BuySide has excellent customer service! I started my car search at a dealership and learned that…read moreI'd have to wait months for the car I wanted. I contacted BuySide, and Kim located a vehicle. Kim was professional and responsive. The leasing process was straightforward and transparent. Kim kept me informed throughout and was very knowledgeable. Thanks to Kim and the BuySide Auto staff, I got the car within days. The process was stress-free, with no shady sales pitches. I'd strongly recommend them!

This is now the 4th vehicle i've purchased via BuySide Auto/Roadster. Chris Gross is awesome and…read moremakes the process certain, fun, informative and low stress. I just leased a BMW i4 with Chris after sitting through 2 agonizing weeks of terrible follow up from a sales rep at a BMW dealer who couldn't commit on getting a car for me. I didn't argue over price, I said my one criteria was just assure me you get a car quickly for me. No returned phone calls no follow up with me after we agreed on price/terms. Sad. Maybe everyone has hammered dealers for so long for being too aggressive, now they don't seem to really care if they follow up and get a deal done. Weird. Anyway, happy that BuySide Auto exists, is serving their clients well and has been a great partner.

We recently had an awesome experience with AutoLetGo. Ben was prompt to reply and was fair, honest…read moreand helpful. We had an older car that would have cost us too much to repair and keeping it was no longer beneficial. We reached out and Ben had a calm, understanding and patient demeanor that made it an easy process. We appreciate the great service and highly recommend!

I highly recommend AutoLetGo if you are looking to get the best price for your vehicle with world…read moreclass, no hassle service. I sold my truck through them, and Ben made the entire process comfortable and fully transparent, which is hard to find when selling a vehicle. As a bonus, I received $250 for referring a friend who also sold their vehicle through AutoLetGo. This is hands down the most trustworthy vehicle selling experience I have ever had.

We had a truly excellent experience at BMW of Mountain View when my husband purchased his car in…read moreSeptember 2025. From the moment we walked in, the entire team was welcoming, professional, and easy to work with. Rayan Simian was outstanding throughout the process and made what can often be a stressful experience feel smooth and straightforward. Rayan was extremely knowledgeable, transparent, and responsive, and he took the time to walk us through every detail without ever making us feel rushed. He patiently answered all of our questions, explained our options clearly, and ensured we felt confident and comfortable at every step. His professionalism and attention to detail really stood out. Overall, the entire experience from start to finish was seamless and very positive. We left feeling well informed and genuinely happy with our decision. We would highly recommend Rayan and BMW of Mountain View to anyone looking for a high quality and enjoyable car buying experience.

1. Never buy an extended service warranty from BMW, its basically worthless as it only covers…read morefilters, wipers, and nonsense. 2. Make sure they SMOG the car before you buy, these guys sold me a used 340ix and I never got the plates, the reason is that they didn't smog the car, so I had to drive it back to them and wait for them to smog the car at their shop 30 minutes from my home. 3. After I smogged car a warning came up for an oil change. So it hadn't even been serviced. This is on a 1 year old M 340ix no smog, no service, and they bitched about everything and then they try to sell you extended warranty. I went for service work here 2 times, the last time was 2 hours and they had no oil filters. Who schedules an oil change with no filters? Its a shit show for sales and service, so bad I started going to Peter Pan in Millbrae. Now it seems Peter Pan doesn't honor the warranty either. I never had a problem with my Acura's or Hondas. Never again with either of these shitty dealers, small shops here I come.

I had a fantastic experience with Jeremy in buying my first used car. He was really effective in…read morefinding a good deal, arranging everything with the dealer on my behalf, answering my many probably annoying questions, and setting up a clean otd price. Throughout it all, I appreciated that Jeremy was knowledgeable, no-bs, patient, and responsive. I never had to communicate with the dealer at all, until I showed up at the dealership for my test drive, where the salesman had all the paperwork ready to go. From test drive arrival to leaving the dealer with my new car, it only took 2 hours, which feels pretty efficient. I don't really understand how Jeremy gets paid because he didn't charge me for anything, but I'm so glad I found him.

In one sentence: VIP CAR BUYING EXPERIENCE. (Excuse the…read morecaps, I want to emphasize how great it was. ) By now, Jeremy helped us buy two cars! One for ourselves and one for our friends. Both experiences were delightful, stress free (who would associate stress-free when you buy a car?) and quick. No hassle car buying - that should be his business's title. He helped us narrow down the list of cars we were looking at and make a decision that worked for us. He also scheduled all the test drives, negotiated the prices, and pointed us to a specific person at the dealership, a complete VIP experience. He did the same for our friends just this week, they bought a great car in a great condition, he negotiated the price down and steered them away from less desirable options. My friend was nervous (just like I was before ) because the process of buying a car is stressful. But after they got into the dealership and the car was waiting for them, they test drove and bought the car. My friend said: who would have thought that I can enjoy buying a car! And that's all thanks to Jeremy. Believe me I'm not hyping him up, he is professional, kind and customer centric. Thank you Jeremy!

It was time for us to upgrade the family hauler, so the long research process began…read more.. Long story short, Arkady got us the car we wanted just under MSRP. Nothing to brag about right? But, in a market where cars are in high demand, supply is drastically low, and are selling for $10k+ over MSRP... thats as good as it gets. We were referred to Arkady through a friend. Hubby has a long history in retail sales, so the car buying experience has always been... eventful, as everyone knows. But now with 2 toddlers in tow, we weren't able to dedicate the months-long research, wheeling and dealing, and multiple dealership trips all over the Bay Area to get what we wanted. So we decided to give Arkady a try. We told Arkady what we wanted. SPECIFICALLY what we wanted. Down to the T. A brand new Platinum Highlander Hybrid in Pearly White. A special order color, in a very sought after trim level and combination. Arkady looked and found us a few, but we weren't ready yet. So we waited. And the aftermath of COVID was in full affect. The dreaded chip shortage. Dealer lots were empty, cars were being bought up like no other, and the market is now flooded with buyers willing to pay top dollar from a supply pool that would disappear with a sneeze. Unfortunately for us, we just couldn't afford to battle with ballers, so we waited, hoping Arkady could find us a deal. Luckily, Arkady was able to place us an order with the Toyota Factory for our specific car, in our specific trim. We waited a few weeks, putting our trust in Arkady, and we finally got the call. The vehicle had landed and was ready for us. Everything we wanted, as we had requested. Even in this market, he was able to get us below the MSRP, which is absolutely mind blowing. He promised, and delivered in spades. His cost of service is worth its weight in gold. The process was painless. He was prompt with his communication and was always straight forward. On delivery day, we met at his office and spent no more than 15 minutes doing paperwork.... to buy a car... that was tailor made to our specification.... at a deal we were more than happy with... We cannot emphasize at how valuable his services were to us, and our family thanks him greatly. Remember the kids? They didn't even have time to even THINK about throwing a tantrum before they were buckled up in the new car and we were on our way. Arkady runs a no-joke, no-frills, get-it-done business. He saved us a lot of time, stress, and yes, money during the car buying process, and has a customer for life. Thank you, Arkady, for all that you've done!

Since I bought my first 2 cars with Arkady back in 2014, I've replaced 2 of them with Arkady's…read moreservice. Arkady got me better value for my budget and made the process quick and painless. Trusting Arkady with my car purchase saved me time, money and headache. Arkady is not only a phenomenal professional, he is a great person and I highly recommend using his services.

I was introduced to Howard by a friend when I was urgently needing a car. At the time, I was pretty…read morelost and haven't decided to go for used or new cars, so I really appreciate that he offer free charge in the beginning service so that I can still do my used-car research while he helps look for new ones. Howard was very efficient and found a car with a very good deal within three days. He provided great advice and was easy to reach out. I end up with the new car I want with a really good price. His service was really helpful and I enjoyed a lot!

Howard was able to find me the exact 2025 Toyota 4Runner Platinum that I was looking for within a…read morefew days !!! He was able to find one that was in-transit to the US which was luck in itself since Toyota is not building to many Platinum models. Definitely recommend his service it's A+++

I just bought my first Mercedes-Benz with the help of Alberto and Rudy truly amazing very…read moretrustworthy, Salesman they both helped me out with finding the perfect car for me within my price range and everything that I wanted.I would definitely recommend 100% to friends and family. If you're looking to buy a beautiful used or new car this is definitely the place to go very satisfied very well, gentlemen! Thanks again.

The entire experience was overwhelming. I tried to give it a good shot and be optimistic. We tried…read morea couple cars. In between luxury and work type of car. The cars were ok, can't expect much from a lower end car dealer. We sat down with the guy who goes over all the numbers Alberto. I wanted to test drive because I feel it's important to get the feel of the car before we invest any type of monetary decisions. Especially because of the different ranges of cars we were looking at one luxury and the other a work truck. As soon as we sat down we got a big narrative about how they are expanding and that they don't really need to sell a car to us because they make millions a month. Anyhow the guy also explained to us that you "CANNOT TEST DRIVE ANYWHERE, AT ANY DEALERSHIP", until you agree on how much you want to buy the car for. That caught my attention because we just came from a different dealership and they let us test drive no problem. I had mentioned that to the rep., and he said "I'm not here to argue". I had no intention to argue, I simply just wanted the truth. You can't go around lying to your potential clients like they live under a rock and don't know what 1+1 equals. If I'm going to invest cash and buy a car outright I want to check and test drive. I don't need a "full experience", I was just asking for the basic concepts. Anyhow needless to say, we left. Not buying a car here. Experience was mediocre. Thank you for your reply. I fully understand that dealerships need to make a reasonable profit and that pricing negotiations are part of doing business. My offer was simply a starting point based on my own market research and comparable values. Negotiation is not personal it's business, and I respect that. What I do want to clarify is the sequence of events regarding the test drive. Under standard California dealership practices including verification of a valid driver's license pursuant to the California Vehicle Code §12500 and routine documentation procedures test drives are typically offered as part of the normal evaluation process once a customer expresses interest. In my case, the opportunity to test drive the vehicle was not meaningfully presented until I was already leaving the dealership. By that point, the interaction had shifted almost entirely to pricing. From a buyer's standpoint, it is difficult to align on value whether referencing KBB or any other pricing guide without first being able to evaluate the vehicle through a proper test drive. You mentioned my offer of $20,000 on a $41,000 vehicle. Of course, if a dealership asks a customer what they are willing to pay before the vehicle is fully evaluated, the number may reflect a more cautious position. A test drive and thorough review often help narrow that gap because it allows the buyer to assess condition, performance, and overall value firsthand. Regarding paying cash, I did not expect that payment method alone required a discount. I simply stated that I was prepared to purchase immediately if we could come to terms. I'm not attempting to present an incomplete version of events only my genuine experience as it occurred. I wish your dealership well and hope future interactions with customers begin with the opportunity to evaluate the vehicle before focusing heavily on price.

What a positive experience when purchasing a new car. I started looking to replace our Lexus RX 350…read morewith a new Lexus NX350H. The initial research only put an additional layer of confusion on the process. I remembered Cartelligent as an option to purchase a car and the process began. Zach was on it! There was never any pressure to buy however he took the time to understand our requests and did the research to find exactly what my wife and I were looking for. The demand on the car was high however he was able to locate the vehicle and get it to us in a timely manner. No more dealerships and sales managers for us. Thank You. Tom and Robin R.

I had a somewhat negative experience working with an advisor at this location, and the experience…read moremade me wary of Cartelligent overall. It seems like it can be good in the right circumstance, but it's worth being a bit careful about it. A friend highly recommended the advisor, saying that they'd saved her a lot of money on her car lease and made the process easy for her. I called and talked for over an hour to the advisor. They were knowledgable and friendly - great customer service. I figured that I may be able to save a little money by looking for a deal myself, but that I wanted to save the time and hassle, so the cost would be worth it. Also, I liked the idea that Cartelligent had access to better deals than I would by purchasing at volume from fleet managers. My plan was to lightly get offer prices myself, compare them to the price Cartelligent got, and then hopefully having validated that they were beating my price sufficiently, I could use them forever and rest assured that it was a worthwhile deal. I reached out to a few dealerships and got opening offers. I was shocked when my Cartelligent advisor came back with an initial price that was worse than three of the five dealerships I'd reached out to, and that was before their $600 fee. When I explained this, they responded a little defensively and asked for proof I had better deals. When I provided it, they came back the next day with an offer $50 a month cheaper than the one they first sent me - a cost difference of $1,800 over the course of the lease! Thank goodness I'd looked on my own and not taken their word for it. The experience shook my faith a bit, so I decided to negotiate with the other dealerships myself and compare. Once I got a bit further into the process, I gave Cartelligent the ability to win my business if they could get to a specific number by dropping their quote a little further. They were unable to do so, so I kept negotiations up elsewhere. Specifically, when I asked if they could get to that number, the whole email they wrote back was "That's awesome. That's a great deal" and that was the last I ever heard from them. With a little bit of work, I ultimately was able to secure a lower price than Cartelligent had before taking their $600 fee into account. Using Cartelligent would have cost me many hundreds of dollars more than negotiating on my own over the course of my lease. At the same time, I was trying to sell my car through them. I did their thorough online process, taking pictures and filling out the form. After it was clear I was going to negotiate a bit and not just take their first price, I stopped hearing about the sale process from the advisor. After the "That's awesome" email, I never heard back from them again, even after asking for updates on the sales process over email. They ultimately never gave me a quote on my car. I think they got mad at me and ghosted me, which I found surprising and unprofessional. It's possible I was able to get an unusually good deal because the EV market is weak right now. The second quote - the one $50 lower - was reasonable, and it did take me a little work to beat it. However, it was clear to me that you should always do your own due diligence and get quotes to check the ones they give you. If you do that, ultimately, you aren't really saving yourself that much work, so I'm not sure the $600 fee is worth it. Edit: David reached out, and we talked about my experience. He sounded as surprised as I was by my experience, and he's looking into it. I was impressed that he would follow up!

Gabriel provided excellent customer service, he was able to turn around my negative experience when…read morereturning the vehicle. He was able to explain and listen, offering a solution with a great attitude. He wanted to ensure I was a returning customer.

One of the best things about Enterprise is that it is local to where I live. I didn't have to deal…read morewith the traffic to get to SJC. The only issue is that this location closes at 6pm. So, one needs to plan accordingly. The staff there is friendly and professional. I had not issues with the vehicle I was given.