" food place, my lifetime barber, this dude at the only dry cleaners place I trust, and my Dog's favorite groomer. That folks is the level of service you can expect to get with Ulises. And all I did was communicate.... clearly. 10/10 - would recomend and use again. read more

Austria Patio Covers - Very Satisfied! - Patio Coverings Near Me

Austria was one of the hardest people to work with they never could commit on their time frames it took over a year to complete this cover if I was anybody looking for a patio cover I would look elsewhere we recently hired another company to do the rest of our property on the north side of the house and he told his stories of this company and they weren't good ones in the pictures below you can see they overlapped the polycarbonate panels on top of our pergola the wrong direction so now they leak all the time they installed them incorrectly tried to contact them several times and no luck 13 Grand later and we have leaks thanks for nothing read more

Austria Patio Covers - Crossview of lattice cover - Patio Coverings Near Me

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The construction was superb, and they left the area clean. Only issue was their punctuality, which is common with construction group these days I suppose. Project was delayed by over a month because the materials was delayed. Also late to start by two hours. The patio all in all looked great. It's exactly done as discussed. We highly recommend if you're not in a rush. read more

Austria Patio Covers - As expected, no more no less. Good construction. - Patio Coverings Near Me

Ulises is very busy but his team does a good job and they stand by their work. I too had the challenge with delays and getting the project going after signing the agreement and getting the materials orders. Ulises came out to take the measurements, was very friendly and easy going. The challenge came when the target date for the install, which was 6 - 8 weeks out, was continually pushed out. I would receive multiple updates and reschedules due to materials, other project delays or simply miscommunication. It was obvious that he's overbooked and people pushing for their projects to get started. Once Ulises and his crew was onsite, the project moved along quickly and they worked on the install and made tweaks until I was satisfied. Ulises made sure to keep me updated while I was on travel and sent his crew back a few times to make adjustments I requested. Overall, they did a very good job and I'm satisfied with the results and price paid for the job. If you are very flexible on timing and don't mind waiting, Austria Patio Covers can be a great choice and provide very competitive bids. Ulises even offered to throw in extra parts, install services and matching spray paint in case we needed it later. Overall, he seemed to really care about customers being satisfied with their work. read more

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Ulises did an amazing job on our patio cover! We had some hiccups due to covid and the manufacturer messing up on our order, but Ulises came through and made it right! I highly recommend Ulises! Ulises and his crew were very professional and went above and beyond with the installation of our beautiful patio cover! Just know that we had three patio companies come out and bid the work and at the time Austria Patio only had 3, 5 star reviews- we still decided to meet with Ulises. After meeting with him and going over the specs, we felt confident in his workmanship and his pricing was the most competitive. Honestly, make an appointment with Ulises and I'm sure he will blow you away! You won't regret getting a new patio cover installed by the best! Thanks so much, Ulises! We've been enjoying our beautiful patio cover! read more

Austria Patio Covers - Our beautiful patio cover! - Patio Coverings Near Me

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Austria Patio Covers is the best! But what makes it's the best is the Own Ulise! He stands by when says MyTeam and I will accept any challenges big or small. After a year and heavy rains we had a couple lights flood at an electric box. As an owner of an automotive shop some times small problems bite you on the butt. Well one call to the business and Ulise was here making sure this would not happen again. Please give him your business as I have. read more

Appreciate the professionalism and speed of this project.Hardest thing wa waiting for the materials to come in it's a long waiting game,once materials came in it was awesome Time for a TV read more

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Overall the pergola job turned out great but the project was delayed for quite a long while (2+ months). The delay was supposedly due to materials, which is out of Austria's control but the big negative was that the communication during the delay could have been better. In the end Austria did all they could to do right by us and even provided free installation of side shades (we purchased) after the pergola was installed. Very happy with the end product but did have some bumps along the way with communication. read more

We recently had a patio cover installed by Austria Patio. They are true professionals who talked us through the entire process. The price was reasonable and beyond our expectations. It is a beautifully designed patio cover. We recommend this company for your patio project. read more

Austria Patio Covers - Recessed lighting with fan. Angle cut to optimize backyard. They worked around current built in barbaque. Amazimg right!!! - Patio Coverings Near Me

I highly recommend Austria Patio Covers for literally all of your cover needs. We moved into a home with pavers and struggled to find a reputable company that could put up a patio cover with the pavers. From initial consultation, throughout the entire process, we felt in the loop about the process, we felt our time/money/business were valued and respected. We are very pleased with the excellent work and professionalism and always get compliments on our new patio cover. We now comfortably eat dinner every night outside, thanks to Austria Patio Covers!! read more

Austria Patio Covers - Beautiful work! - Patio Coverings Near Me

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I would love to give 5 stars and I would have if the communication was better and all the mishaps didn't occur as well as keeping to the timeline originally given. We got a few quotes prior to going with Austria. When the salesman came and sold us the world, for a good price and a better timeline than the rest of the companies we were very happy and excited. Then we got a call for measurements within a week which made us feel even more excited that everything was moving pretty quickly. It was even nice meeting and having the actual owner come and do the measurements and speak to him and to know everything was in-house. They had given us a projected timeframe of 2-3 months because well everyone knows "due to covid and shipping delays" that's the new norm excuse for every business now but of course we understood. We started this project in June and well I called in early August to just get an update because well it was 2months at this point and wanted to see where we were at. The lady who answered the phone wasn't too helpful and really couldn't give me any answers and said someone would call me back. Then, i called again I believe towards mid to late august well none of the numbers worked and well I wrote an email because well these people had a good portion of our money and we were paranoid that once again we would be scammed like usual. Well got a call from the owner and he explained they had a new phone system but wasn't aware they were unreachable which on our end is nerve wrecking but I guess not so much on their end since they've received payment. Any how, he then magically could give us a start date which was 9/19. We were excited because he said 4 days everything should be completed which would work out awesome prior to my daughters birthday party. Well Monday came and well they showed up later in the day to demo front porch. Then they left and heard nothing from anyone Tuesday..Wednesday a guy shows up and i even tell him i have no clue whats going on no one is telling us anything. Thursday evening I get a text about what was going on but all in all the timeline given ended up going 3 weeks long due to miscommunications, no communications and just headaches after headaches to be honest. At one point my husband just wanted to say forget it and stop the project completely due to them putting up the front porch and then taking it down because how we wanted it and told the salesperson at the start was not how it was done. Then also the backyard patio was again figured out from the beginning and then one of the workers tells my husband the way we had chose was going to make the fan too low and well no one ever said that in the beginning so they started to put it one way and then it had to be changed because we wanted it how we said the original version. It was just one headache after another. It really sucked the most that the day our daughters bday party was she couldn't even take pics or video outside the front of the house because they were working on the front porch. Overall, the quality is good! Looks beautiful, workers friendly, owner friendly and that its all in-house workers no third party is good but just the lack of communication, timelines upsets, mishaps, unable to get a hold of them and being sold the universe at the beginning to that not getting relayed to the actual workers is what made me give them 3 stars. Like I always tell my husband, everyone is so quick to collect and say sorry and excuses but no one ever wants to discount or see it from the customers point of view and what we have to go through as well. We work hard for our money and to have these expensive projects done to have to go through multiple headaches sucks! Sorry doesn't always cut it anymore! This past year dealing with multiple contractors /businesses no one seems to appreciate the customers anymore and you would think with the pandemic and knowing we are all barely making it now that they would have more appreciation and value for us customers . read more

We love it. All my friends went to use their services for patio installation. They work with you. Uli helped me put up my customized shades free of charge. Definitely recommended for everyone. read more

Austria Patio Covers - Outdoor Room. One side Insulated, the other side flat pan with lights, a remote fan, and shades. - Patio Coverings Near Me

Austria Patio provided great service to us, I had patio installed for backyard, the patio looks great. Ulysis and his team went above and beyond. Please consider them if you need patio cover. read more

Austria Patio Covers - Patio Coverings Near Me

My husband deployed, and we were promised it would be done just after he left, which was in September, after ordering at the beginning of August. Wasn't until a few months later I heard anything, and the date kept getting pushed back due to a manufacturer issue. We ordered in August and installed it at the end of November. The first manufacturer dropped the ball, and a new manufacturer made it work. Confusing as to why it wasn't the first choice, but am glad that APC went out of their way to fix it. Once it was installed, we love it. read more

Austria Patio Covers - Patio Coverings Near Me

I have been wanting a patio cover for the house and with the Pandemic, I finally had time to get the quotes and see what it would cost and was the best decision when I decided to go with Austria Patio Covers. I had 5 different quotes and they where by far the best price and was the most professional sales person I had. I made the choice and they had it installed in the 30 days they guaranteed. Ulises the owner came out and made sure everything was going perfect and if the was any concerns he would correct it on the spot and ensure it was taken care of. Highly recommend them don't go anywhere else you'll just be wasting your time. The had the best price compared to their other competitors! read more

Austria Patio Covers - Patio Coverings Near Me

Had my patio cover installed before the estimated target date. They did a great job with installation, patio looks great. We love our new patio cover. Great quality. Highly recommend Austria Patio co I'd also like to thank Ulises and Rosie at Austria Patios for going above and beyond in accommodating our needs. read more

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This was the best decision we ever made to put in our yard! They gave a free estimate and Ulises the the owner was very kind and knowledgeable! Waited a little longer for the installation given the current pandemic situation but it was well with the wait! The end result speaks for itself! I am very particular about things and Ulises went above and beyond to get everything perfect just the way we wanted it! They also installed the lights and ceiling fan for us. Highly recommend them don't go anywhere else you'll just be wasting your time. The had the best price compared to their other competitors! read more

Austria Patio Covers - Insulated Patio Cover with lights and ceiling fan - Patio Coverings Near Me

Ulises and his team had a big task by removing our old patio and replacing it with a new one with enhancements to include recessed lighting and shade. We had a couple hiccups along the way, but Ulises quickly stepped in and resolved it all. The end result looks fantastic. We appreciate his dedication to his workmanship and love how he was there physically to go over the project in detail in the beginning, and was there at the walk-thru in the end to sign off the completed project knowing it's up to his standards. That shows commitment! read more

I am really happy with my new patio cover. I am also very happy I went with this company. I talked to several other companies but went with my gut and chose Austria. They finished on budget and gave me what they promised. Thank you, thank you very much. read more

We hired Austria Patio Covers to build a large custom pergola in our backyard in Poway. They did the footings, build, and electrical as well. We had a very specific design in mind and they delivered. I would definitely recommend these guys. read more

Ulises and his crew did a fantastic job with our Grey flat panel patio covering. We've been delaying this project for a while until we found Austria Patio Covers. Anna quickly responded to our inquiry and sent Greg to do the estimation and that same day, Ulises came out and did the final measurements. Everyone were super nice and professional. The best thing i like about Austria is the owner, Ulises, actually came out and did the install with his crew. To me, that's a true business owner. We love our new patio cover. We can finally hang out in our backyard without feeling too much of the sun beating on our skin. I highly recommend this company. Easy to work with. Thank you so much Austria Patio Covers. read more

Austria Patio Covers - Grey Flat Panel Patio Cover - Patio Coverings Near Me

We are super happy with Austria service and timely manner the patio was build. Although we had to wait 6 weeks for patio to arrive due to COVID. It was worth the wait. Ulises and his crew were amazing. Won't disappoint!! read more

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Highly recommend Austria Patio Covers. We have a small balcony, and not a lot of companies are willing to install a small patio cover, especially it is on the second story. After calling around and getting quotes from several companies, Austria Patio Covers is one of the few companies that can install a patio cover on the second story with a reasonable price compared to others. We had some miscommunication during the process but Ulises, the owner, made everything went well. Eduardo did an excellent job on the installation of our patio cover. We love the result. Definitely recommend Austria Patio Covers. read more

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Thank you Ulices,Alberto and Eduardo for our amazing patio cover, very punctual, professional and clean, the quality of the patio cover is amazing . I will definitely refer you guys to my family and friends with no doubt read more

Austria Patio Covers - Patio Coverings Near Me

I interviewed 5 different patio cover businesses. What I received from Austria Patio Covers was not only the best price but the best written estimate by a friendly and very knowledgeable salesman. Often contractors leave you disappointed for one reason or another. NOT Austria. There installation was flawless. The only mistake made was ours and they fixed it without any extra charge. They even provided some small additional work without charge. All the workman were friendly and competent. So how could I not take the time to recommend them. Just excellent service and price. read more

Ok so my only real complaint is Customer Service. Each time I would text to get updates. I was told, let me check and they would get back to me. We knew there were going to be delays. It wasn't until close to 90 days that my husband called and then we got a start date. The final day of completion they ended up coming the day before (when we weren't home) so we didn't get a final walk through. No final bill, nothing was left for us. Which I thought that would be something they would want to do and to get final payment. It was a few days later they messaged asking for final payment. I asked was anyone going to come and get our thoughts? They said they would check with Ulises. Then we got a text saying he would be able to come out and tried to set a date but in the end I decided it wasn't necessary. I had high hopes because each person we came in contact with Bob, Ulises, Rosa and the guy who came to do the install (wish I remembered his name) were so nice and friendly. The reviews were also really good. The overall Pergola came out nice and was what we were expecting. I would just really work on callbacks and responses. Keep your customers in the know of their projects. Here's the pic of the Pergola. read more

Austria Patio Covers - After - Patio Coverings Near Me

This review is strictly for the estimate process and not the entire company itself: I recently had a salesperson come to my home for a quote. The materials and pricing for the project were great. I, however, had an issue with the assumptions the seller was making on what I could afford. He just browsed past several items on multiple occasions because they were "expensive" Not once did he ask what my budget was. I also asked for the pricing for a fully covered patio, and he kept trying to pressure me into a smaller one because it was cheaper due to my large patio. I eventually pointed this out, and he responded that he was offering based on what he could afford. I was unhappy with this entire interaction and did not feel comfortable even moving forward. Overall this interaction was unprofessional to me. read more

We just got our front yard porch done by Ulises (Austria patios) and we absolutely love it! Ulises is very nice and respectful, and his crew was amazing...Eduardo did my project from beginning to end, he is very good at what he does and pays attention to details, very meticulous on his work...always addressed any of my questions/concerns with great solutions and creative ideas. read more

I've been trying to give our money to the company that exceeds our expectations. WINNER WINNER!.. They responded to our quote request in minutes, scheduled an appointment the same day, and followed up with a call prior to arriving... Peter did an outstanding job offering their full array of services, but impressed me by listening to what we wanted. He didn't overwhelm us, but spoke to us and made it easier to make a decision... Thank You Peter! I can't wait for our project to be completed... read more

This is a top notch company starting with my first call that immediately connected me with Greg...he answered the phone !! The process of designing my pergola was smooth and reflected all my must haves. Ulysses then followed up with fine tuning the installation. The installers were timely, professional, did an excellent job and cleaned up after the install! The installation of electric components then facilitated my being able to have lights! I am so happy with my pergola!! I recommend Austria Patio highly and with no reservations! read more