I recently worked with Adam at Autozilla (Beretania location) while considering a used car…read morepurchase, and I wanted to share my experience even though I didn't end up buying. Adam reached out promptly, kept communication easy and consistent through text, and was genuinely friendly throughout the process. What stood out most was that he seemed truly invested in making sure the car was the right fit for me -- not just closing a sale. I also had an independent pre-purchase inspection done through my own trusted mechanic of 20 years, who confirmed that Autozilla is honest and runs a good operation. That meant a lot to me. Ultimately I didn't move forward with the purchase, but that was purely a personal preference about the specific car -- not a reflection of Adam or the business at all. I'd feel confident coming back here and would recommend Adam to anyone looking for a no-pressure, genuine car buying experience.

Title: Disappointed - Vehicle Issues Within 30 Days…read more I purchased a Mercedes from this dealership less than 30 days ago and have driven it under 600 miles since purchase. The vehicle has 58,000 miles and was sold to me "as-is." Shortly after purchasing the car, I began experiencing significant vibration during cold starts when the vehicle is placed in gear while stopped. This is not something I would expect from a properly inspected luxury vehicle at this mileage. What concerns me most is the lack of response. I have reached out multiple times to address the issue, but I have not received any reply. Even for an "as-is" vehicle, customers should expect transparency, basic roadworthiness, and communication when problems arise shortly after purchase. I am simply asking for accountability and a response. I will update this review if the dealership chooses to resolve the issue professionally.

I award 5 Star rating to Neue Auto LLC, earned due to the diligence and honesty displayed by…read moreservice advisor Mr. Alvin Niki and the Automotive Technician that performed the OBD Diagnostic test on our 2013 XC60 vehicle which begin indicating engine warnings, shutoff in safety mode and ending in engine service required urgent. The diagnostic revealed Crash Zone Faults still stored on board. Mr. Niki's explanation was thorough, understandable to this elderly veteran, Mr. Niki recommended I contact Insurance Adjuster explain the situation. Instead of we can fix it, Mr. Niki's recommendation was the wisest. He was not deterred about losing a future customer in explaining that what we needed is a little beyond the their capabilities, given the dealership would have the Vehicle specific diagnostic tools and the ability to factory reset the electronics. We will be having our XC60 veicle serviced by Neue Auto LLC in the future. The Neue Auto provided the service at no cost to me, as explained, we were not able to correct/repair the problem.

I've been to Neue Auto a few times now and honestly wouldn't take my car anywhere else. Alvin and…read moreCodi are both so amazing, just very helpful and professional. They're usually able to take me in pretty soon too which is great. On my most recent visit, I went in thinking I needed specific work done, but Codi realized it was a totally different issue. He fixed it right then and there, so I didn't even need the major work I thought I did! As a woman in my early 20s, I'm always prepared to be sold on things I don't need, but that never happens here. They're so good at explaining what happened and I've never felt ripped off. The reception area is nice with AC, water, and a TV, plus a huge perk is that they pay for your one way ride share from the shop after you drop your car off.

Recently purchased a Honda from Max Motors. I worked with Peter throughout the process and am very…read morehappy with the whole experience. He was knowledgeable, honest, and clear about everything. I would absolutely recommend them.

I visited several places to sell my car and Jon at Max Motors was the only person who gave me a…read morefair offer with no bs in our interaction. The other places that I went to are the highest rated places on Yelp, but they all gave me extreme lowball offers and tried to feed me all kinds of slick bs. If you are looking to sell your car I 100% recommend stopping by here to get their quote. It might not seem like a fancy place but it's down to earth and they keep it real.

My husband dropped off my 2016 car to Alex this morning around 830. By no means am I a messy car…read moreowner but I will admit I don't wash her nearly as much as I should, especially a black car. He picked her up around 3:30 & she looks better than when I bought her!! Water spots gone. Detailing is superb. Detail. Detail. Detail. She smells great. She feel so clean. Definitely worth the time & $$.

Thanks to Alex and team for a great service with the ceramic coating and interior. It was a great…read moreexperience from beginning and end. Highly recommended. Everyone was very nice and professional.

The service provided for my car was excellent, and the entire process was handled professionally…read moreand efficiently from start to finish. I truly appreciated how organized and timely everything was, making the experience smooth and stress-free. The staff was courteous, knowledgeable, and kept me informed throughout the service, which gave me confidence that my vehicle was in good hands. One of the highlights of the visit was the comfortable waiting lounge. It was clean, relaxing, and thoughtfully set up for customers while they waited. I especially enjoyed being able to partake in a hot beverage, read the newspaper, and watch TV in a calm and welcoming environment. Small touches like these really make a difference and show that the business values customer comfort and satisfaction. Overall, this was a very positive experience, and I would gladly return for future service and recommend them to others looking for reliable and professional automotive care.

Our experience at Servco Toyota Honolulu was exceptional. We would like to thank Rodel Election…read morefor the great service as a car salesman. He provided information for us to make our car buying decision without doubt. He outweighed the pros and cons of the two car options we were deciding on - he pretty much was transparent about them and it definitely made our decision to buy our new family car much easier. In addition, he was like family - he likes to make conversation to make us feel comfortable. He has a lot of experience in what he does and would highly recommend him to our family and friends. I would also like to thank Mark Nakanishi, the Financial Services Accountant, for helping us finalize our purchase. He was also helpful on giving us tips to care for our car by recommending cleaning products. He definitely knew the ins and outs of his department. We also met Keiko Inouye from the business office and she welcomed us so warmly. Sheʻs like family! Thank you to the general manager, Brian Lee for being a great leader, as your team definitely provided very exceptional customer service on our purchase day, from the time we arrived until the moment we left with our new car. MAHALO!

Late review. Nikola was very informative, responsive, and accommodating. He made selling my vehicle…read morea breeze and I would definitely work with him again. He made it so easy as I transitioned to move out of Hawaii. Thank you again Nikola, and I look forward to working with you again should I return!

Exceptional Experience Buying Sight Unseen -- Trustworthy, Honest, and Seamless!…read more I had been searching for months for a used SUV with third-row seating within a specific price range here on Maui, and it felt like I kept hitting dead ends--until I found a Land Rover Discovery Sport listed by Auto Connection LLC on Facebook Marketplace. I sent a message, and to my surprise, Dragan responded within seconds. We scheduled a call for the next morning, and from that very first conversation, I felt at ease. Dragan was kind, patient, and not at all pushy. He answered every one of my (many!) questions with calm professionalism and total transparency. I was skeptical at first since I live on Maui and the vehicle was on Oʻahu. I had never purchased a car without seeing or test-driving it, but Dragan walked me through every step and made the process incredibly smooth. He helped me get a great interest rate through HOCU, found a warranty that gave me peace of mind, and even had his mechanics inspect the vehicle. He explained the entire process clearly--including shipping to Maui--and when I got nervous, he gave me space to think without any pressure. When I picked up the car at Kahului Harbor, it drove smooth as silk, the AC was ice cold, and all the paperwork was neatly organized in the glove compartment--just as promised. The car was exactly as described, with no surprises at all. Dragan went above and beyond to make this the best car-buying experience I've ever had. He's sincere, trustworthy, professional, and clearly holds high standards for the vehicles he sells. Even after the sale, he offered his support if I had any questions in the future. If you're looking for a quality vehicle and a dealer you can trust--whether you're on Oʻahu, Maui, or anywhere else--Dragan at Auto Connection is the person you want to work with. I'm so grateful I trusted my instincts. You can buy from Auto Connection with complete peace of mind. Mahalo, Dragan, for everything!

I decided to message on Facebook marketplace place, weeks in advanced talking to Skylar to see if…read moreit was a dealership I wanted to spend any time at other than Servco. I had options to go to Servco due to my work, but I decided to go to Autoland because they gave me a bit of a better deal. I knew going into the purchase, it is a USED VEHICLE, with a 3rd party warranty, so don't go into a used car lot expecting a brand new 2025 vehicle. Skylar was able to find a vehicle I could agree on with an affordable price. The cons is the vehicle does need a bit of work to be perfect , but again it's a used cheap vehicle.

I brought my vehicle to Autoland on July 9th for a screen repair on a car I purchased from them,…read morewhen it was returned on July 11th there was visible damage to the dashboard and trim that was not there before. I showed the owner clear before-and-after photos with timestamps, and he denied responsibility and claimed the photos were too blurry -- which is simply not true. I'm extremely disappointed in the lack of accountability and customer service. I wanted to resolve this privately, but I was left with no choice but to warn others.

Had an absolutely great time doing business with Carlos! Very professional, kind, and tells it to…read moreyou straight. He also let me know what next steps I need to do in order to complete the transfer. I recommend Carmark Hawaii to anyone wanting to sell their used car! Bonus: He even got me an uber home, which I was not expecting but it was a true testament to how he does business. Thank you Carlos for a wonderful experience!

Carlos was extremely friendly and personable who helped us sell our car within 30 minutes. He was…read morehonest with us and we were able to strike a deal that both of us were happy with. He was quick and informative and I would recommend him to anyone who wants to sell their car with no hassle!

Dakota and Bella were great sales reps very informative no pressure sale. David O in the finance…read moredepartment along with Josh we're very helpful and explaining warranties insurance and contract information with an up-to-date visual computer screen. It's very user-friendly and much easier to understand than my previous car all in all I would highly recommend them as they great teamwork and down to earth Mahalo, Mahalo, Mahalo

Exceptional Customer Service and care by Mr. Dakota Moates and Mr. Oh!!!!! My father and I had a…read morewhole host of questions for them and they expertly answered all of them. They were patient, attentive to our needs, and made us feel like Ohana. Mahalo Nui loa from two very satisfied customers!!! I absolutely love our new car!! If I ever buy again - I'll certainly stop by your location!...highly recommend Hertz 414 Lele Street, Honolulu, Hawaii 96819!!

I was recently shopping for a new vehicle. Usually, I prefer big dealerships because of their…read more"no-haggle" pricing--unless you know the owner of a smaller lot. I've seen too many people get taken advantage of, so I did my homework on the specific car I wanted. I saw an ad for Aloha Auto Depot (808-599-9360). Since I didn't have a vehicle at the time, I did a lot of research online and checked Kelly Blue Book. Their price was very competitive compared to other small dealers and even larger ones like Tony Nissan. I wanted to work out the numbers first, and I decided that if we could agree on a price, I'd go in for a test drive and ask more questions. I found the car I liked at Aloha Auto Depot on a Sunday. Usually, business hours are shorter on Sundays, and they were closing at 4:30 PM. By the time I found a ride and arrived, it was already 4:00 PM, but I was greeted with a big smile by the salesman. He was very friendly; usually, when you show up that late, dealers ask you to come back tomorrow. However, since I had done most of the work beforehand, everything went smoothly. The showroom is beautiful! The location is the old Volkswagen dealership, but they've renovated it and it looks very nice. They even offer free coffee, water, and chocolates for customers. I had been communicating with one of the managers, Eddy, but when I arrived, Chris helped me. He is very easy to talk to and was willing to help me even though he ended up staying an hour and a half past closing time. I was very pleased with his service. I have worked in customer service for over 24 years, so my expectations are very high, but Chris nailed it. If you want a salesman who isn't pushy and is truly willing to help, look for Chris. They initially asked if I could pick up the car the next day so they could detail it, but I really needed the car that day. They asked me to come back later, but then the detailer got sick. I couldn't come back the next day, and that's when Steve stepped in. While he was helping me set up the car's app and my profile, he overheard the conversation. He put a crew together and detailed the car right then so I wouldn't have to make an extra trip. That is truly going above and beyond. If you want this kind of service, come see them. Steve helped me out so much. Thank you, and blessings! To the owner of Aloha Auto Depot you are very lucky to have this kind of staff. They need to update their address..

Misleading advertising. First, their profile says "We Buy Cars, Any Condition." That's a lie. Took…read moreour van in today with transmission issues, still drives, and they said they don't take our kind of van with transmission issues. So they don't actually take "any condition" like they say they do. Also, in our emailed quote we received four days ago, it said about $7k for vehicle in "poor condition." That's also a lie since they wouldn't even take our van. When I asked Jacob what they meant by poor condition, he said it means dents or poor exterior condition and not mechanical. So why does the emailed offer not specify? I would recommend this company be upfront with their advertising so as not to waste people's time. Honesty is aloha and this place is not honest. Non-Aloha Auto Depot.