Jeremy had a family issue with one of his canines getting hurt and so he called to let me know he…read morewould be a little late. Kind of him, but I absolutely understand the need to put our friends before business. He could have taken the whole day as far as I am concerned. Anyhow, he came out pretty much when he intended to after getting his dog to medical care, which I appreciated. I got my windshield replaced because I was tired of the million tiny pockmarks indented into my old one. I know there's wear and tear, but it still bugs me. He was cool enough to replace it for me in under an hour while also checking the seals around my other windows for free after I mentioned my car floods during intense rainstorms. He and his associate were professional the entire time. I will definitely hire him again when I go to replace my windshield again in a few years.

Quick reply. Excellent customer service. Competitive price. Next day service at my location. Great…read morecommunication day of the service. Stands behind the work and went above and beyond. High quality service and explanation of the repair.

NOVUS was absolutely brilliant! The technicians were prompt, knowledgeable, and I thoroughly…read moreappreciated the work they did to replace the windshield, in my daughters' car. I would highly recommend this company, and I will not hesitate to contact them again if needed. NOVUS knows the real meaning of good customer service!

I recently had my windshield replaced by Novus, and I couldn't be happier with the experience. I…read morespoke with Charlie to schedule the replacement--he was very helpful, knowledgeable, and made the whole process easy. He even came to my home to install the new windshield, which was incredibly convenient. On top of that, the price was excellent--significantly lower than what I was quoted by Safelite. I really appreciate the professionalism, quality, and value Novus provided. I would definitely recommend Novus to anyone in need of a windshield replacement or repair!

We had a window broken in overnight in Columbus during a military PCS move. Tony picked up on the…read morefirst ring at about 7am, ordered the correct pane as quickly as possible, fixed it in 31 minutes and got us on the road again very quickly. There was not a molecule of broken glass left in the car after he was finished. He was so nice and professional and we could not have had a better experience getting a car window fixed with no notice. Call him first.

His work is amazing I can barely see where damages were. I was impressed with how well my…read morewindshield turned out. Fast, friendly, honest, and most of all quality work!

Fast and excellent service. I was receiving updates during time of repair. Easy estimateread more

Working with the estimator at the north westerville location was a total fiasco. I'm not going to…read moremention his name publicly, but if he is going to be the face of the company and primary communicator than he needs to go through more extensive customer service and general business training.

Holden and Justin were fantastic! They did a superior job on my car!…read moreSev is a top notch customer servicev rep, she was in contact with me to update me on each process my car was in from day one! I would highly recommend Caliber Collision!

Good communication and great service. On time and works fast. No issues with the new windshield…read more The tech was very friendly and customer service oriented. My experience with Glass America was better than with Safelight. Highly recommended.

They were quick and responsive and respectful. The team answered all questions and when it turned…read moreout I needed a new windshield they arrange everything with my insurance and informed me of any cost Or deductible so I could Make an account informed decision.

Back window on my wife's car was broken while out of town. Set up an appointment for a few days…read morelater through the insurance. We scheduled for a 8-12 appointment, but the tech ended up not showing up or reaching out so we had to reschedule for the following week. Although the first appointment made us apprehensive, the second one went much better. The tech (Joshua), called when he was about 20 minutes out and showed up shortly after. He was incredibly friendly, helpful and informative. The whole replacement took about an hour and he even vacuumed all the remaining glass out of the back of the vehicle. While the insurance paid for the entire repair, the invoice that we received did reflect a price that I felt was reasonable (under $400 for the glass itself and installation).

They gave me a fair quote. Excellent customer service when I followed up with a question.read more

From the owner: Family owned and operated locally owned with 10+ years experience.read more

I didn't see any ~recent~ reviews before booking an appointment, so leaving my experience here for…read moreanyone in the same boat. Biggest takeaway-- if you call to make an appointment, make sure you get the estimate sent to you in writing. The customer service advisors were lovely and let me know they "had the best price in the area", which after calling around, seemed about right. I was quoted around $650 total for the service ($400 windshield, $200 recalibration) which I wrote down as it was being told to me. The service itself came out to be $700 (including a few discounts ig?). It seems the quote didn't include tax, so with state and sales, it was an additional $100, totaling ~$760 all together. Also worth noting-- morning of my appointment/drop off at 8am, when I was 5 minutes away, they called to let me know they ordered the wrong glass and would need to reschedule. No notes for the service itself though once I finally got serviced! Seems the work was done well and in an hour and a half at that...

SERVICE WAS POOR!!! I was given a time slot to come @9am for a windshield repair(35min or less job)…read moreDoesn't mater because it's a 1st come 1st serve when you get to the place lol. Now I'm informed that my service will be done til noon(12). Jasmine or whoever showed her attitude because 3 others customers was deceived the same way and complained to her! Kept cars captive while we all wait for the tech to be late. After waiting more than 4 hrs I left at 1pm. !!!AVOID THIS PLACE AT ALL COST!!!!!

Communication The wait and waiting area…read moreEmployees The actual work performed and finished product of tinted windows. My new go-to place for window tint etc.

Third vehicle that I've had tinted at AAP in Lewis Center. No problem scheduling an appointment…read more Staff were friendly. Got great advice with a tint selection. Another job well done.

Great experience and great service at a great price ! I had a small chip, less than a cm, on the…read morewindshield. Katarina was very quick to respond, showed up on time for the appointment and did a great job with the fix. Definitely value for money and definitely recommend. Thank you.

Great experience! Katarina came to our house promptly and fixed a couple spots on my windshield…read moreand even did some preventative spot. Highly recommend her service and a great price! Thank you for great service!!