I scheduled an appointment and arrived a little late - there were a few other people there, but I…read moredidn't wait very long. I had an issue with someone I spoke to in Carvana Customer Service and wasn't able to pick up my car the first day. On the verge of tears the team at this location was so kind and apologetic. I was so happy when I was able to get my issue resolved and return the next day! Terrence knows what he is doing. He had us out of there so quickly in my new-to-me car! His enthusiasm is absolutely infectious, and I appreciate what they are doing. It is so different than going to a regular dealership and I am happy to have been a part of what they are creating at this Carvana location. Keep it up!

I went to carvana.com and got a quote for my car so I can use it against the dealer. The dealer…read moregave me an offer, but did not come close to what Carvana and other sites were wanting to give me for my car. I ended up doing my appointment at Carvana and change a couple of times because I wanted to make sure I had locked in my deal with my car. The people that worked there was very nice and welcomed me. I was worried that what Carvana quoted me was going to be lower as it would entice people to come on in. The people took pictures of the car and did the inspection and the guy said you really took care of the car. The good news is they have a waiting area and since it is near the airport getting an uber or lyft is really easy and the guy drove me to my location. I did direct deposit. I am sure it will show up in my bank account within the allocated time. Anyways I now know what to do if the dealership tries to screw you over.

S MacArthur location was super to work with for my front end alignment - fair price, great staff,…read morequick in and out. would highly recommend this shop.

Walter the manager at this location cares about his customers and will do whatever he can to treat…read moreyou right. He took the time to listen to me and my concerns. This was my sons first time getting work done his car and Walter treated him great. They made a customer for life.

Marcko is awesome and loves what he does. It shows on his work! Service was prompt and…read moreprofessional. I would recommend to anyone 100%

Marcko replaced the pads and rotors on my Ram truck and did a great job. His price was less than 3…read moreother quotes I received. He was on time and very professional. HIGH RECOMMEND

i havent gotten work done from him but im a vendor of sorts and ive gotten to know him…read more He has the heart of a lion and thats usually lost today. Kind of like a brother in a way. He is a good man.

The subject here is a 2002 Mitsubishi Eclipse that I'm restoring. I had a lot invested in it with a…read morerebuilt engine, various parts and a paint job. After it was damaged in an accident it was taken to the shop that originally painted it.Their estimate was $9700, this was not an option. I felt that an independent shop could do it for much less. I took this written estimate to Rangel P&B. Richard Rangel looked it over and quoted $5000. The quarter panels could be repaired without having to replace them which cut the cost over $4000. My insurance company's estimate was $5700. Due to the age of the car it was declared total. However, because of the restorative work that had been done I received $4200 after the deductible which covered most of the cost of repair. After the repairs were made there were several problems. First, the rocker panel were missing because they ran out of paint. The the door key cylinder was not switched from the original door (damaged in the accident) to the replacement door which meant it would not lock. The left door was sagging meaning it had to be lifted close it. The trunk key cylinder was pushed in. One of the tail lights was broken (which he paid me for). There was a hole punched in the left door frame and a dent in the right door threshold. Mr. Rangel immediately terminated the technician responsible for this. This was a noble act that indicated to me that he was going to rectify this. Despite all these problems, I paid the bill and took the car home with the intention of bringing it to have these problems rectified when he found a body technician. Meanwhile I had to go to another shop and paid $75 to have the door adjusted and the key cylinder transferred from the old door. After several weeks I went back to have the work completed. He still hadn't found a body tech. The work was going to be done his painter who supposedly knew how to do body work. The job was suppose to take a week. By the end of the second week I had completely lost my patience and my confidence in this shop. I took the car to another shop for an estimate. It was then that I discovered how poorly the job had been done. The interior of the right quarter panel was still pushed in from the accident. They never fixed it. This is why the trunk key cylinder was pushed in. They only repaired the outer panel and VERY poorly. There was an excessive amount of Bondo (putty) on the quarter panel. This quarter panel became the subject of our dispute. I went back to RP&B and pointed out the inter panel to Mr. Rangel. His initial reaction was that he didn't know.This part was in plain sight when the rear bumper was removed during the repair. It was impossible not to see it. He took the stance that because the car was declared total that he didn't have to do the job properly. Doing the minimum to get by seemed to be his thinking and he expected me to be okay with that. Mr. Rangel eventually offered to reimburse me $500 toward repair at another shop. He paid me $250 in small increments over two and a half months. This was going to take forever, I couldn't wait any longer. The other shop properly repaired the quarter panel, the dent in the right door threshold and realigned the right door and fender. The rear bumper needed to be replaced, it was damaged in another accident. They installed it at no addition cost because it had to be removed to make the repairs. The total was $1785. This plus the $75 at the first shop totals $1860. This is what it cost for cleaning up the mess made by RP&B. I went back to RP&B for painting. This included the rock panels, quarter panel and the rear bumper. Mr Rangel wanted to charge $250 to paint the bumper. This was not part of the original damage so it was reasonable. I reminded him that he owed me $250 from the $500 he agreed to reimburse me. I suggested that he use that to cover it. He claimed he needed it to "cover the cost of materials". Rangel comes across as personable, professional and clean-cut . However, beneath that exterior he is a bit devious. This was his way of getting back the $250 paid me. He also wanted me to approve the paint match. This was his way freeing himself of responsibility in case it didn't match. As it turned out the paint didn't match. I attempted to discuss reimbursement for the repairs. In his opinion there was nothing to discuss. I mentioned filing a compliant with the BBB. At this point he had a major lapse in judgement and told me that I needed to leave before I got hurt. After all the money, time and distress he cost me he had the audacity to threaten me with violence. Oblivious to the consequences of his action. It wasn't feasible for Mr.Rangel to rectify this. He the took cheapest way by insulting my intelligence with lame excuses. In cases like this one can pay with compensation or with their reputation. Rangel chose the latter. CONGRATULATIONS Mr.Rangel you earned this review.

Doug's always been honest, affordable and relatively fast. Won't take my vehicles anywhere else.read more

Please take the time and read my review As I don't always…read moremake time to write one but this time I just had to!! This morning I had a car issue...so stopped by Scott's Automotive I want to say the team at Scotts were very kind and attentive to my problem. They were busy working on other vehicles and yet took time to take a look and see what my car needed as well. Turned out my car was very low on oil... they took the time to help me and got me back out on the road in a timely manner! They go the extra mile & I'll definitely be back to Scott's Automotive! Thank you Scott for the teams professional customer service and Texas hospitality! Blessings, B.B.

Last week, I scheduled an appointment online with Caliber Collision to repair my side mirror. Their…read morewebsite walks you through selecting your vehicle make, model, and year, uploading photos of the damage, and receiving an estimate that is supposedly reviewed before you're allowed to book an appointment. Tesla is explicitly listed as an option in their vehicle dropdown, which I selected. The photos I uploaded clearly show that the car is a Tesla. After receiving the estimate through their system, I booked an appointment and received multiple confirmation texts and emails leading up to it. At no point--online, via email, or via text--was it disclosed that this location is not Tesla-certified and cannot perform Tesla repairs. When I arrived for my scheduled appointment this morning, I was then told they are unable to work on Teslas. This was the first time this information was shared. This resulted in a complete waste of time. My husband and I rearranged our work schedules and took the morning to work from home specifically to make this appointment, only to find out on arrival that the service could not be performed. Now I have to restart the entire claims and repair process elsewhere. If a shop cannot service Teslas, that should be clearly disclosed before allowing customers to submit claims, upload photos, receive estimates, and book appointments. Allowing Tesla selection in the system and sending repeated appointment confirmations creates a very reasonable expectation that the repair can be done. This was entirely avoidable and reflects a serious breakdown in their online intake and scheduling process.

This company is a major fraud. I trusted them with my car after an accident they took money from…read morethe insurance company and never paid for my repairs. Audi of Plano took my vehicle and changed the ownership because they say payment was never received they even fired the service guy. This is crazy insane work. Guy hit me - insurance deemed not my fault. And y'all let Audi who you took my car to take it. This the is VP at Caliber Kevin I been talking to all of sudden he tells me nothing they can do and stop responding. So, I lawyered up. All I want the value of my vehicle they took and pain and suffering..

Great service and fast repairs. Been taking my vehicle there for years Ryan and his mechanics are…read moregreat. Very professional

Rude owner/workers and my husband and my cars have been running horribly since our oil changes. I'm…read moregoing to get it redone somewhere else, do not trust this place! Shady to say the least.

Completed the repairs efficiently. They truly prioritize customer satisfaction. Highly recommend…read moreMarcus to anyone looking for a reliable mechanic!

You have no license you state your Christian business but you're not cuz you're not even listed as…read morea business your reviews have been confirmed as false and fake your writing those reviews actual customers of yours have been unhappy very unsatisfied and way overcharged for inadequate in proper maintenance and repair for your other customers have gone to actual mechanic shops and had this all confirmed by actual certified and trained mechanics you charge dealer prices so you claim you don't charge up charge on Parts well you're already overcharging for your service and parts because you're already falsely representing yourself your skills and what the customer would be getting so my opinion on this gentleman's operation cuz that's what it is a scam operation not a business for this man doesn't even want to do right by his customers that he is wrong doesn't care if they threatened to call the cops and now I'm not saying you have to be certified or I have an actual business license to actually know what you're doing and to actually provide a quality service to people but you actually have to know what you're doing and provide a quality service to people this guy clearly has not hell I know some backyard mechanics fix most jobs for a six pack beer as long as you show up with that six pack beer when you bring your vehicle to him or they show up that get the job done and take it done right sometimes that shit runs better and looks better than when you bought it and I would recommend anyone before you hire someone do your due diligence and do yourself a favor and do their research look on you look on the Better Business for a website check with the state to see if they have a valid business license find out if they're licensing bonded does this clear scammer would probably turn around and sue you for getting injured while working on said vehicle and would claim that because you hired him you're responsible for any of his medical bills etc etc etc this is why it's important to always do business with people that are licensed and bonded because the honest ones are going to have the documentation they need are there work and Word of Mouth is pretty outstanding the backs up what they say this guy can't back up what he says and his customers doesn't even support his claims and in a good review is written by him or family member so always do a due diligence use your own discernment