Carlos was your stereotypical used car salesman. He had no personality, borderline arrogant and acted like he would rather be doing something else. It took him 20 minutes to see me, he texted on his phone while I was sitting in front of him and lied about the Carfax. What poor salesmanship. I was ready to pay cash for the car that I test drove, but his demeanor just turned my stomach to the point that I'd rather throw my money out the window rather than give it to him for a commission. He needs to attend customer service 101 training. read more

I think it's important to share my review just to help people avoid the same mistake verse trying to make someone look bad. I don't think AM tries to sell bad vehicles but the way they just grab them from the auctions, expedite the pictures to their website, and the service team half-ass check them can lead to my experience. I bought my daughter a Nissan Sentra (2016, 86k miles). The vehicle had a good appearance, premium package, and the price was ok, not great but ok ($12,500 about $15k out the door). Omar the sales person was good, patient, not pushy, even offer for me to take the vehicle for a few days to get it checked out on my own mechanic. Unfortunately, I didn't have the time and was only able to ask certain questions. I was also assured that their service team checked everything out and the car was good to go. As I was driving the car home, I notice what I thought was a dirty smear on the windshield in the shape of how the wiper swipe. When it didn't clear after I sprayed it, I immediately reach out to Omar and he asked for pictures. I parked the car and took the pics, after going to his manager I was told they were aware of the scratches, which is what it turned out to be, and that I will have to contribute $100 for a new windshield and they will cover the rest (didn't have the car for more than 5 mins and was bout a mile away and already out of $100). The next issue was 3 days later the brakes start making the metal-on-metal noise on the car. I asked Omar were the brakes were ever checked by his team, he assured me they were, I took it to Caliber Auto Care who informed me the breaks were bad, so bad that they recommended that I tow the car verse driving it back to AM. I called Omar, he spoke to his manager and they fixed the brakes for free. Thinking everything is good to go my daughter takes the car and off to college she goes and after driving it for a month and a half the transmission goes out and the rear shocks and struts were bad. Had to drop $4,800 for a new transmission and repairs, so I'm now $20k into this car. Could have bought her a new car with a warranty at this point. Anyhoo that my experience, again I don't think they are a bad dealership, I just don't think they are checking the vehicles out fully. If you are buying a vehicle from them take the time to have your mechanic inspect it. read more

Great service thank you for your services. Thank you mo Thank you Ana Sincerely Teresa read more

I was quite encouraged by the appearance of the show room and the quality of the cars sold. I did pick an entry level car as a daily driver for my girlfriend, assuming that their presentation reflected on their honesty. I was wrong, after paying cash for the car 'as is', because the test drive didn't show anything extremely off, we took the car home. After 50 miles, the check engine light came on. The car was stalling at slow speed and the engine was stuttering. I took it back asking for explanations, and all they did, was reset the check engine light. Of course all the problems were still there and after 50 miles the check engine light, came back on. So I took it back again, and they said they can't find the problem, and they sent me to an official dealership to check for recalls. Of course there was no recalls outstanding for that vehicle. So they recommended an outside mechanic and mentioned they would split the repair cost. The outside mechanic was quite far and didn't make himself available. So I had to get my own mechanic, that found out they had wrong sensors and replaced a fuel pump. Finally the car is working fine. So I brought the receipt to them and they just reimbursed 1/5 of my costs. Definitely stay away from these dishonest business read more

If I could leave a 0 star review, I would and I don't use that lightly. We called yesterday to let this sorry excuse for a dealership know we would be coming today from Baton Rouge, Louisiana to test drive the yellow Jeep Wrangler (DO NOT BUY). We were excited and braved a 6 hour drive. We make it to the dealership and the wait was a little long, like every google review I've seen yet. We finally told someone what we were here to test drive, then waited some more. When we got in the back of the vehicle, it had trash in it. Thankfully, we weren't so excited that we forgot to check everything on the Jeep. If you know anything about a Jeep, you know of something called the death wobble. Sometimes you reach a certain speed and it shakes VIOLENTLY AND YOU LOSE CONTROL OF THE VEHICLE. This dealership let my fiancé drive 6 fucking hours to drive a vehicle that would have KILLED US on our drive home. I've never stormed out of a place of business so fast while biting my tongue. This dealership obviously didn't care about the well being of their customers if they're willing to see a death trap of a vehicle. I will never suggest this dealership. Not if my life depended on it! They had the audacity to let us drive 6 hours from home to walk away empty handed. AVOID THIS DEALERSHIP. That is beyond untrustworthy in my eyes! read more

A great place to buy a car. I should know I have bought 3 in the last year. Great deals on low mileage upscale cars. Sid and Amanda are great to do business with. Buy the car takes minutes, with no upsell or options presentation. No pressure, they give you the price list and let you walk around. If your serious about looking for a car the only problem is deciding which one you want. read more

I totaled my car in November and needed a replacement. Alex and Conrad at Auto Merchants have been the only positive part of my experience. I placed a deposit on my favorite car to hold it while my insurance dragged their apathetic lazy feet, by I am anticipating a happy outcome. read more

Awful dealership. Extremely rude on the phone and not even worth my time or yours. I told the guy i had a trade in and with out even getting the info on the car said they would offer so little that I "would want to punch him in the face". Told me to go elsewhere if there are better deals and they are outselling everyone around them. Beware and stay away. 0 stars. read more

I purchased a car from Sid back in 2008. I still have it and never had any problems. However, you must do your own due diligence. Back then I was looking at another Infiniti and it showed up as clean on Carfax but showed as having been involved in an accident on AutoCheck but that is hardly AMI's fault. It is now time again to buy another vehicle and Auto Merchants is going to be my first stop. read more

Very nice experience. They were accomodating to my request when purchasing the vehicle and I got a great deal. I would recommend this dealership to my friends. read more

After searching far and wide for an eGolf in California, I found a lone car in the Lone Star State at Auto Merchants. The car originated in California but was bought by Auto Merchants in an auction and ended up in Texas where eGolfs can't be serviced. I was a bit concerned about some of the Yelp reviews about Auto Merchants, but then I called and spoke to Ron Bozorgpor who was very professional and friendly. After a brief conversation, he agreed to lower the price roughly the amount it would cost me to ship the car back to California. Ron even agreed to hold the car for a week until I could visit and inspect the vehicle. He was very responsive by e-mail and phone and the transaction went smooth and without a hitch. After another week the car arrived at my home in California, shipped by a transport company selected by Auto Merchants. Communication was good and the delivery was smooth. It was a pleasure doing business with Ron, so please look him up if you need a car. read more

If you are in the market for a used car, let me be the first to tell you....RUN. No deal is good enough to do make me do business here, I promise you......I dodged a bullet on the car I almost bought, and narrowly escaped a "great deal" that would have cost me thousands later on. I was all set to sign on the dotted line for a Mazda CX-5 this past weekend... ...it had low mileage, and was absolutely immaculate aside from a tiny bit of cosmetic damage to the front bumper and a dent in the rear the size of a quarter. All in all, I was thrilled with the car. My only issue was, they did not have a certified inspection on the vehicle; for this reason, I asked to take it to a local Firestone location for a once-over. The fact that they were asking nearly $2500 less than they could have fairly asked made me very skeptical of the condition the vehicle was in, and I wasn't signing anything without a mechanic's say so. What the technicians at Firestone found was utterly disgraceful. This gorgeous car that was absolutely like new on the outside had been cleverly disguised....it was a total rust-bucket underneath. Literally. The dealership had made a big point of saying this was a Texas car that had "never been on the coast," which implies it does not have a rust issue. The entire undercarriage of the vehicle was rusted. EVERY PART, including the entire wheel assembly on all four wheels, was not just beginning to rust, but looked like the car had been sitting in water for a WHILE at some point. The tires were also beginning to show signs of dry rot and were already splitting in between the tread, even though there was approximately 50% tread left on them (admittedly, I should have noticed this myself instead of having it pointed out to me). Potentially the most infuriating discovery made by the mechanic was the ever-popular "battery trick" performed by used car lots. The battery was not being charged at all, so the dealership had disconnected it and put in a new, already-charged battery. Doing this accomplished a couple of things: it cleared MULTIPLE service lights that should have been lit up on the dash, and concealed the fact that the battery was not receiving a charge from the vehicle. However, they did not count on me taking it to get a certified inspection, and this little trick, while effective in unloading vehicles on people who don't check them out, leaves little fingerprints that a mechanic can easily see when they hook the car up to a computer, and those codes still show up in the engine itself as being unresolved. I will say one thing for them; I showed back up at the dealership spitting nails about the fact that I had just spent close to a hundred bucks for an inspection on a vehicle I would have never even considered if they had just been forthcoming about a tenth of the issues it had. The salesman, Travis, took the bill for the inspection to his finance department, and they wrote me a check to cover it and apologized profusely, saying they had no idea that the vehicle was in this shape. According to what they told me, they do not have a service garage on location; the vehicles come to them "ready to sell," so they do not have any idea what goes on before that. The salesman seemed genuinely shocked and appalled at the photos I showed him of the vehicle, and continued to apologize until we left. Granted, he could have been just a really great actor, but I sincerely think he just works for a shady company and didn't know anything about it. All that said, I will never darken the doorstep of this establishment again, and I will make sure no one in my friends or family does, either. I do commend them for refunding my money on the inspection, but that type of used car snake oil sales technique is absolutely disgusting, and they need to be called out for it. read more

I found my car thru the Capital One Auto Navigator, called in and spoke to James. He was really nice over the phone and just as pleasant when I arrived. I test drove the car, then spoke with Conrad in the finance office. The process almost seemed to good to be true. Conrad saw the concern and told me to bring my family back the next day so we could make sure this was the car I wanted and felt comfortable with. I came back the next day and we closed the deal. Time will tell on the vehicle, however the customer experience was nothing short of superb. Kudos to James and Conrad, my wife is very pleased with her car. read more

I had been shopping around for an extended warranty for the past few months. A Honda dealership offered 2x the amount for a warranty. Tommy was very kind and offered it for a lower price. Thank you Omar for reviewing over the documents with my father and I as well as looking to see if there were any other options for my vehicle. read more

Best car buying experience I have ever had. They have a great website that has plenty of information about each car with lots of pictures (I was an out of town buyer so that helped a lot). Special shout out to Majid and Conrad they took care of me the hole way. Was in and out within 20min! read more

I have purchased two vehicles from this place. Ron is great to work with. I've even brought people to them. I purchased a 2010 Nissan Altima and a 2014 Lexus IS 250. My friend purchased a Nissan Altima as well. The customer service is great and they are in the business of selling but BUYER BEWARE!! Make sure to check the Carfax. That was my mistake. The Lexus has major damage that I was unaware of until I went to sell it and they would only give me $9000!! I paid over $30k!! I hardly drive as it is so I didn't have many miles and the car was in top shape. So I thought. I would suggest checking the carfax get one from them and maybe check for yourself to be safe. The cars run nice. The cars are clean and fully loaded, but don't let the looks fool you. Be smart. read more

I love this place & had a wonderful experience! I found a car online & called to inquire. Travis was my salesman & he was extremely professional & knowledgeable. He was helpful & not pushy & I would always buy from him in the future. Conrad was the finance guy & he was just as impressive as Travis. He got the deal approved promptly & made the whole experience seamless. I will definitely do business with them in the future. read more

Do your own research (including your car's trade-in value) first before coming to this place as they are not a typical car dealership. You have to know what type of car you want or like before you show up, which is quite my style. Also, get an online credit pre-approval if financing is your preferred route. They'll give you the car keys for you to test drive, by yourself! So, no dreaded parking lot talk!!! Once you're good, you'll go directly to finance, no negotiations and back and forth, direct ticket price. Hand over the check/paperwork to their Finance Dept and that's it. I was in and out within 1.5hrs right before they close on a Saturday. Caveat: as you are buying a used one, check the condition and all necessary paperwork as it will be on an as-is basis. However, this is where they shine for me. There were some cosmetic imperfections in my 2017 Infiniti Q50 so I went back and had them fixed. The team, thru my guy Ara, went above and beyond for my seemingly small request. I even have his mobile number stored so access to him was so easy. By far, my best car buying experience so far! read more

Auto Merchants - Used Car Dealers Near Me - Plano, Texas

Let me start by saying I was very hesitant to visit this dealership based on the customer service reviews. Used car salesman often are short and high pressure, wrong not here! I test drove a 2015 used car with low miles but according to the car fax it had been in a collision and had structural damage, eek. It also had no warranty remaining on this car which they've had on their lot over 6 months. They had no wiggle room in their price, NONE! I do not have one had thing to say about my experience but needless to say since they didn't want to come down off the price I did not take a gamble. Many times we have to experience things for ourselves they were nice and no pressure. read more

I've visited many dealerships lately and AMs level of customer service ranks very low in comparison. I think they're just waiting to take an order than willing to help you fill your needs. If they are this bad on the front end, I wonder how well they are at execution of the deal. My instincts say look somewhere else. read more

First off, let me start by saying Ron was the best! After several hours of searching for a reliable; excellent priced vehicle from several other dealerships around DFW we were very beaten and felt like giving up! Fortunately we found this place! Ron was who was helping us, and we couldn't have asked for anyone better. Excellent customer service skills and communicated with us every step of the way. We will definitely be doing business with Ron again for future purchases! Thank you Auto Merchants for your honest and trustworthy staff! read more

Not good at communication. Was trying to buy a car from them, but because I don't live in the same town it was a little complicated. So, they just stopped responding to me. Even when I asked to start pre qualification process so I could come this evening...they just ignored me. They made my choice for me. read more

First off... I loathe car shopping so when my 2004 Maxima with 135k miles finally bit the dust last Friday I started the excruciatingly painful search for a very specific used commuter vehicle. Now when I say specific, I mean cheap with an engine and four wheels! I checked out all of the usual suspects... All of the online dealerships, local Nissan, Volkswagen, Ford, Chevy and Kia dealerships with ZERO success... One fella told me that if I knew the owner of the dealership, he would give me $200 off!!! I did not feel right about being party to such a lie, plus I was afraid the owner might be there slumming and put me on blast in front of everyone and say he had never seen me before, since... well, he hadn't! On the advice of a friend we went back to a dealership that we had visited the previous night. That dealership was Auto Merchants on W. Plano Parkway! I knew in my heart, this place was special since about 10 minutes past closing, salesman Kenney Dawson tossed me the keys to a vehicle that more than fit my specific aforementioned needs and told me to take it for a spin... He waited patiently as I drove it around the lot. Fast forward 10 hours and we where back at Auto Merchants to buy a vehicle. We saw Tommy "The Money Guy" Bedford and he put us back with Kenney. Kenney was moving around quickly helping out several people and I know why he was so popular! Kenney might be the nicest, most God Fearing fella I ever met. Close your eyes and think of your "typical used car salesman"... Kenney looks nothing like the "hack" you are envisioning! Kenney was patient, fast, knowledgeable about his inventory and again, the nicest, soft spoken, calm guy I have ever met! He was in a word everything you want in a car salesman! Kenney delivered 2 vehicles for my review and gave me the keys! I test drove both and made my decision. Kenney did not pressure me ONCE the entire time I was making my decision. Not once! He did however, every so often make eye contact with me while he was assisting another customer (I told you he was busy) just to let me know he was still around! Gold star for Kenney! Now it was time to chit chat with Tommy, or "Money" as I called him... Not to his face of course... (In my mind!) Tommy was, to quote the late great ESPN commentator Stuart Scott, "cooler than the other side of the pillow". I have never seen someone crunch numbers so fast and to my benefit! He moved just a bit on the price as expected (wholesale ya know) but I was pleased with the final figure and did not feel in any way taken advantage of. Tommy left his office at one point and I made it a point to get up and act like I was looking at the very cool motorcycle photos on the wall but in actuality I was making sure he was not harboring some sort of "dust" that made me feel as though I was getting a good deal. I ACTUALLY GOT A GOOD DEAL!!!! About 30 minutes later I drove my engine with 4 wheels off the lot. By the way, included with my specific wants in a vehicle were power windows, doors, Sat radio, and other "stuff". I got more car than I ever expected!!!! AND IT WAS THE RIGHT PRICE!!!! So to make a long story short, Kenney and Tommy are the real deal and if you are in the market for a used car go to them immediately and have an experience second to none! Well done Auto Merchants and well done to Kenney and Tommy! When the time comes, you will see my family and I again! A- read more

I tried to contact them multiple times, on Facebook messenger and email, and I got 1 email back. The email stated the car was still available. After I replied to that email, (within 10 minutes) I received no reply. A few days later I found out the vehicle was sold, and of course, the salesman did not feel inclined to let me know. There is a severe lack of customer support and communication skills; it is very unlikely that I would do business with these people in the future. read more

We had an amazing experience. We came in last minute and knew we had limited ourselves to two vehicles on their lot. They were extremely polite and respectful of our time. We had a minor issue with the spoiler, and was assured it would be fix once we brought it in. The price was exactly what had been previously negotiated for us through USAA. For all of us Active Duty and Veterans out there they have great priced vehicles on the low end of KBB. This is nice token of appreciation for the sacrifice that we have given. Update, the spoiler was brought in the following day and it was fixed immediately without question. We have gone about a week and are extremely satisfied with our purchase of their Nissan Altima SL. Thank you and your team for the great service! read more

Mo the GM is the man! Love that guy. He took a really crummy situation and made it whole. Very professional relaxed atmosphere. Can't comment on mechanics my car has not been serviced here. read more

A truly awesome experience with Travis. Their website was easy to use and allowed me to do a lot of the background work on my own. When I narrowed down my choices, Travis answered questions and provided advice and had the cars ready for a test drive during my lunch break. I picked out the car I wanted but a maintenance light came on. Travis had the car worked on to correct adding brake fluid and advised me to test drive it one more time so I was comfortable. We exchanged paperwork via email and it took me 5 minutes to sign the documents and drive away the day I picked up the car. Could Not Have been easier. Thanks to Travis! read more

I thought they were in business of Selling cars...They are not even interested in showing the cars. Waited around 15 minutes there someone to show up and eventually they did, left us around searching car on their computer and then never returned. When checked with receptionist, she didn't had a clue.... Not to my surprise, there were others as well just wait for someone to come......Never going to them again... read more

Bought a 2009 Honda Civic si on June 28 2018,paid for the car the day I bought it,we still haven't received title or tags,was told title was processed on July 9th,have been told by an arrogant asshole that technically they have 60 days to process the title,wrong,you wait over 30 days,the State of Texas will penalize you,but he said the title was processed on July 17th,so we wait,i would not recommend this dealership at all. read more

truck was advertized one owner,no accidents on carsforsale, turned out was in accident, had it inspected no spare tire or jack. Jacob the biggest liar i ever met said this would be resolved before shipping . Jacob DIDNOT do anything he said,truck was rejected at matson and was a huge hassle. This POS dealership took full advantage of online buyer.WATCHOUT FOR THIS PLACE,and especially fork tongue Jacob read more

This dealer has nice selection of pre-owned luxury cars at very good price. There is absolutely no pressure tactic. I think all auto dealers should be operated like this one. read more

I bought a car from them a few months ago they showed me the carfax that said it was a clean title no accident. Then I took the car to Carmax because they run the full report on everything. The car was in a major wreck. If you decide to buy a car from them take it to a Carmax or the car brand dealership. I will never buy a car from them ever again read more

Great customer service! Travis and Tommy were the best! We bought two cars in the same day! Both low miles and super prices! It is good to know there are still honest car dealers around! Thank You Auto Merchants! read more

They clearly don't need business. No one came out to help us and when we went inside to inquire about a particular car, they gave us a list with all the cars that they had, and their prices. Then the man walked into another room, and disappeared. We were ready to purchase a car, with cash, and they couldn't be bothered, so we will go across the street, to Huffines. read more

You are remembering another customer as you never offered to waive the fee. However, I called MC/Visa as you indicated I should. There are 11 states that can't charge fees to use the card and Texas is one of the states. I gave them the information and they will be contact with you. You can only offer a discount price to use cash, Try Fenton in Mesquite - they don't charge fees or play games. read more

Had a pretty good experience at this place. Ara helped my wife and I pinpoint which Nissan Rogue we wanted. Conrad worked with us to find the monthly payment that met our budget. We got a great deal on a fully loaded car underneath market value. Missing a star for customer service; a lot of waiting, uncomfortable seating, but overall a positive experience. read more

Thank you Auto Merchants for finding me my new car! They have a wide range of vehicles and great deals! Special thank you to Raumin "Ron", he's very knowledgeable on different makes/ models of cars and honest about the car reports. Nothing better than that! And thank you Tommy for making the paperwork a quick and easy process! Y'all are great, keep doing you! read more

Hands down the easiest, smoothest, and quickest car buying experience I've ever had!! Ara was super polite, friendly, and answered every question I asked. No pressure sale, but also he was eager to make the sale happen. Negotiated price and trade value that came out to a deal that was more than fair for both of us. There was ZERO "let me go ask my manager crap" with every little thing. Once the deal was made I was taken to the finance office where Conrad was also super friendly and paperwork was completed in no time. Auto Merchants filled my new car up with gas and had the oil changed since it was due. Couldn't be more pleased with the entire buying process. I was in and out with a new car within an hour and a half. Would recommend anyone to come here!!! read more

We bought a car here a couple of months ago and it was by far the best experience we've ever had. There was no haggling (the price was what we saw online), financing was very easy, and they made sure we were taken care of. A couple weeks after we bought the car, they sent us cookies and mugs as a thank you. After having the car a couple of days, we noticed it would overheat when it idled for a long time (sitting in bad traffic, for instance). Since the car was still under warranty, we took it to the Mitsubishi dealership who found that the fans were just unplugged. To do the maintenance check, they charged us a $125 fee. We called Auto Merchants, expecting to hear "sorry about your bad luck" and instead, they told us to have the dealership call them and they wound take care of it. 5-star service. We will never buy a car anywhere else! read more

I received world-class service excellence and high quality throughout the entire process. My car salesman (Majid) was professional, courteous, unobtrusive, knowledgeable, patient, and responsive. He truly was a thoughtful gentleman who made my car buying experience a refreshing and stress free one! Majid helped me pick out my Lincoln MKZ (less than 300 miles) and walked me through a very painless process. And the business sales department (Conrad) was just as thoughtful, engaging, and professional. Conrad took the time to explain the business transaction at the point-of-sale and patiently answered all my questions. One of the docs said "Gap Insurance Waiver" and 'waiver' gave me pause because I was looking for loan deficiency protection and the 'waiver' language through me off. Conrad explained and assured me that I had auto protection coverage in the event I had a serious accident resulting in the car being totaled and the insurance company put me upside down with the finance company. I even commented to Conrad that Auto Merchants feels like a family atmosphere thru and thru. THANKS Conrad. This car buying experience with Auto Merchants was HANDS DOWN the BEST car buying experience I have ever had!!!!! I went from visiting multiple dealerships with a wide range of potential options (SUV, sedan, truck). When I visited Auto Merchants it became clear what I wanted and Majid treated me like family from the very start. Customer Satisfaction -- Customer Loyalty. Mission Accomplished!!!! Majid is simply AWESOME! Service Quality Scorecard: 1. Reliability -- CHECK (service was dependable & at the time it was promised) 2. Responsiveness -- CHECK (willingness & enthusiasm to help me... service with a smile) 3. Assurance -- CHECK (they conveyed trust and confidence to me) 4. Empathy -- CHECK (Majid and Conrad were very approachable) 5. Tangibles --- CHECK (the design, comfort, layout of the physical facility) Now I standby to see if the level of service excellence will continue throughout the service contract or will it have a short shelf-life because the sale is done. read more